• International Journal of Reliability and Applications
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• 제15권1호
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• pp.51-64
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• 2014

This paper develops a warranty cost model for complex systems with imperfect repair within a warranty period by addressing a practical case that the first inter-failure interval is longer than any other inter-failure intervals. The product is in its best condition before the first failure if repair is imperfect. After the imperfect repair, other inter-failure intervals which are explained by renewal processes, are stochastically smaller than the first inter-failure interval. Based on this idea, we suggest the failure-interval-failure-criterion model. In this model, we consider two random variables, X and Y where X represents failure intervals and Y represents failure criterion. We also obtain the distribution of the number of failures and conduct the warranty cost analysis. We investigate different types of warranty cost models, reliabilities and other measures for various systems including series-parallel configurations. Several numerical examples are discussed to demonstrate the applicability of the methodologies derived in the paper.

• 산업경영시스템학회지
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• 제24권64호
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• pp.29-38
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• 2001

Most warranty studies assume that the usage intensity is the same for all buyers. However, in real life the usage intensity varies across the population of buyers. In the general case, one can divide the population into $\kappa$ categories. This has implications for manufacturers of products. Should a manufacturer produce one product and offer different warranties for the $\kappa$ groups or produce different products (one for each group) and offer the same warranty. A warranty cost analysis is needed to choose between these options. The analysis complicated by factors such as adverse selection , buyers attitude to risk and the price structure. In this paper we develop models to study the expected warranty cost for products with free replacement warranty with varying usage intensity. Numerical examples are presented.

• International Journal of Reliability and Applications
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• 제5권2호
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• pp.47-57
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• 2004

The market for used products is becoming more competitive and dealers of used products use warranty to promote sales as well as to provide assurance to customers. Offering warranty results in additional costs associated with warranty servicing. This cost can be reduced through actions such as overhaul and upgrade that improves the reliability of the item. This is worthwhile only if the cost of improvement is less than the reduction in the warranty servicing cost. This paper deals with two models to decide on the reliability improvement strategies for used items sold with FRW policy.

• 산업공학
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• 제23권2호
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• pp.176-181
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• 2010

Warranty claim data analysis is a useful tool for the manufacturer because it contains many useful informations regarding reliability of the product in the real-world environments. Because of the nature of uncertainty and the incompleteness of data, some bias patterns are observed on warranty claim rate known as 'spikes'. Two types of spikes are considered. One is due to manufacturing-related failures. The other is caused by customer's behavior. This paper proposes a model by considering two types of spikes. Warranty claim data is analyzed with the proposed model. To represent spikes observed on the early warranty period, we classify failures into manufacturing-related failures and usage-related failures. Uniform distribution is assumed for the time delayed to diagnose and report by customers. By reducing maximum value of the delayed time by customers, the proposed model characterizes customer's rush in the vicinity of the warranty expiration limit. Experimental results by using the real warranty claim data show that the proposed model is better than the existing one in respect to MSE(Mean Squared Error). Moreover it is expected to estimate the failure rate more realistically with proposed model because it considers the delayed time to diagnose and report by customers.

• 대한안전경영과학회지
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• 제16권1호
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• pp.139-146
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• 2014

As Crosby notes, the most companies spend 15 to 20% of their sales dollars on quality costs. Generally the most effective way to manage quality costs is to avoid having defects in the first place. In this paper we have studied about the repair(service) problem of domestic gas boiler within warranty period. We develop a system, which man could find the cause of the problem at an early stage and could devise a countermove to the problem under supposing that the service(repair) rate follows exponential distribution and the product is manufactured lot-for-lot continually. Using the developed early sensing system. it is expected to improve the reliability of the product, to save expenses of company and to improve customer's satisfaction. And the system will be expended to incorporate information technology, which can detect the repair rate automatically.

• 대한산업공학회지
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• 제27권4호
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• pp.366-373
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• 2001

Economic component screening procedures for multi-component assembly products supplied with warranty are proposed. It is assumed that the screening variable is continuous and the performance variable is dichotomous. Logistic and normal models are considered; the proportion of conforming items is a logistic function of the screening variable in the logistic model and the screening variable given the performance variable is normally distributed in the normal model. Cost models are constructed which involve three cost components; screening inspection cost for each component, cost due to disposing a rejected component, and warranty cost for an assembly product. Methods of finding the optimal screening procedures are presented and numerical examples are given.

• 아태비즈니스연구
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• 제4권2호
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• pp.31-40
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• 2013

This paper portrays the perception of buying behaviour, factors of product preferences and product switch-over among women consumers in Vellore district of Tamil Nadu. To conduct this study, 300 respondents from 20 village blocks of Vellore district were selected using stratified random sampling as the technique and descriptive sampling as the design. The study came out with interesting results and conclusions. It was found that more than half of the respondents were purchasing the product without a bill. It was also found that the respondents who repaired their product in the authorized service centre during warranty period did not continue the same after the warranty period and preferred nearby repair shops. It was further found that more than half of the respondents were checking expiry date and quality standards while purchasing a product. The study's scope was limited to women consumers at Vellore district. It could be used for further research in other aspects such as gender comparison in Vellore district and comparison with other districts of Tamil Nadu and other states of India. It was suggested that there is still a necessity to upgrade the standard of the people in many aspects like education, occupation and level of income, which shall help them to compete with the neighboring cities on living standards.

• International Journal of Reliability and Applications
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• 제4권2호
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• pp.79-95
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• 2003

Manufacturers collect and analyze field reliability data to enhance the quality and reliability of their products and to improve customer satisfaction. To reduce the data collecting and maintenance costs, the amount of data maintained for evaluating product quality and reliability should be minimized. With this in mind, some industrial companies assemble warranty databases by gathering data from different sources for a particular time period. This “marginal count failure data” does not provide (i) the number of failures by when the product entered service, (ii) the number of failures by product age, or (iii) information about the effects of the operating season or environment. This article describes a method for estimating age-based claim rates from marginal count failure data. It uses covariates to identify variations in claims relative to variables such as manufacturing characteristics, time of manufacture, operating season or environment. A Poisson model is presented, and the method is illustrated using warranty claims data for two electrical products.

• 한국경영과학회지
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• 제22권1호
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• pp.87-99
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• 1997

This paper considers warranty servicing for repairable products when product lifetimes are phase-type(PH) distributions. Two replace-repair strategies are analyzed based on renwal processes. The quantities of interest can be expressed in terms of the renewal function which, in general, is very difficult to evaluate. By exploiting properties of PH distributions we obtain simplification to evaluate these performance measures. Numerical examples for four different PH distributions with typical functions are presented and the results are discussed.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2007년도 정기학술발표대회 논문집
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• pp.446-449
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• 2007

건설산업의 재도약을 위해 정부에서는 1990년대 말부터 정부정책을 발표하여 세계수준의 기술경쟁력 확보, 효율적인 생산구조 확립 등을 위해 노력해 왔다. 정부정책의 핵심은 건설산업 전반에 상당한 영향을 미치는 발주, 계약방식의 개선을 통한 건설산업 구조개편 및 기술경쟁체제를 구축하고자 하는 것이다. 해외에서 시설물의 품질향상, 유지관리 및 수명주기비용의 절감, 시공자의 혁신유도 등을 목표로 혁신적인 계약방식에 대한 연구개발 및 시범적용이 활발히 진행되어 왔다. 그 중 성능계약제(Performance Warranty Contracting)는 시설물의 완전한 상태를 보증하며, 결함에 대해 교체 및 보수하는 시공자의 책임을 보증하는 성능기반의 계약방법으로, 민간의 개술개발 유도, 성과물의 품질향상, 생애주기비용 절감, 조기 성능저하 방지, 발주자의 현장 품질보증업무 부담 감소 등의 효과가 있는 것으로 나타났다. 본 연구는 이러한 성능계약제도의 국내 도입을 제안하기 위한 기초 연구로써, 해외 적용현황 분석을 통한 성능계약제도의 개념 정의와 기대효과를 분석하고, 국내 도입시 고려사항을 제시하고자 한다.