• Title/Summary/Keyword: performance management system

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Impact of quality management system process implementation on differentiated competitive advantage and management performance: the moderating effect of company size (창업기업의 품질경영시스템 프로세스 실행이 차별화 경쟁우위 및 경영성과에 미치는 영향: 기업 규모의 조절효과)

  • Jeong, Heon Bae;Lee, Hyun-Woo
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.225-235
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    • 2020
  • The purpose of this study is to identify the effect of the start-ups' quality management system implementation on differentiated competitive advantage and management performance, and to verify the effect of the moderating effect of company size between the quality management system implementation and differentiated competitive advantage. A questionnaire was conducted for start-ups and 259 samples were analyzed using SmartPLS 2.0. First, it was found that leadership, planning, support, operation, performance evaluation, and improvement have a positive effect on differentiated competitive advantage, and contexts of organization does not have a positive effect. Second, differentiated competitive advantage has a positive effect on financial and non-financial performance. Third, company size has a moderating effect in the relationship between leadership, support, operation, improvement and competitive advantage. The results of the study can be interpreted that the quality management system improves the quality of start-ups and has a positive effect on management performance. In addition, it implies that the organizational situation and the size of the company should be considered when implementing the quality management system.

Exploring the determinants of information systems performance: A case of Korean SMEs

  • Donghee Kim;Jungeun Cho;Sungwook Jung
    • International journal of advanced smart convergence
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    • v.13 no.2
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    • pp.235-248
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    • 2024
  • The performance of informatization differs depending on its utilization, investment and construction methods. This study analyzed the key factors affecting the performance of informatization based on a public survey on the information system operation of small and medium-sized companies in Korea. Through structural equation modeling and one-way ANOVA, the study identified the pathways leading to performance. As a result of the analysis, it was confirmed that higher levels of top management support are associated with increased information system use and performance. Similarly, higher levels of information system use are correlated with better performance of information systems. This research is significant as it investigates and reveals how top management support and information system usage work in the cases of SMEs in South Korea, which is a leading country in manufacturing. The findings of this study will provide valuable insights for SMEs, whether they have already developed an information system or plan to do so, in their efforts to enhance corporate competitiveness.

A Study on Factors Influencing the Performance of the Knowledge Management System(KMS): Focused on Subjective Norm and Personality (지식관리시스템의 성과에 영향을 미치는 요인에 관한 연구: 주관적 규범, 성격특성을 중심으로)

  • Kang, Mun-Sang;Kang, Sung-Bae;Shin, Mun-Bong
    • Knowledge Management Research
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    • v.12 no.5
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    • pp.71-87
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    • 2011
  • This study focuses on influencing factors of TAM on personality, subjective norm and then examines the relationship between influencing factors such as KMS usage and system performance. The survey was collected from KMS users by e-mail and on-line questionnaire. Finally, 206 questionnaires were chosen for the analysis of data. It was analyzed by SPSS and AMOS for the frequency analysis, reliability analysis, CFA(Confirmatory Factor Analysis) and SEM(Structural Equation Modeling). The results were as follows. First, subjective norm is found to be especially important to KMS usage. Second, Extraversion positively moderated the relationship between subjective norm and perceived usefulness. Third, KMS usage is significant to personal performance such as knowledge growth, decision making and the ability of problem solving. This study proposed that the usage of Knowledge Management System positively contributes to the improvement of personal performance.

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Effectiveness of Quality Management System Implementation Based on BSC Framework (BSC 관점의 품질경영시스템 구축효과 : ISO 9001 인증기업을 중심으로)

  • Park, Moo-Hyun;Ju, Ki-Jung;Lim, Sang-Jong
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.34 no.2
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    • pp.85-91
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    • 2011
  • The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than have direct effects on financial performance. Finally we suggest implications of this study and future research direction.

Improvement of Cloud Service Quality and Performance Management System (클라우드 서비스 품질·성능 관리체계의 개선방안)

  • Kim, Nam Ju;Ham, Jae Chun;Seo, Kwang-Kyu
    • Journal of the Semiconductor & Display Technology
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    • v.20 no.4
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    • pp.83-88
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    • 2021
  • Cloud services have become the core infrastructure of the digital economy as a basis for collecting, storing, and processing large amounts of data to trigger artificial intelligence-based services and industrial innovation. Recently, cloud services have been spotlighted as a means of responding to corporate crises and changes in the work environment in a national disaster caused by COVID-19. While the cloud is attracting attention, the speed of adoption and diffusion of cloud services is not being actively carried out due to the lack of trust among users and uncertainty about security, performance, and cost. This study compares and analyzes the "Cloud Service Quality and Performance Management System" and the "Cloud Service Certification System" and suggests complementary points and improvement measures for the cloud service quality and performance management system.

A Study on the application of Balanced Scorecard in Small Business: A case of development of a Human Resource Evaluation System (중소기업의 BSC활용방안에 관한 연구 : 인사평가제도 시스템 구축 사례)

  • Kang, Shin-Cheol
    • Journal of Information Technology Applications and Management
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    • v.16 no.1
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    • pp.77-96
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    • 2009
  • The balanced scorecard has drawn attention from many researchers in various fields since its appearance in 1992. It became a norm for performance evaluation framework in many areas, such as marketing, information system evaluation, strategic planning, etc. Centered in the large companies in Korea, the balanced scorecard has been popularly used as a performance evaluation tool for human resource management. Now we Question its applicability to performance evaluation tool even in small business. This study tried to apply the balanced scorecard in developing an information system for performance evaluation in a small business. The study showed that the balanced scorecard can be nicely used in small business as a performance evaluation tool. The process of developing an information system is described in detail. The practitioners are to obtain a lot of insights in designing their human resource management systems from the study results.

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A Structural Analysis of the Factors Affecting Productivity Performance: Based on SME of Manufacturing Certified the PMS (중소기업의 생산성 성과 요인에 관한 구조적 분석: 생산성경영시스템(PMS) 인증 제조업을 중심으로)

  • Seo, Chang Soo;An, Oak Hyeon
    • Journal of Korean Society for Quality Management
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    • v.47 no.2
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    • pp.295-314
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    • 2019
  • Purpose: This study aims to investigate the factors affecting productivity performance for Korean SMEs of manufacturing which had obtained the certification of Productivity Management System(PMS) that is a Korean assessment program for enhancing maturity of company's management systems. Methods: The proposed model is based on the PMS model. The valid 759 data registered from 2010 to 2018 year was analyzed using SEM analysis for testing hypotheses. Results: The results are as follows. First, Leadership affects the five core sub-system processes positively, but doesn't a significant Business Performance directly. Secondly, HRM, Customer & Market Analysis, and Process Management excluding Productivity Development and Measurement Analysis and Knowledge Management have a significant effect on Business Performance. Lastly, when examining the mediation effect, Process Development, Customer & Market Analysis, and HRM have indirectly effect between Leadership and Business Performance. Conclusion: This study results suggest not only the role of leadership to improve productivity performance of SME, but also which core processes are focused and differentiated.

A Study on Construction of Disaster Management System at a Large-scale Concert (대형공연 시 재난관리시스템의 구축에 관한 연구)

  • Min, Se Hong
    • Journal of the Korea Safety Management & Science
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    • v.15 no.4
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    • pp.17-24
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    • 2013
  • On this study, we extracted pending problem and controversial point from management of disaster such as terror for domestic massive performance and then, investigated countermeasure plan against disaster for massive performance through comparison and analysis between anti-disaster strategy of Korea and U.S. U.S are conducting security system actively for passenger of major facilities such as public institution. Nonetheless, In U.S that has the world's best security system, serious affair such as 911 terror and Boston marathon terror are continued to happen. When considering domestic situation that North Korea and South Korea are antagonistic to each other, it is judged when it is high time to prepare for threat of terrorism. Accordingly, On this study, through analyzing of latest terror attacks in U.S and disaster risk in the nation, we analyzed in detail countermeasure plan classified as legislation, operation of security system, instilling a sense. As the result of this analyzing, using by flow-chart, we suggested domestic optimized disaster management system for massive performance. Consequently, we propose to establish systematized disaster management system such as preliminary survey of disaster influence for massive performance.

Performance Index Analysis of Schedule Introducing EVMS (EVMS를 도입한 공정의 성과지수 분석)

  • Kim Young;Lee Young-Dae;Kim Sung-Hwan;Kim Jung-ki
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.456-459
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    • 2002
  • It is lately issued studies on EVMS(Earned Value Management System) throughout construction industry, which is management system integrating cost and schedule effectively. So identifying importance and circumstance of introducing EVMS, CPI(Cost Performance Index) and SPI(Schedule Performance Index), which are critical components on schedule introducing EVMS, calculate and it intends to analyze the trend and problem of cost and time throughout project management, applying various statistical data analysis method.

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A Case Study on The User Oriented Management System for Enterprise Information Systems Operational Performance (사용자 중심의 기업정보시스템 운영성과 관리체계에 관한 사례연구)

  • Lee, Yong Geun;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.22 no.1
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    • pp.109-130
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    • 2015
  • This study aims to provide the results of a case study, based on the action research approach, in which an user-oriented management system for enterprise information systems operational performance is successful developed and applied. This study performs the research and summarizes the results by adopting 5-step approach of action research, i.e., diagnosing, action planning, action taking, evaluating and specifying learning. The most important lessons learned from the study include (1) operation performance measures should be established to be shared by the management and users; (2) evaluation and improvement activities should be performed continually; and (3) formula to calculate the measure should be evolved so that improvement initiatives can be identified. The results of the study are expected to provide the companies intending to develop a management system for enterprise information systems operational performance with the practical and useful information. In addition, it is expected to suggest the research results that can be utilized as a basis for future research in this area.