• Journal of Information Technology Applications and Management
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• 제16권3호
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• pp.45-58
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• 2009

This paper is an empirical study especially to understand recent Chinese internet banking users' behavior and intentions through the process quality, outcome quality, customer satisfaction, reuse and word of mouth on internet banking service. The results of this study are as follows. First, percieved process quality of internet banking service affects the outcome quality, and both quality have a direct relation to customer satisfaction. It is found that Chinese internet users perceive a difference between process quality and outcome quality of internet banking service. And the reuse of the internet banking is decided by customer satisfaction as well as the word of mouth of the internet banking. For successful internet banking business in China, internet marketers should recognize that the service quality consists of the process quality and the outcome quality, and they should organize a new campaign that takes this information into consideration. And considering the process quality effect, they should pay attention to service process as well as the direct merit of services.. And if an internet banking service properly meets customer demands, internet users would constantly use internet services and would share good experiences with their neighbors. Therefore the result of our study will be of working-level help for financial company in China.

• Asian Journal of Business Environment
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• 제11권3호
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• pp.33-43
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• 2021

Purpose: The purpose of the paper is to assess the greening of investment flows as well as the orientation of financial sources of effective environmental protection. Both India and Vietnam are considered to be two Asian countries that are radically affected by global climate change. Governments of the two countries have implimented numerous measures against environmental pollution through the banking and finance sector. Developing green banking operations in India and Vietnam is a new direction in the socio-economic development strategy coupled with effective environmental protection. Research design, data and methodology: The data was mainly based on Asia Development Bank Institution (ADBI) and Bank of India (BOI) from 2015 - 2018. This paper focused on comparing and evaluating the development of green banks between the two countries. Result: The banks' contribution to green growth and green economy is shown in two basic aspects: (i) the connection between organizations, and individuals, and management process for investment projects, including environmental risks; and (ii) the operation of banks has a direct impact on the environment, through the application of technology to pay documents and apply e-banking. Conclusion: Paper reflects, compares and evaluates green banking operations in India and Vietnam to provide new directions aiming to develop financial and economic system along with effective and efficient step toward climate change control. India's green banking operations, after a specific assessment, will be lessons for the Government of Vietnam during the process of socio-economic development and environmental protection.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.353-361
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• 2021

The aim of this research is to understand and analyze the ways in which the current digital financial technology is impacting on the financial payment system provided by most of the commercial banks in Indonesia. This research analyzes the variables such as perceived ease-of-use, perceived usefulness, and perceived value on customer's intention to use in relation to the variable of trust as the intervening variable. The data collection is done through distribution of questionnaire; the population of this research consisted of the commercial banking customers located in Jakarta, Indonesia. The sample determination is done through Purposive Sampling and the analysis technique is using Partial Least Square (PLS). The results show that perceived ease-of-use, perceived usefulness, and perceived value have positive and significant effect on intention to use the mobile banking system; perceived usefulness of the application has the most significant influence on intention to use compare to the perceived of ease-of-use and perceived value of the mobile banking system. The results also indicate that, even though the mobile banking system has offered several benefits to the customer, yet it was not actively used by the banking customer compared to other commercial bank's mobile banking system in Indonesia.

• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.169-175
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• 2019

Service quality has been a point of discussion from the decades as it is important for customer satisfaction, loyalty and retention. Various models have been proposed to measure the quality in the service sector. Models are modified in accordance with context and geography to assess the quality of service better. This study aims to investigate the impact of the modified e-SERVQUAL model on the customer perception about the existing relation and potential scope of doing business with a bank which in-turn will decide the performance of the bank. Statistical data was analyzed through various tests like reliability analysis, correlation and regression analysis using SPSS 25.0. The primary data of e-SQ and performance was gathered from 721 internet banking users using 32 item questionnaire, representing 72% response rates, of four selected Islamic banks of Malaysia. E-SERQUAL was modified by adding Shariah Compliance information about banks and products for Islamic banking customers. The finding specified that efficient & reliable services, fulfillment, security/trust, and Shariah compliance information have a significant association with the performance of Islamic banks. The research is original and its implications will be helpful for Islamic banks across the world to enhance the online experience of customers, which will help them to retain the customers in the rapid changing virtual environment.

• 한국콘텐츠학회논문지
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• 제19권4호
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• pp.63-78
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• 2019

본 연구에서는 은행 PB 이용고객들을 대상으로 PB 관계마케팅과 관계의 질, 그리고 장기적 거래의도 간의 영향관계를 검증하고, 이 과정에서 관계의 질의 매개효과를 검증하였다. 본 연구의 대상은 서울 소재 은행 PB 이용고객 431명으로서, 설문조사자료를 이용하여 구조방정식모형분석을 통해 가설 검증을 수행하였다. 검증 결과, PB 관계마케팅은 관계의 질에 유의한 정(+)의 영향을 나타내었다. 그리고 관계의 질과 장기적 거래의도 간의 경로계수는 정(+)의 관계를 보였다. 한편, PB 관계마케팅은 장기적 거래의도에 직접적으로 영향을 미치지는 않았으며, 관계의 질을 매개로하여 장기적 거래의도 에 유의한 영향을 미치는 것으로 나타났다. 본 연구의 결과는 은행 PB 성과에 있어서, 은행과 고객 간의 관계의 질을 반영하여, 장기적 거래의도에 미치는 영향을 확인하고, 이 과정에서 관계의 질의 효과를 검증하였다는데 의미가 있다.

• 대한안전경영과학회지
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• 제18권4호
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• pp.139-149
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• 2016

Service industry can be divided largely into commercial industry, banking industry, insurance industry, advertising industry, and tourism industry. Of these, banking industry is playing an essential role as it constitutes the backbone of economy. Banking industry, which belongs to financial industry, is sensitive to external environment. In this kind of industry, internal dynamics of an organization is very important. The purpose of this research is to find out what kind of influence the relation of internal dynamics perceived by members of Nonghyup organization has on customer orientation via quality of internal service. For the purpose, we have reviewed preceding studies on variables that affect customer orientation and developed a measuring tool in a form that fits banking organizations. Internal service quality, job satisfaction, and organizational immersion which play a mediating role in the model of this research not only turned out to have a significant influence on customer orientation, they also turned out to have the strongest influence. This research has academic significance as it carried out a research with an emphasis on variables that affect customer orientation of members of Nonghyup organization. Regarding practical significance, it was intended to present useful data that can be utilized for an analysis of internal service quality management and capability of human resource management.

• The Journal of Asian Finance, Economics and Business
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• 제8권8호
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• pp.325-334
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• 2021

The study investigates the effectiveness of the macroprudential policy on credit growth in Vietnam. The authors use the logic of the transmission mechanism of macroprudential policy on credit growth. Research variables include economic growth, inflation, interest rate, and quarterly bank-level data from 28 commercial banks in Vietnam during 2011-2018. The results reveal that: (i) GDP growth had a positive impact on credit growth of small banks but had no impact on large banks, (ii) Domestic Systemically Important Banks (D-SIBs) and small banks respond differently to macroprudential measures of imposing different credit growth targets for different bank groups, (iii) Restrictions on foreign currency loans are found to be effective in curbing credit growth for the full sample and small banks, (iv) Inflation and economic cycle have significantly impacted credit growth at bank-level in Vietnam and (v) Interestingly, a significant positive relationship between interest rates and credit growth is found for the full sample and D-SIBs in Vietnam. The findings suggest that a stable macroeconomic environment should be good conditions for financial stability, and monetary authority should pay more attention to small banks' behaviors than D-SIBs behavior, toward such "administration" tools since small banks tend to prefer "breaking the rules" to make profits.

• 한국농공학회지
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• 제16권4호
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• pp.3611-3616
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• 1974

Alluvial plain of the coast of Kum river tail were found as being mostly consisted of weak foundation. The settlement of the ground, density and change of moisture content which were formed by the load due the construction of earth works were disclossed by the field investigations and laboratory tests. The results are as follow, 1) Banking materials are SM and soft soil stratum is CL. 2) Field moisture content; Wf=19-1.37c c; percentage of clay (less than 0.005mm) 3) optimum water content and maximum density of banking materials; rt=2.15$\mid$0.0165W(12%24%) 4) Density and moisture coutent of banking materials; rt=2.146-0.0095W (8%50%) 5) Density and moisture content of weak foundation; rt=2.06-0. 007W After construction (20%50%) Befor construction (40%60%) 6) Load and settlement of weak foundation; Everage settlement ratio; 12% of actual load p Maximum settlement ratio; 19% of actual load p Minimum settlement ratio: 5% of actual load p 7) Relation of cohesion and unconfined compression test value; c=1/2qu (qu<0.5kg/$\textrm{cm}^2$) c=1/3qu (qu<0.5kg/$\textrm{cm}^2$)

• 한국농공학회지
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• 제31권1호
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• pp.82-95
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• 1989

This study was carried out for the stability analysis of earth dam by the variation of compaction density. The test samples were taken from five kinds of soil used for banking material and the degree of compaction for this samples were chosen 100, 95, 90, 85, and 80 percent. The stability problems were analysed by the settlement and camber( extra banking) of dam, strength parameter and dam slope, and coefficient of permeability and seapage flow through dam body. The results of the stability analysis of earth dam are as follows. 1. The more the fine particle increases and lower the compaction degree becomes, the lower the preconsolidation load becomes but the compression index becomes higher. 2. Sixty to eighty percent of settlement of dam occurs during the construction period and the settlement ratio after completion of dam is inversly proportional to the degree of compaction. 3. The camber of dam has heigher value in condition that it has more fine particle(N) and heigher dam height(H) with the relation of H= e(aN-bH-e). 4. The cohesion(C) decreases in proportion to compaction degree(D) and fine particle(N) with the relation of C= aD+ bN-c, but the internal friction angle is almost constant regardless of change of degree of compaction. 5. In fine soil, strength parameter from triaxial compression test is smaller than that from direct shear test but, they are almost same in coarse soil regardless of the test method. 6. The safety factor of the dam slope generally decreases in proportion to cohesion and degree of compaction but, in case of coarse soil, it is less related to the degree of compaction and is mainly afected by internal friction angle. 7. Soil permeability(K) decreases by the increases of the degree of compaction and fine particle with relation of K=e(a-bl)-cN) 8. The more compaction thickness is, the less vertical permeability (Kv) is but the more h6rzontal permeability (KH) is, and ratio of Kv versus KH is largest in range from 85 to 90 percent of degree of corn paction. 9. With the compaction more than 85 percent and coefficient of permeability less than ${\alpha}$X 10-$^3$cm/sec, the earth dam is generally safe from the piping action.

• 한국중재학회지:중재연구
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• 제16권3호
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• pp.161-189
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• 2006

This paper is aiming at analyzing case law of India in relation with reasonable time to make decision whether to accept or to refuse the documents received from the presenter in credit transactions. As specified in UCP, the failure to refuse to accept the documents within a reasonable time precludes the Issuing Bank, Confirming Bank (if any) and Nominated Bank from asserting that they are discrepant. Compliance of the stipulated documents on their face with the terms and conditions of the credit shall be determined by international standard banking practice as reflected in this Articles of UCP 500. The Issuing bank is only to be held responsible for honoring the documents presented by beneficiary through the nominated banks if they are strictly in compliance with terms and conditions of the Credit. As any well experienced banker knows, however, a word-by-word, letter-by-letter correspondence between the documents and the credit terms means a practical impossibility. Thus the notion of reasonable care in conjunction with the doctrine of strict compliance mixed with International Standard Banking Practices has not played a right functional standard for checking the documents as stipulated in the credit and UCP 500. And so the rejection rate is highly estimated at approximately 50% in EU and 40 to 70% according to their geographical locations in the USA. As a result, it can possibly be inferred from this fact that the credit industry would be facing the functional failure as the international trade credit facility, if not supported with motive power as a relevant scheme in UCP 500. It is quite important to note that UCP 500 Article 13(b) which specify the time limit for the banks to notify the presenter their decision not to accept the documents within a reasonable time not to exceed seven banking days following the day of receipt of documents would be the motive engine to improve the negotiability of documents in international trade financial facility.