• Journal of Service Research and Studies
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• v.8 no.2
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• pp.67-76
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• 2018

Service quality research has been the subject of service studies for many years. This study is an exploratory study to improve the service quality measurement factor, and the research has been carried out reflecting the nature of the service; relationship quality, interactivity, horizontality, and harmony. Also, among the developed service quality measurement factors, the research model is reconstructed considering the major factors such as environmental quality, result quality, and convenience quality. Relationality and interactivity redesigned the quality factor, which is called interactive quality. The redesigned service quality factors consisted of interaction quality, result quality, environmental quality, convenience quality, harmonious quality, and horizontal quality. Experimental group evaluation was conducted on the quality factors and 18 measurement items were derived. A questionnaire was conducted to verify the validity of the 18 items. As a result of the questionnaire analysis, 6 factors and 15 items among the 18 items of service quality measurement factor were found valid. The six factors for the service quality measurement presented in this study are the results of the early stage research, but they can be used to improve the service quality factor in the future. However, this is significant because it reflects the characteristics of services that are consistent with the service economy. In particular, the horizontal quality and harmony quality factors are new factors not mentioned in the previous studies and need to be verified through further detailed studies. Further research is needed to improve the service quality measurement factors reflecting the nature of services and the characteristics of new services.

• Asian Journal of Atmospheric Environment
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• v.11 no.4
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• pp.235-253
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• 2017

This study was conducted for analyzing the contribution factors on ozone concentrations and its long term trends in each major city and province in Korea through several statistical methods such as simple linear regression, generalized linear model, KZ-filer, correlation matrix, Kringing method, and cluster analysis. The overall ozone levels in South Korea have been consistently increasing over the past 10 years. The ozone concentrations in Seoul, the biggest city in Korea, are the lowest in all areas with the highest increasing ratio for $95^{th}%$ ozone. It is thought that the active photochemical reaction could affect the higher ozone concentration increase. On the other hand, the ozone concentrations in Jeju are the highest in Korea with the highest increasing ratio for $5^{th}%$, $33^{th}%$, and $50^{th}%$ ozone. It is also thought that the weak $NO_x$ titration could be the reason of higher ozone concentrations in Jeju. In case of Jeju, transport related factors is the major factor affecting the ozone trend. Thus, it is assumed that the variation of ozone trend of Asian region affecting the ozone trend in Jeju, where domestic ozone photochemical reaction is less active than urban area. It is thought that the photochemical reaction plays the role of increasing of ozone concentrations in the urban area, even though the LRT affected on the increase of ozone concentrations in non-urban area.

• Journal of Environmental Science International
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• v.17 no.12
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• pp.1353-1361
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• 2008

Quality control of Argo(Array for Real-time Geostrophic Oceanography) data is crucial by reason that salinity measurements are liable to experience some drift and offset due to biofouling, contamination of sensor and wash-out of biocide. The automated Argo real-time quality control has a limit of sorting data quality, so that WJO program is adopted as standardized method of Argo delayed mode quality control (DMQc) in the world that is a precise quality control method. We conducted DMQC on pressure, temperature and salinity measured by Argo floats in the Pacific Ocean including expert evaluation. Particularly, salinity data were corrected using WJO program. 4 salinity profiles of Argo delayed mode were compared with nearby in situ CTD data and other Argo data in deep layer where oceanographic conditions are stable in time and space. The differences of both salinities were lower than target accuracy of Argo. As compared with the difference of salinities before DMQC, those after DMQC decreased by 60-80 percent. Quality of delayed mode salinity data seemed to be improved correcting salinity data suggested by WJO program.

• Fashion & Textile Research Journal
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• v.10 no.5
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• pp.625-635
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• 2008

The purpose of this study was to investigate the mediating roles of the relationship quality and the switching cost during the processing of effects of service quality on the service loyalty in the beauty industry. Service quality factors were defined as the interaction quality, the outcome quality and the physical environment quality. The relationship quality were defined as the satisfaction and the trust of customer. Amos was used to analyze the research hypotheses and the proposed model. All research hypotheses were adopted. The empirical results were as follows; Service quality influenced positively on the relationship quality, and then the relationship quality yielded the service loyalty. Also the relationship quality influenced positively on the switching cost and then the switching cost influenced positively on the service loyalty. Each service quality dimension had a significant effect on the satisfaction, the trust and the relative importance of service quality dimensions on the satisfaction, the trust followed the order of the interaction quality, the outcome quality and the physical environment quality.

• Journal of Wetlands Research
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• v.24 no.4
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• pp.256-267
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• 2022

This study analyzed the current status and trend of water quality using long-term water quality monitoring data measured over the past 5 years in the Seohwacheon Basin, located upstream of Daecheong Lake. In the Seohwacheon Basin, a project is underway to reduce the occurrence of algal blooms in the Daecheong Lake and to improve water quality, and continuous management is required for water quality management. The current water quality evaluation aims to identify the water quality management point, and the good water grade and the integrated water quality index (WQI) were used. For trend evaluation, the effect of the water quality improvement project was evaluated using the Mann-Kendall test and Sen's Slope. As a result of the evaluation, the current water quality index was used to identify the watersheds and when to manage water quality, and the effect of the improvement project was confirmed through trend analysis. Through this study, it is possible to review the water quality status and improvement effect using long-term water quality monitoring data, so it is expected to be applicable to similar types of watersheds in the future.

• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.265-276
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• 2016

Purpose: This paper reviews the papers on service quality issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of service quality issues for several categories in terms of industry as well as research model. Methods: By use of the double diamond design process model 71 papers are analyzed 4 stages which are discover, define, develop and deliver. And all of service quality issues are classified into 4 categories: service factory, mass service, service shop and professional service by the service process matrix typology. Results: According to this review, there are several features of research trends. There are 'from physical service to information-intensive service pattern' and 'from private sector to public sector pattern'. And the Kano model has been a steady-selling model to measure the service quality as like a SERVQUAL. Another meaningful issue was a convergency of the research method and tools such as BSC, CRM, AHP, DEA, Information System, Systgem Dynamics and 6 Sigma. Conclusion: The review paper is expected to provide future direction to improve service quality theories and applications. There are three future research topics: Application area, measurement model and research purpose.

• Journal of Korean Society on Water Environment
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• v.29 no.5
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• pp.630-640
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• 2013

It is one of the most critical steps identifying impaired waterbodies exactly in the selection of target water quality indicators for the management of Total Maximum Daily Loads (TMDLs). Excess ratio and excess level were applied and analyzed by the stream zone basis in order to evaluate water impairment for Nakdong, Geum, Youngsan and Seomjin rivers. Each river basin was divided into stream zones in the light of its watershed and waterbody characteristics. Selected water quality parameters discussed in this study were pH, DO, BOD, COD, SS, T-P, T-Coli and F-Coli. The excess ratios of the water quality parameters were used to discriminate water bodies that did not meet water quality standards. The excess levels were used to classify the degradation of water quality. The excess ratios and the excess levels to the water quality criteria of the medium influence areas were used for each stream zone. The results indicate that the excess ratios and the excess levels are varied on the stream zone in each river basin. Three parameters, pH, DO and SS, met water quality standards in all stream zones. The other five parameters indicated very high excess ratios in most waterbodies, and especially T-P and T-Coli revealed to be very high excess levels in some waterbodies. These parameters could be considered as major target indicators for the management of TMDLs.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.14 no.2
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• pp.17-22
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• 2003

Although researchers have, during the past decade, become increasingly interested in customer satisfaction customer reaction, and service quality issues, very little of research has devoted to the family restaurant. Family restaurant industry is among the fastest growing sectors of the tourism market. This paper discusses the importance of the family restaurant product and service quality, and presents the relationship among service quality, customer satisfaction, and customer reaction. The literature supports the value of family restaurant's service quality and relation between service quality and customer reaction. Exploratory study examined customer's satisfaction with service quality components and customer's reaction with satisfaction. The survey was conducted in four phases; service quality, customer reaction(satisfaction, repurchase intention, and word of mouth), restaurant information, general profile of customer. The results of the study show that service quality(product's quality, physical character) provided family restaurant customer with the overall satisfaction, and service quality affected on customer reaction(repurchase intention, positive word of mouth). Also overall satisfaction affected on repurchase intention and positive word of mouth.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.43-56
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• 2015

Purpose: In this research, We made the conceptual frameworks for SEM(Structural Equation Modeling) on Global quality's origin and empirical research. Developing conceptual frameworks is an important step in theory building and theory testing. This research model was developed by strong theoretical foundation which is quality and systematical model. Methods: Questionnaire was developed, and data was collected and analyzed for this study. The analysis was conducted using SEM(Structural Equation Modeling). Results: Results show that process quality and interaction quality are important drivers in customer satisfaction. Customer satisfaction is strongly impact on customer loyalty(repeated purchase). Conclusion: In turbulent business era, Global company require not only excellent quality but also create customer oriented culture and control over operation in the foreign country.

• KIEAE Journal
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• v.13 no.1
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• pp.3-8
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• 2013

Environmental quality(EQ) is one of the most important components of the assessment of "Quality of Life(QOL)". Most EQ related research dealt with overall built environmental quality issues as represented by several clusters of factors related to occupants' satisfaction. This paper aims to identify and understand the theoretical background and the occupants' comparative standards of response to conditions of the built environment related to environmental quality(EQ). Therefore, this paper have reviewed the theoretical framework and empirical research for environmental quality in built environment. the concept of environmental quality if elaborated from diverse perspectives. Different ways of interpreting environmental quality have led to a variety of ways to conduct evaluations. A review of the theories and methods used for the analysis of perceived environmental quality provides a strong foundation for new research frameworks and environmental quality in built environment.