• Title/Summary/Keyword: restaurant-visitor' expectations

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A Study on Visitor’s Expectations, Perception and Satisfaction When Dining in a Farm Styled Restaurant (농가맛집 운영유형별 방문객의 기대 및 인식, 만족도 조사)

  • Lee, Jin-Young;Choe, Jeong-Sook;Park, Young-Hee;Kim, Eun-Mi
    • The Korean Journal of Community Living Science
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    • v.22 no.4
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    • pp.689-704
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    • 2011
  • Farm themed restaurants is an initiation by the Rural Development Administration (RDA) in order to perpetuate and develop Korean traditional food-culture. This food business model contributes to the increase of local food consumption and non-farm income for rural communities. Thus, the purpose of this study was to investigate the visitor's expectations, perception and satisfaction on the farm restaurant management type in order to assist activation of farm restaurants. Farm restaurants were categorized into two types; restaurant style and experience style. The majority of subjects(67.9%) were experiencing their first time to dine at farm restaurants. Regardless of farm restaurant style, the subjects perceived that farm restaurants use high quality food ingredients. The degree of subjects expectations prior to visiting a farm restaurant was estimated by 7 Likert scales. The results show that most subjects had high expectations for using good-quality food ingredients such as ‘fresh food (restaurant style 6.25, dietary education style 6.02)’ and ‘environment-friendly food (restaurant style 6.07, dietary education style 5.91)’. Overall satisfaction of the farm restaurants was also high. The satisfaction of food scored 4.1 and the satisfaction of experience program scored 3.8.

A Study on Expectation Factor and Level About Food Coordination in Restaurant - For Twenties to Thirties Customers (레스토랑에서의 푸드 코디네이션에 대한 기대요인과 수준에 관한 연구 -$20{\sim}30$대 이용고객을 대상으로-)

  • Ahn, Ji-Won;Kim, Heh-Young;Ko, Sung-Hee
    • Korean journal of food and cookery science
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    • v.23 no.6
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    • pp.930-939
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    • 2007
  • The purpose of this study was to suggest ways for practical food coordination, by examining restaurant-visitor' expectation factors for food coordination in restaurants. Statistical analyses were carried out based on the statistical data collected via survey from the restaurant. visitors. For the data analysis, factor analysis, reliability analysis, frequency analysis, t-test, and ANOVA were applied, using the SAS 9.1(ver.) program. In the results for the general perception of food coordination, the degree of recognition by restaurant visitors for food coordination is not high. However, necessity for food coordination is highly recognized and a 70% of the respondents were positive in their response about an expropriation price. Fitty percent of the respondents indicated a positive response regarding the relationship between the visual effect of the food and a re-visit to the restaurant. Therefore, most restaurant visitors believe food coordination is necessary in restaurants, and expect to pay for it in price.