• 유통과학연구
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• 제18권10호
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• pp.77-87
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• 2020

Purpose: This study was done to analyze the effect of supervisor-focused impression management behavior of the airline cabin crew on perceived customer empathy. It focused on verifying dual meanings of the crew's emotional expression divided into surface acting and deep acting. Research design, data and methodology: The survey was conducted on cabin crews of two major Korean airlines. The reliability and validity of each variable used in the questionnaire were verified. Then, each hypothesis was analyzed through multiple regression analysis. Results: Firstly, the crew's supervisor-focused impression management behavior had a significant effect only on surface acting of the crew's emotional labor behavior. Among the crew's supervisor-focused IM behaviors, verbal IM behavior had a greater influence on surface acting than non-verbal IM behavior. Secondly, there was no relationship between the crew's supervisor-focused IM behavior and the crew's deep acting. Thirdly, the crew's emotional labor behavior (surface acting & deep acting) had a significant effect on perceived customer empathy. Fourth, the crew's deep acting had a greater influence on perceived customer empathy than surface acting. Conclusions: Cabin crews receive double evaluation from their immediate supervisors and customers. As a result, it was confirmed that the crew's supervisor-focused IM behavior, the crew's emotional labor behavior, and perceived customer empathy were connected process.

• 한국항해항만학회지
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• 제42권4호
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• pp.299-310
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• 2018

이 연구는 선원의 개인적 특성(연령, 결혼여부, 국적)과 승선 경력(총승선기간, 현회사 승선기간, 선내 근무부서와 직급), 승선근무 보상(선원 복지후생만족도), 승선근무 내성(이가정성 및 이사회성) 그리고 외국인 선원과의 혼승 문제(이문화 수용 및 적응) 등의 승선근무 특성들에 따라 선원직업의식 수준에 어떠한 차이가 있는지를 분석하였다. 분석결과, 선원의 연령이 높을수록, 기혼집단보다 미혼집단에서, 국적은 필리핀, 인도네시아, 미얀마, 중국, 한국 순으로 직업의식 수준이 낮아지는 것으로 나타났다. 선내 직급에서는 외국인 선원의 직장급 부원의 직업의식이 원직급 부원과 수직급 부원 그리고 3항 기사 직급보다 높게 나타났다. 승선근무 특성에서는 복지후생만족도가 높아지면 선원직업의식이 높아지며, 이가정성과 이사회성은 선원직업의식에 부(-)의 영향을 미치는 것으로 나타났다. 외국인 선원과의 혼승에 따른 이문화 수용성은 선원직업의식에 통계적으로 유의한 영향을 미치지 않지만, 이문화 적응성은 통계적으로 유의한 영향을 미치는 것으로 나타났다. 이 연구는 선원들이 자신의 직업에 대한 매력과 자부심 및 긍지를 가지고 승선근무를 지속할 수 있도록 하는 선원직업의식의 중요성을 강조하고, 선원직업의식의 제고방안을 제시하는 데에 기여할 수 있을 것이다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2000년도 추계학술대회 논문집
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• pp.86-92
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• 2000

The crew operation scheduling problem is divided into duty generation and duty allocation. The railway crew roster scheduling(duty allocation) is developed monthly for each crew's office, considering the car types and crew's driving ability. However, it is very difficult to make schedules which assign monthly working hours to each crew evenly. The purpose of this thesis is to minimize the differences between each crew's total duty times and make a rostering table. To minimize the differences among monthly working hours of each crews are grouped according to car type and crew's driving ability and a rostering table which could be shared by the group members is developed. Our approach is to apply the techniques of Constraint Programming in order to solve such problems efficiently. This algorithm is suitable to solve optimization problems which involve many complicated constraints. And including the concept of cost, we suggested the model which enable to make the rostering table with a minimum personnel.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2002년도 춘계학술대회논문집
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• pp.121-130
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• 2002

Though, the disasters of shipboard crew have many types and aspects, most of them are caused by human elements, and the management and the regulations for the crew safety are other elements for the crew disaster. Accordingly, the analysis of the consciousness and understandings on crew's safety management system is one of the important parts to reduce the accident. Therefore, this study made up the questionnaire and assorted the respond of shipping companies, ship's officers and engineers including captains to our questionaries, and analyzed the results to pick out and find their consciousness on the crew disaster. And also, this study is to make proposals to prevent and reduce the accident.

• 시스템엔지니어링학술지
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• 제18권2호
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• pp.117-125
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• 2022

In the early 2000s, the rapid decline in the fertility rate resulted in a decrease in military resources to maintain the conscription system. In addition, there has been a further decline in the fertility rate in recent years. So, it is necessary to efficiently utilize military resources to prepare for future problems. The Republic of Korea Navy is planning to reduce the number of crew to operate the newly built warships to prepare for this trend of decreasing in troop resources. However, if the number of crew is reduced without reviewing the appropriate number of crew for the operation of the warship, a bigger problem may be encountered in the future. In order to solve this problem, research is being conducted to examine whether the number of crew aboard a warship is appropriate using simulation. However, it is difficult to create a crew simulation model due to the lack of detailed data related to crew operation. In this study, to solve this problem, a method of generating quantitative data using qualitative survey results was suggested, and the process of creating a crew simulation model was performed using this.

• 항공우주정책ㆍ법학회지
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• 제33권2호
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• pp.199-224
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• 2018

Aviation's safety record continues to improve yearly, especially with respect to passenger and crew injuries and deaths. However, although the number of accidents has decreased over the decades, there are still many events, such as landings short of the runway and runway excursions, both of which pose threats to passenger and crew safety. Surviving any kind of aviation accident depends on the physiological threat and stress of the impact(s), the extent to which the physical structure surrounding the passengers and crew remains intact, and the ability of the passengers and crew to be able to escape the wreckage. The one action that both passengers and crew can carry out to help decrease the likelihood of crash-related injury or death is to assume an emergency brace position. Doing so has been demonstrated over several decades to improve survivability. While cabin crew are taught (and then might have to teach passengers in an emergency about the emergency brace position), passengers in many parts of the world never learn about the brace position unless they are involved in an emergency in which there is time to prepare for the landing. This lack of provision of information is related to the fact that most airlines do not provide information in the preflight safety briefing and some do not even provide the information in the passenger safety cards. Many countries do not require their airlines to do so, a fact, which in turn, is related to the lack of mention of the brace position in ICAO's Annex 6. Until standards and recommended practices are changed at the highest world level, passengers will continue to be deprived of this vital, life-saving information that they can use, potentially to help save their own lives.

• 한국항공운항학회지
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• 제27권3호
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• pp.54-69
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• 2019

Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2002년도 춘계학술대회논문집
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• pp.131-140
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• 2002

Recently, in the whole fields of industry including shipping business, the conception and importance of Human Factor is very highly and frequently emphasized. But the domestic crew disaster including injury and illness in our shipping business shows higher accident rate than other shipping countries. Therefore the developing of measurec to prevent/reduce the accident is highly required as the marine accident including crew disaster cause enormous loss of property and human life in size and scale. But, because the domestic data regarding the crew accident are relatively insufficient and rare, the developing of these measures has many difficulties. Therefore, this study is to make the concerning data for the useful reference by showing the trend and current situation of crew accidents, assorted by the crew's rank, type of the accident, injured part of the body, cause of the accident, type of ships and type of the works when the accident occurred, by using the each ocean-going shipping company's recent 5 years('95∼'99) data in korea.

• 한국항공운항학회지
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• 제28권1호
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• pp.1-6
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• 2020

The purpose of this study is to analyze the radiation dose data of the space crew of the flight crew and to present a plan for the health management of the flight crew on the basis of the analysis. The analysis show that the average exposure dose of the flight attendants continued to rise, and the exposure dose of the flight attendants was five(5) times higher than that of the radiation workers. As a way to reduce the effects of cosmic radiation, this paper suggests appropriate personnel allocation by model, balanced allocation of high and low latitude routes by crew according to the aircraft type, and a low altitude flight plan for high latitude flight. This study will help aviation crew members understand cosmic radiation and trust in the company's policies. In the future, it will be necessary to enhance the flight safety of the crew by deriving meaningful results by analyzing data related to cosmic radiation of various routes.

• 한국항해항만학회지
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• 제30권5호
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• pp.421-426
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• 2006

최근에 경제 발전과 인식의 변화에 따라 국내외적으로 직업병에 관련된 많은 연구가 진행되고 있으며, 그에 따라 상당한 성과도 발생되고 있다. 하지만, 선원들의 열악한 근무환경에 비해 승선근무에 따라 발생하는 직업 관련성 상병에 대해서는 체계적인 연구가 이루어지지 못하고 있으며, 사후(事後) 처리적인 보상에 관련된 연구들만 이루어지고 있는 것이 현실이다. 그래서 이 연구에서는 선원의 직업성 관련 상병에 대한 기초 조사를 근거로 하여 그에 대한 관련 법령 및 제도를 검토하였다. 그리고 선원의 상병 예방과 발병 후 신속하고 적절한 지원을 하기 위한 법적 개선점을 제안하고자 한다.