• 한국산학기술학회논문지
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• 제19권11호
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• pp.662-671
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• 2018

본 연구는 중소병원 간호사의 스트레스 대처능력, 회복탄력성과 재직의도와의 관계를 알아보고 재직의도에 미치는 영향요인을 파악하기 위한 서술적 조사연구이다. 조사대상은 G지역과 I시에 위치한 150병상 이상의 5개 중소병원 간호사 265명을 대상으로 하였으며, 자료 수집은 2018년 5월 19일부터 5월 25일까지 시행하였다. 수집된 자료는 IBM SPSS/WIN 23을 이용하여 t-test, ANOVA, Pearson 상관관계와 다중회귀분석을 시행하였다. 연구결과, 대상자의 스트레스 대처능력은 4점 만점에 $2.55{\pm}0.25$점, 회복탄력성과 재직의도는 5점 만점에 각각 $3.47{\pm}0.49$, $2.59{\pm}0.29$점이었다. 또한 재직의도는 스트레스 대처능력(r=.285, p<.01)과 회복탄력성(r=.457, p<.01)에 양의 상관관계가 있었다. 중소병원 간호사의 재직의도에 영향을 미치는 요인은 성별(${\beta}=.117$, p=.027), 간호직 만족도(${\beta}=.345$, p<.001), 스트레스 대처능력(${\beta}=.142$, p=.008), 회복탄력성(${\beta}=.238$, p<.001)이었으며, 재직의도에 대한 설명력은 37.8%였다(F=11.686, p<.001). 따라서 중소병원 간호사의 재직의도를 향상시키기 위해서 간호만족도, 스트레스 대처능력과 회복탄력성을 높일 수 있는 중재방안이 모색되어야 함을 확인할 수 있었다. 중소병원 내 간호만족도와 유대감을 높이기 위한 노력, 개인의 스트레스 관리를 위한 체계적인 프로그램을 통해 간호의 질 향상에 기여할 수 있을 것으로 본다.

• 가정과삶의질연구
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• 제31권3호
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• pp.125-140
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• 2013

In the study of married couples, there has been a great lack of analysis of the factors affecting the marital satisfaction of spouses until now. In this study, the subjects were couples living in Seoul or Gyeonggi Province. The data collection period was November 20 to December 20, 2009, and data ond 184 couples were collected and used for the analysis. The SPSS 17.0 program was used for the analysis. The main findings of this study are as follows: First, the husbands' marital satisfaction was higher than that of the wives. And the variables of spousal support, alternative comparison level and marital dissolution disability were also found to be statistically significant according to gender. Second, it was confirmed that the self-variables had a greater effect than partner variables on couples' marital satisfaction. Third, the influential factors of the marital satisfaction of husbands and wives depended on the individual resource variables (self-esteem, health of origin of family, parenting efficacy), the couple relationship variables (spousal support, spousal similarity, recovery attempts), and the level of marital alternatives.

• 유통과학연구
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• 제15권1호
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• pp.15-20
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• 2017

Purpose - Other customers within the same service environment do influence a customer' attitude and behavior toward a service firm. Specially, other customers' misbehaviour and various service problems stemmed from them could make the other customers suffer some bad experiences. However, there are few studies to answer how the spillover effect of a service failure arisen from other customers' misbehavior. This study is aimed to examine how service failure due to the dysfunctional behavior of other customers has negative effects on customer evaluation with the service provider. Research design, data, and methodology - Data were collected from a survey based on consumers' retrospective experiences in airline service context. The hypothesized relationships were tested conducting structural equation modeling. Results - Our results show that the attribution of a firm responsibility for other-customer failure has a positive influence on customer's recovery expectation, in turn, it is negatively related to customer satisfaction. Furthermore, perceived service provider's efforts positively influence customer satisfaction. Conclusions - Although a service failure was caused by other customer's misbehavior, employees should be able to alleviate any bad feelings of the affected customers. Furthermore, service providers should provide proper recovery efforts for solving problems caused by the other customers for the wounded customers.

• Safety and Health at Work
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• 제13권3호
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• pp.286-293
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• 2022

Background: The death rate of workers due to industrial accidents in South Korea (3.61 persons in 2017) is higher than the Organization for Economic Cooperation and Development average (2.43) and the fifth highest among Organization for Economic Cooperation and Development member countries. Although the pandemic of novel coronavirus (COVID-19) has changed, the socioeconomic aspects of Korean society, the number of Koreans suffering accidents and the number of deaths in 2020 have increased. It is necessary to take measures to prevent accidents and make comprehensive efforts to return to work. This study proposes research questions about the effect of workers' positive perception on whether to work after accidents and the impact of the experience of rehabilitation services on the return to work. Methods: This research performed a panel logistic regression analysis using data on workers' compensation insurance in Korea for two years (2018-2019). Results: This research finds that workers' positive perceptions of workability and life satisfaction contributed affirmatively to their re-employment. Several factors related to employment (e.g., work period, the number of job qualifications) also positively affect their return to work. However, the experience of rehabilitation services did not have a significant effect on re-employment. The variables of their health conditions (e.g., disability grade, feelings of health problems, age) negatively influenced their return to jobs. Conclusion: These results suggest the importance of workers' mental recovery and the need to innovate rehabilitation services for their employment. Positive thinking and self-rehabilitation could be critical for workers, parallel with social welfare policies.

• 한국항공운항학회지
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• 제32권2호
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• pp.20-28
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• 2024

The purpose of this study is to investigate the impact of negative emotions on the intention to share negative experiences caused by unruly passengers on flights. 163 questionnaires were collected and an SEM model was used to measure the relationship between passengers' negative emotions and sharing intentions. We empirically analyzed the impact of unruly passenger behavior on social media sharing intention through negative emotions, airline trust, and satisfaction with service recovery. Theoretically, we established a clear causal relationship between these variables. The results of this study shed light on the importance of developing a sustainable service strategy for passengers by analyzing the impact of negative emotions and sharing intentions. Based on our findings, we recognized that airlines should respond to disruptive behavior while understanding the negative emotional feelings of surrounding passengers. Therefore, this study strongly recommends that airlines should respond appropriately to in-flight disruptive behavior and ensure that passengers' negative emotions do not damage the overall reputation and image of the airline.

• 대한치과기공학회지
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• 제45권4호
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• pp.102-110
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• 2023

Purpose: This study aims to examine the influence of personality types on recovery resilience and college life adjustment among dental technology students. Methods: The study recruited 165 students in colleges in some areas using convenience sampling. Data were processed through reliability analysis, frequency analysis, descriptive statistics, and correlation analysis. Moreover, linear regression analysis was performed to confirm the influence. Results: The results confirmed that the motivation for selecting a department exerted an effect on adaptation to college life and satisfaction with majors (p<0.05). Additionally, the finding indicated that personality type partially influenced resilience and adaptation to college life among dental technology students (p<0.05). Finally, the results of regression analysis on adaptation to college life found that resilience and satisfaction with majors were significant predictors of adaptation to college life (p<0.05). Conclusion: To improve adaptation to college life, increasing resilience and satisfaction with majors is necessary.

• 한국융합학회논문지
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• 제4권3호
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• pp.7-13
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• 2013

지금까지 서비스 제공자의 커뮤니케이션에 대한 연구는 활발히 진행되어왔다. 하지만 각 커뮤니케이션 요인 간의 밀접한 상호 영향 관계에 대한 좀 더 명확한 규명을 위해서는 구두적 커뮤니케이션과 함께 비구두적 커뮤니케이션에 대한 연구가 보다 활발하게 이루어져야 한다. 본 연구는 서비스 회복단계에서 서비스 제공자의 비구두적 요인(Nonverbal attributes)들이 고객평가에 어떻게 영향을 미치는지 살펴보고자 하였다. 연구 결과를 살펴보면, 첫째, 만족에 대한 분석 결과, 신체 언어가 높고 외모적 언어가 낮은 집단이 신체 언어가 낮고 외모적 언어가 높은 집단보다 더 만족에 영향을 미친다고 확인 되었다. 즉, 서비스 회복단계에서 접점 서비스 제공자의 신체 언어가 외모적 언어보다 만족에 영향을 미치는 것으로 나타났다. 둘째, 재이용 의도에 대한 분석 결과, 신체 언어가 낮고 외모적 언어가 높은 집단이 신체언어가 높고 외모적 언어가 낮은 집단보다 재이용 의도에 영향을 미친다고 확인 되었다. 즉, 서비스 회복단계에서 접점 서비스 제공자의 외모적 언어가 신체 언어보다 재이용 의도에 영향을 미치는 것으로 나타났다. 셋째, 추천 의도에 대한 분석 결과, 신체 언어가 높고 외모적 언어가 낮은 집단이 신체 언어가 낮고 외모적 언어가 높은 집단 간의 차이가 나지 않는 것으로 나타났다. 즉, 서비스 회복 단계에서 접점 서비스 제공자의 외모적 언어와 신체 언어는 추천 의도에 영향을 미치지 않는 것으로 나타났다. 이러한 연구결과를 바탕으로 서비스 제공자의 비구두적 요인의 중요성을 살펴보았다.

• 한국게임학회 논문지
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• 제15권1호
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• pp.171-184
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• 2015

기존 게임 관련 연구를 살펴보면 게임의 수용, 사용자 만족, 지속사용 의도, 구전 의도와 같은 연구는 수없이 많이 진행되어 왔으나 서비스 회복의 개념을 게임 연구에 적용시킨 사례는 전무한 상태이다. 본 연구는 국내 주요 모바일 소셜 네트워크 게임 플랫폼인 카카오톡 게임을 중심으로 모바일 소셜 네트워크 게임 특성이 서비스 회복에 미치는 영향을 알아보고자 한다. 또한 공정성 이론과 혁신 확산 이론을 바탕으로 모바일 소셜 네트워크 게임 특성 요인을 분석하고 해당 요인들과 서비스 회복과의 인과관계를 규명하였다. 그 결과 적합성을 제외한 모든 모바일 소셜 네트워크 게임 특성이 서비스 회복에 직 간접적인 영향을 미친다는 사실을 밝혀냈다. 이러한 연구결과는 향후 게임 산업의 새로운 비즈니스 모델을 제시하고 위험 요소를 줄여주며 게임 관련 연구의 발전에 기여할 수 있는 참고자료로 활용될 것이라고 기대하고 있다.

• 지역사회간호학회지
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• 제29권2호
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• pp.143-154
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• 2018

Purpose: The purpose of this study is to identify the effects of job demand and recovery experience from job stress on job embeddedness among workers in the service industry. Methods: The participants were 223 workers from the service industry in P and Y Cities with the help of a structured self-report questionnaire, administered between July 10 and August 20, 2017. The data were analyzed using descriptive statistics, t-test, ANOVA, $Scheff{\acute{e}}$ test, Pearson correlation coefficients and stepwise multiple regression. Results: There were significant differences in job embeddedness in terms of satisfaction with salary, continuous service, perceived stress level and the perceived health status of the subjects. There were significant positive correlations between role clarification in job demands (r=.55), recovery experience from job stress (r=.27) and job embeddedness. From the multiple regression analysis, the most significant factors affecting job embeddedness were found to be role clarification in job demands (${\beta}=.47$), recovery experience from job stress (${\beta}=.23$), and perceived stress level (${\beta}=.18$). These variables explain 34.0 % of the total variance in job embeddedness. Conclusion: In order to increase job embeddedness among workers in the service industry, it is necessary to prepare measures to increase recovery experience from job stress and to decrease role clarificationin job demand, and perceived stress level.

• Archives of Plastic Surgery
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• 제41권4호
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• pp.398-402
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• 2014

Background Non-incisional blepharoplasty is a simple, less invasive method for creating a more natural-appearing double eyelid than classical incisional blepharoplasty. However, in aging patients, non-incisional blepharoplasty is not effective due to more severe blepharochalasis. Traditionally, incisional blepharoplasty is a common surgical method used for older patients, but blepharoplasty in elderly patients typically results in prolonged recovery times, and final blepharoplasty lines may be located in unintended or asymmetrical positions. Here, we introduce a new modified combination technique for geriatric blepharoplasty. Methods A total of ten patients were treated from July 2010 through July 2012 using the combination method. First, we performed non-incisional blepharoplasty using tarsodermal fixation. Then, incisional blepharoplasty with additional elliptical excision of the upper eyelid skin was performed. We removed pretarsal tissue, fat, the orbicularis oculi muscle, and orbital fat. Telephone surveys were administered to all patients for follow-up. The questionnaire was composed of eight questions that addressed recurrence and satisfaction with aesthetics and the procedure. Results A total of nine patients (90%) responded to the telephone survey. All cases of moderate to severe blepharochalasia were corrected and there were no major complications. Patients who underwent blepharoplasty had higher satisfaction scores. All patients were satisfied with the postoperative shapes of their eyelids. Conclusions The advantages of the proposed technique include: ease of obtaining a natural-looking fold with symmetry at the desired point; reproducible methods that require short operation times; fast postoperative recovery that results in a natural-appearing double-eyelid line; and high patient satisfaction.