• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 춘계학술대회
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• pp.14-19
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• 2006

This study examined the effect of waiting in a service queue on the evaluation of service quality focused on its overall process, mediators and moderators The conceptual model of this paper integrates key variables derived from previous studies of consumer waiting behavior. Data obtained from actual customers in service queue at a hospital was used to test the theoretical framework. First, results from the path analysis confirm that negative affect and acceptability of the wait function as mediators in the process that the perceived duration of the wait affects customer's evaluation of overall service quality. Second, the analysis of the data, with the use of moderate regression shows that disconfirmation of wait time expectations, transaction importance, stability of wait time and wait environment work as moderate variables for the relationship between perceived duration of wait and negative affect. For the relationship between perceived wait time and acceptability of the wait, on the other hand, only transaction import ante shows a significant effect as a moderator.

• Journal of the Korean Statistical Society
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• 제30권4호
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• pp.661-666
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• 2001

In this paper we consider an M/G/1 queue where the server of the system has a vacation time and the service policy is limited-1. In this system, upon termination of a vacation the server returns to the queue and serves at most one message in the queue before taking another vacation. We consider two models. In the first, if the sever finds the queue empty at the end of a cacation, then the sever immediately takes another vacation. In the second model, if no message have arrived during a vacation, the sever waits for the first arrival to serve. The analysis of this system is particularly useful for a priority class polling system. We derive Laplace-Stieltjes transforms of the waiting time for both models, and compare their mean waiting times.

• Journal of the Korean Statistical Society
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• 제31권4호
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• pp.491-507
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• 2002

We analyze a single server bulk input queue with optional server vacations under a single vacation policy and balking phenomenon. The service times of the customers as well as the vacation times of the server have been assumed to be arbitrary (general). We further assume that not all arriving batches join the system during server's vacation periods. The supplementary variable technique is employed to obtain time-dependent probability generating functions of the queue size as well as the system size in terms of their Laplace transforms. For the steady state, we obtain probability generating functions of the queue size as well as the system size, the expected number of customers and the expected waiting time of the customers in the queue as well as the system, all in explicit and closed forms. Some special cases are discussed and some known results have been derived.

• 대한전자공학회논문지SD
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• 제44권10호
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• pp.55-60
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• 2007

본 논문에서는 QoS를 보장하면서 빠른 네트워크 속도를 지원해 줄 수 있는 우선순위 큐의 구조를 제안한다. 제안한 큐의 구조는 하나의 큐로 여러 개의 출력부에 출력을 보낼 수 있어 면적을 줄일 수 있고, 제어 블록을 추가함으로써 기존의 multiple systolic way 우선순위 큐보다 더 빠른 속도로 동작할 수 있기 때문에 높은 패킷 처리 속도를 요구하는 패킷 스케줄러 등에 적합한 구조이다. 또한, 이 구조는 높은 확장성을 지원한다.

• 정보처리학회논문지A
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• 제8A권4호
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• pp.293-298
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• 2001

본 논문에서 구현한 더블큐 웹서버는 동시에 들어오는 요청들을 두 가지로 분류하여 서비스한다. 캐쉬되어 있는 문서를 요구하는 요청은 서비스 큐에 넣고, 캐쉬되지 않은 문서를 요구하는 요청은 기다림 큐에 넣는다. 더블큐 웹서버는 서비스 큐의 모든 문서를 서비스 한 후 기다림 큐의 요청을 서비스한다. 이 방식은 디스크 접근 오버헤드를 줄이기 위해 캐쉬 된 문서의 서비스를 우선하는 정책으로 아파치 웹서버와 비교 실험 결과 서버의 성능과 평균 사용자 응답 시간을 향상시켰다.

• Journal of applied mathematics & informatics
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• 제7권2호
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• pp.617-627
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• 2000

ATM networks support diverse traffic types with different service requirement such as data, voice, video and image. This paper analyzes a dynamic priority queue to satisfy Quality of Service (QoS) requirements of traffic. to consider the burstiness of traffic, we assume the arrival to be a Markovian arrival process(MAP) . Performance measures such as loss and delay are derived, Finally, some numerical results show the performance of the system.

• 한국통계학회:학술대회논문집
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• 한국통계학회 2004년도 학술발표논문집
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• pp.301-306
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• 2004

We consider the $P_\lambda\;^M$ service policy for an M/G/1 queue in which the service rate is increased from 1 to M at the exponential setup time after the level of workload exceeds $\lambda$. The stationary distribution of the workload is explicitly obtained through the level crossing argument.

• 대한수학회논문집
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• 제14권4호
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• pp.805-814
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• 1999

We consider an MMPP/G/1/K finite queue with two-level threshold overload control. This model has frequently arisen in the design of the integrated communication systems which support a wide range applications having various Quality of Service(QoS) requirements. Through the supplementary variable method, se derive the queue length distribution.

• Journal of the Korean Statistical Society
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• 제28권4호
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• pp.523-533
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• 1999

We consider the M/G/1 queueing model with D-policy. The server is turned off at the end of each busy period and is activated again only when the sum of the service times of all waiting customers exceeds a fixed value D. We obtain the distribution of unfinished work and show that the unfinished work decomposes into two random variables, one of which is the unfinished work of ordinary M/G/1 queue. We also derive the distribution of queue waiting time.

• 한국산학기술학회:학술대회논문집
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• 한국산학기술학회 2003년도 Proceeding
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• pp.236-242
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• 2003

ATM ABR service controls network traffic using feedback information on the network congestion situation in order to guarantee the demanded service qualities and the available cell rates. In this paper we apply the control method using queue length prediction to the formation of feedback information for more efficient ABR traffic control. If backward node receive the longer delayed feedback information on the impending congestion, the switch can be already congested from the uncontrolled arriving traffic and the fluctuation of queue length can be inefficiently high in the continuing time intervals. The feedback control method proposed in this paper predicts the queue length in the switch using the slope of queue length prediction function and queue length changes in time-series. The predicted congestion information is backward to the node. NLMS and neural network are used as the predictive control functions, and they are compared from performance on the queue length prediction. Simulation results show the efficiency of the proposed method compared to the feedback control method without the prediction. Therefore, we conclude that the efficient congestion and stability of the queue length controls are possible using the prediction scheme that can resolve the problems caused from the longer delays of the feedback information.