• Title/Summary/Keyword: satisfaction-rate

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A Study on the Economic Well-Being of Housewives (주부의 경제적복지에 관한 연구)

  • Lee, Kyung-Ok
    • Korean Journal of Human Ecology
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    • v.13 no.6
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    • pp.903-915
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    • 2004
  • Now in Korea, many factors-for example, unemployment rate rise, consumer prices, corporate restructuring, etc.-are threatening family economy. Thus many households are faced with an economic crisis. In this circumstances, it is the role of households as a subsystem of family system to keep family and household economy stable for the sake of family growth and development. Economic well-being is differentiated by criterion of household economic status. But it has a large scale of spectrum: household income, asset, consumption, debt and the like. Moreover, these indices have been understood and measured differently by many researchers. In this thesis, we made efforts to distinguish subjective satisfaction from objective satisfaction, and then focus on the former. The data were collected from 399 housewives living in Pusan through questionnaires.

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A Study on the Impact of Psychological Empowerment on Job Attitudes and Turnover Intention of Dental Hygienists (치과위생사의 심리적 임파워먼트가 직무태도 및 이직의도에 미치는 영향에 관한 연구)

  • Kim, Ki-Young
    • The Korean Journal of Health Service Management
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    • v.4 no.2
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    • pp.1-10
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    • 2010
  • The purpose of this study is to examine impacts of psychological empowerment of dental hygienists who were employed to dental hospital or clinic on organizational commitment, job satisfaction and turnover intention as strong predictors of turnover rate. Major findings in this study include that the more psychological empowerment increase, the more job satisfaction and organizational commitment will increase, which can decrease turnover intention after all. This result indicates that the managers of dental hospital and clinic should perceive that the consistent management effort to improve psychological empowerment can increase job satisfaction, and finally will increase the organizational commitment that means the loyalty to organization.

The Effects of Foot Massage on Anxiety and Sleep Satisfaction Response in Preoperative Patients Undergoing Abdominal Surgery (발마사지가 복부수술 전 환자의 불안과 수면만족도에 미치는 효과)

  • Kim, Geum-Ran;Oh, Sang-Eun
    • Journal of Home Health Care Nursing
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    • v.16 no.2
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    • pp.108-114
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    • 2009
  • Purpose: This study utilized a nonequivalent control group pre-post test design to test the effects of foot massage on anxiety and sleep satisfaction response in preoperative patients undergoing abdominal surgery. Method: There were 40 subjects in the study (20 in the experimental group and 20 in the control group). The experimental group received foot massage once a day for 2 days before their operation. Data were analyzed with descriptive statistics including mean, percentage, Chi-square, and t-test. Results: There were significant differences between experimental group and control group in the level of the state anxiety, pulse rate, and sleep satisfaction. Conclusions: Foot massage was effective in reducing anxiety and improving sleep satisfaction in abdominal surgical patients before their operation. Thus, foot massage may be used as an independent nursing intervention. This intervention can be performed anywhere, requires no special equipment, is noninvasive, and does not interfere with patients' privacy.

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Patient-Centredness, Job Satisfaction and Psychological Distress: a Brief Survey Comparing Oncology Nurses and Doctors

  • Chan, Caryn Mei Hsien;Ahmad, Wan Azman Wan;Yusof, Mastura MD;Ho, Gwo Fuang;Krupat, Edward
    • Asian Pacific Journal of Cancer Prevention
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    • v.16 no.16
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    • pp.6895-6898
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    • 2015
  • Background: We aimed to explore whether levels of patient-centredness, job satisfaction and psychological distress varied between oncology nurses and doctors. Materials and Methods: In a cross-sectional study using self-administered questionnaires, a total of 24 nurses and 43 doctors were assessed for patient-centredness, psychological distress, and job satisfaction using the Patient-Practitioner Orientation Scale, Hospital Anxiety and Depression Scale, and Job Satisfaction Scale. Data were analysed using descriptive statistics, independent samples t-test and MANCOVA, with p<0.05 considered significant. Results: Overall response rate was 95.6% (43/45) for physicians and 85.7% (24/28) for nurses. Even after adjusting for known covariates, our principal finding was that doctors reported greater psychological distress compared to nurses (p=0.009). Doctors also reported lower job satisfaction compared to nurses (p = 0.017), despite higher levels of patient-centredness found in nurses (p=0.001). Findings may be explained in part by differences in job characteristics and demands. Conclusions: Mental health is an important concern not just in cancer patients but among healthcare professionals in oncology.

Assessment of Customer Satisfaction of Foodservice Quality in University Employee Foodservices (대학 교직원의 대학 식당 급식서비스에 대한 만족도 평가)

  • 박정숙
    • The Korean Journal of Community Living Science
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    • v.11 no.1
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    • pp.9-18
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    • 2000
  • The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

Analysis of Staff Satisfaction with Staff Foodservice Quality in Hospitals (병원 직원식 서비스의 품질특성에 대한 직원만족도 분석)

  • Lee, Min-Ji;Lee, Yeon-Kyung
    • Journal of the Korean Society of Food Culture
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    • v.17 no.1
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    • pp.49-56
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    • 2002
  • The purpose of this study was to analyze staff satisfaction with staff foodservice in hospitals. The study compared the hospital staff's expectations and perceptions of foodservice. The quality satisfaction values were indicated as the differences between their expectations and perceptions. The subjects were 643 hospital staff in 11 Daegu . Kyungpook hospitals. Written questionnaires were used to collect the data. The completion rate was 76.9%. There were 17 attributes for foodservice quality, which were divided by factor analysis into four main quality factors; sensory, nutrition, sanitation and service. The high expectation and low perception items on the expectation and perception grid were: seasoning of the meals, taste of the meals, variety of the menu, nutritional considerations, cleanliness of the dishes, and prompt handling of meal complaints. On all the attributes measured, expectations were higher than perceptions. The quality satisfaction values were all negative. There were highly significant(p<0.001) correlations between quality satisfaction and variety of the menu(r=0.783), nutritional considerations(r=0.770), prompt dealing with meal complaints(r=0.762), cleanliness of meals(r=0.689), and courtesy of employees (r=0.653). There is a need to improve taste, menu variety, nutrition, sanitation, speed of handling meal complaints, and courtesy.

Impact of Nurses' Job Satisfaction and Organizational Commitment on Patient Safety Management Activities in Tertiary Hospitals (상급 종합병원 간호사의 직무만족도와 조직몰입이 환자안전관리 활동에 미치는 영향)

  • Gong, Hyun Hee;Son, Youn-Jung
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.19 no.4
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    • pp.453-462
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    • 2012
  • Purpose: The purpose of this study was to examine the impact of job satisfaction and organizational commitment on patient safety management activities of nurses. Methods: A cross-sectional design was adopted. The sample included 307 nurses working in three tertiary university hospitals. Data were collected during November and December, 2012, with a response rate of 93%. A 40-item patient safety management activities scale was used to measure patient safety activities. Job satisfaction and organizational commitment were also measured with established instruments and included general characteristics. Data were analyzed with PASW 18.0 program. Results: The mean score for patient safety management activities was 3.98 out of 5. Stepwise multiple linear regression indicated that organizational commitment (${\beta}$=.20, p<.001) and job satisfaction (${\beta}$=.18, p=.013) respectively predicted patient safety management activities. Especially, the addition of organizational commitment as the strongest predictor of patient safety management activities increased the associated explained variance ($R^2$ change=.11, p<.001). Conclusion: It is important for managers to create an organizational climate that promotes the organizational commitment and job satisfaction of nurses. Future studies are encouraged to replicate the findings and also to better understand patient safety management activities and personal emotional stability.

The study of British Child Care Teacher's Job Satisfaction and Their Job Stress (영국 보육교사의 직무만족도와 직무스트레스)

  • Cho, Song-Yon
    • Korean Journal of Human Ecology
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    • v.15 no.5
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    • pp.719-727
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    • 2006
  • The purpose of this study is to examine the job satisfaction and the job stress of British child care teachers. Respondents, including childminders, were 137 British child care teachers who worked in nursery school, day nursery, creche, and playgroup. In the survey on the job satisfaction of British child care teachers, they were asked to answer two items. In the survey on their job stress level, they were required to rate their job-related stress levels on a 5 point scale of 'Job Stress scale' by Davis et al(2003). The results indicated: firstly, the British child care teachers are much satisfied with their job and have the low level of job stress. Secondly, their job satisfaction depends on who runs the child care facilities, what position they have in the centers, how long they work for child care, what qualifications they have. The levels of their job stress depend significantly on their present position in the centers. Thirdly, the job satisfaction of British child care teachers is explained about 27%, is related to their performing of daily routine, their age, the management of child care centers and qualifications of the teachers.

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Job Satisfaction and Performance for the Employees in National University Hospitals (병원직원들의 직무만족도 요인 및 결과 - 7개 국립대학교 병원 직원을 중심으로 -)

  • Cho, Kyung-Sook;Lee, Hae-Jong;Chung, Seoul-Hee
    • Korea Journal of Hospital Management
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    • v.4 no.1
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    • pp.190-207
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    • 1999
  • The objectives of this research are to examine the factors influencing the employees' satisfaction and to investigate that the employees' satisfaction effects the organizational commitment on seven National University's hospitals. The data for this analysis were collected by questionnaire survey. 657 usable questionnaires were returned, a 78.2%, response rate. The major statistical methods used for the analysis are factor analysis, t-test and hierarchical multiple regression. The findings suggest that four components of job satisfaction are selected: these are "task", "organizational operation system", "opportunity of development", "interpersonnel". Highly satisfied employees turn to organizational commitment such as responsibility of organization and retention. Futhermore the findings suggest that responsibility is affected by work period, task satisfaction, opportunity of development. And retention is affected by work period, role as teaching hospital, and task satisfation. This study concludes with a discussion of the managerial relevance of the findings and future research directions.

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Exploring Relationships between Life Satisfaction and Patterns of Support Exchange of the Elderly Living Alone and Their Children in Metropolitan City in Japan (일본 대도시 독거노인의 자녀와의 지원교환형태에 따른 생활만족도)

  • Lim, Hyo-Yeon
    • Journal of the Korean Home Economics Association
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    • v.47 no.5
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    • pp.59-66
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    • 2009
  • The present study identified the patterns of support exchange between the elderly living alone and their children in a metropolitan city in Japan and examined the relationships between the patterns of support exchange and their life satisfaction. The sample was collected from 1,020 the elderly living alone in Osaka city selected with random sampling method. The questionnaires were mailed to the respondents, who were asked to send them back. The response rate was 51.7%(n = 526). We used 371 sample of respondents who have children. The results indicated that:(1)the patterns of support exchange were different by the types of social support, (2)the life satisfaction of the elderly who had an appropriate balance of a support exchange pattern was significantly higher than the life satisfaction of those who had low support exchange or only provided supports to their children. The findings imply that an appropriate balance of support exchange between the elderly living alone and their children was crucial in improving life satisfaction of the elderly living alone.