• 한국콘텐츠학회논문지
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• 제6권4호
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• pp.38-45
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• 2006

오늘날 대부분의 조직들은 프로세스 중심의 업무 관리를 위해 노력하고 있고, 이를 위한 Business Process Management(BPM)의 개념은 점차 확산되어 가고 있는 추세이다. ISO 9001:2000 품질경영시스템이 Business Process Re-engineering(BPR)의 영향을 받았고, 프로세스 중심적인 경영시스템이기 때문에, BPM은 ISO 9001:2000 품질경영시스템과 다르지 않다고 본다. 한국과학기술정보연구원(KISTI)은 2003년 11월 11일에 ISO 9001:2000 인증은 받았고, BPM 기반의 품질정보시스템을 구축하였다. KISTI의 품질정보시스템은 BPM을 기반으로 하여 프로세스 경영을 잘 지원할 것이며, BPM과 품질경영을 접목한 새로운 사례가 될 것이다.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2022년도 춘계학술대회
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• pp.88-90
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• 2022

해양 디지털 항로표지 정보 협력 시스템 과제에서 개발되는 소프트웨어의 품질 관리를 위해 국제 표준 기반 표준 품질 프로세스와 프로젝트 관리 시스템 기반 의사소통 및 정보공유 체계를 구축했다. 또한 연구과제 산출물 작성 현황에 대한 모니터링과 소프트웨어 품질 점검 및 검증 지원을 통해 고품질 소프트웨어 개발을 달성한다.

• 품질경영학회지
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• 제44권1호
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• pp.109-120
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• 2016

Purpose: This study developed a method of determining priorities for evaluating and revising defense standards. Methods: The proposed data integration and refinement methods are used to obtain component reliability information and to determine the frequency of component citation based on Pareto analysis. Based on the reliability information and the frequency of cited components, the target components for quality improvement can be determined and improved using various methods, such as engineering changes, special meetings, additional training, and revising the maintenance manual. Results: Based on the proposed process, we identified components that need to be improved in order to enhance the quality and reliability. Conclusion: Our process will improve the quality and reliability of weapon systems. The proposed process can be adopted for various weapon systems to enhance their quality and reliability, and to reduce military spending.

• 품질경영학회지
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• 제24권4호
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• pp.90-102
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• 1996

Process incapability index which is intended to evaluate the process capability by measuring process incapability provides more detailed information by dividing information about the process mean and variance. But when the target value is not consistent with the center of specification, it is very difficult to evaluate the process capability accurately. Thus it is necessary to improve the existing process incapability index. The improved process incapability index can identify the variation of the process faster than other process capability indices when applied firstly, to the precision process which can be affected sensitively by the change of the process, secondly, to the ordinary process where cost difference from the change of process is noticeable. By using subindices such as inaccuracy index and imprecision index, it is easier for quality manager to find where the cause of the variation of process is, and to take necessary action in advance.

• Journal of Information Technology Applications and Management
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• 제17권1호
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• pp.83-105
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• 2010

The competence of enterprise for managing information is evaluated not by the amount of information but by the quality of information such as response time, data consistency, and data correctness. The degradation of data quality is usually caused by the inappropriate process of managing the structure and value of stored data. According to the recent survey on the actual condition of data quality management, the correctness and consistency of data appeared to be the most problematic area among the six criteria of data quality management such as correctness, consistency, availability, timeliness, accessibility, and security. Moreover, the problem was more serious in case of small and medium-sized companies than large enterprises. In this paper, therefore, we attempt to propose a new data quality control methodology for small and medium-sized companies that can improve the correctness and consistency of data without consuming too much time and cost. To adopt the proposed methodology to real application immediately, we provided some scripts for as-is analysis and devised automation tools for managing naming rules of vocabulary, terminology, and data code. Additionally, we performed case study on the distribution service of a small-sized company to estimate the applicability of our tool and methodology.

• 지식경영연구
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• 제10권3호
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• pp.51-80
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• 2009

The purpose of this study is to empirically analyze the impact that occurs when Korean organizations make practical use of various information technology tools and systems in the knowledge management process, such as sharing, learning and creating knowledge. Such a process is usually made through online and offline knowledge management activities. This paper also verifies how the externalization of tacit knowledge, and the internalization of explicit knowledge via the Internet and offline socialization activities have altered the mechanisms of knowledge transfers inside organizations. For the research, a survey was conducted on the satisfaction and usability levels of information technology, and the impact of IT usage on the results of knowledge management activities and knowledge transfers. 622 Korean organizations were surveyed, including major listed firms and public organizations. The results were examined as an online/offline integration process using SECI's Model proposed by Nonaka (1994, 1995). The analysis shows that information technology satisfaction and the usage of information technology help accelerate the pace of the knowledge flow and amplify the volume of the knowledge transfer by boosting the externalization and internalization processes-also known as knowledge management activities. However. there is no distinct correlation between information technology and socialization, an offline knowledge transferal activity. In particular, the quality of knowledge-an end result of knowledge transfer-does not improve merely by the externalization of online knowledge and instead requires the internalization of knowledge processes. Above all, the research reveals that offline socialization processes vastly contribute to the improvement of knowledge quality. This paper suggests that in order to ensure a transfer of quality knowledge, an organization or a company should focus on the use of information technology rather than the satisfaction level of information technology, and that knowledge transfers via the Internet has limitations in creating high quality of knowledge. For an organization to ensure the transfer of high-quality knowledge, the organization should not entirely hinge the transfer of knowledge online, as it is essential to have an offline method-a form of socialization such as a 'community of practice.'

• 품질경영학회지
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• 제41권2호
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• pp.185-196
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• 2013

Purpose: This paper is focused on introducing the Automotive Functional Safety International Standard-ISO 26262 and proposing effective countermeasures of ISO 26262. Methods: We studied collected data about ISO 26262 and analyzed the relationship between ISO 26262 and Quality 5 Star of Hyundai Kia Motors for the integrated product development process. Results: Results showed the product development process for the integration plan between ISO 26262 and Quality 5 Star. In addition, we added an entry about the functional safety in the evaluation item of Quality 5 Star System. Conclusion: In order to introduce ISO 26262 effectively, we proposed ISO 26262 requirements and functional safety concept to be added to Quality 5 Star.

• 품질경영학회지
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• 제28권4호
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• pp.204-222
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• 2000

Supply Chain Management is a process-oriented concept, integrated approach to procuring, producing, and delivering products and services to customers. Supply Chain Management covers the management of material, information, and funds flows. A strategic supply chain management produces for value maker and the ultimate customer. One aim of this paper is to determine the effect of contract parameters on the quality of the end product of the supplier-producer chain. The supply chain management is viewed as a single entity rather fragmented. This research constructed model the relationship of supply chain management to quality management. The questionnaire were tested with survey of supplier's employee and the result were analyzed using SEM(Structural Equation Model). As a result, Quality performance positively depends on the communication, coordination, and process management between the supplier and the producer.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

• 품질경영학회지
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• 제43권4호
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• pp.499-510
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• 2015

Purpose: This paper treats the improvement of the quality and reliability of military weapon systems based on the maintenance data. Methods: The proposed method of the data integration and refinement are used to obtain the component reliability information and to find the frequently failed components based on the Pareto analysis. Based on the reliability information and the number of failed component frequencies, the target components of quality improvement are determined and improved by multiple methods such as engineering changes, special meetings, additional training and revising maintenance manuals. Results: Based on the proposed process, we find some components which need to be improved in order to enhance the quality and reliability. Conclusion: A process is developed for improving the quality and reliability of weapon systems. This process will be adopted by various weapon systems to enhance the quality and reliability, as well as reduce military spending.