• Journal of Global Scholars of Marketing Science
• /
• v.16 no.3
• /
• pp.1-16
• /
• 2006

Many financial service organizations use various types of penalties (e.g., late payment fee, overdraft fee), often inflicting customer complaints and, in extreme cases, attrition. This study examines how customers evaluate penalties using concepts from attribution theory and literatures of social justice and customer satisfaction/dissatisfaction. The study hypothesizes that both cognitive (i.e., attribution, perceived fairness, disconfirmation) and affective (i.e., emotion) responses influence customer's penalty judgment and tests the effect of moderation between attribution and perceived fairness on penalty judgment. The study uses a cross sectional survey design and collects data using the critical incident technique. The results show that attributions have significant moderating effects on the relationship between perceived fairness and dissatisfaction with the penalty and that perceived fairness, emotion, and attribution have a significant influence on penalty evaluation. The study provides discussion of the findings and managerial implications.

• Journal of the Korean Society for Railway
• /
• v.14 no.1
• /
• pp.6-10
• /
• 2011

This article deals with a problem of setting reliability targets of the railroad systems where the punctuality target is given to the operator and a penalty is imposed for the year when the target is not met. The operator should set the reliability targets of the railroad system and sub-systems because the reliability affects the expected number of years when the penalty is imposed. This paper presents a procedure for setting the service reliability target and equations to calculate the expected number of years when the penalty is imposed and the probability that the operator should pay the penalty per year according to the mean kilometer between service failures of the railroad system and sub-systems.

• Journal of Industrial Convergence
• /
• v.8 no.1
• /
• pp.49-64
• /
• 2010

Penalty tax of basic law that has been revised in December 30, 2006 has been amended to tax 40 percent on no report and under-reporting in unjustifiable way. This revision is a punitive regulation that reflects the national tax service's will to not sit back and watch taxpayers' intentional tax evasion by imposing a heavier tax burden, and it raised penalty tax rate that has been applied leniently compared to foreign countries. Therefore, this study examines how changes in penalty tax rate affected faithful tax report and in what level the punitive penalty tax rate should be legislated so that the effect of the penalty tax rate can be maximized by performing empirical analysis on the effect on income tax rate reporting standard of self-employed businesses before and after the time the penalty tax rate increased dramatically from 33.3% to 300% based on the items.

• Korean Journal of Community Nutrition
• /
• v.5 no.1
• /
• pp.92-99
• /
• 2000

A large amount of food waste in known to bring about many problems including environmental pollution. This study was carried out to investigate effective methods for reducing leftovers in the food service business & industry. The reasons for producing leftovers in food service restaurants, customers perferences of foods, cooking methods the degree of saltiness, and serving size were surveyed using questionnaire and the menu was improved based on the customers perferences. Excessively large serving sizes and the unfavorable cooking methods is food service were the main reason for the leftovers of side dish and one=dish foods. Because the largest amount of leftover came from soups & stews, an effective way of reducing leftovers in food service would be to reduce the serving size of soups & stews. Total leftovers was reduced to about 60% after improving menu (p<0.01) and the each leftover or rice, soup&stew, and side dishes was also reduced significantly after improving the menu(p<0.001) The environmental campaign to reduced food waste by bulletin intra-net using personal computers slogans& posters, and new letters was conducted for one week each and then leftovers were measured 9 times for following three weeks regularly. The total amount of leftovers decreased slightly due to the environmental campaign, but the difference was not significant . When we adopted penalty or prize system leftovers were decreased by about 35%(p<0.001) and the penalty system was more effective than the prize system in reducing leftover (p<0.001) When we compared the leftovers under the three services, a tray service was more effective in reducing leftover than complete self-service of partial self-service(p<0.001).

• Journal of Korean Society for Quality Management
• /
• v.27 no.2
• /
• pp.1-19
• /
• 1999

It is truism to say that today's customers demand high quality products and services; nevertheless, nowhere is this more prevalent than in the medical industry. Korea's globalization has increased it's citizen's awareness of greater life expectancies and medical improvements in other regions of the globe. Therefore, it is universally essential that in order to be successful in the medical industry, vendors must meet the ever increasing demands of better educated customers. The purpose of this study was twofold: 1) The first objective was discover what health care services are in demand and the quality factors related to these services. 2) The second objective was to determine a strategy for improving health care service through quality function deployment(QFD). One hundred and ninety-five respondents were randomly selected and asked to fill out a questionnaire after having undergone treatment at a medical clinic, located in Daejon, South Korea. The questionnaire was designed to obtain information about both he clients' satisfaction with, and their sense of the value of the medical treatment they received. Penalty-reward analysis and QFD were used to interpret the survey results and to deploy the collective voices of the customers. The results of the penalty-reward analysis illustrated that the 'communication' service quality factor was classified into an excitement factor that incurs no penalty if not achieved but adds value if the requirement is exceeded. As a result of the QFD analysis on the 'communication' service quality factor, eleven strategic alternatives were prioritized, and isolated a vital service quality characteristic. This characteristic can be implemented to bring value-added changes for the improvement of health care services.

• Journal of the Korea Society of Computer and Information
• /
• v.21 no.6
• /
• pp.107-115
• /
• 2016

In this paper, we propose a Bicycle sharing has grown popular around the cities in the world due to its convenience. However, the bicycle sharing system is not problem-free, and there remains many managerial problems to be solved. In this study, we analyzed pricing strategy of a bicycle sharing system by minimizing the number of bicycles relocated by trucks, the act of which incurs penalty. The objective function is constructed by applying mixed integer programming and is presented as a stochastic model by using Markov chain so that arrival and departure rates of bicycle stations can be utilized in the analysis. The efficiency of the presented model is verified upon the analysis of bicycle sharing data gathered in Daejeon in 2014.

• Korean Journal of Optics and Photonics
• /
• v.12 no.2
• /
• pp.129-134
• /
• 2001

Novel supervisory system for WDM transmission link using conventional optical time domain reflectometry was presented. By modifying the structure of erbuim doped fiber amplifier to support bi-directional transmission at arDR pulse wavelength and launching the optical pulse into transmission link in the opposite direction of data signal propagation to avoid the distortion by cross-gain modulation, it is possible to monitor the WDM link in service. To prove the validity of proposed scheme, the supervision result of 2.5 Gbps $\times$ 8 channel WDM 320 km transmission system in service by arDR was presented. And power penalty due to monitoring was measured as smaller than 0.3 dB. .3 dB.

• International Journal of Advanced Culture Technology
• /
• v.7 no.3
• /
• pp.97-102
• /
• 2019

This study suggests a solution of an incentive system from the viewpoint of the external effect on the renting of firefighting qualifications and on rental agencies. Currently, the Human Resources Development Service of Korea does not have a penalty for neglecting to perform a search into qualification lending and rental agencies. In the short term, the penal clause should be strengthened so that companies and qualification holders cannot borrow or lend their qualifications. In addition, the Human Resources Development Service of Korea will increase the number of personnel dedicated to investigating the loaning of qualifications. It is necessary for the government to establish a penalty for neglecting to investigate the lending of qualifications for the Human Resources Development Service of Korea. In the long term, the state needs to make only minimal regulations. Also, the state needs to make companies and qualification holders feel like they benefit more when they are not borrowing or lending qualifications. The anticipated effect of this study is that the government will intervene appropriately by applying firefighting qualifications according to market principles. It can also be used as a basis for the revision of related laws on the renting of national technical qualification certificates and the investigation of rental agencies.

• Journal of the Institute of Electronics Engineers of Korea TC
• /
• v.42 no.12
• /
• pp.1-8
• /
• 2005

In this paper, we study a call admission control algorithm for supporting multicast service under the BcN environment where broadcasting, communication and Internet are converging to be one. It is necessary to control service requests with a certain criteria in order to guarantee QoS because the system capacity is limited. As a possible solution, we divide one multicast service into 3 classes and set up a threshold per each class to control service request. Especially, for the purpose of system benefit, we define system pay-off rate 'GAIN' with the term 'Reward' and 'Penalty' according to admit and reject service request. And we confine the range of threshold which makes GAIN to be maximized. For the performance analysis, we model the system as M/M/m/m queueing system, investigate GAIN under various conditions and show the effectiveness of the proposed algorithm.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.16 no.6
• /
• pp.1279-1286
• /
• 2021

This study suggests the user's needs for a smart parking service that enables parking lot search and advance reservation service, and is a study on the user's preference selection model related to fees (reservation fee, penalty fee), etc. Two types of user preference models in the form of logit models were constructed by composing a response questionnaire for smart parking service. The first is a model for selecting a smart parking lot, which suggests a situation in which the probability of selection is higher than that of a general parking lot in the relationship between usage fee and cost. The second is a parking ticket reservation discount selection model, and the smart parking service selection probability was analyzed through the relationship model between the reservation amount and the penalty. It can be used as a design requirement that enables sophisticated and various types of smart parking service considering users' preferences.