• The Korean Journal of Health Service Management
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• 제6권2호
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• pp.25-34
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• 2012

The purpose of this research is to evaluate the degree of transactions of the electronic commerce in the hospitals. We created well-organized questionnaire to achieve this goal. we did telephone interviews with the hospitals, and then we reached out to the hospitals by e-mail and postal mail. We interviewed 311 hospitals, and 104 hospitals participated in this study. We conducted cross tabulations. The results are following : Among the subjects, male was 77.9%(81) and female was 22.1%(23). 51.0% of the hospitals used electronic commerce in their work purpose. The proportion of the hospitals that started their electronic commerce before 2000 years was 30.2% and after 2000 years was 69.8%. In the major electronic commerce service providers, 30.4% of the hospitals had their contract with auction, 18.4% of the hospitals had their contract with public procurement services. which is running by Korean government, and 11.8% were with EZmedicom and 10.8% were working with Carecamp. Through electronic commerce, the most high usage was office supplies 41.0% and the send area was medical supplies 11.2%. The results of this study suggest that electronic commerce in health care field is a very new area compared to other industries. There may be lots of barriers in the aspects of a way of working and norms of health care field. Electronic commerce system and contracts with their electronic commerce service providing partners.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• 제21권5호
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• pp.167-180
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• 2021

Due to the development of IT technology and the spread of infectious diseases, online non-face-to-face services are rapidly expanding. In particular, the information delivery process is also changing from the past postal branch-based to an information delivery system using mobile devices. This change is due to the change from the information delivery using the telephone line to the information delivery system using the Internet. Mobile notification service is a service that sends electronic notices to mobile devices held by users to deliver information and is validated for delivery, which has the advantage of reducing the benefits of unnecessary mail production, exposure to personal information, and misdelivery. However, user identification information must be provided to operators that provide mobile electronic notification services. In this paper, the current state of use of the mobile electronic notice service, which has been in effect since 2019, is investigated and analyzed, and the current mobile electronic notice service is to be safely provided and to take appropriate protection measures for personal information. In providing the mobile electronic notification service to users, it is possible to identify the service standards required by the sending agency, and based on this, prepare the technical standards for the mobile electronic notification service that the sending agency must comply with in advance and use it for the mobile electronic notification service.

• Journal of Korean Society for Quality Management
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• 제44권4호
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• pp.883-895
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• 2016

Purpose: The demand for ordinary mail services supplied by 'Korea POST' is decreasing due to the opening of mail service market and the growth of alternative communication media such as e-mail and SNS. To overcome this situation it is urgent to introduce new services that can be able to appeal customers and to improve existing services. Methods: A field survey is conducted to corporate customers who send ordinary mails and individual customers who receive these mails, respectively. Quality attributes of ordinary mail services are classified by two-dimensional perspectives in terms of Kano model. Decision tree model is utilized for classifying the quality attributes. Comparative analyses are done whether there are perceived differences on each quality attributes between corporate customers and individual customers. Results: Quality attributes such as 'discount postal charges', 'sending small packages by simply dropping it into a mail box', 'sending a mail of any appearance', 'delivering a mail anywhere', and 'receiving a mail at a preferred time where a customer is located ' are classified differently according to some market segments, while most of the quality attributes are classified as attractive or one-dimensional. Conclusion: Decision tree model has been found to be most effective to classify quality attributes for each market segment especially when trying to classify quality attributes belonging to 'gray areas'. Based on the perceived differences on quality attributes among customers, strategic implications are suggested to obtain potential customers and to have competitive advantages.

• The Journal of Society for e-Business Studies
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• 제15권2호
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• pp.93-105
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• 2010

Address and location information is gaining importance as a channel between business entities and customers. However, as the new address scheme, which is based on street name and building number, is deployed, various problems occurred in the areas of postal service, logistics and management of customer information. And therefore it is necessary to make plans for integration and application of address information and location information. In this study, we clearly identify the problems when the governments and companies manage the address and location information under the circumstances of new address system. And we suggest improvement plans from the viewpoint of code scheme and database linkage.

• IE interfaces
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• 제24권4호
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• pp.435-446
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• 2011

Performance measures play a critical role in formulating mail delivery strategies and evaluating actual results. Nevertheless, the existing method and corresponding system to determine the standard workloads of mailmen is developed without careful consideration of real delivery environments and various requirements of mailmen. Hence, the current system is insufficient for optimal management of workloads and shows substantial gaps when compared to the results of actual work-site. This study considers how to improve the current workload management system of mailmen. We first performed the as-is analysis of the mail delivery service and then developed a prototype of advanced delivery workload management system. The to-be system consists of five subsystems which can be grouped into three categories; master data management, workloads management, performance analysis. Our results can be a valuable guide for the development of real system for measuring and balancing the workloads of mailmen.

• Journal of Korean Library and Information Science Society
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• 제30권4호
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• pp.137-161
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• 1999

The purpose of this study provides the conceptual and practical framework on the strategy to enhance services for the visually handicapped in the braille libraries. In order to achieve this purpose, the questionnaires, the interview, and the observation of the data collection techniques are used in the study, and the braille libraries throughout Korea which are in operation are selected as subjects for the research and survey. The results of the study are summarized as follows. 1. Most of the braille libraries, about 70%, are located in Seoul. It thus appears that this geographical unbalance cause the visually handicapped inconvenience in use, who is especially living at the regions where no braille library is located nearby. 2. To enhance the efficiency of the library services for the visually handicapped, first of all, the limited scope of the subject as well as the poor volume of the collections should be resolved as soon as possible. 3. Most of the libraries are neither equipped with necessary facilities to publish in braille nor secured the supporting instruments which facilitate to use library services for the visually handicapped satisfactorily. 4. The collections for the visually handicapped consist of the brailles and the recordings mainly. Because the visually handicapped is difficult to access and visit at the libraries alone, these materials are generally circulating rather outward by postal service than inward. 5. The qualified staff who has the very responsible position for reading and circulation is required to have educational background in library and information science, to have passions for the visually handicapped, and to have abilities to understand and translate the materials in braille.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제23권58호
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• pp.59-69
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• 2000

Development of digital information and internet technology causes the changes of technology environments and companies, and the variety of customer needs has been dynamically changed in terms of integrating information system with customer satisfaction. Moreover a new logistics concept is needed through the sharing information between suppliers and consumers, which maximizes the level of customers service and its flexibility by changing functional-oriented to process-oriented. In other words, Supply Chain Management (SCM) is now considered as a key aspect of business, which controls the flows of information, funds, and goods in the supply chain. Rationalization of transport-delivery system will be one of the most important issues on logistics management to the domestic companies. The companies need the effective delivery system. Especially in the case of delivery system from distribution centers to customers or vendors, it might take a long time to control the delivery system manually because it would be hard to apply the automatic vehicle routing algorithm effectively considering all the practical constraints. Thus this study develops a heuristic algorithm of automatic vehicle delivery support system in terms of grouping by short ranges of vehicle movement utilizing postal coordinates, which satisfies a variety of realistic constraints and reduces controlling time of manual operations. In addition, the performance of the algorithm developed in this study is evaluated through the case study.

• Journal of Korean Society of Occupational and Environmental Hygiene
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• 제29권3호
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• pp.368-374
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• 2019

Objectives: To examine the associations of borg's scale with actual heart rates of workers and energy consumption during their physical work. Methods: A total of 72 workers performing physical activities in postal service, ceramic manufacturing, and metal manufacturing participated in heart rate measurement for 1 work shift using the activity meter(A360) and responded to a borg's scale questionnaire. Results: In consistent with previous findings, we presented high correlation between borg's scale and energy consumption measures among workers performing physical activities(r=0.89) while post-work average heart rate showed nearly no correlation with post-work borg's scale (r=0.09). We proposed a set of adjustments when using borg's scale to estimate physical workload for those workers engaged in physical activities during the majority of their work shift. Conclusions: Our findings suggest that a caution should be paid to when using Borg's scale to estimate heart rates during physical activities as well as energy consumption as the product of heart rate measurements.

• Journal of Preventive Medicine and Public Health
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• 제31권4호
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• pp.857-874
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• 1998

The objective of this study is to collect the opinions on the present condition and the improvement directions of urban health centers from and to make a comparison. Samples were drawn from the various sources of a district in seoul. 53 persons involved in district health's administration(the Members of a District Parliament, the senior officials of a District office, village chief) and 84 health center workers were surveyed with anonymous postal questionaires and 427 district private medical personnels with postal questionaires and 625 users of a health center with direct questionaires, from November 18 to 25, 1996. Additionally, 12,151 households were surveyed with self-reported questionaires including priorities on special district health services of health center, from September 1 to 7, 1996. The major findings were as follows : 1) Although the persons involved in district health administration tend to put lower priority on health service over other community activities, they well acknowledged the importance of health center. But health center workers strongly acknowledged the importance of both health service and heath center. 2) As to the level of human resoureces, equipments and ammenities of Health Center commpared with private medical institute, the persons involved in district health's administration and health center workers responded that health center was higher in following order : 54.9%, 41.6%, 36.5% and 88.0%, 80.7%, 44.1%. 3) Concerning the priorities of health center's improvement, the persons involved in district health's administration replied in the order of reinforcement of proffesional health workers (43.3%), improvement of equipments and ammenities(28.3%), and the health center workers replied in the order of reconstruction of organization(24.1%), public health education and promotion(22.8%), reinforcement of proffesional health workers(21.0%). 4) Both the persons involved in district health's administration and health center workers replied that Ministry Health and Welfare, District office, health center were essential as the most critical organizations in the activation of Health Center's Function. 5) Persons involved in district health's administration and health center workers chose, as the most important health center's Function, medical treatment and prevention of infectious disease, and prevention of acute and chrone disease control and special district health service, respectively. Both Groups replied that fammily planning and parasite control are no longer in need. 6) As the future health service requiring reinforcement, every human resources parties considered health conselling, health line, sex education as the most imortant elements in public health education. Concerning the reinforement of other health services such as medical checkup and visiting nurses, every human resources parties showed more than 80% approval rate, but for oriental medical care service, the private medical personels showed relatively low approval rate(52.9%). Therefore the planning for reinforcement of health center's function requires the reflection of human resources party's opinion and the implication of system which can control and combine the differences in party's opinions.

• Journal of the Korean Institute of Landscape Architecture
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• 제41권5호
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• pp.9-18
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• 2013

Urban parks are public spaces that provide various services for any urban resident to use and enjoy. Parks should be fairly distributed so that the urban parks can be equally used amongst different regions, generations and classes. Researches on spatial distribution of urban parks have been continuously conducted from the past based on the principles of fairness with variety, and it was evident that their techniques have become more elaborate and sophisticated. Yet, there have been limitations in the analysis of residents who are the main users of the urban parks. The research done so far was unable to apply the real number of the residents and it was carried out by only classifying and analyzing the population by the same scale(grid in the same sizes), postal(zip) code and administrative district. The actual population that resides within the usable range of urban parks was not used. This study analyzes and evaluates the spatial distribution that the residents can use on foot, by utilizing the service areas and the residents' registration data by addresses. In this study, to analyze the square measure of the service areas of neighborhood parks in Daegu Metropolitan City and the number of residents within and outside of the service area, network analysis techniques were employed and the residents' registration data were utilized. Major findings were that the Square measure of service areas of neighborhood parks turned out to be 31.23% of the square measure of the residential areas and also, that only 43.03% of the population of the Daegu Metropolitan area lives within the service areas of the neighborhood parks.