• The Journal of Information Systems
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• v.28 no.3
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• pp.1-23
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• 2019

Purpose This study examines the role of corporate image and privacy concerns in intention to use of online travel services using data from Vietnam. Design/methodology/approach The data collection was implemented to a student sample at the Foreign Trade University in Hanoi, which has a high concentration of young people who are interested in online travel in Vietnam. The paper based questionnaire was directly delivered to the respondents. After sorting to eliminate unfit samples, the number of responses was 541, which exceeds 500, the minimum number typically required. To test the hypotheses, we applied structural equation modeling (SEM) and Confirmatory Factor Analysis (CFA) was used to evaluate the reliability and validity of constructs in the model. We also used direct, indirect and total effect coefficient to evaluate the total impact of factors on the intention to use online services. Findings This study found that corporate image is positively associated to intention to use online services. It found a link between corporate image and privacy concerns, which suggests another way for firms to address their customers' privacy concerns; corporate image, which has received great attention in traditional offline sales channels, but not in online services, should receive higher attention in IS research. Online travel businesses, besides increasing ease of use, perceived usefulness and trust in their services, should focus on build a reliable corporate image, which can not only promote the service use but also help to eliminate users' the privacy concerns.

• Convergence Security Journal
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• v.18 no.2
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• pp.159-166
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• 2018

The purpose of this study is to investigate the effect of selection motivation on the NCS curriculum and career decision of the students in security related department. The contents of the questionnaire consisted of "First, Motivation to select major, Second, NCS curriculum, Third, Career decision". In this study, Chronbach's Alpha coefficients were presented to analyze the reliability of variables and exploratory factors, and the Berimax method was performed. The AVE and CR values of the items were calculated to be 0.5 and 0.7, respectively. Therefore, it was analyzed that the Intensive feasibility of items were well-focused. As a result of the hypothesis test, the standardized coefficients were calculated as follows: 'Selective motivation ⇨ NCS curriculum' is 0.563, 'NCS curriculum ⇨ career decision' is 1.339. The relationship between the two hypotheses was found to be positive (+). In order to improve the career decision of students in security related departments, it seems necessary to raise the motivation of selection and to improve the satisfaction of NCS curriculum.

• Convergence Security Journal
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• v.17 no.5
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• pp.179-186
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• 2017

The purpose of this study is to analyze the relation of security officers' martial arts training and job performance. To this end, we conducted surveys on security practitioners. The questionnaire consisted of three variables, "necessity of martial arts training, application to practical security work, improvement of job satisfaction". In this study for reliability analysis, Chronbach's Alpha coefficient was calculated. In order to verify the validity of the measured variables, exploratory factors were analyzed using the Berimax method. Both AVE and CR values of the measured variables were above the reference value of 0.5, indicating that the convergence validity was good. As a result of the hypothesis test, the standardization coefficient is 0.636 for "need for training in martial arts training${\Rightarrow}$practical security work", 0.986 for "practical security work${\Rightarrow}$job satisfaction improving", and the relationship between the two hypotheses is positive(+). In order to improve the job satisfaction of security-related practitioners, it seems necessary to raise the need for martial arts training.

• Journal of Science Education
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• v.43 no.2
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• pp.258-269
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• 2019

This study developed an instrument for measuring STEAM education effectiveness focused on key competencies of STEAM. This study performed literature reviews on the prior studies associated with the STEAM education and completed a pilot instrument through reflective reviews by external experts. A pilot study was administered to a total of 408 students and finalized by statistical analyses such as reliability check and exploratory factor analysis. The factors of the final instrument were identified as convergence (seven items), creativity (eleven items), challenge (five items), and care (nine items). The Cronbach' ${\alpha}$ for each construct ranged from .849 to .929 turned out to be reliable. This instrument can be utilized for measuring the effectiveness of the STEAM education on students' key competencies.

• The Journal of the Korea Contents Association
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• v.19 no.5
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• pp.194-204
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• 2019

The mobile payment app market has been expanding recently. However, the usage rate of mobile payment apps is not meeting service providers' expectations due to concerns about security and privacy. This study investigated how personal predisposition and how the security signals of the payment app affect users' perceived privacy and security risks, and how these factors ultimately affect the trust of mobile payment apps. The results showed that privacy concerns increase the risk of perceived personal information leaks and reduce perceived mobile system security, while familiarity, perceived reputation, and assurance seal reduce the risk of perceived personal information leaks and increase perceived mobile system security. Finally, it revealed that the reduced risk of perceived personal information leaks and the increased security of mobile systems had a positive impact on the reliability of mobile payment apps.

• Journal of radiological science and technology
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• v.44 no.4
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• pp.389-397
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• 2021

The purpose of this study was to compare the demographic and job characteristics and job satisfaction of sonographers (SONO) and radiological technologists (RT). The subjects were a total of 148 people (69 SONO, 79 RT), who had been working in clinical and hospitals. The method was conducted using a questionnaire with a total of 54 questions consisting of demographic characteristics, job characteristics, and job satisfaction. Reliability was secured with Cronbach's alpha coefficient of 0.6 or higher for the response of the questionnaire. For statistical analysis, descriptive statistics, cross-analysis, independent sample T-test, and correlation analysis using Pearson's correlation coefficient and Spearman's correlation coefficient were performed for each occupation. As a result, first, the SONO had more female workers than RT. They are more than three times as many in graduate school and above. Second, the SONO had 4.5 times more morning shift than the RT and no form of weekend shift. Third, the average monthly salary of the SONO is higher than that of the RT, but when a certain portion of the salary goes up, the salary no longer goes up. Fourth, satisfaction with expectations, growth desire, positive mentality, growth opportunity, job importance, organizational attachment was higher SONO than the RT, but self-efficacy was higher in RT than SONO. Last, SONO had higher educational background than RT. It is hoped that the results of this study will be able to understand the job characteristics of SONO and RT and identify the factors of job satisfaction and provide them as fundamental materials for job selection.

• Journal of Korea Trade
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• v.25 no.5
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• Journal of Korean Library and Information Science Society
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• v.51 no.4
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• pp.25-57
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• 2020

The purpose of this article is to find out the meanings of library in Korean's daily life, especially considering the ecology of Korean library. To the end this article explores the following three research questions. First, a thorough literature review is conducted to identify the true nature of library recognition in Korean's daily life. The focus is on evaluating the objective reliability of both library statistics and scholarly research on Korean's library recognition. Secondly, evaluated is the level of Korean's library recognition from a relative point of view. A comparative analysis with the library recognition of advanced nations' citizens is carried out to expiscate both special features and limitations in Korean's library recognition. And finally, the indigenous factors influencing Korean's library recognition are investigated, and substantially effective solutions are prescribed to upgrade the level of Korean's library recognition.

• Journal of Convergence for Information Technology
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• v.11 no.1
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• pp.225-235
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• 2021

This study presents how the recognition of nail care shop's SNS information and nail care service's quality affects to customer's satisfaction, with 257 women who is aged between 20 and 50, with survey. The recognition of nail care shop's SNS information is comprised with understanding, utilization, and loyalty. The recognition of nail care service's quality is comprised with external service, internal service, and the service attitude of employee. All the factors are verified with feasibility study and reliability test. The information about nail care service can be found at the internet and SNS most. The recognition of nail care shop's SNS information has positive effect with the satisfaction of SNS, and the recognition of nail care shop's quality has positive relationship with the satisfaction of nail care service. The various utilization of SNS service with systemic service attitude of employee can lead to positive effect of promoting a nail care shop.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.3
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• pp.520-526
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• 2021

The purpose of this study is to grasp the relationships between workplace spirituality, job turnover intentions, and job satisfaction in supporters for the disabled. The study was conducted with 134 OO supporters for the disabled. As an analysis method, SPSS software was used to perform frequency analysis, reliability analysis, correlation analysis, and multiple regression analysis of causal relationships between variables. The results of the study first found that vocational consciousness, a sub-factor of workplace spirituality in supporters for the disabled, had a significant negative (-) effect on turnover intentions. Second, as a result of examining the effects of workplace spirituality on job satisfaction in supporters for the disabled, other sub-factors of workplace spirituality (vocational consciousness and community consciousness) were found to have a positive (+) effect on job satisfaction. This means that a higher vocational consciousness of workplace spirituality perceived by supporters for the disabled lessens turnover intentions. The implications of this study are considered to be basic data for the development of capacity-building programs to prepare measures to reduce the turnover intentions in supporters for the disabled.