• Title/Summary/Keyword: service procedure

Search Result 1,145, Processing Time 0.026 seconds

The Direction for Development of Domestic Initial Response System for Chemical Terrorism (국내 화학테러 초기대응체제의 발전방향 (한·미 화학테러 초기대응체제 비교를 중심으로))

  • Eun, Chong-hwa
    • Journal of the Society of Disaster Information
    • /
    • v.5 no.2
    • /
    • pp.50-73
    • /
    • 2009
  • This paper is about the establishment of "Initial Response System." Initial response system is most important and should be treated urgently among all preparations for chemical terrorism. The objects of Initial response system are to protect civilians and the first responder who are exposed directly to chemical terrorism. Therefore, this paper suggests two main issues about Initial response system. One is to prepare immediate and exact information service system which assures the safety and survival of exposed people. The other is to build Scene Response System integrated with Command-Control Procedure for early finished situation. Compared to United States, overcoming the Chemical Terrorism requires to improve the contents of two categories: Counter Citizen Response part and Initial Scene Response part. For Counter citizen response part' s sake, the web-sites of Response leader agencies for searching information about chemical terrorism should be modified specifically. These web-sites have to be re-organized in detail. The existing Information service system which has been vaguely informed as "CBRNE Accident" needs to be divided as "CBRNE Accident" and "WMD terrorism." Further, each of them should be specialized in "Chemical', "Biological", and "Radiological" categories. There is a need to rearrange current Emergency Instruction for civilians against chemical terrorism in feasible way. At the same time, it should be applied consistently to all organizations through agreement between experts and related-organizations. For Initial Scene Response part's sake, "Initial scene response procedure (SOP)" and "Operational conception" should be produced through Simulated Exercises and workshops of all organizations related with initial response. These organizations have to cooperate with Ministry of Environment which is the main leader Agency as the center. Next, there is a need to develop a technology and Scene Response Equipments, and to standardize the response equipments which consider the capability of First Responders for chemical terrorism. Especially, improving capability of equipments is required to overcome the vulnerability of Scene Response Equipments.

  • PDF

Silver Town Satisfaction with Food Service Effect on Word of Mouth - With Charged Silver Town in Gyeonggido Area - (급식 서비스 만족도가 구전에 미치는 영향 -경기 지역 유료 실버 타운을 중심으로-)

  • Shin, Mi-Kyung;Kim, Ha-Yun;Kim, Myung-Hee
    • Journal of the East Asian Society of Dietary Life
    • /
    • v.20 no.1
    • /
    • pp.159-165
    • /
    • 2010
  • This study was conducted to evaluate food service satisfaction of senior citizens in three charged silver towns in Gyeonggido. Food satisfaction factors influencing the satisfaction of silver town residents' included satisfaction and word of mouth. For this study, 210 silver town residents were surveyed; however, 16 of these resident did not complete the survey. Therefore, the results of 194 survey questionnaires were analyzed. All results were conducted using the frequency, factor analysis, and regression procedure of SPSS 12.0. The determinant factors of the silver town feeding service included food service, food feeding, emotional, physical, and sensory characteristics of the senior citizens. Among these, food service, food feeding, emotional, and sensory characteristics of the respondents had a significant effect on their level of satisfaction. In addition, satisfaction of the residents was affected by word of mouth. Thus, the results of this study suggests that if the food service is well-arranged by hiring professional workers in the food service industry while considering the needs of senior citizens, feeding service can be improved. In addition, if the feeding service is focused on providing better service with more trained and educated staff members so that the clients perceive that they receive more personalized care and differentiated concern, it would be possible to enhance the relationship with customers continuously and to induce potential customers' residence in the silver town.

A Study on The United States Secret Service (미국 대통령경호제도에 관한 고찰)

  • Jang, Ki-Boong
    • Korean Security Journal
    • /
    • no.4
    • /
    • pp.299-317
    • /
    • 2001
  • The United States Secret Service is the strongest presidential protective organization in the world. Almost every country's security organization in the world is benchmarking its organization, protective operation system, security equipments and etc. In this paper, I study largely on the protective operation system of the U.S Secret Chapter I is the introduction part. Chapter II introduces the establishment and the background of its development of the U.S Secret Service. Chapter III deals with the organization and ranking system of the U.S SS. Chapter IV consider the protective operation system of the 5.5. The main theory of the protective operation is the 'Protective Envelope Philosophy' which emphasizes the "Cover and Evacuate". Also the protective operation system is developed with the principle of the democracy and in the history of continuing assassination attempt against president. Chapter V describes the legal basis and missions of the S.S. Every protective operational mission of the U.S SS is peformed by the legal basis and democratic procedure. It is followed by concluding observation made in Chapter VI.

  • PDF

Quality of Service Control for IMT-2000 GPRS (IMT-2000 GPRS의 QoS 제어 방안)

  • 박현화;정동수;배건성
    • Proceedings of the IEEK Conference
    • /
    • 2000.11a
    • /
    • pp.437-440
    • /
    • 2000
  • In order to meet the different requirements of a wide variety of user applications, the network should support the different quality of service requirements for different applications. While 3GPP has specified a number of QoS profiles for a 3G-GPRS (or UMTS), the implementation of QoS management is an issue. This paper presents the QoS management functions in the 3G-GPRS. The QoS management involves service manager, translation function, admission/capability control, and subscription control of users, and mapping function, classification function, resource manager, and traffic conditioner of user traffic. It also describes the QoS Management procedure during the session management when setting up the bearers.

  • PDF

The Effects of Failed Airline Services on the Complaint and Switching Behavior (항공서비스 실패가 불평행동과 전환행동에 미치는 영향)

  • Tran, Quang Thai;Kang, Hyunmo;Jeong, Eui Hyeon
    • Knowledge Management Research
    • /
    • v.18 no.2
    • /
    • pp.103-127
    • /
    • 2017
  • This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

Evaluation Method of Quality of Service in Telecommunications Using Logit Model (로짓모형을 이용한 통신 서비스품질 평가방법)

  • Cho, Jae-Gyeun;Ahn, Hae-Sook
    • IE interfaces
    • /
    • v.15 no.2
    • /
    • pp.209-217
    • /
    • 2002
  • Quality of Service(QoS) in the telecommunications can be evaluated by analyzing the opinion data which result from the surveyed opinions of respondents and quantify subjective satisfaction on the QoS from the customers' viewpoints. For analyzing the opinion data, MOS(mean opinion score) method and Cumulative Probability Curve method are often used. The methods are based on the scoring method, and therefore, have the intrinsic deficiency due to the assignment of arbitrary scores. In this paper, we propose an analysis method of the opinion data using logit models which can be used to analyze the ordinal categorical data without assigning arbitrary scores to customers' opinion, and develop an analysis procedure considering the usage of procedures provided by SAS(Statistical Analysis System) statistical package. By the proposed method, we can estimate the relationship between customer satisfaction and network performance parameters, and provide guidelines for network planning. In addition, the proposed method is compared with Cumulative Probability Curve method with respect to prediction errors.

Pseudoaneurysm after Proximal Metatarsal Osteotomy for Hallux Valgus Correction: A Case Report

  • Lee, Kyung Tai;Park, Young Uk;Jegal, Hyuk;Roh, Young Tae;Hong, Kee Yong
    • Journal of Korean Foot and Ankle Society
    • /
    • v.18 no.2
    • /
    • pp.80-82
    • /
    • 2014
  • Occurrence of pseudoaneurysm in the foot and ankle is rare, and is usually caused by traumatic injury or by iatrogenic intervention. Iatrogenic pseudoaneurysms in the foot and ankle have been observed after rearfoot and ankle fusions, ankle arthroscopy, endoscopic and open plantar fasciotomy, tibial osteotomy with limb lengthening, midfoot amputation, and Lapidus procedure. We report on a patient who developed a pseudoaneurysm of the dorsal metatarsal artery following correction of hallux valgus. The patient underwent proximal chevron osteotomy and Akin phalangeal osteotomy. The feeding artery was ligated and the pseudoaneurysm was excised.

Determination of Vehicle Fleet Size for Container Shuttle Service (컨테이너 셔틀운송을 위한 차량 대수 결정)

  • 고창성;정기호;신재영
    • Korean Management Science Review
    • /
    • v.17 no.2
    • /
    • pp.87-95
    • /
    • 2000
  • This paper presents two analytical approaches to determine the vehicle fleet size for container shuttle service. The shuttle service can be defined as the repetitive travel between the designated places during working period. In the first approach, the transportation model is adopted in order to determine the number of vehicles required. Its advantages and disadvantages in practical application are also discussed. In the second approach, a logical network which is oriented on job is transformed from a physical network which is focused on demand site. Nodes on the logical network represent jobs which include loaded travel, loading and unloading and arcs represent empty travel for the next jobs which include loaded travel, loading and unloading and arcs represent empty travel for the next job. Then a mathematical formulation is constructed similar to the multiple traveling salesman problem (TSP). A solution procedure is carried out based on the well-known insertion heuristic with the real world data.

  • PDF

Information analysis for industrial information service (산업분야 정보서비스에 있어서 정보분석의 문제)

  • 김용근
    • Journal of Korean Library and Information Science Society
    • /
    • v.25
    • /
    • pp.501-527
    • /
    • 1996
  • This study attempts to provide the foundation that KINITI and industrial su n.0, pporting organizations can be strong information analysis centers if they fortify their information analysis activities. The following conclusions are resulted from the analysis in the state-of-the-art-report covered in national information flow system, service methods and their publications of the information analysis activities provided by the KINITI and industrial su n.0, pporting organizations. First, the KINITI and industrial su n.0, pporting organizations have not be acquiring enough information materials. The services for bibliographic information should guarantee the uses of original documents. Second, the number of organizations providing on-line information services has been increasing, but the provided materials are not sufficiently suited for user's requests. Third, the speedy information provision and efficient information dissemination for the end users in the long distance may be possible through on-line service, but it requires information analysis procedure to select the necessary information in our industrial environment. Forth, the information activities provided by the libraries of industrial su n.0, pporting organizations should be fortified.

  • PDF

The Safety Stock Determination by the Optimal Service Level and the Forecasting Error Correcting (최적서비스수준과 예측오차수정에 의한 안전재고 결정)

  • 안동규;이상용
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.19 no.37
    • /
    • pp.31-40
    • /
    • 1996
  • The amount of safety stock is decided from various information such as the forecasted demand, the lead time, the size of the order quantity and the desired service level. There are two cases to consider the problem of setting safety stock when both the demand in a period and the lead time are characterized as random variables: the first case is the parameters of the demand and lead time distributions are known, the second case is they are unknown and must be estimated. The objective of this study is to present the procedure for setting safety stocks in the case the parameters of the demand and lead time distributions are unknown and must be estimated. In this study, a simple exponential smoothing model is used. to generate the estimates of demand in each period and a discrete distribution of the lead time is developed from historical data, and the optimal service level is used which determined to consider both of a backorder and lost sale.

  • PDF