• Title/Summary/Keyword: satisfaction-rate

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A Study on the Performance of Prefetching Web Cache Proxy (Prefetch하는 웹 캐쉬 프록시의 성능에 대한 연구)

  • 백윤철
    • Journal of the Korea Computer Industry Society
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    • v.2 no.11
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    • pp.1453-1464
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    • 2001
  • Explosive growth of Internet populations results performance degradations of web service. Popular web sites cannot provide proper level of services to many requests, and such poor services cannot give user a satisfaction. Web caching, the remedy of this problem, reduces the amount of network traffic and gives fast response to user. In this paper, we analyze the characteristics of web cache traffics using traces of NLANR(National Laboratory for Applied Network Research) root caches and Education network cache in Seoul National University. Based on this analysis, we suggest a method of prefetching and we discuss the gains of our prefetching. As a result, we find proposed prefetching enhances hit rate up to 3%, response time up to 5%.

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Development of a telemarketer education program in call centers for enhancing service quality (서비스 질 향상을 위한 콜센터의 텔레마케터 교육 프로그램의 개발)

  • Hwang, Eui-Chul
    • Proceedings of the Korea Contents Association Conference
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    • 2006.05a
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    • pp.99-102
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    • 2006
  • We recognize call centers as a interface frequently interacting with clients, and as the first portal of enterprises promoting customer satisfaction and increasing the rate of customer maintenance. The importance of service quality in call centers is gradually enlarged, as criteria for competitive power of enterprises, and the first-line interface of communications with customers in operating method and business management. Also, Enhancing service quality is the first task of both the management and telemarketers in order to adapt to the customer's requirement level. The curriculum for telemarketer education is not established or standardized within the country yet. We must therefore study on it as soon as possible, though it has a short history and insufficient theoretics. In this paper, we descirbe the development of a formal telemarketer education program in call centers included the result that analyze existing educational programs, and the opinion of call centers.

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Investigating the Determinants of Public Servant Income Management

  • Zin, Md Lazim Mohd;Ibrahim, Hadziroh;Sulaiman, Ahmad Zafwan
    • Asian Journal of Business Environment
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    • v.8 no.2
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    • pp.33-41
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    • 2018
  • Purpose - This study aims to examine the determinants of income management of the public servant. Three independent variables are examined such as attitude towards money, financial capability and debt management while the dependent variable is financial wellbeing of public servants. Research design, data, and methodology - Quantitative research is applied in this study, and data are collected by using cross sectional approach. Survey questionnaires are obtained from 270 respondents, which represents 79% response rate. The multiple regressions are used to examine the influence of attitude towards money, financial capability and debt management towards financial wellbeing. Results - The result of the multiple regression indicated positive influences of attitude towards money and financial capability on financial wellbeing. However, debt management found no significant influence on financial wellbeing. Conclusions - Research findings show that people have different attitudes towards money and different trends of expenditure. It is also crucial to be highlighted that employees' attitude and financial capability have a greater influence on overall satisfaction with employees' financial wellbeing. Some would want to show off their luxury items they bought to close friends or relatives and some are very prudent in making expenditures even for necessity items.

A case report of Cervical incompetence (자궁경부무력증(子宮頸部無力症) 환자(患者) 1례에 대한 임상보고)

  • Shin, Sun-Mi;Lim, Hyun-Jung;Kim, Soo-Min;Lee, Jung-Eun;Yoo, Dong-Youl
    • The Journal of Korean Obstetrics and Gynecology
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    • v.20 no.2
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    • pp.196-204
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    • 2007
  • Purpose: The purpose of this study is to report the effect of oriental treatments on the cervical incompetence. Methods: Treatment of incompetent cervix has traditionally been surgical correction of presumed physical deficit in tissue strength with an encircling or cerclage suture, placed electively between 12 and 15 weeks. Despite the prolonged controversy about the role of cerclage, a randomized trial of cerclage versus bed rest or no therapy in women with atypical history of incompetent cervix has not been concluded. We treated a 32-year-old female who had been suffering from cervical incompetence with Herbal medicine(Gamidangkwisan). Results: After oriental medical treatment, the clinical symptom of Cervical incompetence was improved and she was delivered in 42 weeks. Conclusion: This case study shows that the oriental medical therapy is effective in treating cervical incompetence. If we make more studies about this disease, it will bring the high satisfaction of patient and the improvement of treatment rate.

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Quality Characteristics of Livestock Feces Composts Commercially Produced in Gyeonggi Province in 2008

  • Kang, Chang-Sung;Roh, An-Sung
    • Korean Journal of Soil Science and Fertilizer
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    • v.44 no.2
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    • pp.293-296
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    • 2011
  • This survey was conducted to promote the environment-friendly use and recycling of livestock feces by obtaining information about the current state of livestock feces composts manufactured in Gyeonggi Province. Therefore, some aspects of quality and manufacturing techniques of livestock feces composts (LFCs) were examined especially in relation to the LFCs quality standard (LQS). By surveying the 70 composting plants in Gyeonggi Province, the total commercial production of LFCs in 2008 was estimated to be about $480,000Mg\;year^{-1}$ and they were manufactured mainly by using both mechanical mixer and bottom air blower. LFCs were composed mainly of chicken feces 29.2%, pig+chicken feces 23.1%, pig feces 20.0%, livestock feces+oil cake 12.3%, pig+chicken+cattle feces 10.8% and pig+cattle feces 4.6%. On the basis of the current official standard which was revised on March 2010, 11 composts out of surveyed 76 ones did not meet the LQS due to inadequate content of water (5), OM/N (1), NaCl (2) and Zn (3). The satisfaction rate to LQS by manufacturers was 100% in the composts produced by farmer's cooperative societies, 80.7% by civil factories, and 44.4% by farming guilds, respectively. The OM/N declined by adding chicken feces and oil cake, while Ca content was increased by the addition of chicken feces and NaCl was increased by adding cattle feces.

A Study on the Effect of Performance and Business Management According to ERP Investment (경영정보시스템 도입비용에 따른 활용 및 경영기여에 미치는 영향에 관한 연구 - 전자부품 제조업에서의 ERP도입 활용과 경영기여도를 중심으로 -)

  • Cho, Nae-Eul
    • The Journal of Information Systems
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    • v.22 no.4
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    • pp.71-84
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    • 2013
  • The main purpose of this study is to identify the factors influencing the implementation performance of ERP system from the investment such as hardware, software and consulting fee. The main goal of this study to analyze of ERP system implementation in various sections depending on the amount of investment and research about the contribution of ERP utilization on overall PCB business activities. Survey questionnaires were distributed via post and fax to PCB (Printed Circuit Board)Company in Korea. The results of this study can be summarized as follow. First, only 43.1% of respondents implemented ERP system at the enterprise level, which shows that ERP system does not completely play its role as a truly integrated system. Second, companies shows higher satisfaction rate with selectively invested on particular sub-modules. Third, the efficiency of ERP system can be maximized by improving efficiency on core areas through selective investments. Also, this can be maximized by performing overall investments on the general environment in addition to the direct investment on ERP. Lastly, 59.26% of respondents reported that the utilization of ERP has highly significant effects on the contribution of business whereas 29.63% respondents reported as significant effects on the business. These shows positive effects of ERP on the contribution of business.

Developing a Computerized Reminder System and Evaluating the Effects on the Improvemtent of Cancer Screening (지역사회 주민의 정기적 암검진 수검율 향상을 위한 정보시스템 구축 및 효과평가)

  • 정인숙;천동환;김일;배은숙;최은옥
    • Journal of Korean Academy of Nursing
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    • v.34 no.3
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    • pp.400-411
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    • 2004
  • Purpose: This study was aimed to develop a computerized reminder system and evaluate it's effect in terms of percent age change of screening, and satisfaction. Method: It was conducted through 6 phases: Analyzing the job and defining the basic input data, developing the information system, collecting and inputting data, testing the system, working with the system, and evaluating it's effect. Participants were 787 people (female 30-69 years, and males 40-49 years) in 2 dong of Suyoung gu, Busan, who haven't had cancer screening for the stomach, breast, or cervix since Dec. 2000. There were three experimental groups: a letter; calling and calling after the letter reminder, and a non-equivalent control group. To determine whether services were obtained, a telephone survey was done after two months of follow-up. Result: A cancer screening information system with five DB modules was developed. Overall compliance with screening was not statistically significantly changedbefore and after applying computerized reminders for all three screening sites. Only 16% were satisfied with the reminder. Conclusion: This data didn't show that a reminder effort was effective of screening. However, because the evaluation interval was too short to find a difference in screening rate, we recommend additional longer prospective follow up studies.

Performance Evaluation of Nurses in a General Ward Using Data Envelopment Analysis (DEA) (자료포락분석을 활용한 일 병동 간호사의 성과평가 방안)

  • Park, Yeon Hong;Lim, Ji Young
    • Journal of Home Health Care Nursing
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    • v.25 no.1
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    • pp.67-77
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    • 2018
  • Purpose: The purpose of this study was to compare the efficiency of general ward nurses in hospitals using Data Envelopment Analysis (DEA). Methods: Participants were 30 nurses working at a general ward. Input variables were labor cost and time of direct nursing. Output variables were prevention rate of medication error and bedsores, and patient satisfaction. These variables were extracted using literature review and CVI of an expert group. Data were collected from September 18 to October 7, 2017. Data were analyzed using EMS 3.1 program for DEA and descriptive statistics. Results: The average efficiency score of 30 nurses was 0.986, which was very high over all. In the super-efficiency analysis of 11 nurses, their efficiency ranged from 1.0 to 1.047. In addition, when the current output was fixed, the labor cost of nurses did not affect efficiency. Conclusion: This study attempted a new approach concerning performance evaluation of nurses using DEA. This method was useful during appraisal of nurses. We suggest that various input and output variables that were not considered in this study should be added to develop a integrative performance analysis model for nurses.

Focused on Diabetes Education Practice of Community Health Centers in Korea (당뇨병 적정관리를 위한 교육 실태 분석: 우리나라 보건소를 중심으로)

  • Choi, Eun Jin
    • Korean Journal of Health Education and Promotion
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    • v.31 no.4
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    • pp.11-24
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    • 2014
  • Objectives: The purpose of this article was to investigate the current practice of diabetes education along with the specific interventions, process, and outcomes in community health centers in Korea. Methods: Data were collected by a mail questionnaire from September 20, 2012 to December 20, 2012. Among 253, a total of 161 responded, constituting a 63.3% return rate. Results: Primary staff of diabetes education was the nurse and respondents recognized their role largely as a director. More than half of respondents provided education to people with type 2 diabetes by group. Most common service offered was nutrition therapy and the majority of respondents used printed materials. Among 4 criteria of outcomes, eating (nutrition), knowledge scores, blood pressure, and patients' survey on satisfaction were collected most frequently. Nearly three quarters of respondents were not participated in activities for quality improvement and outcomes were not reported properly. Conclusions: The results are able to draw ideas for organizing diabetes education programs and evaluating outcomes in community heath centers. This article has significance that it is the first comprehensive survey of diabetes education practice in community health centers and provides a baseline for establishing national standards of diabetes self-management education.

A Study on Evaluation of District Visiting Nursing Services of Urban Health Center (일 보건소 동단위 지역담당 방문간호서비스 성과)

  • Ryu, Ho-Shin;Hwang, Rah-Il;Chin, Dal-Lae;Suk, Min-Hyun
    • Research in Community and Public Health Nursing
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    • v.16 no.2
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    • pp.127-136
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    • 2005
  • Purpose: The purpose of this study was to present the outcomes of the district visiting nursing services. Method: We analyzed nursing records and inspected public health center data for evaluating nursing tasks. and conducted a telephone survey of 651 district inhabitants. Results: According to the result, the coverage of the district population, the rate of new registration and overall program activities increased. Meanwhile, accessibility of visiting health care, the level of health problem management, personal cognition and satisfaction concerning visiting nursing care increased, but there was little change in personal perception of health improvement. Furthermore, the status of client management was improved. In the analysis of participation in national cancer screening program, we found that there was twice higher participation in the district than others. Conclusion: We suggest that this district visiting nursing system takes responsibility for district inhabitant health management. Based on the study, we also suggest that the government and local autonomous entities should increase administrative and financial supports to execute the district-based visiting nursing system in wider areas.

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