• 한국산학기술학회논문지
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• 제19권1호
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• pp.486-496
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• 2018

고객무례행동은 서비스 직무를 수행하는 직원들에게 중요한 스트레스 요인으로 작용되어 왔으며, 이는 공무원 조직의 민원처리업무를 수행하는 직원들에게도 동일하게 나타나고 있다. 본 연구는 공무원 조직을 대상으로 고객 무례행동의 부정적 효과 및 이를 줄일 수 있는 방안 파악을 연구목적으로 제시하였다. 본 연구 목적을 달성하기 위하여 자원보존이론을 바탕으로, 고객 접점에서 발생하는 고객 무례행동을 경험한 직원은 부정적 정서를 유발하게 되며 이는 결국 감정소진을 이끌게 될 것이라 예측하였다. 또한 직원들이 지각하는 사회적 지원(조직지원, 상사지원, 동료지원)이 고객무례행동과 부정적 정서간의 관계를 완화시켜줄 것이라 예측하였다. 본 연구는 공공기관의 공무원들을 대상으로 수집한 481부의 설문지를 바탕으로 분석하였으며 분석 결과는 다음과 같다. 첫째, 고객무례행동은 부정적 정서를 유발한다. 둘째, 부정적 정서는 고객무례행동과 감정소진과의 관계를 매개한다. 셋째, 고객무례행동과 부정적 정서와의 관계는 사회적 지원 중 조직지원인식만이 조절효과를 나타내었다. 이상의 연구결과를 바탕으로 연구의 시사점 한계 및 향후 연구방향을 제시하였다.

• Asian Pacific Journal of Cancer Prevention
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• 제13권6호
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• pp.2913-2921
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• 2012

Introduction: The impact of cervical cancer prevention programs depends on persuading women to go for screening and, if needed, treatment. As part of an evaluation of a pilot project in Indonesia, qualitative research was conducted to explore the factors that influence women's decisions regarding screening and treatment and to generate practical recommendations to increase service coverage and reduce loss to follow up. Methods: Research was conducted at 7 of the 17 public health centers in Karawang District that implemented the pilot project. Interviews and focus group discussions were held with 20 women, 20 husbands, 10 doctors, 18 midwives, 3 district health officials, and 16 advocacy team members. Results: Free services and mobile outreach events encouraged women to go for screening, along with promotional efforts by community health workers, advocacy teams, and the mass media. Knowledge and perceptions were the most important barriers to screening: women were not aware of cervical cancer risks, did not know the disease was treatable, and were fatalistic. Factors facilitating treatment were social support from husbands, relatives, and friends and the encouragement and role modeling of health workers. Barriers to prompt treatment included limited access to services and the requirement for husband's consent for cryotherapy. Conclusion: As cervical cancer prevention services are scaled up throughout Indonesia, the findings suggest three strategies to expand screening coverage and ensure prompt treatment: strengthening community mobilization and advocacy activities, modifying the service delivery model to encourage a single visit approach to screening and treatment, and working to gain men's support.

• 한국콘텐츠학회논문지
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• 제18권3호
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• pp.550-556
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• 2018

본 연구는 지방공무원 인사혁신에 대한 정책우선순위를 통해 인적자원관리의 방향성을 모색하기 위해 AHP 분석을 실시하였다. 연구결과는 다음과 같다. 첫째, 측정영역에서는 인사교류시스템, 보직관리시스템, 채용관리시스템, 교육훈련시스템 중에서 인사교류시스템이 가장 중요한 평가요소로 분석되었다. 둘째, 평가항목의 관점에서 보면, 인사교류시스템에서는 직무와 성과중심의 인사관리 전환, 보직관리시스템에서는 전문직위제 지정 및 확대, 채용관리시스템에서는 민간에서 시행중인 인성, 적성 검사도입, 교육훈련시스템에서는 맞춤형 교육과정프로그램 개발 등이 가장 중요하게 평가되었다.

• 노동경제논집
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• 제39권4호
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• pp.57-78
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• 2016

본 연구는 재정패널을 이용하여 공무원연금 납부 가구의 경제행태를 국민연금 가구와 비교하여 분석하였다. 첫째, 공무원연금 가구의 소득은 국민연금 가구보다 평균적으로 높다. 둘째, 공무원연금 가구 순자산은 국민연금 가구보다 현격히 작다. 이는 공무원연금의 저축구축효과 뿐만 아니라 비공무원 가구의 상속자산이 공무원연금 가구보다 높은 데에서 기인할 수 있다. 셋째, 공무원연금 가구의 월 소비 지출은 국민연금 가구보다 유의하게 높다. 기초통계량 분석과 고정효과분석을 통하여 공무원연금 가구 효과가 유의하게 존재함을 볼 수 있다. 공무원연금 가구의 순자산이 작고 월 소비 지출이 큰 이유는 해당 가구가 안정적이고 지급률이 높은 공무원연금소득을 기대하고 있기 때문에 저축의 필요성을 덜 느끼기 때문이라고 해석할 수 있다.

• 한국도서관정보학회지
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• 제47권4호
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• pp.19-42
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• 2016

2013년 12월에 개관한 국립세종도서관의 기본적 정체성은 정책정보 중심의 특화도서관이다. 그럼에도 여전히 정체성이 자리매김하지 못하는 현실에 주목하여 이해집단(정부부처 공무원과 정부출연연구기관의 연구원, 세종시민, 국립세종도서관 직원)을 대상으로 기본적 정체성과 역할 각종 서비스의 이용률 및 만족도 정책정보 및 정책정보서비스의 필요성과 이용, 전략적 및 중점적 추진과제에 대한 인식을 조사 분석하였다. 이를 바탕으로 이해집단의 국립세종도서관 서비스 만족도 및 정책정보서비스 의존도 제고를 위한 인력확충과 조직확대, 국내외 정책정보 수집전략 국가정책정보서비스 강화방안을 제안하였다.

• 한국언론정보학보
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• 제50권
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• pp.29-49
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• 2010

인터넷 규제에 대해서는 규제 불가론부터 기술 규제의 편리성 등 다양한 주장이 제기되는 가운데 나라마다 매우 상이한 규제 방식을 채택하고 있다. 국내에서는 실명제 확대, 사이버 모욕죄 등 인터넷 규제 강화 움직임이 나타나고 있으며 한쪽에서는 표현의 자유를 지나치게 침해한다는 우려의 목소리가 크다. 본 논문은 우리 사회에서 인터넷 규제에 대한 합리적인 방향을 도출하고자 시도되었다. 이에 따라 지금까지 사이버 명예훼손 분쟁사건을 분석하여 국내 법원의 판결 기준을 도출하고 향후 인터넷 규제의 바람직한 방향을 제언하고자 했다. 연구결과 인터넷 규제에 있어 형평성과 일관성을 확보할 필요성, 사이버 명예훼손에서 공직자에 대한 비판과 정치적 표현은 표현의 자유를 폭넓게 보장할 것, 인터넷 규제의 정당성과 실효성을 확보할 것 등을 제안하였다. 이러한 연구결과는 향후 방송통신위원회나 방송통신심의위원회를 중심으로 인터넷 규제의 방향과 원칙을 수립하는 데 도움을 줄 것으로 기대한다.

• 한국병원경영학회지
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• 제23권2호
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• pp.1-17
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• 2018

Purposes: Based on samples of government officials who are working at public health centers, following research examines the Effect of Organizational Justice on the relationships between Followership and Organizational Citizenship Behavior and analyzes the moderating effect of Leader-Member Exchange. Methodology: For the methods, Sphericity verification, Exploratory factor analysis, Correlation analysis, Causal relation, Mediating effect of followership and Moderating Effect of The Leader-Member Exchange have been analyzed with SPSS 22.0 & AMOS 22.0 Ver. Findings: As a result of Correlation analysis, Predictive validity and Construct validity have meaningful effect. Also, In case of Path analysis, distributive justice and interactional justice have meaningful effect but procedural justice has no such effect on Followership. As a result of Mediated effect of followership analysis, distributive and interactional justice have positive impact on (Organizational and Interpersonal). As to the mediation effect of followership analysis, It is shown that distributive and Followership have meaningful effect on In-group, not Out-group. Lastly, It is shown that procedural justice and Followership have no meaningful effect on both In-group and Out-group. Practical Implications: For the implications, distributive justice and interactional justice have positive impact on Followership, while procedural justice has no such impact on Followership. Also, It also possibly has same result to the moderating effect of Leader-Member Exchange. Consequently, It is recognized that a fair process without a fair result cannot be valued. also, We can know that reward for procedural justice is evaluated to kind of negative.

• 한국정보시스템학회지:정보시스템연구
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• 제11권1호
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• pp.51-74
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• 2002

The purpose of this study is to empirically investigate critical success factors for effective implementation of web-based distance learning system. First of all, four critical success factors are theoretically derived from reviewing previous research. They are: (1) learner-related factor including the variables such as teaming ability, learning attitude, and attending motivation, (2) environmental factor including the variables of physical and mental support for learners, (3) instructional design factor represented by one variable, the degree of appropriateness of learning contents, and (4) the factor concerning the level of self-directed learning readiness embracing the variables such as curiosity for learning, openness towards challenge of learning and affection for learning. Subsequently, the relationships between these four critical success factors and the degree of learning satisfaction are empirically investigated. The data for empirical analysis of the research are collected from 1,020 respondents who have already passed the web-based distance learning courses which have been implemented in Information and Communication Officials Training Institute. Out of 1,020 responded questionnaires, 875 data were available for statistical analyses. The main results of this study are as follows. Firstly, the most important factor for successful implementation of the web-based distance learning system is shown to be the instructional design factor, and in the next place, the self-directed learning readiness factor, the environmental factor and the learner-related one in sequence. Secondly, additional analysis of the variables included in the instructional design factor shows that availability of practical information and knowledge is the most influencing variable, and next, interesting composition of contents, reasonable learning amount, optimal level of instruction, and understandable explanation are significantly important in the descending order. Lastly, among learning motivators, strong intention of acquiring business knowledges and skills is found to be the most important satisfier in the web-based distance learning. The theoretical contribution of this study is to derive a comprehensive model of critical success factors for implementing the web-based distance learning system. And, the practical implication of this study is to propose efficient and effective guidelines for developing and operating the web-based distance learning system in the various kinds of organizations.

• 한국한의학연구원논문집
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• 제15권1호
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• pp.1-11
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• 2009

The eminent brother doctors Cho-Gaek Hur (Young Hur) and Cho-Sam Hur (Eon Hur) represent the medical tradition of the southeastern region of Mt. Jirisan incluiding Sancheong. This study investigated and examined their herediatary testimonies and medico-historical facts described in the literature tale, genealogy and family collection of works. At an early age after their family run away to the southern region from the harm of political struggle, they gave up taking the highest-level state examination to recruit ranking officials and set their heart on learning medicine. Their choice of medicine was the second best plan for the survival of their family and descendents from the influence of their ancestors who suffered from the party strife during the late Joseon Dynasty. The case is a good example of the deliberate action of the nobility intellectuals since the late Goryeo and early Joseon dynasties to who made attempts to have the minimum elegance and cause while securing livelihood after they have been collapsed politically. The tale of Cho-Gaek and Cho-Sam is a typical story of eminent doctors which combined reality and fiction about the persons who had outstanding medical skills. In the tale, the elder brother was good at herbal prescriptions and the younger brother was good at acupuncture, contrasting the treatment of administrative internal medicine and insertive acupuncture treatment. It shows that the prepositions for the choice of the treatment method for the public during that period were safety and fast efficacy. In their old age, they wrote a book titled Jinyangsinbang. Another Jinwoosinbang is estimated as a different kind of copy, which was a medical writing from experience that derived from the same original book as Jinyangsinbang. written by Cho-Gaek Hur and it is a valuable medical material that possesses the distinct features of the local medicine during the late Joseon Dynasty. Most of the contents are variations in application using the basis of Dongeuibogam, forming the roots of the traditional Korean medicine in Sancheong region together with the medical activities of the Hur brothers.

• 대한가정학회지
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• 제44권10호
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• pp.21-34
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• 2006

The purpose of this study is to define the roles of the central, district, and municipal Healthy Family Support Centers in order to establish their individual identities. Two hundred twenty-five 225 subjects were surveyed with a questionnaire about the role of each Healthy Family Support Center. The subjects of this study were professors, public officials and staff who were in charged of the Healthy Family Support Centers. This study revealed the following results. First, the central Healthy Family Support Center should playa supportive role to develop and propagate a variety of programs which can be used for the clients in the district and municipal Healthy Family Support Centers. Second, roles of the district Healthy Family Support Center are highly recognized not only for their supportive role in activating municipal Healthy Family Centers but also for their publicity role in them. Finally, the most necessary role of the municipal Healthy Family Support Center is to manage family counseling and family education. In order to accomplish the roles of each Healthy Family Support Center, the mutual relationship among central, district, and municipal Healthy Family Support Centers should be horizontal. Moreover, district Healthy Family Support Centers should be promptly established in order to enable for the central Center to play its roles properly.