Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

Impact of quality management system process implementation on differentiated competitive advantage and management performance: the moderating effect of company size

창업기업의 품질경영시스템 프로세스 실행이 차별화 경쟁우위 및 경영성과에 미치는 영향: 기업 규모의 조절효과

  • Jeong, Heon Bae (Department of Business Administration and Economics, Chung-Ang University) ;
  • Lee, Hyun-Woo (Entrepreneurship, Graduate School of Chung-Ang University)
  • 정헌배 (중앙대학교 경영경제학부) ;
  • 이현우 (중앙대학교 일반대학원 창업학과)
  • Received : 2020.04.09
  • Accepted : 2020.06.20
  • Published : 2020.06.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to identify the effect of the start-ups' quality management system implementation on differentiated competitive advantage and management performance, and to verify the effect of the moderating effect of company size between the quality management system implementation and differentiated competitive advantage. A questionnaire was conducted for start-ups and 259 samples were analyzed using SmartPLS 2.0. First, it was found that leadership, planning, support, operation, performance evaluation, and improvement have a positive effect on differentiated competitive advantage, and contexts of organization does not have a positive effect. Second, differentiated competitive advantage has a positive effect on financial and non-financial performance. Third, company size has a moderating effect in the relationship between leadership, support, operation, improvement and competitive advantage. The results of the study can be interpreted that the quality management system improves the quality of start-ups and has a positive effect on management performance. In addition, it implies that the organizational situation and the size of the company should be considered when implementing the quality management system.

본 연구의 목적은 창업기업의 품질경영시스템 실행이 차별화 경쟁우위 및 경영성과에 미치는 영향을 확인하고, 품질경영시스템 실행과 차별화 경쟁우위의 관계에서 기업 규모의 조절효과를 검증하는 것이다. 창업기업을 대상으로 설문을 진행하여 259부를 SmartPLS 2.0을 사용하여 분석하였다. 연구결과 첫째, 리더십, 기획, 지원, 운영, 성과평가, 개선은 차별화 경쟁우위에 긍정적인 영향을 미치며, 조직의 상황은 긍정적인 영향을 미치지 못하는 것으로 나타났다. 둘째, 차별화 경쟁우위는 재무적 및 비재무적 성과에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 기업 규모는 리더십, 지원, 운영, 개선과 차별화 경쟁우위의 관계에서 조절 역할을 하는 것으로 나타났다. 연구의 결과는 품질경영시스템이 창업기업의 품질을 개선하여 경영성과에 긍정적인 영향을 준다고 해석할 수 있다. 그리고 품질경영시스템을 실행할 때 조직의 상황과 기업 규모가 고려되어야 한다는 시사점을 준다.

Keywords

References

  1. KAB, http://kab.or.kr/index/?sburl=/page/s0203_2_2.php#QMS
  2. C. W. Lee. (2016). A Comments of the Quality Management System(QMS) for Exploratory Research -Focus on the ISO9001:2015 -. Doctoral Thesis, Yeungnam University, Gyeongsan.
  3. Franca, R. B., Jones, E. C., Richards, C. N., & Carlson, J. P. (2010). Multi-objective stochastic supply chain modeling to evaluate tradeoffs between profit and quality. International journal of production economics, 127(2), 292-299. https://doi.org/10.1016/j.ijpe.2009.09.005
  4. Singh, M. (2008). Strategic management and competitive advantage. Global India Publications.
  5. Reed, R., Lemak, D. J., & Mero, N. P. (2000). Total quality management and sustainable competitive advantage. Journal of quality management, 5(1), 5-26. https://doi.org/10.1016/S1084-8568(00)00010-9
  6. J. W. Choi. (2015). Influential Factors on Performance of ISO 9001 Quality Management Systems using Mckinsey's 7S Perspective. Doctoral Thesis, Hankuk university of foreign studies, Seoul.
  7. S. H. Jin. (2013). An empirical study on the influence of the quality management system and absorptive capacity on the perforrmance of venture business in manufacturing. Doctoral Thesis, Konkuk university, Seoul.
  8. Anderson, S. W., Daly, J. D., & Johnson, M. F. (1999). Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage?. Production and operations management, 8(1), 28-43. https://doi.org/10.1111/j.1937-5956.1999.tb00059.x
  9. Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of operations management, 17(4), 393-409. https://doi.org/10.1016/S0272-6963(98)00046-1
  10. T. H. Kwon, G. S. Park & G. Chen. (2013). Differences in Strategic Quality Management and Performance Measurement between ISO Accredited and non-ISO Accredited in Chinese Companies. Korea International Accounting Review, 51(10), 409-428.
  11. Ministry of Trade, Industry and Energy. (2015). Establishment of the 4th basic plan for quality management and research on policy direction. Sejong Special Self-governing City.
  12. Porter, M. E. (1987). Form Competitive advantage to corporate strategy, Harvard Business Review, 65(3), 43-59.
  13. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
  14. Fahy, J. (2000). The resource-based view of the firm: some stumbling-blocks on the road to understanding sustainable competitive advantage. Journal of European industrial training. 24(2/3/4), pp. 94-104. https://doi.org/10.1108/03090590010321061
  15. Robert, G. M. (2010), Contemporary strategy analysis. Concepts, Techniques, applications, 7.
  16. Y. T. Cha. (2016). The Influence of Innovative Activity on Business Performance in Mainbiz: Focusing on Mediating Effect of Competitive Advantage and Moderating Effect of Firm Life Cycle. Doctoral Thesis, Sangmyung University, Seoul.
  17. Zhou, K. Z., Brown, J. R. & Dev, C. S. (2009), "Market orientation, competitive advantage, and performance: A demand-based perspective, Journal of business research, 62(11), 1063-1070. https://doi.org/10.1016/j.jbusres.2008.10.001
  18. K. O. Lee. (2015). The Influence of Start-up CEO's Entrepreneurial Attributes and DFCA on Business Performance.
  19. C. S. Suh & C. D. Park. (2002). The Measure of Operating Results for Hotels: Focused in Economic Value Added. Korean Journal of Hospitality & Tourism, 11(1), 123-147.
  20. M. K. Kim. (2010). A Study on the Management Performance Evaluation Model of Construction Firms. Doctoral Thesis, KyungHee University, Yongin.
  21. Powell, T. C. (1992). Research notes and communications strategic planning as competitive advantage. Strategic management journal, 13(7), 551-558. https://doi.org/10.1002/smj.4250130707
  22. B. K. Koo. (2003). A study on management result strategy through travel agency's cost leadership and differentiation advantage, Doctoral Thesis, Kyounggi University, Seoul.
  23. Y. S. Cho. (2011). The Effects of Competitive Advantage and Foreign Market Commitment on Performance : Focused on Korean Small Manufacturing Enterprises. Korea trade review, 36(2), 371-393.
  24. T. H. Kwon, G. S. Park & G. Chen. (2013). Differences in Strategic Quality Management and Performance Measurement between ISO Accredited and non-ISO Accredited in Chinese Companies. Korea International Accounting Review, 51(10), 409-428.
  25. Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California management review, 39(1), 53-79. https://doi.org/10.2307/41165876
  26. Morgan, N. A., A. Kaleka, and C. S. Katsikeas (2004), Antecedents of Export Venture Performance: A Theoretical Model and Empirical Assessment, Journal of Marketing, 68(1), pp. 90-108. https://doi.org/10.1509/jmkg.68.1.90.24028
  27. Y. H. Heo. (2011). Determinants of dynamic capabilities, and their relationships with competitive advantages and performances in overseas markets: Focusing on the Korean manufacturing SMEs engaging in exports. Doctoral dissertation. Sogang University, Seoul.
  28. J. D. Lee. (2015). The Effects of SMEs' Core Competence and Competitive Strategy on their Business Performance. Doctoral Dissertation. Konkuk University. Seoul.
  29. Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing research, 19(4), 440-452. https://doi.org/10.2307/3151718
  30. S. K. Lee, J. G. Kang, B. C. Choi & E. G. Kang. (2016). A Empirical Study on the influence of ISO 9001 QMS to Management Performance, Journal of Digital Convergence, 14(11), 181-191. https://doi.org/10.14400/JDC.2016.14.11.181
  31. S. H. Oh & H. S. Park. (2018). The Effect of Management Innovation on the Relationship between Corporate Social Responsibility and Financial Performance, Journal of Digital Convergence, 16(6), 175-185. https://doi.org/10.14400/JDC.2018.16.6.175
  32. Fornell, C. and Larcker, D. (1981), Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
  33. Chin, W. (1998), "The Partial Least Squares Approach for Structural Equation Modeling," in Modern Methods for Business Research, Marcoulides, G.(Ed.), Mahwah, NJ: Lawrence Erlbaum Associates, 295-336.
  34. Yu, J. P.(2012). Structural equation modeling concepts and understand. Hannarae Publishing Co.
  35. Ahuja, M. K., and J. B. Thatcher(2005), "Moving beyond intentions and toward the theory of trying: effects of work environment and gender on post-adoption information technology use." MIS quarterly, 29(3), 427-459. https://doi.org/10.2307/25148691