Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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Effects of Transformational and Authentic Leadership on Crew Member's Job Satisfaction and Organizational Commitment: Mediating Effects of Crew Member's Self-efficacy and LMX

항공사 객실팀장의 변혁적 리더십과 진성 리더십이 직무만족 및 조직몰입에 미치는 영향: 자기 효능감과 LMX의 매개효과

  • 강세현 (한국항공대학교 경영학과) ;
  • 이윤철 (한국항공대학교 경영학과)
  • Received : 2019.08.12
  • Accepted : 2019.09.23
  • Published : 2019.09.30
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Abstract

Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.

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