• Title/Summary/Keyword: service response

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A study on Packet Losses for Guaranteering Response Time of Service (서비스 응답시간 보장을 위한 패킷 손실에 관한 연구)

  • Kim Tae-Kyung;Seo Hee-Seok;Kim Hee-Wan
    • The Journal of the Korea Contents Association
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    • v.5 no.3
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    • pp.201-208
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    • 2005
  • To guarantee the quality of service for user request, we should consider various kinds of things. The important thing of QoS is that response time of service is transparently suggested 'to network users. We can know the response time of service using the information of network latency, system latency, and software component latency, In this paper, we carried out the modeling of network latency and analyzed the effects of packets loss to the network latency, Also, we showed the effectiveness of modeling using the NS-2. This research can help to provide the effective methods in case of SLA(Service Level Agreement) agreement between service provider and user.

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An Empirical Study on the Port Logistics Service Quality and Customer Satisfaction -With a Focus on the Shipping Companies of Busan and Gwangyang Ports- (항만물류서비스의 품질과 고객만족에 관한 연구 -부산.광양항의 해운선사를 중심으로-)

  • Song, Chae-Hun;Song, Sun-Yok
    • International Commerce and Information Review
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    • v.6 no.2
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    • pp.361-384
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    • 2004
  • Recently the port logistics service has been recognized as a important function of the international logistics, therefore, a lot of papers have been issued concerning the measurement of the service quality of that. But in spite of variety of papers, we can not find out the papers concerning the model of the synthetic customer satisfaction. And also the most of papers concerning the customer satisfaction of service quality have been focused not by cognitive evaluation of the customer, but by affective response. In this thesis, the authors are postulating the model and hypothesis to achieve the research by using the Gr$\"{o}$nroos's model. In order to research the relationship between the port logistics service quality and the customers satisfaction, we are selecting the shipping companies located in Busan and Kwangyang as purchaser and the loading and unloading companies as supplier, and the questionnaires was performed to them. In the result of the empirical study, the technical quality of the port logistics service are affecting directly on the customer satisfaction, but the functional quality are affecting not directly on the customer satisfaction. And also the customer response(affective response) has been proved that it has been exercised as a intermediate role between the port logistics service quality and the customer satisfaction. Therefore it is proved that the affective response of the customer has been exercised a crucial role in the course of supplying the port logistics service.

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The Pre-Service and Post-Transcoding Method for Enhancing the Response Time of Mobile Web Service (모바일 웹 서비스의 응답시간을 향상시키기 위한 선 서비스 후 변환 방법)

  • Kang, Eui-Sun;Park, Dae-Hyuck;Lim, Young-Hwan
    • The KIPS Transactions:PartD
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    • v.14D no.7
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    • pp.783-790
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    • 2007
  • One of the particulars to be considered for providing wireless web service with PC web page is the hardware environment between PC and mobile device. It is because time cost is required in producing mobile contents to suit environment of the connected terminal. Therefore, server side should take account of response time and disk capacity of server. Response time is delayed by content conversion and disk capacity need to store various versions about one content. This paper suggests a pre-service and post-transcoding method to provide faster response time for a mobile terminal. The pre-service is to minimize response time by placing the top priority in servicing contents saved in cache as much as possible even if the quality of contents serviced to mobile terminal may be low. After pre-service is provided, the mobile content is transcoded for the terminal later. Performance level of method proposed was compared through experiment and the result of analysis was described.

A study on university students' preparedness for disaster, disaster response competency, and willingness to participate in disaster response (대학생들의 재난준비도, 재난대응역량 및 재난대응 참여의지에 대한 연구)

  • Su-hyeon Kim;Hui-young Kim;Jina Min;Keun-Ja Cho
    • The Korean Journal of Emergency Medical Services
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    • v.27 no.3
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    • pp.17-32
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    • 2023
  • Purpose: We aimed to identify disaster preparedness, disaster response competency, and willingness to participate in disaster response among university students. Methods: Data were collected from the paramedic students after consent to this study through online. The period of data collection was from June 13 to August 3, 2023 and 207 questionnaires were analyzed using SPSS 27.0 program. Results: The subject's disaster preparedness was 7.67±3.10 out of 15, disaster response competency was 2.79±0.69 out of 5, and willingness to participate in disaster response was 6.06±4.59 out of 15. There was a significant difference in disaster preparedness depending on the disaster education experience (p<.001), in disaster response competency depending on the number of courses completed (p<.05), in willingness to participate in disaster response in cases of disaster experience (p<.05) and number of times disaster education was completed (F=3.146, p=.047). In particular, if the number of disaster training courses completed was three or more, disaster response competency and willingness to participate in disaster response were significantly high. There was a significant positive correlation between the subjects' disaster preparedness and disaster response competency (r=.655, p<.001). Conclusion: Three or more sessions of continuous disaster education is important, it will be necessary to develop educational content that matches the characteristics of the target subjects or college.

Effect of Delayed Clozapine Initiation on Acute Treatment Response in Treatment-Resistant Schizophrenia (클로자핀의 지연된 사용이 치료저항성 조현병 환자의 급성기 약물 반응에 미치는 영향)

  • Yang, So Yung;Choi, Jung-Kyu;Park, Sunyoung;Park, Jaesub
    • Korean Journal of Schizophrenia Research
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    • v.24 no.2
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    • pp.52-59
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    • 2021
  • Objectives: Recent studies have reported that delayed initiation of clozapine can affect clinical response in patients with treatment-resistant schizophrenia (TRS). This study aimed to explore the relationship between delayed initiation of clozapine and acute treatment response. Methods: Sixty-five inpatients with TRS who started clozapine for the first time were included through a retrospective chart review. Acute treatment response was defined as a 30% reduction in the Positive and Negative Syndrome Scale score or a Clinical Global Impression of Improvement score of 1 (very much improved) or 2 (much improved) at 4 weeks after initiating clozapine. Results: After meeting the TRS criteria, the mean delay for initiating clozapine was approximately 13.8 months. The delay was shorter in patients who showed a better response to clozapine in logistic regression analysis (p=0.037). Conclusion: Our findings suggest that reducing the delay in initiating clozapine increases the effectiveness of clozapine in patients with TRS.

The Effect of Xiaohongshu Service Quality on the Stickiness Through the Emotional Responses of Users

  • Jie, Xu;Park, Chanuk;Lee, Sin-Bok
    • International journal of advanced smart convergence
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    • v.10 no.4
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    • pp.183-197
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    • 2021
  • Xiaohongshu is called China's Instagram and is leading overseas product purchases and culture sharing. The purpose of this study is to investigate the structural relationship between Xiaohongshu service quality, emotional response perceived by users, and adhesion to confirm the impact on Xiaohongshu's adhesion at a time when non-face-to-face activities due to COVID-19 have increased. This study distributed and collected questionnaires from October 1st to October 7th, 2021, targeting 210 online shopping mall users. The research results were derived from a total of 206 questionnaires, excluding 4 questionnaires such as omission of record contents, and the causal relationship of the existing PAD model was attempted to be reported by revising and supplementing the existing PAD model. As a result of the study, first, it was confirmed that design among service quality had a positive effect only on ventilation during the user's emotional response. Second, it was confirmed that information among service quality had a positive effect on pleasure and ventilation among users' emotional responses. Third, it was found that security among service quality had a positive effect on pleasure among users' emotional responses. Finally, it was found that pleasure and ventilation had a positive effect on adhesion in the user's emotional response. Based on this result, it is expected that it will be used for operation on other online platforms than the plan for the development of Xiaohongshu.

The Analysis of a Causal Relationship of Hospital's Culture Marketing on Customer Emotional Response and Satisfaction

  • Kim, Kyung-A;Kang, Hyung-Chul;Cho, Young-Hun;Won, Jun-Yeon
    • East Asian Journal of Business Economics (EAJBE)
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    • v.4 no.3
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    • pp.1-17
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    • 2016
  • Businesses are using culture marketing as a new promotional tool and as a marketing strategy since consumers have desire for not only economical fulfilment, but also emotional and psychological fulfilment. Similar to service industry, medical service industry has started to use culture marketing on its service industry management side. Therefore, this paper will propose necessity and usable culture marketing in hospitals to identify the current position of culture marketing in medical service industry. In conclusion, the present research offers the following implication. First, culture marketing has a partial offsetting impact to those who have negative emotion regarding the medical service industry. This is because of the positive impact of culture marketing on a customer response and customer satisfaction. Moreover, by considering the fact that only a culture synthesis and a culture style have a positive impact, focusing on a culture synthesis and a culture style would be treated as an advantageous strategy.

A Study on the Effects of Perceived Service Quality in Upscale Korean Restaurants upon Customer's Feeling Response and Revisit Intent (고급 한국음식 레스토랑의 서비스 품질, 고객의 감정적 반응 및 재방문의도와의 인과관계 연구)

  • Jung, Hyo-Sun;Yoon, Hye-Hyun
    • Korean journal of food and cookery science
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    • v.26 no.2
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    • pp.129-137
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    • 2010
  • The purposes of this study were to understand the influence of perceived service quality in upscale Korean restaurants on a customer's feeling response and revisit intent, and to empirically analyze whether a customer's feeling response plays a mediating role between the service quality and revisit intent. Based on a total 303 samples obtained from the empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 2 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, ${\chi^2}_{(df=263)}=557.397$, CMIN/df 2.119, RMR .09, GFI .88, AGFI .86, NFI .94, CFI .97, RMSEA .06. The major results of this study can be outlined as follows: Price & value($\beta=.40$), food quality($\beta=.26$) and atmosphere($\beta=.15$) had a significant positive effect on the customer's feeling response, and the customer's feeling response($\beta=.65$) had a significant positive effect on revisit intent. In addition, the effect of the perceived service quality in upscale Korean restaurants on revisit intent was found to be partially mediated by the customer's feeling response. Limitations and future research directions are also discussed.

The Influence of Mobile Service Delivery Characteristics on Perceived Interactivity and Attitude towards Mobile Service (모바일 서비스 전달 특성에 따른 상호작용성 지각이 고객 태도에 미치는 영향)

  • Lee, Yoonjae;Lee, Jeonghoon
    • The Journal of the Korea Contents Association
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    • v.13 no.12
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    • pp.402-411
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    • 2013
  • Mobile contents market is growing with the rapid adoption of smart-phones. Online access via mobile compared to PC-based online access, has distinctive service delivery characteristics which are ubiquitous connectivity and contextual offer. In addition, this study includes characteristics which are relatively disadvantageous for mobile services compared to PC-based services. These are response time and supporting non-verbal informations. This study investigates the influence of service delivery characteristics to perceived interactivity and mobile service attitude. The results show that mobile services' ubiquitous connectivity and contextual offer showed a positive relationship with the perceived interactivity of the mobile service. And the response time also showed a positive relationship with the perceived interactivity, but non-verbal information didn't. When the trade-off is met between response time and nonverbal information, mobile service developer should choose response time since it has positive effect on perceived interactivity and attitude.

A Fundamental Study for the Response Technology to the Flood and Typhoon disaster (풍수해 대응기술 향상을 위한 기초적 연구)

  • Kim, Jin-Wook;Kim, Guen-Young
    • 한국방재학회:학술대회논문집
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    • 2008.02a
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    • pp.617-620
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    • 2008
  • Because nature disaster would be increased society damage, government has to prepare the system for response to the disaster. In this study we proposed the concept element of response technology and strategy for the flood and typhoon disaster. And we define the emergence service criteria.

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