• Journal of Digital Convergence
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• v.18 no.1
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• pp.129-135
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• 2020

This study examined the consumer response of the current O2O service between service types. Previous studies mainly focused on the quality factor of O2O service or Technology Acceptance Model or extended TAM, This study is different from the fact that there are differences in factors that consumers consider important and consumer reactions by service type. It is also significant that we compared between representative food delivery services and car sharing services that are actively used among O2O services. As O2O service is closely related to consumer's life, this study chose three factors that the issue of personal information security and trust of intermediary platform companies, and finally subjective norm based on individuals and groups who are aware of new O2O service. To test hypotheses, data were collected and analyzed for 301 samples, focusing on delivery and car sharing service, As a result, the delivery service among the O2O services was more positive to attitude toward service in the consumer group with lower personal information security, trust in platform, and subjective norm than car sharing service. Based on these results, implications and future research directions were presented.

• Proceedings of the Korea Society of Design Studies Conference
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• 2000.11a
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• pp.84-85
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• 2000

G7 고속전철개발 산업에서 계획된 부속실은 경부 고속전철(K-TGV)의 부속실을 그대로 사용하는 것으로서 좁은 통로와 획일적 공간, 불필요한 공간에 의한 승객 편의시설의 결여되었기에, 이의 수정보완이 요구되었다. 아래의 사진들은 K-TGV의 부속실 모습이다. (중략)

• Journal of Distribution Science
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• v.11 no.4
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• pp.37-49
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• 2013

Purpose - This research identifies the meaning of the core capability level of Car Master and the reason why its service at the Moment of Truth should be demonstrated through empirical cases. It can be seen that this study differs from existing research because it proposes that the recognized core capability level to achieve customer satisfaction should focus on the mediating effect of Moment of Truth quality. This paper examines the effect of Car Master's recognized core capability level on customer satisfaction by using the variables mentioned above. Moreover, this study uses regression analysis to verify that the mediating effect of Moment of Truth quality on Car Master's capability level achieves customer satisfaction. Research design, data, and methodology - First, we present evidence that could apply to Car Master's recognized core capability level by detailing the relationship between customer satisfaction and a structuring factor for Car Master's core capability level. Our proposed research model observes the relationship between the structuring factor of core capability and customer satisfaction. Second, we had an opportunity to define how the core capability and Moment of Truth quality affect customer satisfaction by performing empirical analysis on the partial mediating effect of Moment of Truth quality at a recognized core capability level and Moment of Truth quality affecting customer satisfaction. Results - First, the results indicate that Car Master's recognized core capability level (product professionalism, marketing skill, and reliability) positively affects customer satisfaction. Second, the results show that an ability to listen and a sense of dedication positively affect customer satisfaction, and are among the Moment of Truth quality factors; but performance capability, which is one of the Moment of Truth quality factors, does not positively affect customer satisfaction. These results clearly differ from prior studies focused on Moment of Truth quality and consumer satisfaction. Third, the results show that Moment of Truth quality has a partial mediating effect in terms of the impact of Car Master's recognized core capability level in achieving consumer satisfaction. Conclusions - This research indicates that the company will be able to expand if they investigate and show an interest in more training and education for Car Master. The study verified that outstanding Car Masters show differentiated performance on customer satisfaction at the Moment of Truth in various instances. Thus, we believe that this is the time for a discussion on systematic and empirically recognized core capability levels and the Moment of Truth quality. The study on Car Master's recognized core capability level offers suitable solutions for Car Masters to respond to customers at the Moment of Truth. Further, this study emphasizes the importance of service as a critical factor having a direct relationship with the company's success and failure and contributing to building trust with the customer. Thus, an investment in continuous education and training for Car Master will help the growth of the business.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.13 no.1
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• pp.75-85
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• 2014

Existing car-sharing systems have difficulty meeting the demands of one-way trips and connecting to other sharing systems. Therefore, in this study, a multi-mobility sharing service management system that was able to meet the demands of the one-way and round-way trips and shared diverse transportation modes such as cars (electric car/gasoline car), electric motorcycles and bicycles was developed, and a field study was conducted in Kashiwa-no-ha, Kashiwa City and Nagareyama City, Chiba Prefecture, Japan. As a result of the field test, it was confirmed that this system supplied the one-way demands for 54.9% of total car trips and 43.9% of the user used multiple transportation modes by the common interface. In addition, this system contributed to reduce carbon dioxide emissions by sharing vehicles and using eco-friendly vehicles. The developed sharing system is expected to improve mobility by meeting more various types of traffic demand than existing car sharing systems.

• The Journal of the Convergence on Culture Technology
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• v.4 no.3
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• pp.227-233
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• 2018

In recent years, connected car, which has sensors and computers attached to vehicles used to detect the surrounding environment, has been actively studied. However, in order to configure the connected car environment, various sensors and roadside equipments are required to detect the surrounding environment of the vehicle, and also communication techniques for transmitting the collected data are in demands. Therefore, in this paper, the mobile virtual fence that collects and communicates the data of the surrounding environment through the sensor mounted on the mobile device is applied to the vehicles that were released before the connected car service environment was constructed, We propose a mechanism to receive the service and show the possibility through experiment.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.1398-1402
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• 2007

In a high speed train, OBCS(On-Board Computer System) is a up-to-date computer control system that provide controlling, monitoring, maintaining and reparing of the important device, supporting a driver, status of a train, service maintenance, managing the remote control mode, driving order & control, control of a electrical or pneumatic circuit and a passenger service. In general, OBCS is located in each car but in a power car, both main and auxiliary computers are used. These avoid a network collision and maintain the independence of condition and failure records with the information of line number, train number and car number. This paper is intended to provide the information about the identification coding method of domestic and foreign OBCS, for the new high speed train (KTX-II).

• The Transactions of the Korean Institute of Electrical Engineers P
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• v.67 no.2
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• pp.100-105
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• 2018

In this paper, we determined the driver's stress and fatigue level through physiological signals of a driver in the connected car environment, accordingly designing and implementing the architecture of the connected cars' platforms needed to provide services to make the driving environments comfortable and reduce the driver's fatigue level. It includes a gateway between AVN and ECU for the vehicle control, a framework for native applications and web applications based on AVN, and a sensing device and an emotion estimation engine for application services. This paper will provide the element technologies for the connected car-based convergence services and their implementation methods, and reference models for the service design.

• Journal of Navigation and Port Research
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• v.39 no.6
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• pp.515-521
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• 2015

The purpose of this study was to analyze the weights of obstacle factors against mutual access of towed trailers of car-ferry between South Korea and China using Fuzzy-AHP. To this end, factors were first selected through literature research and finally selected through in-depth interviews with a group of experts in cargoes who are currently in car-ferry companies. Selected high rank obstacle factors included unstable service provision, limited policy support, and additional costs being incurred and among them, unstable service provision was identified as the most serious obstacle factor through analysis. Eleven measurement variables selected include insufficient supply of container yard, trailer insurance and management issues, insufficient special equipment, insufficient specialized manpower, limited input service courses, insufficient marketing and public relations strategies, and increasing transportation costs and among them, increasing equipment returning costs due to unbalanced cargo gathering were identified as the most serious obstacle factor through analysis followed by limited input service courses, insufficient special equipment, delays in procedures, and occurrence of additional procedures in order of precedence.

• Journal of the Korea Convergence Society
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• v.12 no.3
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• pp.217-224
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• 2021

Based on the hyper-connectivity of the 4th Industrial Revolution, the paradigm shifts to the sharing economy. Didichuxing has already dominated the platform and is expanding its service to the TaaS 3.0 mobility industry. This paper aimed to suggest the direction of the domestic car-sharing industry and service improvement plan by analyzing Didichuxing. Korea is being cut off from the car-sharing industry, due to conflicts with existing industries and high regulations. It is necessary to balance the protection of existing industries and fostering new industries in the direction of negative regulations. In the future, it is also necessary to study how various fields of the sharing economy will convergence and develop.

• The Journal of the Korea Contents Association
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• v.19 no.8
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• pp.473-482
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• 2019

People's leisure activities have increased due to changes in perception of social life. Camping cars are becoming popular due to the development of camping culture and traveling. However, there are not many users compared to the population of the camper due to the difficulty of economy and usability. Making it not easy to purchase or rent a camping car. Therefore, this study researches on camping service by combining shared services. It is aimed to provide a user centered camping shared service considering usage and economic efficiency. This study analyzed the concept, characteristics and current status of shared service and camping car with reference to domestic, overseas literature and internet data to provide basic data of camping car using shared service. In addition, through case study of shared vehicles, it is possible to grasp the current market. Integrate P2P, B2C, renting company and individuals to derive the design of A2P (All to People)service which connects and shares all. The user can have its own space available at the desired place and time. This study is a camping or unique mobile space service design that can be easily experienced in everyday life. It will reduce the strain of maintaining expenses and also process of pick up, return is freely making user-centered service design. This service design will lead to a diverse range of leisure activities and contribute to the upsweep of the camper industry.