• Title/Summary/Keyword: satisfaction-rate

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Price Elasticity Analysis of Foodcourt-styled University Foodservice (푸드코트형 대학교 급식소의 가격탄력성 분석)

  • Kim, Hyun-Ah
    • Journal of the Korean Home Economics Association
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    • v.45 no.6
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    • pp.49-59
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    • 2007
  • The purposes of this study were to determine the price elasticities of foodcourt-styled university foodservice, and to identify the attributes that affect these price elasticities. Questionnaires were distributed to 700 students at the K University in Masan, from September 21-27, 2006. 478 questionnaires were ultimately included in the final analysis(response rate: 68.3%). For statistical analysis, SPSS(12.0) was used to conduct the descriptive analysis, t-test, and ANOVA. The results of this study were as follows. The average meal price for in-campus foodservice was \ 2,196 and the average meal price for an off-campus restaurant was \3,044. The university students recognized that the proper price for in-campus foodservice and an off-campus restaurant were, respectively, \2,127 and \ 2,884. The price elasticities for foodcourt-styled university foodservice were 4.20(Kko-Bul-Kko-Bul), 3.83(Il-Poom-Hyang), and 4.10(Ne-Mo-Baek_Ban). The factors that affected price elasticity included the frequency of visiting foodservice, foodservice satisfaction, price satisfaction, and customer's responses to increased meal prices. The recommended price strategy for foodcourt-styled university foodservice was to lower meal price, which would attract more students and increase the sales volume. Simultaneously, foodservice managers should attempt to improve and increase customer satisfaction and the customer's perceived value for meal price. Overall, price elasticity may prove helpful in predicting the customer's behaviors on price changes, and may provide useful basic data for foodservice managers when establishing price strategy.

Effects of Temporal Muscle Exercise on Mastication after Craniotomy (측두근 운동이 개두술 후 저작에 미치는 효과)

  • Kim, Hyun-Jung;Kim, Bog-Ja
    • Korean Journal of Adult Nursing
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    • v.24 no.2
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    • pp.130-138
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    • 2012
  • Purpose: The purpose of this study was to verify the effects of gum chewing temporalis muscle exercise on masticatory discomforts after craniotomy. Methods: Data collection was performed from July 10 to October 24, 2008. Forty participants who were treated with elective craniotomy were enrolled in this study. Twenty participants in the exercise group were given a gum chewing exercise protocol for five days and twenty participants in the control group received usual postoperative care only. All the participants were examined on the first, third and fifth postoperative day regarding the masticatory pain score, mouth opening range, and satisfaction with mastication. Collected data were analyzed using t-test, $x^2$-test and repeated measures ANOVA. Result: Masticatory pain of experimental group was significantly lower than the control group ($p$ <.001). Mouth opening range and satisfaction with mastication of experimental group were significantly improved in experimental group compared with the control group ($p$ <.001). Conclusion: The gum chewing temporalis muscle exercise after craniotomy is a useful intervention to reduce masticatory pain and to improve mouth opening range, recovery rate of mouth opening range and satisfaction with mastication.

Measurement of job Satisfaction of Nurses and Health Workers in Health Centers (직무만족 측정 도구개발)

  • 박성애;윤순녕
    • Journal of Korean Academy of Nursing
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    • v.22 no.3
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    • pp.316-324
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    • 1992
  • The purpose of this study was to develop a ratio scale to measure job satisfaction of nurses and health workers in health centers. Of the 224 health centers in Korea, 105 were drawn as the sample using disproportion리 stratified random sampling. The data collection period was from May 1 to June 30, 1990 and 771 nurses and health workers working at 75 health centers participated. Subjects were instructed to rate, according to the level of satisfaction, from one to four points, 42 items revised from the tool made by Stamps et. al. (1978). The internal consistency reliability of the tool was measured by Cronbach $\alpha$ and the corrected item-total correlation coefficient. As a result of the item analysis, one item was excluded since the item had negative correlation with total items. As a result of factor analysis on the 41 items with varimax or above. Labeling and numbering of 6 factors were as follows ; factor 1 (8 items) ; Professional status of job. factor 2 (6 items) ; Interaction. factor 3 (8 items) ; Autonomy. factor 4 (8 items) ; Administration. factor 5 (7 items) ; Pay. factor 6 (4 items) ; Job(Task). Further studies are needed to identify the relationship between this tool and the effectiveness of the health center and more research is needed for generalization.

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The Effect and Satisfaction Level of After-school Cooking Activities for the Children of Multicultural Families (다문화 가정 아동을 위한 방과후 요리활동 프로그램의 만족도 및 효과)

  • Yoon, Sun Hye;Park, Shin Jin;Jin, So-Yeon
    • Journal of the Korean Society of Food Culture
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    • v.30 no.5
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    • pp.491-501
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    • 2015
  • This study examined the satisfaction level and effects of after-school program cooking activities in children of multicultural families. A total of 135 children of general and multicultural families from 3th to 6th grades and their 11 teachers were surveyed, and 75 multicultural family children underwent a cooking activity program. Children of multicultural families showed higher participation in cooking activities than other Korean children. Children of multicultural families wanted to be involved in cooking activity programs after school more than other Korean children. These children also showed a higher rate of wanting to cook Korean foods compared to children of general families. Regarding reasons for participating in cooking activities, 'I think I'm glad to be served delicious food' response was the most common. Children of multicultural families showed higher participation in cooking activities than children of general families. Regarding school life changes, children of multicultural families were found to be less picky of foods in general as well as kimchi and vegetables. In conclusion, cooking activity programs for children of multicultural family showed beneficial effects on diet and understanding of Korean culture.

Evaluation of the Bar Code Medication Administration and Blood Transfusion System in a Tertiary Hospital (투약.수혈 바코드 시스템 적용 평가)

  • Cho, Myung-Sook;Song, Mi-Ra;Jang, Mi-Ra
    • Journal of Korean Academy of Nursing Administration
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    • v.18 no.1
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    • pp.23-32
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    • 2012
  • Purpose: The purpose of this study was to assess the clinical application of a bar code medication administration and blood transfusion system and to identify its effects from the aspect of patient safety and nurse satisfaction in a tertiary hospital. Methods: The system in this study was PDA with bar code reading capability and wireless networking function. The logs created during application of the system and administration error reports were analyzed. For nurses' satisfaction with the system, data were collected from 337 nurses using the instrument developed by Otieno et al. and analyzed using descriptive statistics. Results: The system application rate was 98.8%, and the main failure cases in the system application included bar code or network related factors. When the system was applied, 0.02% of errors were prevented. The nurses were satisfied with the system from the aspect of patient safety, however relatively less satisfied with the system from the aspect of work efficiency. Conclusion: The results of the study indicate the usefulness for patient safety of applying the bar code medication administration and blood transfusion system to clinical practice. However technological improvements including bar code and network communication are necessary to ensure higher work efficiency in nursing practice.

A Study on Restaurant Envirionment and Crowding in Foodservice Company (외식기업의 레스토랑 환경과 혼잡지각에 관한 연구)

  • Yang, Tai-Seok
    • Proceedings of the Culinary Society of Korean Academy Conference
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    • 2006.08a
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    • pp.115-134
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    • 2006
  • This study was conducted during a period from July 4 to 30 to investigate the effect of restaurant environment upon customer's satisfaction and crowdedness awareness. Total 800sets of questionnaire were distributed among major food service corporations. They were 16 restaurants from McDonald, Burger King, Popeyes, KFC, Rits Carlton, Intercontinental, The Westin Chosun, Hilton, Merriot, Outback Steak House, Bennigans, VIPS, Pizza Hut Pul-hyanggi(Scent of grass), Nolboo Co.,, and Our Story, and received 50 see each to hand out to their customers. Out of total 800 sets of questionnaires, 592 sets (74.25% were retrieved and underwent a Multiple Regression Analysis. We found the following results from the study. First among each variable of restaurant environment that had a significant effect on the crowding, 'pTast service' and 'responsiveness to customer complaints' sooted a regression coefficient value 0.381 and 0.325 respectively. Second, among each restaurant environment factor that had a significant effect on crowding, 'quality of facility' sooted the highest regression coefficient value 0.423 with a standard error score 0.1074, fellowed by 'status of waiting', 'overall ambience' and 'service quality' in ascending order. Third, in the analysis of the effect of each environmental factor upon the satisfaction rate, 'status of waiting' showed the highest regression coefficient value 0.3821 with a standard error score 0.4565, followed by 'cleanliness', 'service quality' and 'conveniency', in ascending order.

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A Study on Restaurant Environment and Crowdedness in Foodservice Company (외식기업의 레스토랑 환경과 혼잡 지각에 관한 연구)

  • Park, Young-Bae;Yang, Tai-Seok
    • Culinary science and hospitality research
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    • v.12 no.4 s.31
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    • pp.63-79
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    • 2006
  • This study was conducted to investigate the effect of restaurant environment upon customers' satisfaction and crowdedness awareness from July 4 to 30. Total 800 sets of questionnaire were distributed among major foodservice corporations including 16 restaurants from McDonald, Burger King, Popeyes, KFC, Ritz Carlton, Intercontinental, The Westin Chosun, Hilton, Merriot, Outback Steak House, Bennigans, VIPS, Pizza Hut, Pul-hyanggi(Scent of grass), Nolboo Co., and Our Story. They received 50 sets each to hand out to their customers. Out of total 800 sets of questionnaires, 592 sets (74.25%) were retrieved and underwent the Multiple Regression Analysis. We found the following results from the study. First, among each variable of restaurant environment that had a significant effect on crowdedness, "fast service" and "responsiveness to customer complaints" scored a regression coefficient value 0.381 and 0.325 respectively. Second, among each restaurant environment factor that had a significant effect on crowdedness, "quality of facilities" scored the highest regression coefficient value 0.423 with a standard error score 0.1074, followed by "condition of waiting", "overall ambience" and "service quality" in ascending order. Third, in the analysis of the effect of each environmental factor upon the satisfaction rate, "condition of waiting" showed the highest regression coefficient value 0.3821 with a standard error score 0.4565, followed by "cleanliness", "service quality" and "convenience', in ascending order.

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Prediction Factors on the Organizational Commitment in Registered Nurses (간호사의 조직몰입 예측요인)

  • Han, Sang-Sook;Park, Sung-Wan
    • Journal of East-West Nursing Research
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    • v.12 no.1
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    • pp.5-13
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    • 2006
  • Purpose: This research has been conducted in order to confirm the major factors that prediction organizational commitment in registered nurses. Method: The subjects were 350 registered nurses from 3 hospitals in Seoul. The sample for data collection consisted of 329 useable questionnaires (94% overall return rate) for 2 weeks. The Instrument tools utilized in this study were organizational commitment scale, empowerment scale, job stress scale and job satisfaction scale and thoroughly modified to verify validity and reliability. The collected data have been analyzed using SPSS 11.0 program. Three outliers which were bigger than 3 in absolute value were found, so after taking them off, Multiple Regression was used for further analysis. Result: The major factors that prediction organizational commitment in registered nurses were job satisfaction, empowerment, age and unit experience, which explained 51.9% of organizational commitment. Conclusion: It has been confirmed that the regression equation model of this research may serve as a organizational commitment prediction factors in Registered Nurses.

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Innovative Converged Service and It's Adoption, Use and Diffusion : A Holistic Approach to Diffusion of Innovations, Combining Adoption-Diffusion and Use Diffusion Paradigms (디지털융합서비스의 수용, 사용, 확산에 관한 연구 : 혁신확산에 관한 수용-확산 및 사용-확산의 통합적 접근)

  • Sawng, Yeong-Wha;Rim, Myung-Hwan;Kim, Seong-Ho;Motohashi, Kazuyuki
    • Journal of Information Technology Applications and Management
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    • v.17 no.2
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    • pp.187-205
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    • 2010
  • This study takes a holistic approach to understand the diffusion of IPTV services by combining the adoption-diffusion model and the use-diffusion model of innovation. IPTV service, a leading digital converged application coupling media content with telecommunications, has been recently launched commercially in Korea. We created a structural model of adoption-diffusion, using the perceived easeof-use and usefulness of TAM(Technology Acceptance Model) as mediating variables, and a structural model of use-diffusion, with the rate of use and the variety of use as mediating variables. To empirically analyze these models, non-users of IPTV were surveyed using the adoption-diffusion model to identify factors influencing their intention to subscribe to the service. Meanwhile, users of IPTV were surveyed using the use-diffusion model to determine the factors that influence their satisfaction with the service and their intention to re-use it. Under the adoption-diffusion model, we found that trialability, household innovativeness and perceived risk were the determinants of user satisfaction with IPTV, and perceived ease-of-use, the mediating factors. Under the use-diffusion model, complementarity and communication were shown to be the determinants of users' satisfaction with IPTV, and variety of use, the mediating factor. We also found that consumers' intention to re-use IPTV was strongly influenced by its relative advantage and perceived risk.

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A Study on Transmission System Expansion Planning on the Side of Highest Satisfaction Level of Decision Maker

  • Tran TrungTinh;Kang Sung-Rok;Choi Jae-Seok;Billinton Roy;El-keib A. A.
    • KIEE International Transactions on Power Engineering
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    • v.5A no.1
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    • pp.46-55
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    • 2005
  • This paper proposes a new method for choice of the best transmission system expansion plan on the side of highest satisfaction level of decision maker using fuzzy integer programming. The proposed method considers the permissibility and ambiguity of the investment budget (economics) for constructing the new transmission lines and the delivery marginal rate (reliability criteria) of the system by modeling the transmission expansion problem as a fuzzy integer programming one. It solves the optimal strategy (reasonable as well as flexible) using a fuzzy set theory-based on branch and bound method that utilizes a network flow approach and the maximum flow-minimum cut set theorem. Under no or only a very small database for the evaluation of reliability indices, the proposed technique provides the decision maker with a valuable and practical tool to solve the transmission expansion problem considering problem uncertainties. Test results on the 63-bus test system show that the proposed method is practical and efficiently applicable to transmission expansion planning.