• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.423-432
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• 2013

Purpose: A Study on the application of quality management system specification to production validation and audit in military airworthiness certification. Methods: Aircraft quality management system specification for quality assurance and production validation and audit requirements were examined to verify. Also, the system for domestic and foreign production certification were investigated. Results: Production validation and audit criteria for military aircraft by applying methods suggested Aircraft Certifications Systems Evaluation Program(ACSEP). ACSEP evaluation of the items, some items were complementary and not applied. Conclusion: As a way to ensure the safety of aircraft, confirm the correction of Production validation & audit criteria and rulemaking is necessary and how to manage for Critical Safety Item(CSI) is a need to improve.

• Journal of the Korea Safety Management & Science
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• v.2 no.4
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• pp.139-151
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• 2000

Developing a new commercial product, it is need to connect the end users demand of quality to the industrial technology of company. For this reason, this study is to build up the users demand for the imminent marketing product of a certain company by Analytic Hierarchy Process, analyze quantitatively users subjective thoughts collected by Group Consensus, calculate the added-value of users demands and verify the consistency of users opinions by consistency-exponential-calculation. The added value obtained by this method is substituted into a user-demand item of Quality Function Deployment. And, the technical characteristic data transferred from the extracted essential factor for developing and manufacturing a new product is substituted into a technical characteristic item of QFD. The faculty of quality is firstly finished by this procedure. But, because the relation a technical characterization with users demand do not be known in new product, Wassermans method was introduced for the correlation users demand with technology and for the processing and marketing of a new product. The all assumption on this thesis was based on the reliable real data of a certain company.

• Journal of Korean Society for Quality Management
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• v.27 no.1
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• pp.35-45
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• 1999

A process monitoring procedure using a correlated variable is presented when a lower specification limit is given on the performance variable. Every item is inspected with a variable correlated with the performance variable. When an item is rejected in the screening inspection, the process is checked for change using the mean and variance of measurements of the correlated variable for n preceding items including the rejected one. The performance variable is assumed to be normally distributed. A linear relationship between the performance and surrogate variables is assumed with normally distributed error term. The monitoring procedure is designed so that the prespecified outgoing quality can be attained.

• YAKHAK HOEJI
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• v.59 no.5
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• pp.235-244
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• 2015

The goal of this study is to help for the utilization the national pharmacists test through the analysis of item development management to the foreign pharmacists examination. The United States is going to NABP (National Association of Boards of Pharmacy) initiative under the curriculum in question on the basis of this assessment and develop standards and unified, systematic system to conduct tests pharmacist. Practice oriented (patient scenario, the participation of a pharmacist or perform work, clinical practice) examination is doing in Canada, The UK is asking the for more than 70 percent and the prescription needed for actual calculation in practice prior to testing program, and by the including that allows references use. Our country may introduce the job as a clinical pharmacist, positively. Item management system is integrated into four regions based on the six-year curriculum should be done in harmony proportion of each region. Integration of fusion of each region in accordance with the duties should be come out. It has gradually been able to item management system developed by the United States or Canada. This item notice pharmacist judging the results of the work must be carried out for management upgrading to a form of management with an emphasis on clinical practice in developed countries. Foundation design, development, production and management and test after actively reviewing ways to improve management system for to management systems, a pharmacist to improve the quality of the national examination could be contributing are involved.

• International Journal of Quality Innovation
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• v.8 no.3
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• pp.35-45
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• 2007

This paper describes the development of a scale for measuring top management commitment towards continual quality performance improvement in small and medium-sized enterprises (SMEs). A set of self-assessment questions of the ISO 9004: 2000 Standard was used to assess the adoption status of quality management practices. This paper investigates the inter-item reliability and the content validity of the Quality Management Principles Scale (QMPS) in an integrated improvement process in SMEs. An empirical study was conducted to acquire senior management views on the use of the QMPS in manufacturing sectors in Trinidad and Tobago. Based on 328 responses from 110 SMEs, statistical software packages were used to analyse the empirical data and determine the reliability and validity of the QMPS. The paper contributes to develop a self-assessment scale that can be used to measure top management commitment. It is anticipated that the findings would provide practical insights for evaluating the levels of maturity on performance improvement in SMEs.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.3
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• Journal of Korean Society for Quality Management
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• v.11 no.1
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• pp.10-17
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• 1983

This paper studies item-life test plans with the specified item mean life $T_1$ (MTBF) - Producer's risk ${\alpha}$ and item mean life $T_2$ (MTBF, $T_2$ < $T_1$) - Consumer's risk ${\beta}$ when the probability of item survival follows the Weibull distribution (known shape parameter) as a expansion of [1]. And Operating Characteristic Curves and Average Life-testing Times of item-life test plans are computed for this paper and [1]. Cost analysis procedures are same as [1]. These results are computed by using computer program written in Level II Basic for Apple II Plus Micro-computer. Both this paper and [6] reduce the life-testing time for Weibull distribution in comparision with Exponential distribution, but results of [6] were computed for different criterions from this paper.

• Journal of Korean Society for Quality Management
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• v.45 no.3
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• pp.483-501
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• 2017

Purpose: Recognizing the limitations of the previous researches that measured the quality of airline service quality only with partial evaluation items of cabin service quality. the purpose of this study is to standardize and develop assessment of the airline cabin service quality with considering the characteristics of cabin service and customer needs. Methods: The proposed method of this paper was the empirical items of airline cabin service quality was derived through reviewing and comparing the previous researches, industrial indicators like Skytrax and KS-SQI and NCS. Results: The result of this research proposed CSQ (Cabin SERVQUAL) which could consist of seven dimensions, separated by five direct customer satisfaction factors and two indirect factors required for providing customer service. Conclusion: The developed CSQ can be used for airline service quality measurement which will achieve establishing a strategy to improve customer satisfaction and satisfaction of Airline's employee.

• Journal of Korean Society for Quality Management
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• v.22 no.1
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• pp.113-121
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• 1994

Present worth of warranty cost for an irrepairable item is derived under free-replacement, prorata and hybrid warranty policies, respectively. In this paper, it is assumed that the lifetime distribution is a Gamma, and warranty period is not renewed but maintained as promised at the selling time regardless of replacements due to warranty contract. A numerical example on the relationship between present worth of warranty cost and mean time to failure is included.

• Journal of Korean Society for Quality Management
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• v.22 no.2
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• pp.127-142
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• 1994

In these days, the PCs are widely used in the mid-level factory. But they have low-effectiveness for using them. The main reason should be the lack of useful and practical software in the market. This Case study aimed at the support of the software using DB Language to get M/M chart for aquiring work study and standard time data in the mid-level factory having multi-item and multi-process type. CVA (Chronocycle Video Analysis) is applied to get basic standard time data and working list. Standard time, Sequence of working and allowance time or rate for man and machine will be readily obtained through the menu when the software executing. Detailed program list is systematically shown in Appendix.