• Title/Summary/Keyword: point of impact

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Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty

  • NGUYEN, Do Thanh;PHAM, Van Thanh;TRAN, Dung Manh;PHAM, Duyen Bich T.
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.8
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    • pp.395-405
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    • 2020
  • This study examines the relationships and the impacts of service quality, customer satisfaction and switching costs on customer loyalty of e-banking in commercial banks. This study uses questionnaires with 7-point Likert scale to collect data from 227 e-banking users, who are mainly students and paid employees in Hanoi City, Vietnam. The collected data are analyzed by using multivariate linear regression method. The results show that all five factors of service quality in e-banking - reliability, responsiveness, service capacity, empathy and tangibility - have positive correlations with customer satisfaction. Among these determinants, service capacity and tangibility have the strongest impact. It means that, by increasing the quality of their services through five above factors, especially through improving capacity and tangibility, commercial banks can satisfy their customer better. In addition, customer satisfaction is strongly and positively correlated to customer loyalty. It means that, if customers are satisfied with e-banking services of one bank, they not only continue to do more businesses with this bank, but also recommend this bank to other people. Lastly, customer loyalty also has a strong and positive correlation with switching costs, which means customers tend to be loyal to one bank if the barriers to switching banks increase.

Development of Design Method for a Bumper Cross-section Satisfying Protection Requirements for Car Body and Pedestrian (Using CAD/CAM) (충격성능 및 보행자 보호규제를 만족하는 범퍼 단면결정 설계기술 개발 (CAD/CAM 활용을 위한))

  • Kang, Hyung-Seon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.8 no.5
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    • pp.968-972
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    • 2007
  • The importance of bumper system lies not only in the styling of vehicles, but also in the protection of vehicles and pedestrians from reasonable impact. In this study, we proceed to search a method for efficient bumper system without using the impact test and the computer simulation to analyze the bumper system. In the process of the research, we proposed the each method that is used to search the shape that satisfy each regulations in first, because bumper's dimensions to satisfy 'vehicle protection' regulations and form's dimensions to satisfy ‘pedestrian protection' regulations are difficult to exist together. After that we proposed the calculate method and design algorithm that is used to search a reasonable point satisfying the two regulations together.

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Impact of nuclear and renewable energy sources on environment quality: Testing the EKC and LCC hypotheses for South Korea

  • Ugur Korkut Pata;Mustafa Tevfik Kartal
    • Nuclear Engineering and Technology
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    • v.55 no.2
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    • pp.587-594
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    • 2023
  • This study investigates the impacts of nuclear energy consumption on environmental quality from a different perspective by focusing on carbon dioxide (CO2) emissions, ecological footprint, and load capacity factor. In this context, the South Korea case, which is a leading country producing and consuming nuclear energy, is investigated by considering also economic growth, and the 1997 Asian crisis from 1977 to 2018. To this end, the study employs the autoregressive distributed lag (ARDL) approach. Different from previous literature, this study proposes a load capacity curve (LCC) and tests the LCC and environmental Kuznets curve (EKC) hypotheses simultaneously. The analysis results reveal that (i) the LCC and EKC hypotheses are valid in South Korea; (ii) nuclear energy has an improving effect on the environmental quality; (iii) renewable energy does not have a significant long-term impact on the environment; (iv) the 1997 Asian crisis had an increasing effect on the load capacity factor; (v) South Korea has not yet reached the turning point, identified as $55,411, where per capita income improves environmental quality. Overall, the results show the validity of the LCC and EKC hypotheses and prove the positive contribution of nuclear energy to South Korea's green development strategies.

A Study on Measuring Residues and Ignition Characteristics of the Gunpowder by Using a Handgun (권총용 화약잔사의 실측 및 발화특성에 관한 연구)

  • Song, Jae-Yong;Choi, Young-Woo;Kim, Dong-Hwan;Nam, Jung-Woo;Kim, Jin-Pyo
    • Fire Science and Engineering
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    • v.24 no.5
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    • pp.102-106
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    • 2010
  • This paper studied the measurement about the gunpowder residue quantity by using a handgun and we carried out an experiment ignition characteristics of the gunpowder residue for the investigation fire cause into the indoor shooting range in Busan. The measurement of the gunpowder residue quantity is spouted by using a 0.38 inch gun and 9 mm gun. We were carried out evaluation experiments such as impact sensitivity test, static electricity sensitivity test, friction sensitivity test and measuring a flash point for the ignition characteristics about the gunpowder residue. From experiment results, the impact sensitivity and friction sensitivity of the gunpowder residue in comparison with ball powder are highly sensitive and the gunpowder residue ignites at a relatively low temperature.

Development Method's Impact on Function Points in IT Projects - Focused on New Development and Enhancement - (IT프로젝트에서 개발방법이 기능점수에 미치는 영향 - 신규개발과 보강개발을 중심으로 -)

  • Lee, Won-Ho
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.4
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    • pp.131-139
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    • 2009
  • The decision makers of IT projects are faced to situations to choose a best development method between inhouse development and solution purchase when companies must develop a new system or enhance the existed system. For those decision makers related to the IT projects, this study provides them with meaningful results through the ISBSG project repositary, how each development method, such as a development inhouse, a solution purchased, a combined method, impact the function point, which is a critical factor to measure the required time, efforts, cost of IT project development.

Nuclear energy, economic growth and CO2 emissions in Pakistan: Evidence from extended STRIPAT model

  • Muhammad Yousaf Raza;Songlin Tang
    • Nuclear Engineering and Technology
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    • v.56 no.7
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    • pp.2480-2488
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    • 2024
  • Pakistan is a developing country whose maximum amount of mixed energy is provided by electricity, oil, coal, and gas. The study objective is to analyze the six major social factors to describe the significance of nuclear energy and CO2 emissions at the decisive point coming from income, trade, energy, and urbanization. This study has tried to analyze the impact of different factors (i.e., fossil energy, GDP per capita, overall population, urban population, and merchandise trade) on Pakistan's CO2 emissions using the extended STRIPAT model from 1986 to 2021. Ridge regression has been applied to analyze the parameters due to the multicollinearity problem in the data. The results show that (i) all the factors show significant results on carbon emissions; (ii) population and energy factors are the huge contributors to raising CO2 emissions by 0.15% and 0.16%; however, merchandise and GDP per capita are the least contributing factors by 0.12% and 0.13% due to import/export and income level in Pakistan, and (iii) nuclear energy and substitute overall show a prominent and growing impact on CO2 emissions by 0.16% and 0.15% in Pakistan. Finally, empirical results have wider applications for energy-saving, energy substitution, capital investment, and CO2 emissions mitigation policies in developing countries. Moreover, by investigating renewable energy technologies and renewable energy sources, insights are provided on future CO2 emissions reduction.

A Method for Improvement of Tide and Tidal Current Prediction Accuracy (조위 및 조류 예측 정확도의 개선 방법)

  • Jung, Tae-Sung
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.13 no.4
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    • pp.234-240
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    • 2010
  • In order to predict coastal environmental changes caused by coastal development and effectively manage marine environment, the exact information about water level changes and hydrodynamic circulation is essential. However, most of the environmental impact assessment has been using only limited tidal constituents in the numerical tide model to predict the real tide and tidal currents caused by the synthesis of many other tidal constituents, which causes an error in the environmental impact assessment. In this study, a method, which uses the limited tidal constituents at the offshore open boundaries and the observed tide at the inner or nearby point to predict the real tide in the model domain accurately, is suggested. Tidal and tidal currents predicted by the suggested method agreed well with the observations.

A Study on the Impact of Runoff Discharge by Developing in Upper Area (유역 상류지역의 개발이 유출에 미치는 영향에 관한 연구)

  • Kang, Sang-Hyeok;Kim, Kyoung-Nam
    • Spatial Information Research
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    • v.15 no.2
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    • pp.147-158
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    • 2007
  • Kangwon province has been suffering from the various types of disasters and these disasters stand In the way to sustainable development. The heavy rainfall by typhoon RUSA in 2002 damaged to property and bodily injury, and gave us a lesson. Even if the refuge activities plan by local government plan for disaster were established with rainfall event, it could not its role in practice. Beside it, the potential disaster risk remains still in existence because the disaster restoration work aims to original state. Therefore, in this study we focused on the point at issue of developing in upper area and its impact on discharge hydrograph.

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The Impact of Leadership and Dynamic Capabilities on Firm Performance, Mediated by Digital Transformation - Aerospace & Defense Industry - (리더십과 동태적 역량이 디지털 전환을 매개로 기업성과에 미치는 영향 - 항공우주 및 방위산업을 중심으로 -)

  • Jin-Seog Kim;Ki-Woong Kim;Sung-Sik Park
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.31 no.3
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    • pp.133-141
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    • 2023
  • In the recent context of the Fourth Industrial Revolution, there is growing interest in digital transformation and smart factory as a focal point. But, the Aerospace and Defense (A&D) sector has seen limited research on digital transformation, primarily concentrating on digitally-driven areas. The study validates hypotheses pertaining to the factors that facilitate successful digital transformation within the A&D sector and the influence of digital leadership and dynamic capabilities, employing statistical tools like SPSS and AMOS. The comprehensive analysis reveals that, similar to manufacturing industries, digital leadership in A&D companies exerts an influence on successful digital transformation through dynamic capabilities. Furthermore, digital transformation within the A&D sector has a positive impact on firm performance. This paper offers empirical insights into digital transformation within the A&D sector, shedding light on how successful digital transformation can be achieved within the domestic A&D industry.

Korean Customer Attitudes Towards SNS Shopping

  • Cho, Young-Sang;Heo, Jeong-Yoon;Youn, Myoung-Kil
    • Journal of Distribution Science
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    • v.10 no.8
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    • pp.7-14
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    • 2012
  • As a new format of retailing, social shopping on SNS has rapidly grown in recent. Although there is much literature associated with customer behaviours in the academic world, little attention has been paid to identifying the shopping patterns of SNS shoppers. This paper will, thus, identify how perceived value has an impact on the buying intention of SNS shoppers, after illustrating what kind of factor influences the formation process of perceived value in the Korean marketplace. Given that SNS shoppers are for the most part 20s as well as 30s, the authors handed out questionnaires to them. Furthermore, based on literature review results, the conceptualised research model was developed. Despite lack of literature, the authors developed five constructs like price reduction, quantity- and time-limited message, product ranges, information-sharing, and required number of shoppers. The researchers made a considerable effort to identify the relationship between research concepts and each variable, based on a few research analysis methods such as frequency analysis, the Varimax rotation technique used orthogonal rotation, Cronbach's Alpha, PCA (Principle Component Analysis), and the like. Amongst the 5 variables used to measure the degree of influences on the perceived value as a social shopping characteristic, it has been evident that price cut, required minimum shoppers, product variety, and information-sharing have a positive impact on the perceived value formation processes of SNS customers. Also, this research implies that SNS retailers can differentiate themselves from other retailers by differently using the above factors. From a practitioner's point of view, these factors should be strategically used to increase the social shopping opportunities of SNS users. It is, furthermore, evident that the perceived value formed by the above 4 factors have played an important role in the buying decision process of SNS customers. In a sense, whether customers are aware of higher price cut rates, information-sharing, required minimum shoppers, and product variety has a positive impact on making buying decisions. From a retailer's point of view, online shopping mall operators are able to use blog as well as twitter to improve the buying intention as a marketing tool of social network, because the business activities provided by social shopping retailers, like the rapid, accurate responses to customer requirements, the provision of a variety of information, and the communications between customers are closely related to buying intentions. There are a few research limitations to conduct this empirical research. It was not easy to review prior papers, due to its lack. In spite of the increasing number of SNS shoppers in Korea, little research attention has been paid to this kind of research topic by academicians, because buying products or services through SNS is in its infancy. With regard to research populations, it would be difficult to generalise the research findings in Korea, owing to unbalanced respondent distribution. Considering the above research limitations as well as the growth of social shopping, many authors should pay considerable attention to SNS-related issues in the future, and develop the more sophisticated criteria to measure the characteristics of SNS shoppers.

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