• The Journal of the Acoustical Society of Korea
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• v.16 no.5
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• pp.92-95
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• 1997

Thlephone pushbuttons simply consist of 0~9 digits, #, and ${\ast}$). So it is difficulty for user to input the various query command for information retrieval of audio response sevice. We suggest the new retrieval algorithm for audio response service using Korean initial sounds sequences. User those who do not know the retrieval code can retrieve the audio response service by pushing the telephone digit buttons which correspond to initial sounds of its name.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2022.06a
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• pp.441-442
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• 2022

This is a study on the design and operation software development of an accident response support service for MASS(maritime autonomous surface ship) that provides accident response support information according to ship accident classification when a ship accident occurs due to the operation of MASS

• The Journal of Industrial Distribution & Business
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• v.10 no.7
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• pp.71-82
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• 2019

Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

• Journal of Korean Society for Quality Management
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• v.18 no.1
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• pp.21-28
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• 1990

In this paper, the capacity of system which provides the real time response call service to the customer is studied. The quality of call service depends on the response time of the service in the system. Therefore, the focus of this paper is to investigate the capacity of system under the restriction of response time. In this paper, the system is modeled by queueing network. The analytical method is applied to solve this queueing network. The solution of the model has product form solution. To get the reasonable capacities, nonlinear programming problem is formulated and is solved by GINO.

• KNOM Review
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• v.22 no.1
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• pp.52-59
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• 2019

As the video streaming service are supported by various devices, the amount of usage increases and efforts to improve the service from the viewpoint of users have continued. When a user watches a video, a response time occurs from input to playback, and if this response time becomes longer, the user's service satisfaction decreases. In this paper, we are proposing a method prefetching each user's preference video data obtained by analyzing user's past history record to the device for reducing the response time. We will show the result that prefetching data can improve the response time to 41% at most. And we analyzed real-video streaming viewing record and got each user's preferred video list. We investigated the change of response time according to a hit-ratio and amount of overhead data that was prefetched to the device, but not viewed. It was shown that as the hit-ratio grows bigger, the improvement of response time becomes more effective.

• Journal of the Korean Society of Food Culture
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• v.25 no.4
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• pp.456-465
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• 2010

The purpose of this study was to understand the interrelationships between customers' perception of service encounter elements, customers' emotional response and customer satisfaction in a family restaurant. Based on a total of 408 samples, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program. The hypothesized relationships of the model were tested simultaneously using a structural equation model (SEM). The proposed model provided an adequate fit to the data, ${\chi}^2$=821.151 (df=333), CMIN/df 2.466, GFI .878, NFI .927, IFI .955, TLI .949, CFI .955, RMSEA .060. The results showed that human factor ($\beta$=.426) and physical factor ($\beta$=.266) as service encounter elements in family restaurants were indicated to have a positive (+) influence on customers' positive emotion. For influence of customers' negative emotion, human factor ($\beta$=-.157) was surveyed to have a negative (-) influence. Also, customers' positive emotion ($\beta$=.716) and negative emotion ($\beta$=-.081) had significant effects on customer satisfaction. Limitations and future research directions are also discussed.

• The KIPS Transactions:PartC
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• v.10C no.1
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• pp.61-70
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• 2003

I-Business providers and customers have chosen the service availability as the most important technical parameter which should be included in their SLA to succeed in their business. This means that web Service availability management is crucial to the web-based service providers. Application availability is originally defined as a measure of the fraction of time during a defined period when the service provided is deemed to be better than user expectation of service performance. But, because most web service availability measurement tools simply monitor disconnected state, they do not satisfy user's expectation of extended availability concept. In this paper, We propose the web service availability measurement method which supports extended availability concept. It takes account of performance degradation of web service based on response time, and determines what is the cause of unavailability of the service. We developed a measurement tool, WebSerAvail.

• Journal of Service Research and Studies
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• v.14 no.1
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• pp.1-12
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• 2024

As the service robot market grows among the food technology industry, the quality of robot service that affects consumer behavioral intentions in the restaurant industry has become important. Serving robots, which are common in restaurants, reduce employee work through order and delivery, but because they do not respond to service failures, they increase customer dissatisfaction as well as increase employee work. In order to improve the quality of service beyond the simple function of receiving and serving orders, functions of recovery effort, fairness, empathy, responsiveness, and certainty of the process after service failure, such as serving employees, are also required. Accordingly, we assumed the type of failure of restaurant serving service as two internal and external factors, and developed a serving robot with a vocational ethics module to respond with a professional ethical attitude when the restaurant serving service fails. At this time, the expression and action of the serving robot were developed by adding a failure mode reflecting failure recovery efforts and empathy to the normal service mode. And by recruiting college students, we tested whether the service robot's response to two types of service failures had a significant effect on evaluating the robot. Participants responded that they were more uncomfortable with service failures caused by other customers' mistakes than robot mistakes, and that the serving robot's professional ethical empathy and response were appropriate. In addition, unlike the robot's favorability, the evaluation of the safety of the robot had a significant difference depending on whether or not a professional ethical empathy module was installed. A professional ethical empathy response module for natural service failure recovery using generative artificial intelligence should be developed and mounted, and the domestic serving robot industry and market are expected to grow more rapidly if the Korean serving robot certification system is introduced.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.14 no.4
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• pp.1-6
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• 2014

This paper proposes a mobile content curation service to collect various online/offline publications. The company publishes one-time topic information to a broker server in advance and customer curates topic information on a mobile device by requesting it. The main characteristics of the proposed service are: it is based on request/response model rather than existing publish/subscribe model, can easily specify topic information by input string without QR code or audio recognition, and retrieves all of topic information anywhere anytime by storing it on mobile device. This service can be used for second screen campaign for TV and various online/offline events.

• Journal of Global Scholars of Marketing Science
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• v.15 no.2
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• pp.141-159
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• 2005

In this research, we develope an estimation method for the estimation of the market potential in the new service (or product) diffusion model. The developed method is based on the ordered response model which can effectively incorporate the survey result of the multi-point scale intention for subscription as well as the responder's characteristics, the characteristics & attitudes of the related service. We also apply the developed method to an estimation of the market potential of the digital multimedia broadcasting (DMB) service. As a result, an optimistic and a pessimistic estimates of DMB market potential are 41.10% and 14.83% of the cellular subscribers respectively.