• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.12
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• pp.772-779
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• 2019

This study identified the relationship between leisure attitudes, leisure promotion, leisure drugs, leisure satisfaction, and the intention to rejoin maritime sports by the participants of this study. The researchers selected 542 adult men and women who live in Seoul and the Incheon, Gyeonggi and Chungcheong provinces, and who were currently engaged in marine sports activities. Data processing was performed using SPSS 21.0 and AMOS 18.0 for the frequency analysis, reliability analysis, confirmatory factor analysis, correlation analysis and structural equation model analysis. The results of this study were as follows. First, the leisure attitudes of marine sports participants did not affect the promotion of leisure (p>.05). Second, the attitude towards leisure of the marine sports participants had a negative effect on using leisure pharmaceuticals (p<.05). Third, the leisure attitudes of marine sports participants affected their leisure satisfaction (p<.05). Fourth, the promotion of leisure activities of the marine sports participants did not affect their leisure satisfaction (p>.05). Fifth, the leisure restrictions of marine sports participants did not affect their leisure satisfaction (p>.05). Sixth, the leisure activities of marine sports participants affected the intention of rejoining (p<.05).

• Journal of Fisheries and Marine Sciences Education
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• v.28 no.5
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• pp.1492-1507
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• 2016

The purpose of this study was to analyze elementary students' perception on science classes using abductive strategies. The participants were composed of 21 students(10 boys, 11 girls) from K Elementary School in Busan Metropolitan City. They were asked for questionnaires developed by researchers after 20 times of reframed science lessons using abductive strategies. The results were as follows. First, the science classes using abductive strategies were effective to improve students' interest(ave.=4.19) on science. Second, the analysis results on questionnaires asking utility of the classes showed the students' positive reactions to science lessons using abductive strategies. It was thought that the classes had a positive effect on all components of utility, i.e., overall science(4.48), generating hypothesis(4.19), conceptual understanding(4.19), and meta-cognition(3.76). Third, students perceived positively improvement on the science classes. The components of improvement, i.e., creativity(4.19), concentration(4.29), transfer(3.76), comprehension(4.29) were perceived positively by students. Fourth, students' satisfaction on the sciences classes showed ave.=3.71. Last, students expressed satisfaction on the science classes using abductive strategies and experienced a change of thinking about attitude toward science.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.4
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• pp.163-172
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• 2022

The purpose of the study is to determine the impact of several factors on employees' job commitment in ten FDI manufacturing businesses in Vietnam's Nghi Son Economic Zone during the COVID-19 Pandemic. The researchers used reliability tests, exploratory factor analysis, confirmatory factor analysis, and structural equation modeling to confirm the relationships between factors when analyzing the effect of variables on job commitment in FDI enterprises. Based on a poll of 481 respondents, the test findings showed that 07 parameters have positive effects on job satisfaction. Professional assurance, compensation, fringe benefits, supervisor, promotion, coworkers, and working conditions all have varying levels of impact. Job satisfaction, in particular, has a significant and positive impact on employees' commitment to their jobs. According to research findings, the COVID-19 pandemic has been and continues to be a unique burden for Vietnamese firms in general and FDI manufacturing enterprises in Nghi Son EZ in particular. As a result, businesses must have appropriate HRM strategies to incentivize employees to recover, stabilize, and develop in the new normal, ensuring employee loyalty to the company.

• Journal of the Korean Society for information Management
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• v.31 no.1
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• pp.163-187
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• 2014

The purpose of this study is to explain information usage behavior of researchers in the field of ocean science and technology. The study mainly collected primary data for advancement of special library services as well as establishment of personalized information services based on personal characteristics such as age, education level, and area of research. The data collection was conducted for two weeks during January 2014, through a web survey to 348 researchers in national ocean research institutions in South Korea. Total of 115 researchers replied. The analysis showed that the most preferred type of information medium was a scholarly journal. Researchers used more foreign published journals compared to Korean ones, while favoring digital formats rather than printed ones. The top channels for information collection were 'web search' and 'affiliated libraries.' Most pointed out difficulties of data collection were 'lack of variety of digital resources in affiliated libraries' and 'reluctance to use charged information.' Key elements for satisfactory user experience were ranked in the order of 'digital library system,' 'library staff,' and 'library collection' and so on;which proves the close relationship between library service and information usage service satisfaction. The result of an assessment for demands in special libraries showed that 'personalized information search service,' 'project support service,' and 'research direction analysis service' should be implemented in the future.

• Journal of Information Technology Applications and Management
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• v.30 no.2
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• pp.19-30
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• 2023

This study aims to analyze service improvement and success factors of electric scooter sharing service companies by using text mining after collecting reviews of shared electric scooter service applications among various models of sharing economy. In this study, the factors of satisfaction and dissatisfaction of service users were identified using the term frequency inverse document frequency (TF-IDF) technique, and topics for each keyword were extracted using the Latent Dirichlet Allocation (LDA) Topic Modeling technique. According to the analysis results, the main topics were entertainment, safety, service area, application complaints, use complaints, convenience, and mobility. Using the analysis results of this study, employees and researchers of electric scooter sharing service companies will be able to contribute to the improvement and success of related services.

• Quality Improvement in Health Care
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• v.3 no.1
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• pp.104-124
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• 1996

Background : In these days, the health care organizations have concerned about customer-centered care in order to empower the competitiveness on the health care markets. The departments working for quality management of the hospitals have used health care quality indicators in terms of medical areas as well as service areas of the hospitals. However, there were insufficient efforts to develop the credible measurement to seek the customers' needs, their expectations and their satisfaction levels related to health care services because various kinds of challenges were in the process of scale development to measure customers' satisfaction in health care. The purpose of this study was to develop the satisfaction scale to health care services in a Korea health care organization and to test its tool with validity and reliability. Method : The concept of this tool was acceptability that one of the components of health care quality defined by Donabedian. Acceptability has the five dimensions of concept: Accessibility; Patient-Practitioner Relations; Amenities; Patient Preferences as to the effects of care; and Patient Preferences as to the costs of care. The Satisfaction Tool to Health Care Services was reviewed by expert panel with five researchers, including hospital managers and a professor related to quality management of the hospitals. As a result, the content validity index was .84 in the outpatient satisfaction tool. The inpatient satisfaction tool had .87 of the content validity index. The Satisfaction Tools to Health Care Services finally consisted of 44 items for outpatients/their families and of 60 items for inpatients/their families. Study subjects of the construct validity test were 479 outpatients/their families and 561 inpatients/their families who visited or admitted at a University hospital from July 1, 1996 through August 10, 1996. The data were examined by Factor Analysis with SPSS. Result : The items of Satisfaction tools for outpatients/their families were categorized by eleven factors with eigenvalue greater than 1.0 accounting for 64.2 percent of the variation in item scores. Also, the items of inpatient tool had eleven factors with eigenvalue greater than 1.0 accounting for 60.3 percent of the variation in item scores. The reliability of overall scale were .95 and .96 for the outpatients/their families satisfaction scores and inpatient/their families satisfaction scores. The internal consistency reliability with eleven factors was ranged from .30 to .94 for inpatients/their families. The Satisfaction Tool with eleven factors for inpatients/their families had internal consistency reliability ranged from .53 to .89. Conclusion : The Satisfaction Tools to Health Care Services focused on outpatients/their families and inpatients/their families developed in this study had a high reliability and the strong evidence of content validity and construct validity based on quality concept. Therefore, this tool would be utilized as a credible quality indicator of health care services to assess the quality problems and to monitor the quality improvement activities in Korean Health Care Organizations.

• Journal of the Korean Society of Clothing and Textiles
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• v.31 no.5 s.164
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• pp.765-776
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• 2007

Customer expectations and requirements for products play an important role in product planning for companies and decision making process for the consumer. These expectations are expressed by product qualities that consumers consider important when they purchase. Therefore, to identify quality elements that reflect consumer requirements would be a useful guide for companies. The purposes of this study are to find out quality factors of apparel product, to identify apparel product quality elements using Kano's theory, to find attributes of product which improvement are required. Women over 20 years-old from metropolitan areas in South Korea participated in the study and a quota sampling method was used. A questionnaire was arranged with four separate subject sections, importance of quality, Kano's questionnaires, and demographics. Data from 525 questionnaires were used for the statistical analysis. The results were as follows: Six dimensions of product quality(i.e., usefulness, performance, aesthetic, symbol, individuality and appearance) were identified. According to Kano's quality elements, performance was categorized into must-be quality which could lead to product dissatisfaction. Usefulness and appearance were categorized into one-dimensional quality which lead to both satisfaction and dissatisfaction. Aesthetic, symbol, and individuality was categorized into attractive quality which could lead to satisfaction. Findings of this study provide both industry and academic researchers with a guide to increase customer satisfaction in the product development process.

• Journal of the Korea Society of Computer and Information
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• v.13 no.6
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• pp.301-314
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• 2008

The purpose of this study is to examine the effect of information service quality on user satisfaction and individual performance in Outbound Callcenter. A survey was conducted and data were collected from 330 respondents of 1 company which adopted CMS. Validity and reliability of the research instrument were tested and research hypotheses were examined using PLS Graph 3.0. As a result of data analysis, 6 out of 8 hypotheses were supported. User satisfaction is significantly influenced by information quality factors such as accuracy, currency, and relevancy. 2) Also, User satisfaction is significantly affected by internal service quality factors such as training support and reward system. 3) Individual performance is significantly influenced by user satisfaction. Implications of these findings are discussed for researchers and practitioners.

• Korean Educational Research Journal
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• v.40 no.3
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• pp.85-108
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• 2019

This study examined the relationship between homeroom teachers' transformational leadership, high school students' satisfaction in school life, and learning motivation. The researchers selected boys and girls' general high school as the target population and gathered survey data. The number of participants was 606; these were students from first and second grades. Questionnaires on teachers' transformational leadership, students' learning motivation, and satisfaction in school life were measured. T-tests showed the following: As a result of the analysis of the difference of transformational leadership, the average of the teachers with careers spanning over 15 years was statistically significantly higher than those whose career spanned over less than 5 years. The group which perceived the transformational leadership of the homeroom teacher as high showed higher motivation scores than the group with lower perception. The means were statistically significant in all the sub-variables. In school - life satisfaction, the average of the former group which perceived the transformative leadership of the homeroom teacher as high was significantly higher than that of the other group.

• Journal of Practical Engineering Education
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• v.12 no.2
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• pp.275-291
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• 2020

This study aims to identify the structural relationship between mastery-approach goal orientation, instructor support, problem solving, collaborative skills, and course satisfaction among students who participated in project-based learning. To achieve the purpose of this research, researchers have conducted surveys between June and December in 2019. A total of 283 cases were selected for analysis. According to the study, mastery-approach goal orientation and instructor support have positive effects on problem solving and course satisfaction. Instructor support has positive effects on collaboration skills, and problem solving has positive effects on collaboration skills and course satisfaction. Also, the mediating effect of problem solving in the relationship among mastery-approach goal orientation, instructor support, collaboration skills, and course satisfaction was found to be statistically significant. However, the path between mastery-approach goal orientation and collaboration skills was not statistically significant. Based on these findings, academic and practical implications were suggested.