• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.39 no.1
• /
• pp.37-46
• /
• 2016

Quality has been a key issue to manufacturers. Many distinguished scholars have defined quality with profound insight. Korean firms struggle to make better products to fulfil requirements and satisfy customers. Korean industries have implemented quality management from Japan in early 70s. Statistical quality control, QCC (Quality Control Circle), and total quality management have also been introduced in succession. Chief executive officers, managers, and field employees have been aware of the importance of quality since then. This quality movement force workers to improve quality. They have to maintain the quality of products and compete with foreign products. Korean industries were able to compete with foreign industries in price. However, Korean firms now have to compete in quality as well as price. ISO (International Organization for Standardization) was established and industries around world have started to implement standardized systems depending on their need. ISO 9000 has continuously been revised and firms around world started to register a ISO 9000 certificate. Today's quality competitiveness gets more deeply involved. KSA (Korean Standard Association) have launched QCAS (Quality Competitiveness Assessment System) since 1997. Up until now recent status of QCAS have been reported but the characteristics of QCAS results have not been analyzed. In this article we examine the QCAS results of 41 firms in 2014. QCAS consisted of 13 subsections : strategy and management system, organization culture and development of human resource, information management, quality system, customer satisfaction, management achievement, TPM, logistics, product development and technology, PL, QCC, SQC/SPC, and reliability. We performed one way ANOVA to discover the difference among the levels of firm size, business type, and quality hall of fame using the total scores of 13 subsections resulted from QCAS. We also analyzed the scores of 13 individual subsections of QCAS to see if there is any differences based on firm size and business type. We interpret the results and implication of analysis and finally draw a conclusion.

• Journal of the Korean Society of Systems Engineering
• /
• v.15 no.2
• /
• pp.57-65
• /
• 2019

The weapon system applies the rule that the system engineering procedure must be applied at the acquisition stage. Naval ships, which are one of the important naval weapon systems, take a long period of time to acquire, and the leadership must be commissioned. Therefore, in order to acquire a naval ship, high risk management is necessary, and it is necessary to promote business success through effective application of system engineering which is a scientific management method. However, in the case of naval ships, there are no specific procedures and methods for applying the system engineering. Therefore, research on application method of system engineering which can be easily used by person in charge is necessary. This should have a simple approach to ensure effective business performance by systematically refining and simplifying existing works. QFD (Quality Function Deployment) is a way to improve product satisfaction, impress customers, reduce defective products, reduce design errors, and reduce costs. This systematically develops these mutual relationships by converting the needs of customers into quality characteristics of products and defining them as the design quality of products considering the functions, quality, and process elements of parts. The purpose of this research is to present concrete methodology at the practical level using QFD in a way to ensure traceability of requirements which is an important element of system engineering.

• Journal of Korean Society for Quality Management
• /
• v.47 no.4
• /
• pp.895-910
• /
• 2019

Purpose: The purpose of this study is to lighten the APU (Auxiliary Power Unit) structure of the KAAV (Korea Assault Amphibious Vehicle) through structural analysis. Methods: Commercially-available program (MIDAS.NFX) was used for finite element analysis. Frequency response analysis was performed through linear static and mode analyses to verify the structural stability according to the change of the structural materials. Results: Numerical simulation (linear static, mode and frequency response analyses) results showed that the safety factor of the APU was over 1.5 even under the worst case conditions. The APU made by aluminum structures was expected to be available in the military field, since every requirements in the KDS (Korean Defense Specifications) was fulfilled during the various tests and evaluations. Conclusion: The structural analysis was verified that the structural stability of the APU structure of the KAAV after change of the structural material.

• Journal of Korean Society for Quality Management
• /
• v.44 no.2
• /
• pp.451-466
• /
• 2016

Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.

• KSTLE International Journal
• /
• v.3 no.1
• /
• pp.30-37
• /
• 2002

There have been significant improvements in base oil quality in order to satisfy recent market needs. In particular requirements of passenger car motor oils have been leading the trend. Now, high quality base oils such as VHVI base oils and PAOs are to be formulated in order to meet the tight volatility specifications. The severe hydrocracking, hydro-isomerized dewaxing and hydro-finishing process with noble-metal based catalysts (named UCO lube process) developed by SK corporation has been introduced as one of economic hydroprocessing routes to produce high quality VHVI base oils and food grade white mineral oils from fuels hydrocracker residue. Product quality of UCO lube process is similar to PAO in. general performances and therefore provides satisfactory performance far all straightforward applications in general lubricants. However, when applied to specialty lubricants like transformer oils, spray oils and coning oils, severely hydrocracked base oils are known to have various compatibility problems with gas or surfactants formulated in them. These problems are related to the difference in their composition; inherent high paraffin contents and lack of dissolving ability, Fortunately, it was found that excellent specialty lubricants could be made by carefully selecting and formulating adequate additives and/or aromatic compounds. Moreover, these specialties with high quality VHVI base oils ofter various advantages over conventional base oil based products.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.9 no.2
• /
• pp.401-414
• /
• 2008

The object of quality test for weapons system embedded software is support about implement of high quality system which coincided with requirements of weapons system embedded. There are some examples which developed quality evaluation methodology, evaluation method for general embedded software. But the concrete system for weapons system embedded software was not constructed yet. Recently, various weapons system embedded software were developed and used but they require the effort for the quality. In this paper, we developed the evaluation modules and the quality test tables which can evaluate based on ISO/IEC 12119 for weapons system embedded software evaluation.

• Journal of Korean Society for Quality Management
• /
• v.35 no.3
• /
• pp.1-20
• /
• 2007

International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.

• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 2004.10a
• /
• pp.35-38
• /
• 2004

Global competitive pressures are asking industrial companies to find the best way to meet their customer's requirements, reduce the costs of products, and increase productivity. Quality improvement has been proposed and implemented as a primary means of achieving these purposes. The quality improvement usually includes a goal of reducing the costs due to poor quality. While these costs of poor quality (COPQ) are not known precisely, they are known to be very high. Also, they may be underestimated by the hidden costs due to non-value activities, such as potential lost sales, costs of redesign due to quality reasons, and extra manufacturing costs due to defects, etc. In any manufacturing or service operation, all actions and resource expenditures of a company should be focused on creating value for customers. Any activity or resource of not creating the value for customers could be regarded as waste, which consequently causes the COPQ. Some companies did use dashboards to understand and identify value added or non-value added activities in order to reduce or eliminate wastes. These dashboards must be properly designed to consider inherent differences in manufacturing or service operations among business organizations. In addition, a structured quality improvement program such as the Six Sigma must support these dashboards. In this paper, a case study of designing dashboards for evaluating and reporting the COPQ in business units is presented.

• The Journal of Asian Finance, Economics and Business
• /
• v.7 no.10
• /
• pp.283-293
• /
• 2020

This study examines the effect of service quality and perceived value on customer loyalty with the intervening role of customers' satisfaction in the e-commerce industry. The research method uses a quantitative research design with a survey model. The sample used in this study is Tokopedia consumers who live in DKI Jakarta and have done online shopping at Tokopedia at least twice in the last six months. All variables used were reliable and valid and met the research requirements. The object of this research were the 200 customer respondents who had made purchases on the largest e-commerce platform of Indonesia, Tokopedia. Data analysis was done by using SPSS and Structural Equation Modeling (SEM). The results show that: first, the service quality and perceived value affect customer satisfaction positively. Second, there is a mediating effect of customer satisfaction on the relationship between service quality and perceived value on customer loyalty. Third, service quality and perceived value directly affect customer loyalty positively but insignificantly. The result implies that the role of customer satisfaction is significant in creating loyalty. In the e-commerce industry, good quality and perception could positively influence customers but not necessarily form loyalty. For that, e-commerce players should pay a lot of attention on customer satisfaction.

• Journal of Environmental Impact Assessment
• /
• v.9 no.1
• /
• pp.13-24
• /
• 2000

This paper presents a study of water quality model applications in environmental impact statements which were submitted during recent years in Korea. Most of the applications have reported that the development projects would have significant impacts on the water quality, especially, of streams and rivers. The water quality models, however, were hardly used as an impact prediction tool. Even in the cases where models were used, calibration and verification studies were not performed and thus the predicted results would not be reliable. These poor model applications in environmental impact assessment can be attributable to the fact that there were no available model application guidelines as well as no requirements by the review agency. In addition, the expected waste loads were improperly estimated in most cases, especially in non-point sources, and the predicted parameters were not good enough to understand water quality problems expected from the proposed plans. The effects of mitigation measures were not analyzed in most cases. Again, these can be attributed to no formal guidelines available for impact predictions until now. A brief guideline is described in this paper, including model selection, calibration and verification, impact prediction, and analysis of effects of mitigation measures. The results of this study indicate that the model application should be required to overcome the current improper predictions of environmental impacts and the guidelines should be developed in detail and provided.