IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
권호 표지
DOI QR코드

DOI QR Code

Development of a Delivery Workload Management System for Measuring and Balancing Standard Workload of Mailmen

집배부하량 산정 및 평준화를 위한 집배부하 관리시스템 개발

  • Cha, Chun-Nam (Dept. of Industrial and Systems Eng. / Engineering Research Institute., Gyeongsang National University) ;
  • Sun, Ji-Ung (Dept. of Industrial and Management Eng., Hankuk University of Foreign Studies) ;
  • Park, Moon-Sung (Postal and Logistics Technology Research Dept., Electronics and Telecommunications Research Institute)
  • 차춘남 (경상대학교 산업시스템공학부) ;
  • 선지웅 (한국외국어대학교 산업경영공학과) ;
  • 박문성 (한국전자통신연구원 우정물류기술연구부)
  • Received : 2011.07.11
  • Accepted : 2011.09.28
  • Published : 2011.12.01
Download PDF
⟨ Previous Next ⟩

Abstract

Performance measures play a critical role in formulating mail delivery strategies and evaluating actual results. Nevertheless, the existing method and corresponding system to determine the standard workloads of mailmen is developed without careful consideration of real delivery environments and various requirements of mailmen. Hence, the current system is insufficient for optimal management of workloads and shows substantial gaps when compared to the results of actual work-site. This study considers how to improve the current workload management system of mailmen. We first performed the as-is analysis of the mail delivery service and then developed a prototype of advanced delivery workload management system. The to-be system consists of five subsystems which can be grouped into three categories; master data management, workloads management, performance analysis. Our results can be a valuable guide for the development of real system for measuring and balancing the workloads of mailmen.

Keywords

References

  1. Ahngeon Accounting Firm (1998), A Study on the Development of Standards for Assessing Required Manpower of Mailman, Research Report.
  2. Telecommunications Development Institute (1990), A Study on the Methodology for Efficient Human Resource Management of Postal Service, Research Report
  3. Electronics and Telecommunications Research Institute (2005), A Study on the Measuring Workload of Mailman, Research Report.
  4. Electronics and Telecommunications Research Institute (2007), A Study on the Methodology for Performance Management of Postal Delivery Service, Research Report.
  5. Korea Institute of Public Administration (2007), A Study on the Development of Standards for Assessing Required Manpower of Mailman in Korea Postal Service, Research Report.
  6. Korean Institute for Labor Studies and Policies (2006), A Study on the Labor Force Diagnosis of Postal Offices and Mail Centers, Research Report
  7. Kwon, K. H. and Kim H. J. (2004), A Study on the Methodology for Promoting Efficiency of Human Resource Management in Korea Postal Service, Postal Information, 57, 63-88.
  8. Lee, C. M, Jin, B. W., Jeong, E. H., and Oh, Y. J. (2002), A Survey on the Infrastructure for Postal Delivery Service of Mailman, Proceedings of Conference on Ergonomics, Ergonomics Society of Korea
  9. Lim, S. B. (2002), A Efficient Method of Postal Manpower Supply System, Proceedings of Conference on Public Administration, Korean Association for Public Administration.
  10. Sun, J. U., Song, Y. H., and Yee, S. R. (2008), A Study on a Model for Measuring Standard Workload of Mailman, Industrial Economic Journal, 21(5), 2203- 2223.