• Title/Summary/Keyword: perception & satisfaction

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Measuring the Factors Influencing Customers' Value Perceptions of Foodservice in Namhaean Tourist Area's Restaurant (남해안 관광지 식당의 음식서비스에 대한 내국인 관광객들의 가치 지각에 영향을 주는 요인 분석)

  • Kang, Jong-Heon;Ko, Beom-Seok
    • Journal of the Korean Society of Food Culture
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    • v.23 no.1
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    • pp.48-54
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    • 2008
  • The purpose of this study was to measure the factors influencing customers’ value perception of foodservice in tourist area’s restaurant. A total of 273 questionnaires were completed. Structural equation model was used to measure the causal effects. Results of the study demonstrated that the confirmatory factor analysis model also indicated excellent model fit. The proposed model yielded a significantly better fit to the data than the parsimonious model and extended model. In proposed model, the effects of perceived sacrifice, overall service quality and customer satisfaction on perceived value were statistically significant. The effects of perceived value on loyalty intention were statistically significant. As expected, the overall service quality had a significant effect on customer satisfaction. Moreover, the customer satisfaction played a mediating role in the relationship between overall service quality and loyalty intention.

The Competence and Satisfaction on Inventory Management of the Operating Room Nurses (수술실 간호사의 물품관리 업무역량과 업무만족도 연구)

  • Son, Jeong-Sook;Choi, kyung-Sook;Kim, Hyun-Joo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.6
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    • pp.449-458
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    • 2016
  • The study verified the work capacity (job performance, perception, knowledge) and satisfaction on managing the inventory of operating room nurses working in a more than 700-bed hospital. The purpose of this study was to provide basic data of education for work capacity and satisfaction and quality insurance by analyzing the scores between the three different operating rooms and the correlation between the work capacity and satisfaction by investigating the related factors. This study presented a structured and self-administered questionnaire to 181 nurses who had been working in the operating room more than six months. The mean and standard deviation of the job performance, perception, knowledge, and satisfaction were 4.2(${\pm}0.56$), 3.4(${\pm}0.76$), 3.5(${\pm}0.40$), and 3.4(${\pm}0.55$), respectively. The work capacity and satisfaction of each group did not show a statistically significant difference. The correlations between the job performance and knowledge, knowledge and perception, perception and satisfaction were positive (r=.627, p<0.01), (r=.663, p<0.01) and (r=.485, p<0.01), respectively. Among the factors related to the general characteristics of operating room nurses, only age significantly affected their job performance. This study provides basic data on the maintenance and improvement of their competence and satisfaction by being served as a resource for sustainable human resources management and training, and efficient management of the communication channel between hospitals.

A Study on the Households Property Increase to the Wealth Recognition of Woman's (여성의 부의 인식에 따른 가계자산증식에 관한 연구)

  • Lee, Ae-Lyeon
    • Journal of Family Resource Management and Policy Review
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    • v.13 no.3
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    • pp.181-205
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    • 2009
  • The purpose of this study is to investigate some Influencing factors related to the wealth perception and property increase of 519 women in Seoul. The research was conducted from the end of February 15 to the beginning of January 20, 2009. The figures obtained were analyzed by frequency, percentage, mean, x-test, t-test, F-test, chi-square, and Duncan's F-test with SPSS pc+ The major findings of who study are summarized as follows: l.There were significant differences between the wealth recognition (economic plan affirmative and negative perception of wealth) for women according to social and psychological variables; economic plans have a higher value for married women, older women, those who have followed a postgraduate university course, those with higher income and expenditure, higher life satisfaction, and high and middle satisfaction with their economic life. In particular, economic plans varied significantly according to expectation of wealth in old age, and future economic prospects in the middle group. 2. Increased wealth and economic according to social and psychological variables (marital status, age, education, income, expenditure, life satisfaction, satisfaction with economic life, expectation of wealth in old age, future economic prospects) were shown to be associated with the following methods of increasing property: use of savings banks (p<.001) showed a rate of deposit of 20%-40% (p<.001) saving and thrift was a practice (p<001) that was related to the cost of living; and education expenditure (p<.001) as a property preparation period was exhibited in women aged 25-30 (p<.001). 3. There were significant differences in the recognition of wealth according to strategies for increasing wealth. There were no significant differences between mean of property acquisition and point of expenditure or the property preparation period in the perception of wealth. The related variables in rate of deposits were under 20% according to economic plan and negative wealth perception. In contrast, in the middle and high group, the economic plan and negative wealth perception were 20%-40% in relation to the rate of deposits. Variables related to the action of saving and thrift and property acquisition were practiced in the low and middle group of affirmative wealth recognition and the high group of negative wealth perception. The high group for wealthrecognition and the low group for wealthnegation exhibited little savings, thrift, and property accumulation. Those variables which point an expenditure the cost of living were education expenditure in all groups of negative wealth perception. The women in the study practiced more soundness economic planning according to their increased wealth and economic strategy. This study suggests that women should have positive wealth perception in their lives.

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A study on the professional self-concept of dental hygiene students and their satisfaction level with clinical practice (치위생과 학생의 전문직 자아개념과 임상실습 만족도와의 관계 연구)

  • Kang, Yong-Ju
    • Journal of Korean society of Dental Hygiene
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    • v.9 no.1
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    • pp.73-84
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    • 2009
  • The purpose of this study was to examine the professional self-concept of dental hygiene students, their satisfaction level with clinical practice and the correlation of the two factors. The subjects in this study were 129 dental hygiene seniors at a college located in the city of J. The selected students had been engaged in a 16-week clinical practice. The findings of the study were as follows: 1. The dental hygiene students investigated got a mean of 3.34 out of possible five points on professional self-concept. As for the subfactors of professional self-concept, they got 3.75, 3.38 and 2.87 respectively on communication, professional work handling and satisfaction level. 2. They got a mean of 3.29 out of possible five points on satisfaction level with clinical practice. As to the subfactors of the satisfaction level, they gave 3.60, 3.50, 3.46, 3.04 and 2.83 to environments for practice, the content of practice, supervision, the length of practice and evaluation respectively. 3. In regard to the relationship of general characteristics to professional self-concept, satisfaction level with the major and social perception of dental hygienist made significant differences to professional self-concept. 4. As for connections between the general characteristics and satisfaction level with clinical practice, satisfaction with clinical practice was significantly different according to satisfaction with the major, satisfaction with the amount of practice and satisfaction with social perception of dental hygienist. 5. There was a significantly positive correlation between professional self-concept and satisfaction level with clinical practice(r=.383, p=.001). In conclusion, how much dental hygienists who are trained to be a dental hygienist are gratified with clinical practice is one of integral factors to affect their development of professional self-concept. Therefore prolonged research efforts should be directed into determining in which way clinical practice should be implemented to develop the professional self-concept of would-be dental hygienists and how to raise their satisfaction with clinical practice.

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The Effect of Landscape Lighting in Pedestrian Street on Perception of Nightscape (상업지역 보행가로 내 조명이 야간경관 인식에 미치는 영향)

  • Song, Doo-Suk;Han, Gab-Soo
    • Journal of the Korean Institute of Landscape Architecture
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    • v.42 no.5
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    • pp.41-51
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    • 2014
  • The purpose of this study is to understand the relationship between physical characteristics and general people's perception. In this study, the physical quantities of artificial lighting were measured from the visual point of the pedestrian and general public perception including preference and satisfaction was examined. As a result of this study, the total luminance and mean luminance had different value in each site. However, there were no significant differences in area and number of light source between sites. The effects of these factors are affected by indoor lighting. In the group of respondents, 10s people, male, students, meeting, 1~2 times a month and 18:00~20:00 had higher satisfaction compared to other groups respectively. A total luminance and mean luminance gave effect on the satisfaction of physical quantities of artificial lighting and the satisfaction on night landscape. With increase in total luminance and mean luminance, the satisfaction was lowered. It is necessary to reflect these factors on the future policies of nightscape.

The Effect of Ecotourism Perception on Behavior Intention and Satisfaction of University Students (대학생의 생태관광 인식이 행동의도 및 만족도에 미치는 영향)

  • Lee, Yk-Su
    • The Journal of the Korea Contents Association
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    • v.21 no.1
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    • pp.268-276
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    • 2021
  • The purpose of this study was to investigate the effect of the value perception of ecotourism on the behavioral intention and satisfaction of university students. The results of the study are as follows. First, it was found that all ecotourism value recognition factors, such as cognitive value, emotional value, and functional value, had a positive(+) effect on satisfaction. Second, it was found that all ecotourism recognition factors, such as cognitive value, emotional value, and functional value, had a positive(+) effect on behavioral intention. These results show that the higher the awareness of ecotourism is, the higher the satisfaction and behavioral intentions of ecotourism are, but the functional value made up of services, quality, and programs has relatively less influence than other factors. Therefore, various marketing strategies and educational programs such as the development of accessible weekend products and development of sustainable light-emitting products that can respond to each ecotourism value recognition factor that affects the ecotourism product satisfaction and behavior intention should be developed.

The Effect of Perception of Creating Shared Value (CSV) Activity on Job Satisfaction of Non-permanent (Part-time) Employees: Analysis of the Mediating Effect of Organizational Commitment and the Moderating Effect of Self-Efficacy (기업의 CSV활동 인식이 비정규직 근로자의 직무만족에 미치는 영향 : 조직몰입의 매개효과와 자기효능감의 조절효과를 중심으로)

  • Min, Heekyung-Jo;Yoo, Tae-Seob;Oh, Sang-Jin
    • The Journal of the Korea Contents Association
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    • v.18 no.5
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    • pp.612-634
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    • 2018
  • This research examines the effect of perception of creating shared value (CSV) activity on the organizational commitment and job satisfaction of non-permanent (part-time) employees in order to understand the importance of CSV. In order to accomplish this study, 559 questionnaires were used for final analysis. SPSS 25.0 was used for statistical analysis. The analysis revealed that perception of corporate CSV activity had a positive effect on job satisfaction of non-permanent(part-time) employees. In particular, it had a positive effect on the relationships between the perception of CSV activity and organizational commitment, as well as organizational commitment and job satisfaction. The mediating effect of organizational commitment and the moderating effect of self-efficacy also had a positive effect. The implication of this study is that the perception of corporate CSV activity plays a crucial role in the current service landscape. Therefore, it is recommended that companies conduct a range of CSV activities and create an inclusive system and organizational culture that encourages active participation of non-permanent employees.

The Relations of Teacher-Efficacy and Perception of Principals' Leadership and Peer Collaboration across Job Stress and Satisfaction (초등교사의 지각된 교사효능감, 학교장 지도성, 동료교사 태도 인식의 잠재프로파일에 따른 직무스트레스와 교직만족도 차이)

  • Yeon, Eun Mo;Choi, Hyo-sik
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.9
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    • pp.482-491
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    • 2018
  • This study intended to identify different level of teacher-efficacy, perception of principals' leadership and peer collaboration as it pertains to a teachers' job stress and job satisfaction in Elementary school. Samples include 1,031 teachers in elementary school from Korean Children & Youth Panel Survey(KCYPS) and data were analyzed using Latent Class Analysis(LCA) to identify different patterns of teacher-efficacy and perception of principals' leadership and peer collaboration. Multivariate analysis of variance were employed to identify the influence of predictors for classification of teachers' job stress and job satisfaction among latent classes. The study found three latent classes at risk class, middle-level adaptive class, and adaptive class and results showed that each distinctive class can be identified by some of predictors. Teachers at adaptive class showed higher teacher-efficacy and positive perception of principals' leadership and peer collaboration than teachers at risk and middle-level adaptive class. Also, teachers at adaptive class showed lower job stress and higher job satisfaction than teachers at two other classes. The study suggests that help teachers based on personal profile are effective rather teacher-efficacy and perception of principals' leadership and peer collaboration.

Assessment of Customer Satisfaction of Foodservice Quality in University Employee Foodservices (대학 교직원의 대학 식당 급식서비스에 대한 만족도 평가)

  • 박정숙
    • The Korean Journal of Community Living Science
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    • v.11 no.1
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    • pp.9-18
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    • 2000
  • The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

Children's Perception of, and Satisfaction with, Outdoor Playground in Metropolitan City (실외 어린이 놀이터에 대한 아동의 인식 및 만족도)

  • 석주영
    • Journal of the Korean Home Economics Association
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    • v.36 no.9
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    • pp.63-74
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    • 1998
  • This study aims to explore children's perception of, and satisfaction with, outdoor playground within their own residential area. In addition, it aims to provide essential data relevant to the building of outdoor playground for children which will both accord with their biological development and meet their needs. The subjects for this study were 866 children of the 2nd, 4th, and 6th grade living in Taegu Metropolitan City. Data were gathered via questionnaries and analysed by frequencies, percentile, chi-square test, one-way ANOVA, scheff test, and regression analysis. The major findings of the study are as follows; 1. As regards the interest children showed in using the playground, the percentage of those who showed 'no interest' was higher than that of those who showed 'interest', indication that the children did not have a strong interest in using the playground. The older the children were, the lower was their degree of interest. 2. As regards desirable outdoor playground facilities, 'toilet' was considered the most important, followed by 'drinks facilities' and 'sunblinds', indicating that children were not satisfied with existing leisure and rest facilities. 3. As regards the degree to which children's satisfaction with the outdoor playground influenced their overall satisfaction, it was found that the higher their satisfaction was with the different kinds of play facilities, the patterns of play facilities and the layout of the play facilities, the higher was their overall satisfaction with the playground.

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