• 농촌지도와개발
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• 제9권2호
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• pp.215-231
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• 2002

The objectives of this study were (1) to measure the level of satisfaction on rural for local public service. (2) and analyse variables related to the public service. Reviewing the literature and related studies for theoretical framework, Six criteria characterize public service : (1) responsiveness. (2) convenience, (3) speed, (4) correctness, (5) pleasantness, (6) equality, which are reflected in the instrument of this study. By the results of analysis, two dimensions (convenience, responsiveness) and total satisfaction are related to their residential lengths of the same rural area. For the total public service satisfaction gender, age, educational level, income level, occupation, and residential years explained in 13.3% For the convenience dimension their variables accounted for 22.4%. For responsiveness dimension their variables interpreted in 23.2%. For speed and correctness dimension their variables explained in 21.6%. For pleasantness dimension their variables accounted for local public services in 15.3%. For equality dimension their variables explained in 16.2%.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 1996년도 춘계공동학술대회논문집; 공군사관학교, 청주; 26-27 Apr. 1996
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• pp.324-327
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• 1996

In this paper, the affecting factors of the access demand for the cellular service are derived, and the access demand function of the cellular service is estimated. The results obtained in this study are as follows: First, the price (access charge) and the income elasticities of cellular services there exists a network externality in cellular communication services. Third, the technological capability of the service provider has played an essential role in expanding the size of subscribers. Fourth, the access demand of cellular communication service is not sensitive to the usage charge. According to the above results, it can be inferred that if the access charge is lowered, the number if subscribers will increase to the critical mass, and then the cellular communication market will grow up to a saturation point naturally.

• 경영과학
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• 제19권2호
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• pp.59-73
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• 2002

There have been academic debates upon which measure is more desirable in measuring service quality between SERVQUAL and SERVPERF In addition, Korean fast food industry is rapidly growing due to increasing income and globalization. Our study tried to contribute to both academic and practical issues. We compared SERVQUAL and SERVPERF measures to determine which one is superior to measure service quality in Korean fast food franchise. We collected data from two branch restaurants of one American global fast food franchise system. Regression analyses resulted in that SERVPERF outperformed SERVQUAL. Furthermore, we compared the goodness of fit of the two structural equation models of SERVQUAL anO SERVPERF, respectively. The SERVPERF model showed a much better model fit than the SERVQUAL model did. Thus, we suggest that SERVPERF be used to measure service quality in Korean fast food industry.

• Journal of Multimedia Information System
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• 제5권1호
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• pp.21-26
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• 2018

Recently, data analysis technology through artificial intelligence is attracting major attention in various industrial fields. In addition, with the increase in personal income, nowadays, the importance of heterogeneous leisure life is becoming more prominent. However, there is a problem that the tourism industry is not out of the traditional service framework. For the ultimate development of the tourism industry, it is time to provide more scientific and systematic tourism services. In this paper, various data analysis techniques in the field of computer science are applied to the field of tourism to realize next generation tourism services. To this end, the scope of this study is limited to the aviation service, and a natural ecosystem of the aviation industry for future-oriented services of aviation tourism that can improve the efficiency of aviation service gradually is established. The proposed method effectively solves the problems of traditional aviation services through data analysis techniques with artificial intelligence techniques in computer science. We expect that it will enhance the customized satisfaction of customers through personalized service and foster loyal customers in aviation companies through the method proposed.

• 농촌지도와개발
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• 제17권4호
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• pp.685-716
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• 2010

The purposes of this study were to exploring the rural residents' satisfaction of living environment and social service. For these purpose we collected the data from the residents in rural area(1,000). The major findings of this study were as follows : First, the total satisfaction score is 58.9. The highest score group is housing and environment(69.9). And the lowest score group is cultural life and leisure environment. Various welfare services have been carried out for low income people, disabled people, old people, children and rural women within the social service system. But many respondents did not have chances to use social service because it was not efficiently provided many social services. So most of the residents in village wanted more welfare services. Second, the qualitative enhancement is more important than physical infrastructure expansion in order to improve rural settlement condition(housing quality, water supply and drainage, road and traffic system, medical care etc.)

• 한국관광식음료학회지:관광식음료경영연구
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• 제15권2호
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• pp.187-202
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• 2004

As the economy grows rapidly and the national income level increases, the service industry has become more important and its size gets larger. Especially, the food industry undertakes a continuing growth of consumer expenditures through no nationalization of food, consumers varying patterns of eating out, and individualization. However, it includes many problems with improving service quality towards customers owing to the absence of systems and philosophy to realize customer satisfaction management. Therefore, this study conducted a study with Korean traditional restaurant customers to measure their perceived service quality, to verify what factors most influence consumer satisfaction, and to suggest ways to meet the costumer needs by integrating the study results and developing high service quality.

• 한국의류학회지
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• 제29권5호
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• pp.607-616
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• 2005

The purpose of this study was to investigate service quality of department stores located in Daegu and to examine the effects of service quality on customer satisfaction and store patronage. Data(N=285) were analyzed, using factor analysis, 1-test, ANOVA and regression analysis. The results suggest that service quality was divided into 3 dimensions (reliability, tangibles, empathy) and that service quality enhanced customer satisfaction and store patronage. Specifically, tangibles had a positive effect on customer satisfaction, and reliability had a positive effect on store patronage. Also, personal characteristics were related to service quality, customer satisfaction and store patronage. For instance, male customers evaluated tangibles of service quality more positively than female customers. The married evaluated service quality, customer satisfaction and store patronage more positively than the single. While people aged above 36 yews evaluated reliability and empathy of service quality more positively than people aged below 35 years, people in their 20s evaluated tangibles more positively than people in their 30s. People in a higher income bracket (i. e., \301,000,000- \400,000,000) evaluated reliability and empathy of service quality and store patronage most positively, while people in a lower bracket (i. e., below \200,000,000) evaluated most negatively.

• 전기학회논문지
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• 제65권11호
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• pp.1943-1947
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• 2016

Korea Electrical Safety Cooperation(KESCO) have provided the electrical safety speed-call service from 2007 year. Purpose of the service is to reduce discomfort of electricity use and to prevent electrical accident like as electrical fire and shock accident by providing emergency treatment service on fault of the residential electrical facilities notified in the specific house like as a lower-income group and a social welfare facility. But efficiency and economic evaluation of the electrical safety speed-call service is impossible because analysis on the quantitative effect of the service is difficult. This paper presents cost-benefit analysis method and result of the electrical safety speed-call service. The presented cost-benefit analysis method has a two-step process: the first step is to measure quantitative electrical fire prevention effect of the service by using electrical accident statistics and developing outcome analysis logic model of the service effect, and the second step is to analysis cost-benefit(B/C)of the service by calculating quantitative benefit analysis on the measured quantitative electrical fire prevention effect. The results showed that cost-benefit(B/C)of the electrical safety speed-call service is over 4 after 2010 year.

• 한국산학기술학회논문지
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• 제14권12호
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• pp.6395-6402
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• 2013

본 연구는 치과 의료서비스 공급자에게 경영전략적인 시사점을 제시하므로 치과 의료서비스 개선을 통해 치과 의료소비자에게 보다 나은 치과 의료서비스를 제공하는데 근거를 제시하고자 한다. 이를 위해, 경상북도 A 소도시의 치과의사회의 동의를 얻어, 치과병 의원을 내원하는 20세 이상의 재진환자를 2013년 8월 1일부터 2013년 9월 13일까지 치과 의료서비스 만족도를 조사하여 최종 1,156명의 설문을 분석하였다. 연구 결과, 치과 의료서비스 가치의 만족도에서 성별과 연령 p<.05, 월수입 p<.001, 치과 의료서비스 품질의 만족도에서는 성별 p<.05, 학력 p<.01, 월수입 p<.001, 치과 재이용 및 구전효과 의사의 만족도에서 직업별 p<.05, 연령과 월수입 p<.001로 나타났다. 대상자의 치과 의료서비스 변인 간의 상관관계는 치과 의료서비스 품질 하위 영역인 확실성, 신뢰성, 유형성과 치과 의료서비스의 가치 변인 간의 상관관계가 있는 것으로 나타났다(p<.000). 그리고 대상자의 치과 의료서비스 만족도에 따른 치과 선택 경로, 치과 선택 이유, 치과 재이용 및 구전효과 의사의 변수 간의 상관관계에서 양(+)의 상관관계를 보여주었다. 이 연구의 결과를 기초로 한 새로운 병원 경영 전략의 수립과 그로 인한 의료서비스의 질 향상으로 환자가 만족하는 양질의 의료서비스를 제공하도록 노력이 필요하리라 사료된다.

• 한국식품영양과학회지
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• 제44권6호
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• pp.935-943
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• 2015

결식아동을 위한 급식은 지역 실정과 아동 여건에 따라 급식소 급식, 일반음식점 급식, 도시락 배달, 부식 지원 등의 방법으로 지원하고 있으나, 그중 도시락 배달은 완전한 식사를 제공할 수 있으며 낙인 현상 없이 아동이 원하는 시간에 편리하게 먹을 수 있다는 면에서 만족도가 높다. 그러나 도시락은 생산하는 장소와 섭취하는 장소가 분리되고, 섭취 전까지 취급 방법에 따라 식중독 발생 위험이 있다. 본 연구에서는 도시락이 가정으로 배달된 후 가정 내 보관과 섭취 실태를 조사하고, 도시락 급식서비스의 품질을 평가하였다. 도시락 서비스를 이용한 기간은 학년이 높아질수록 유의적으로 길어졌고, 절반 정도의 아동들이 일주일에 4~5회 도시락을 받는 것으로 나타났다. 학기 중보다는 방학 중 도시락 서비스 이용 빈도가 증가하였다. 조사대상자의 86.1%는 도시락을 받은 후 4시간 이내에 섭취하는 것으로 나타났으나 13.9%는 4시간이 지나거나 다음 날 아침에 먹는 경우가 있었고, 도시락을 섭취 시까지 싱크대나 식탁 등의 상온보관을 하는 비율이 30.1%였다. 특히 학년이 낮을수록 그 비율이 높게 나타나 도시락을 섭취하기 전 안전한 보관 방법을 알려주는 것이 필요하였다. 남은 음식은 냉장고에 보관 후 섭취전 가스레인지나 전자레인지로 가열하였다. 배달도시락 서비스 품질 점수는 보통 정도였으나 음식의 간과 맛에서 가장 낮은 평가를 받았고, 학년이 높을수록, 이용 기간이 길어질 수록 메뉴 요인의 평가점수가 유의적으로 낮아졌다. 본 연구는 조사 대상이 서울 일부 지역에서 도시락 배달을 받는 수혜자로 제한되어 일반화하는 데는 한계가 있다. 그러나 우리나라 결식아동을 대상으로 가정에서 배달된 도시락을 어떻게 보관하고 섭취하는지에 대해 수혜 아동의 입장에서 수행된 연구라는 점에서 의의가 있다. 지역에 따라 급식서비스 운영 방법이 다양하므로 향후 다양한 지역과 급식서비스 업장을 대상으로 한 연구가 요구된다.