• 교육시설 논문지
• /
• 제23권2호
• /
• pp.11-18
• /
• 2016

University dorm basically provides basic housing functions to students, however, it is very important in a sense that it provides students with various functions such as information exchange, cultural experience and learning environments as well. Additionally, continuous effort to improve users' satisfaction and living environments are needed due to the fact that physical environments of dorm facilities have higher impact on students. However, Many students are not satisfied with the physical environment of university dorms and also there is lack of systematic information whereas various functions are required by students. Therefore, the main objective of this research is to suggest the direction of FM services in order for improving students' satisfaction on the university dorm facilities in Korea. Precedent studies regarding the satisfaction or performance evaluation of dorm facilities have been extensively analyzed to extract the dissatisfaction factors that scored below the middle 50%. Secondly, for satisfaction improvement, Korean Standard for Facility Management(KS_FM) have been matched with those extracted dissatisfaction factors to suggest the direction of FM services by rules and regulations review and best practice studies. This research will be useful for university dorm facility managers in planning strategic FM and providing effective FM services to students.

• 한국경영과학회지
• /
• 제24권3호
• /
• pp.13-26
• /
• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• 한국정보통신학회논문지
• /
• 제21권3호
• /
• pp.620-628
• /
• 2017

본 논문에서는 안전항해를 위한 IT서비스 집합인 16가지의 MSP 중 두 번째 항목인 항해 지원 서비스와 관련하여 설문조사 과정 등을 통해 항로 계획 공유 서비스를 도출하였다. 또한, 도출한 서비스의 유용성을 평가하기 위한 시나리오를 개발하였으며, 개발한 시나리오를 기반으로 FMSS를 활용하여 유용성을 평가하기 위한 시뮬레이션을 수행하였다. 이를 통해 근접도 평가, 제어도 평가, 심리적 평가에 대한 시뮬레이션 결과를 분석함으로써 항로 계획 공유 서비스의 유용성을 평가하였다. 만약 새로운 서비스를 평가하기 위한 실험을 실제 선박이나 VTS 센터에서 수행한다면 시간적/경제적 문제를 비롯하여 여러 위험이 뒤따를 수 있다. 따라서 시뮬레이션 기반의 예비 유용성 평가 과정이 요구되며, 서비스의 도입 및 시행에 있어서도 다방면의 검증 과정을 반드시 거쳐야할 것으로 판단된다. 왜냐하면, 유용할 것으로 기대되는 서비스일지라도 실제와 유사한 환경에서 평가를 진행해보면, 그 결과는 기대에 미치지 못할 수 있기 때문이다.

• 한국도서관정보학회지
• /
• 제44권4호
• /
• pp.71-92
• /
• 2013

본 연구는 우리나라 대학도서관에서 장애 학생의 교육복지 향상을 위하여 필요한 핵심적인 서비스 요인이 무엇인지를 규명하고, 장애인 서비스 수준을 측정하기 위한 평가지표를 개발하고자 하였다. 이를 위해 공공도서관의 장애인 서비스 기준과 대학도서관의 직무단위, 그리고 선행 연구문헌을 분석하여 대학도서관에 적합한 장애인 서비스 평가요인과 하위지표를 추출하였다. 추출된 평가요인과 하위지표는 대학도서관 현장에 근무하고 있는 사서를 대상으로 사전조사와 본 조사를 실시하여 평가지표로서의 적합성을 검증하였다. 평가지표 검증 결과, 대학도서관 사서 집단이 인식하는 대학도서관 장애인 서비스 평가요인은 8개 요인 33개 하위지표로 구성되어 있음을 확인하였다.

• 유통과학연구
• /
• 제13권11호
• /
• pp.93-100
• /
• 2015

Purpose - The objective of this research is to investigate whether national culture influences consumers' service evaluations. The services industry is receiving increasing attention from academia and practitioners as its position grows in global markets. Standardization or localization is a traditional managerial decision in global business. As the boundaries of services expand across national borders, firms are required to decide whether to standardize services or adjust to local needs. Though it is imperative to reflect global perspectives in marketing theories, these perspectives are mostly based on Western conceptualization of the world. Through a comparison of consumer groups from two culturally remote countries, service quality evaluation mechanisms are examined based on similar stimuli. The study tries to expand service marketing perspectives across national borders. Research design, data, and methodology - Eastern and Western countries are known to be culturally distinct. One Eastern and one Western country were chosen: an Anglo-Saxon country (the U.S., England, and Australia) and South Korea. In Hofstede's cultural dimensions, the differences between the two are pronounced. The Anglo-Saxon based countries share many similarities. Samples of the same sites are targeted. Questionnaires using a service quality scale (SERVQUAL) and a customer satisfaction scale were distributed. Utilizing Hofstede's typology of culture, the service evaluation mechanisms of the respondents from the two groups are evaluated. Three hypotheses are proposed from the review of the literature. These are service evaluation habits, importance of service quality dimensions for the individualistic/collectivistic countries, and strong/weak uncertainty avoidance cultures. Consumers from the individualistic countries are considered to care about themselves and demand a higher level of responsiveness and assurance. On the other hand, consumers from high uncertainty avoidance cultures are assumed to rely more on tangible questions of service quality, as these are the only predictable service quality indicators. A t-test and regression analysis are applied to validate the constructs. Results - The respondents from the Anglo-Saxon countries are more generous on service evaluations than Koreans. Researchers have indicated that Americans tend to give higher service evolution scores than European, Mexican, and Korean counterparts. The tendency is the same here. The sample from Anglo-Saxon countries demonstrated higher service evaluation scores on every dimension of SERVQUAL. For the second hypothesis, the respondents from the collectivistic culture rely less on core service dimensions (assurance and responsiveness) due to their tendency to place more value on group harmony than individual interest. However, the third hypothesis was not validated. Conclusions - The study attempted to expand the scope of service marketing to reflect cross-national perspectives. Service quality is known to have a strong influence on customer satisfaction and loyalty behavior. However, this research demonstrated that individuals from different cultural territories respond heterogeneously to the same stimuli. Scholars argue that national cultures are main factors in such deviated behavior. Scholars and global managers should be aware of differences in consumer value judgment mechanisms such as satisfaction, expectations, and perceptions.

• 산업경영시스템학회지
• /
• 제33권3호
• /
• pp.137-145
• /
• 2010

The objective of this paper is to evaluate the equilibrium price between PSTN and VoIP telephony services in the case of non-linear utility function. Currently there are two types of wired phone services we are known PSTN (Public Switched Telephone Network) and VoIP (Voice over Internet Protocol). The PSTN telephony which provide high quality service and VoIP which provides relatively low quality service form a vertically differentiated oligopoly. Therefore, the evaluation of the equilibrium price between PSTN and VoIP services is very important to wired phone service providers. The equilibrium price depends on the state of the service cost function has been proved different value. This paper was evaluated each equilibrium price for the state of the linear cost function and non-linear cost function. Subsequently, this paper analyzed the demand of both services and the equilibrium profit which can maximize the profit of both service providers.

• Asian Pacific Journal of Cancer Prevention
• /
• 제17권sup2호
• /
• pp.1-5
• /
• 2016

To reduce tobacco use and related harm in Korea, telephone based cessation services (Quitlines) began full operation to provide regular behavioral counseling for smoking cessation in 2006. After registration in the cessation program, at least 21 calls per year are given to each client to help quit and encourage maintenance. Tailored programs for males, females, and adolescent smokers have been offered taking into account smokers' characteristics and smoking behavior. Mailing self-help quit packs and e-mail and SMS services are allowable as additional services.A total of 23,201 smokers were registered on the Quitline program from 2006 to 2014. In 2014, an average of 13,343 calls per month have been received by 28 coaches, the 1 year abstinence rate of clients is 26%, and clients' satisfaction rate is 81.6%. After introduction of the call system in 2007, client convenience and effective operations have been achieved with high technology support of a computer-based telephone system. Systematic education and evaluation programs for quit coaches have contributed to quality assurance of the services. Currently, research into development of new programs and evaluation of Quitline performance is being undertaken. A Comprehensive Multi-channel Cessation Center (CMCC) has been suggested and is now planned as a next step in the national program for smoking cessation.

• ETRI Journal
• /
• 제26권2호
• /
• pp.71-82
• /
• 2004

We introduce a high-definition three-dimensional television (3DTV) broadcasting system that is fully compatible with the existing transmission system of high-definition television (HDTV). Specifically, we developed high-definition 3DTV broadcasting subsystems including a 3DTV camera, 3DTV video multiplexer and demultiplexer, 3DTV receiver, and 3DTV outdoor broadcast van. To verify the developed subsystems, we performed experimental services of 3DTV broadcasting during the 2002 FIFA World Cup Korea/Japan. According to our subjective evaluation test, 88% of 273 viewers rated the perceived depth of 3DTV as “Good,” and 36% of the viewers preferred 3DTV to other digital broadcasting services.

• ETRI Journal
• /
• 제36권4호
• /
• pp.572-580
• /
• 2014

Mobile operators in saturated markets increasingly favor mobile network sharing (MNS) over facility-based competition. Previous research examining MNS primarily focused on its positive effects, while the negative effects were largely overlooked. This study proposes a decision-making model using an analytic hierarchy process technique to evaluate decision-making criteria among various types of MNS policies. The decision-making model was applied to Wireless Broadband services in Korea to determine the relative importance of both positive and negative evaluation criteria and preference among multiple types of MNS policies. Positive evaluation criteria (that is, efficiency) were far greater in importance than negative evaluation criteria (that is, competition harm). The preference for adopting MNS among five alternative approaches was also revealed. The study findings offer immediate policy insights in Korea and provide a decision-making framework for policy makers in other countries to utilize.

• 보건의료산업학회지
• /
• 제9권4호
• /
• pp.1-12
• /
• 2015

Objectives : The aim of this research was to develop evaluation indicators that ensure safe services and enhance the quality of small-sized dental hospitals within local communities to prepare for the dental hospital accreditation system. Methods : Materials and data from a total of 460 respondents were analyzed after quality improvement indicators were formed by surveying experts and studying documents in Korea and abroad, and by conducting a survey from August 21, 2013 to September 30, 2013 for validation purposes. Results : Based on the results of factor analysis. all measured items appeared to be statistically significant with a factor loading score of at least 0.5, and the correlation between the factors all appeared to be high as well. The goodness-of-fit for the model also appeared to be within the recommended acceptance level. Thus, the proposed evaluation indicators for dental hospital accreditation developed in this study consisted of a total of seven major category factors and a total of 91 detailed items. Conclusions : Furthermore, the results suggest that the evaluation indicators can be used to improve the quality and to ensure the safe services of dental hospitals in local communities.