• 제목/요약/키워드: service evaluation indicator

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e-Navigation 서비스를 위한 충돌사고 평가지표 개발 (Development a Collision Accident Evaluation Indicator for an e-Navigation Service)

  • 김정호;배석한;장은규
    • 해양환경안전학회지
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    • 제27권1호
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    • pp.1-12
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    • 2021
  • IMO에서는 선박운항기술에 ICT기술을 융합하여 해양사고를 예방하는 e-Navigation의 도입을 추진하고 있다. 국내에서도 해양사고의 취약계층인 어선 및 연안을 항해하는 소형선박을 대상으로 한국형 e-Navigation을 개발하고 있다. 그러나 한국형 e-Navigation의 성공적인 개발을 위해서는 현재까지 진행된 개발성과를 평가하고 개발 방향성을 재정립할 수 있도록 개발성과를 평가할 수 있는 지표의 개발이 필요하다. 따라서 본 연구에서는 주요한 해양사고인 충돌사고를 중심으로 e-Navigation 서비스의 개발목표에 맞춘 평가지표를 개발하고자 하였다. 본 연구에서는 RCA기법과 FTA 기법을 활용해 해상 충돌사고 발생 근본원인을 도출하고 이를 정량화하여 e-Navigation 서비스를 위한 충돌사고 평가지표를 개발하였다. 해당지표는 e-Navigation의 개발지표 및 충돌사고 분석을 위한 지표로 활용되어 해양사고 저감에 도움이 될 것으로 사료된다.

생태효율성(Eco-efficiency)지표 개발을 통한 KTX와 새마을호 열차의 사용단계 환경성 평가에 관한 연구 (A Study on the Environmental Evaluation in Use Stage of KTX and Samaul Train : the Development of Eco-efficiency Indicator)

  • 최용신;천윤영;이건모;김용기
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2011년도 춘계학술대회 논문집
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    • pp.1313-1320
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    • 2011
  • World Business Council for Sustainable Development(WBCSD) is effort to achieve sustainable development in economic growth, environmental preservation and social development. Being this way, it is essential for developing evaluation tool which quantify to fulfill sustainable development. Eco-efficiency is one of the quantitative tools to evaluate environmental impact and economic aspect. Eco-efficiency, in general term, means creating more value of product or services with less impact to environment. It indicates as environmental impact in denominator and value of product or services in numerator. Eco-efficiency shows how much economic value reveals to unit environmental impact caused by product or service as an indicator. This study aims at developing eco-efficiency indicator of railway industry considering use stage among the entire life cycle stage of KTX and Saemaul train and also, figure out eco-efficiency value through indicator. Therethrough, it is enables to evaluate created value per environmental aspects. Since rail vehicles demands a lot of energy to transport people during use stage, the environmental impact is more significant than other lkfe cycle stages. Therefore, it quantified environmental indicator as CO2 emission and economic indicator as transportation record per a year with an annual income. This study contributes to be used as a tool for quantifying indicator of comparison evaluation in respect of rail vehicle in use stage.

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Indicator of Facility Performance Evaluation (FPE) for Educational Facilities of BTL Projects

  • Lee, Kwan-Jong;Lee, Chun-Kyong;Park, Tae-Keun
    • Architectural research
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    • 제14권1호
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    • pp.35-44
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    • 2012
  • Build-Transfer-Lease (BTL) was introduced to the domestic construction market in 2005. Now, seven years later, the BTL model is most active for educational facilities. In 2011, 93 educational facility projects entered the maintenance stage. Considering the characteristics of today's BTL projects for educational facilities, the main issues are the initial performance and maintenance of educational facilities and the service-providing status for the 20-year operational management period, in relation to providing safety and convenience to students, the facility users. Seeking a solution, local education offices and departments in charge of BTL under the Ministry of Education, Science, and Technology have been exploring various methods of evaluating operational maintenance performance from various perspectives. For educational facility BTL projects, however, the appropriateness of initial operation performance evaluation, rather than considering the 20-year operational management period, is controversial in regards to sustainability. On this account, performance evaluation items in four areas-operational maintenance evaluation, facility performance status evaluation, maintenance subject evaluation, and sustainable change response evaluation-should be extracted. An indicator of facility performance evaluation is presented in this study through an AHP survey targeting experts, as part of establishing an operation performance evaluation system for educational facility BTL projects.

도서관에 적용가능한 정보불평등 측정지표 개발 연구 (A Study on the Development of Information Inequality Measurement Indicator Optimized for the Library)

  • 노영희;장로사
    • 정보관리학회지
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    • 제36권4호
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    • pp.53-81
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    • 2019
  • IFLA의 UN 2030 Agenda, 도서관정보정책위원회의 제3차 도서관발전종합계획(2019-2023)에서 사회적 포용을 실천하는 도서관의 역할을 강조함에 따라 최근 국내외를 막론하고 정보불평등을 해소하기 위한 공공서비스기관으로서 도서관이 새롭게 조명되고 있다. 이에 본 연구에서는 도서관에 적합한 정보불평등 측정지표를 개발하였으며, 이를 위해 전문가 집단의 검증단계로서 FGI 및 델파이기법을 실시하였다. 그 결과, 최종지표는 총 3개의 평가영역, 총 12개의 평가항목, 총 30개의 평가지표로 도출되었다. 구체적으로 첫째, 접근 평가영역에서는 3개의 평가항목, 8개의 평가지표가 도출되었으며, 둘째, 역량 평가영역에서는 5개의 평가항목, 12개의 평가지표가 도출되었고, 셋째, 활용 평가영역에서는 4개의 평가항목, 10개의 평가지표가 도출되었다. 본 연구는 현재 범지구적으로 도서관에 적용 가능한 정보불평등 측정지표가 전무한 상황에서 개발되었다는 점에서 무엇보다 그 의미와 가치가 클 것으로 사료된다.

하수도서비스 평가지표 개발 및 적용에 관한 연구 (The Development and Application of the Performance Indicator for Sewage System Service in Korea)

  • 안영미;김덕진;윤현식;김영조;유만식
    • 상하수도학회지
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    • 제21권4호
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    • pp.453-465
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    • 2007
  • With rapid expansion of the water market and growth of water companies, the recent trends in international water industry show that standardization of service activities concerning management of water and wastewater system (ISO/TC 224, to be issued in the second half year of 2007) is expected to have a large influence on the global water market including liberalization of water service market. In the Draft International Standard(DIS) of ISO/TC224, Performance Indicators(PIs) are suggested to estimate the service activities relating to water and wastewater treatment facilities. PIs have been developed in many countries including some international organization(World Bank, IWA and etc.) for service benchmarking. To evaluate public service level and establish plans to improve service level of wastewater utilities, we developed PIs for 120 items and applied them to 10 sewage utilities in the consideration of their scales, circumstances and conditions. In this study, we verified the applicability of the developed performance indicators(PIs). So, we concluded that PIs developed for the purpose of this study can be a useful tool applicable to objective evaluation of the service level of sewage utilities. Using the evaluation tool of PIs developed, it can also be used as a benchmarking tool in this industry as well as for enhancing the efficiency of operation and management of the sewage system. It will also contribute to the water resource management through determination of investment priorities based on the evaluation results and to raising international competitiveness of the domestic sewage utilities to meet the future opening of the water market.

응급실 서비스 만족도에 대한 환자 가족의 평가와 의료진의 인식 차이 (Satisfaction Gaps among Physicians, Nurses, and Patient Family in the Emergency Department)

  • 강경희
    • 보건행정학회지
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    • 제23권2호
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    • pp.145-151
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    • 2013
  • Background: The objective of this study was to explore patient family's evaluation of emergency department (ED) service satisfaction and to compare these with ED staff perception of patient family's evaluation. Methods: Based on two surveys of the National Emergency Medical Center: the 2008 National Survey for Recognition and Satisfaction towards Emergency Medical Services and the 2008 Opinion Survey of Emergency Medical Service Providers, satisfaction gaps among physicians, nurses, and patient family were evaluated by Kruskal-Wallis tests and Wilcoxon-Mann-Whitney tests. Furthermore, the factors associated with satisfaction of emergency medical service were identified by ordinal logistic regression models. Results: There were statistically significant gaps among physicians, nurses, and patient family in overall satisfaction with ED visit, length of stay in ED, enough explanation, physicians/nurses kindness, and ED facilities. Age and income in the patient family model, the number of beds in hospital, job satisfaction and year of service in the physicians model, and the number of beds in hospital, job satisfaction and the number of patients per duty hour in the nurses model were statistically significant factors associated with evaluation/ perception of ED service satisfaction. Conclusion: Patient satisfaction is an important indicator of the quality of care and service delivery in the ED. To improve and understand satisfaction in ED service, a dyadic view of the evaluation of service quality and satisfaction-that is, from the perspectives of both the patient and the emergency medical service providers-should be concerned.

상하수도 서비스 평가지표 개발 및 적용: 상수도 분야를 중심으로 (Development and Application of Performance Indicators to Estimate the Service Activities Relating with Water and Wastewater Works: Focus on Water Works Parts)

  • 최태용;윤여천;이정란;김덕진;조재홍;구자용
    • 상하수도학회지
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    • 제20권3호
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    • pp.411-429
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    • 2006
  • To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

민간 중심 디지털 공공 서비스 적합성 평가 프레임워크 개발 및 시범 적용 연구: AHP를 중심으로 (Development and Application of Private-focused Digital Public Service Evaluation Framework: Focused on AHP Analysis)

  • 이상준;이대철
    • 한국IT서비스학회지
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    • 제22권2호
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    • pp.71-92
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    • 2023
  • Globally, under the leadership of advanced ICT countries, the private sector is promoting various policies to promote the digital transformation of public services. Looking at the research trend, design of public service indicators, development of evaluation system, and empirical research are being carried out steadily, but there are insufficient research cases on models in which the private sector participates in the planning, development, and operation of public services. In this study, Private-centric digital public service suitability evaluation indicators were discovered through interviews with experts in various fields, and weights for each indicator were analyzed through AHP evaluation. In addition, by applying the analysis results to 18 digital public services on a trial basis, the importance and priority of evaluation indicators for each service were derived, and at the same time, the evaluation framework was designed and applied to diagnose implications. As a result of the study, 'social utility', 'corporate acceptability', and 'public acceptability' were selected as the top three indicators of suitability evaluation. At this time, it was analyzed that the weight of the 'company acceptability' index, which includes sub-indices such as 'service profitability', 'service scalability', and 'private initiative possibility', was the highest among the three top indicators. As a result of the demonstration for public services, "IoT facility unmanned remote monitoring service", "blockchain real estate transaction service", and "digital twin disaster prediction service" were evaluated as the most suitable public services for the transition to the private sector.

Effectiveness of the Verif $EYE^{TM}$ machine -vision technology for complying with reducing microbial indicator counts on beef carcasses

  • Lee, Jeong-Ah;Kim, Sa-Hyun;Lee, Sang-Koan;Kim, Gi-Cheol;Oh, Hye-Won;Jung, Tae-Nam;Lee, Yang-Soo;Jung, Chang-Jin;Jang, Won-Hyuck
    • 한국동물위생학회지
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    • 제30권2호
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    • pp.191-196
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    • 2007
  • The slaughter process for cattle will inevitably transfer some bacteria onto the carcasses. The goal of food safety programs is to minimize and effectively remove this contamination. This study was attempted by the Verif $EYE^{TM}$ machine-vision technology that might be useful for reducing microbial indicator counts and could reduce the contamination chance of E coli O157:H7 and Salmonella spp on beef carcasses. For the evaluation of the effectiveness of the Verif $EYE^{TM}$ technology, 80 samples were examined by the inspection device over 15 days. On an examination of FDS-positive samples compared to negative controls from the same carcasses, aerobic plate counts were bigger than the negative control samples (5.26 vs 4.60 log). Enterobacteriaceae counts were greater on the positive samples than the corresponding negative control samples (2.07 vs 1.17log). There was a consistent correlation between samples detected by the Verif $EYE^{TM}$ system with detectable counts. For example, 100% of positive samples had detectable APC and 91.2% of positive samples had detectable TCC. Therefore, if areas detected as positive for contamination by the Verif $EYE^{TM}$ system were removed from the carcasses, significant sources of microbial contamination will be reduced for objective compliance with HACCP. This results suggest that the use of Verif $EYE^{TM}$ machine-vision technology might be useful for reducing microbial indicator counts (APC, TCC) and could help reduce the risk of presence of E coJi O157:H7 and Salmonella spp on Beef carcasses.

대학도서관 정보봉사시스템 성과지표 개발과 적용에 관한 연구 (A Study on the Development and Application of Performance Indicators for the Information Service System at the Academic Libraries)

  • 남태우;이무진
    • 정보관리연구
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    • 제40권1호
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    • pp.1-27
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    • 2009
  • 본 연구에서는 대학도서관 정보봉사시스템의 성과를 측정하기 위하여 선행연구 문헌조사를 통하여 도서관 이용, 문헌자료 대출, 참고봉사 및 이용자교육, 전자서비스 등 4개 영역에 16개 성과측정을 위한 지표를 개발하고 이를 바탕으로 대규모, 중규모, 소규모 대학도서관을 각각 2개 기관씩 모두 6개 기관을 조사하였다. 조사된 결과를 바탕으로 지표의 의미와 활용 방안 및 정보봉사시스템의 성과 향상을 위한 방안을 제시하였다.