• Title/Summary/Keyword: service procedure

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Critical Factors Affecting Customers' Purchase Intention of Insurance Policies in Indonesia

  • NURSIANA, Adinoto;BUDHIJONO, Fongnawati;FUAD, Muhammad
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.123-133
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    • 2021
  • The purpose of this study was to analyze the influence of product quality factors, product risk, company reputation, and service quality on the purchase intention of insurance policies by customers in Indonesia. The variables in this study are product quality, service quality, company reputation, perceived risk, and purchase intention. This study uses a quantitative approach. Primary data were obtained from 154 respondents. Data processing and model testing use the Structural Equation Modeling procedure with Lisrel 8.80. At the significance level of 0.05, the research found that product quality had a positive and significant effect on purchase intention; product quality had a positive and significant effect on company reputation; product quality had a positive and significant effect on perceived risk perception; company reputation had a positive and significant effect on purchase intention; company reputation has a positive and insignificant effect on service quality; product quality has a positive, but non-significant effect on service quality; service quality has a positive and significant effect on purchase intention; perceived risk has a negative and significant effect on purchase intention; perceived risk has a positive and significant impact on service quality; and perceived risk has a positive and significant effect on company reputation.

A Look-Ahead Routing Procedure in an FMS

  • Jang, Jaejin;Suh, Jeong-Dae
    • Journal of the Korean Operations Research and Management Science Society
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    • v.22 no.2
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    • pp.79-97
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    • 1997
  • Many dispatching rules have been developed for the on-line control of product flow in a job shop. The introduction of a flexible manufacturing system (FMS) has added a new requirement to classical job shop control problem : the selection of machines by parts of different types. An FMS can keep a great deal of information on the status of the system, such as information on what is scheduled in the near future, with great accuracy. For example, the knowledge of the time when the next part will arrive at each machine can be neneficial for the routing. This paper tests the effects of the use of this knowledge for part routing on the parts flow time (sum of the time for waiting and service) under a simple routing procedure- a look-ahead routing procedure. A test under many operating conditions shows that the reduction of part flow time from the cases without using this information is between 1% and 11%, which justifies more study on this routing procedure at real production sites when machine capacity is a critical issue. The test results of this paper are also valid for other highly automated systems such as the semi-conductor fabrication plants for routing when the arrivals of parts in the near future are known.

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A Study on the Dispute Settlement Procedure for the Preferential Rules of Origin

  • Yi, Ji-Soo
    • Journal of Arbitration Studies
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    • v.26 no.3
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    • pp.3-26
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    • 2016
  • The preferential Rules of Origin (RoO) govern tariff preferences that are given in accordance with the FTA. However, relatively few studies have been devoted to the procedures in settling disputes that are relevant to RoO under the FTA. This study is a first attempt at analyzing the applicability and the potential improvement in dispute settlement procedures in FTAs targeted at the preferential RoO. By exploring three dispute cases involving the preferential RoO, it is suggested that restrictiveness, complexity, and uncertainty that are inherent in the preferential RoO may trigger political tension and dispute. Forming a panel that is capable of mitigating political tension, facilitating participation and early cooperation of experts and stakeholders, and establishing a well-structured enforcement procedure are essential in dispute settlement procedures to resolve disputes involving cases on RoO. Furthermore, the current dispute settlement procedure that hinders the private sector's access should be changed to one that is more open to private sector entities, such as companies, to facilitate the enforcement of the decision. Given that more improved FTA dispute settlement procedure may guarantee the enforcement and application of the FTA preferential treatment in relation with more politically powerful states and foster genuine free trades, more in-depth studies must be conducted on this topic.

Ubiquitous Home Computing and Networking

  • Zhang, Feng;Kim, Yong-Deak
    • Proceedings of the IEEK Conference
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    • 2005.11a
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    • pp.273-276
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    • 2005
  • This paper proposes an OSGi Gateway based framework for ubiquitous computing home networks, presents an example of a service discovery procedure based on this architecture, and identifies some key challenges for the implementation of ubiquitous computing home networks.

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Oracle′s KMS Solution Framework

  • Eok, Choe-Seung
    • Proceedings of the Korea Database Society Conference
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    • 1998.09a
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    • pp.347-364
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    • 1998
  • Oracle's KM Technology ㆍCore Technologies - Oracle Application Server 4.0 JCORBA Cartridge, JTS - Oracle 8.1 JavaVM, Java Stored Procedure, CORBA/ORB, IIOP - ConText Carridge 8.1 - Enterprise Scalability and Performance - Open SQL Query Layer - Fully-Extensible Object Model for custom solutions ㆍNext Plan - Oracle Application Server 4.1 EJB Cartridge(omitted)

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The Improvement of Hospital Food Service in Quality and Customer Satisfaction by Using 6-sigma Strategy (6시그마 기법을 통한 병원 급식 서비스 품질 개선 및 환자 만족도 향상)

  • Jeong, Su-Hyeon;Yeom, Hye-Seon;Son, Jeong-Min
    • Journal of the Korean Dietetic Association
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    • v.13 no.4
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    • pp.331-344
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    • 2007
  • This study was performed to improve the hospital food service in quality and customer satisfaction by using 6-sigma strategy which was processed by DMAIC methods. The research procedure was as follows; analyzing the main causes of customer dissatisfaction of food service by using numerical method, and then finding out the standardized problem solving methods, and finally reforming food service process. The effectiveness of 6-sigma activity was measured by ‘food service quality index’, ‘customer satisfaction index’ and ‘total food service satisfaction index’. Food service quality index was calculated by adding grade of soup temperature, food service, delivery time, and setting accuracy. Statistical data analyses were completed by using the Minitab Ver. 14. By performing 6 sigma activity, food service quality index was increased from 67 to 79 points (p<0.05) and customer satisfaction index also rise from 73 to 79points (p<0.05). Satisfaction of meals’ taste, diverse menu, food setting accuracy, remove of food service, overall food service were significantly improved(p<0.05). The results of capability analysis in food service quality index, customer satisfaction index, and total food service satisfaction index were improved 2.11$\sigma$ to 2.49$\sigma$, 1.88$\sigma$ to 2.43$\sigma$, and 2.04$\sigma$ to 2.47$\sigma$ respectively (p<0.05). Therefore this study showed that subjective food service improving process could be measured by objective numerical value which might be used for financial value in hospital management.

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A Study on the Analysis of Ubiquitous Self Home Service for Elderly Residents - The Usage of Senior Aids Products and Design Strategies - (고령자의 자립형 유비쿼터스 홈 서비스 분석에 관한 연구 - 노인용품에 대한 활용도 및 디자인 방안 -)

  • Kim, Mi-Yun;Kim, Bo-Ram
    • Journal of The Korean Digital Architecture Interior Association
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    • v.13 no.1
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    • pp.15-22
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    • 2013
  • Recently, the korean statistical information service reported that the elder people aged over 65 years take 11 percentage point of all population, indicating that the hyper-elder era will advent shortly. As a result, there are remarkably increasing demands for providing self-organizable home agent system for elder people. Of the home agent system, the ubiquitous home service is known to be useful to overcome this problem. However, current ubiquitous home services limited to provide functional services, and it can be observed that there is lack of consideration for elder-support products which are closely interacted with elder people in the living situation. In this paper, we analyze senior aids products that can be combined to the ubiquitous home service, and propose design procedure for senior aids products that can be applied to self-organizable ubiquitous services. We studied characteristics of elder people, current state of affairs for senior aids products, and home services that are highly required by elder people. Moreover, we observed that the ubiquitous home services related to health, safety, and amenity are urgently needed, and those services can be categorized according to residential areas. Following those observances, we proposed a design principle based on the universal design paradigm to provide self-organizable ubiquitous home service environment for elder people using senior aids products.

The Analysis of Pre-service Elementary Teachers' Perception on Biology Inquiry Subjects, and biology Materials in the Korea Elementary School Science Textbook (한국의 초등 과학 교과서 생명영역에 나오는 탐구 주제 및 생물 재료에 대한 초등 예비교사들의 인식 분석)

  • KIM, Dong-Ryeul
    • Journal of Fisheries and Marine Sciences Education
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    • v.29 no.3
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    • pp.719-731
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    • 2017
  • The aim of this study was to analyze a group of pre-service elementary teachers experience on the cognitive terms of biology inquiry subjects, and experience on living materials related with the domain of life in the Korea elementary school science textbook. Firstly, elementary school pre-service teachers had the confidence of inquiry subjects related with the domain of life such as 'when we take breath what will happen in human body?' and 'Can we make the model of human body?' But they did have the most diffidence of 'The search for pieris rapae, a cabbage butterfly's life', 'Can we grow the little creature?' The reason why pre-service elementary teachers had diffidence of comprehending experiment procedure and planning ability was that 'they focused on understanding the scientific concepts instead of planning experiments by themselves', and 'they carried out the least amount of experiments' Secondly, elementary school pre-service teachers had never experienced biology materials related with the domain of life in the Korea elementary school biology science textbook such as 'tradescantia reflexa', 'Caddis larva', 'hydrilla verticillata', and 'Plantain lily.' According to the findings obtained from the study, the reason why they had never seen the biology materials was that they had the least opportunity of immediately observing life creatures due to memorization-intensive classes.

Development of Application Service for Secure Container Transport Based on CSD (CSD 기반의 컨테이너 안전운송 응용 서비스 개발)

  • Choo, Young-Yeol;Choi, Su-Young
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.15 no.10
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    • pp.2203-2208
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    • 2011
  • In this paper, we describe application service development for secure land and marine transport based on CSD (Conveyance Security Device) systems. Based on CSD systems, we present application service and security service according to relevant standards as well as test procedure of developed services. Exploiting temperature, moisture, impact sensors, state monitoring function of container freight was developed to prevent disaster during transportation in addition to security function with CSD. For confidentiality of messages exchanged among application service entity and CSD systems, Encryption and decryption functions going by RC5 and AES-128 algorithms were implemented at desktop PC and 8 bit CPU environments, respectively. Measuring the elapsed time during encryption and decryption shows that two algorithms are allowable for the application service.

A Study on Proposal to improve Domestic Construction Management Service Guide (국내 건설사업관리 업무지침의 개선(안)에 관한 연구)

  • Na, Kwang-Tae;Ryoo, Boong-Yeol;Kang, Byeung-Hee
    • Journal of the Korea Institute of Building Construction
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    • v.2 no.3
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    • pp.147-154
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    • 2002
  • The Korean government makes an effort to raise the competitive power of nation through CM activation in the construction industry. Since the first CM service was applied to the atomic power plant project in 1986, the number of CM contracts are continuously being increased and will be up to 20% by 2002 in public sector. However, the public projects had been executed without any procedure manual or standard guideline of CM services. Meanwhile the Ministry of Construction and Transportation issued $\ulcorner$CM Service Guide$\lrcorner$, but the guide shows an indefinite description in the responsibility, authority and scope of activity for the project participants. Therefore, it is required the procedures be improved and scope of activities be established for the project participants. This study was generated from the comparative analysis of $\ulcorner$Standard CM Services and Practice$\lrcorner$ Published by CMAA and domestic $\ulcorner$CM Service Guide$\lrcorner$ and the case of Incheon International Airport construction. The purpose of this study is to provide the fundamental data for an improvement in the procedures of project execution and the construction manager's activities/rolls shown on $\ulcorner$CM Service Guide$\lrcorner$