• Title/Summary/Keyword: paper industry

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STUDIES OF DUAL COMPONENT AND MICROPARTICALE RETENTION SYSTEM IN PAPERMAKING ON DYNAMIC DRAINAGE CONDITION

  • Su, Xie-Lai;Yi, Wand-Hai;Shan, Chen-Fu;Quan, Long-Yan
    • Proceedings of the Korea Technical Association of the Pulp and Paper Industry Conference
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    • 1999.11b
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    • pp.125-129
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    • 1999

  • This paper dealt with effect of dual component and micropartical retention system on papermaking. First-pass retention under dynamic drainage condition was studied in neutral and alkaline papermaking system. Cationic starches, amphoteric starches and amphoteric polyacrylamide were added prior to high shear force, then anionic. The system is found to be very useful to inprove filler retention. For mitigating unfavorable effect of interfering sub-stances, anionic trash catcher(ATC) such as p-DADMAC was tested in this study.

A Study on Service Quality in Financial Industry (금융업에서의 서비스품질에 관한 연구)

  • Chung, Young-Bae;Kim, Yon-Soo
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.32 no.4
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    • pp.235-240
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    • 2009

  • This study examines the competitive strategy of service quality in financial industry. Service quality has been suggested as the approach for service organizations to be service and customer oriented. Recently, the issue of internal service quality has been one of topics widely discussed in financial industry. The purpose of the current study is to examine the internal service quality which is believed to increase such organizational performances as customer satisfaction, retention and revenue. Internal service quality index is used to measure service quality in service industry. In this paper, the methodology for measuring the degree of service quality which has been adopted in service quality research area was used. This paper proposes internal service quality index in financial industry. In this paper, we show the application method of internal service quality index.

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