• Knowledge Management Research
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• v.17 no.3
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• pp.93-116
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• 2016

Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

• Informatization Policy
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• v.17 no.2
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• pp.25-44
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• 2010

In order to improve organizational performance, organizations should make a knowledge management system to share, distribute, and create related knowledge effectively in the operational process. It is not too much to say that organizational performance depends on the level of network and networking for the use of knowledge among the agents. Theoretically, a web portal is known as a useful instrument not only to link among the actors who have a specific interest and purpose but also to promote social networking which creates new knowledge relevant to user's environment. In the context, this article explored policy implications of building and operating government portals by analysing the efficacy of the "Innovative Portal", which the Korean government had opened to diffuse its innovation activities and to improve organizational innovation capacities in 2005, in innovation process from the knowledge management perspective. In particular, this study tried to identify how did the "Innovation Portal"influence network and networking of innovation knowledge using hyperlink network analysis method.

• Knowledge Management Research
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• v.22 no.1
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• pp.139-154
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• 2021

As environmental impacts on business management rapidly rise, the importance of resilience has been emphasized ever. Resilience can be defined as the capability to quickly return to daily operational levels after external shocks. Thus, we suggest and empirically verify a conceptual model using enterprise-level resilience in knowledge management. Based on previous studies, sub-components of resilience have been distinguished into R4(i.e., Robustness, Redundancy, Resourcefulness, and Rapidity) and the internal and external knowledge management activities of companies have been identified as prior factors. Considering resilience as mediating variables, firms' knowledge management activities are assumed to affect a firms' performance. We collected data with the structured survey which had been developed from the stepwise approach to verify the structural model that leads to knowledge management activities, resilience, and performance. In further research, we request exploratory research on independent variables that can increase the firms' resilience and on dependent variables that would be influenced by the enterprise-level resilience.

• Knowledge Management Research
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• v.21 no.4
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• pp.287-300
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• 2020

We investigate empirically the impact of IT exploration & exploitation capability and operational capability upon organizational agility, especially small and medium sized firms in the logistics industry in South Korea. Based on literature on the bilateral relationship between organizational agility and IT capability, we follow the established research model and propose hypotheses. This work takes an empirical methodology to test the hypotheses: design survey questionnaires, collect data, test reliability and validity of data, and finally test the hypotheses. Our results based on the data collected in 2018 present that IT exploration & exploitation capability significantly increases operational capability, and operational capability increases organizational agility. We find our contribution in updating previous research findings with recent data and in expanding the domain of research more specifically into small and medium sized firms in logistics industry in South Korea. Practically our work suggests that managers and policy makers should consider both fostering newly emerging IT exploration and existing IT resource exploitation capability in order to enhance organizational agility of those small and medium sized firms in logistics industry.

• Journal of Educational Research in Mathematics
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• v.9 no.2
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• pp.383-404
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• 1999

This study began with an epistemological question about the nature of mathematical cognition in relation to the learner's activity. Therefore, by examining Piaget's 'reflective abstraction' theory which can be an answer to the question, we tried to get suggestions which can be given to the mathematical education in practice. 'Reflective abstraction' is formed through the coordination of the epistmmic subject's action while 'empirical abstraction' is formed by the characters of observable concrete object. The reason Piaget distinguished these two kinds of abstraction is that the foundation for the peculiar objectivity and inevitability can be taken from the coordination of the action which is shared by all the epistemic subjects. Moreover, because the mechanism of reflective abstraction, unlike empirical abstraction, does not construct a new operation by simply changing the result of the previous construction, but is forming re-construction which includes the structure previously constructed as a special case, the system which is developed by this mechanism is able to have reasonability constantly. The mechanism of the re-construction of the intellectual system through the reflective abstraction can be explained as continuous spiral alternance between the two complementary processes, 'reflechissement' and 'reflexion'; reflechissement is that the action moves to the higher level through the process of 'int riorisation' and 'thematisation'; reflexion is a process of 'equilibration'between the assimilation and the accomodation of the unbalance caused by the movement of the level. The operational learning principle of the theorists like Aebli who intended to embody Piaget's operational constructivism, attempts to explain the construction of the operation through 'internalization' of the action, but does not sufficiently emphasize the integration of the structure through the 'coordination' of the action and the ensuing discontinuous evolvement of learning level. Thus, based on the examination on the essential characteristic of the reflective abstraction and the mechanism, this study presents the principles of teaching and learning as following; $\circled1$ the principle of the operational interpretation of knowledge, $\circled2$ the principle of the structural interpretation of the operation, $\circled3$ the principle of int riorisation, $\circled4$ the principle of th matisation, $\circled5$ the principle of coordination, reflexion, and integration, $\circled6$ the principle of the discontinuous evolvement of learning level.

• Archives of design research
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• v.19 no.2 s.64
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• pp.251-260
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• 2006

Rapid development of electronic technology has made it possible to perform various function. But this technology made it increase it's complexity. Therefore, It was important to identify usability problem in interface design. The quality of interface to promote the efficient interaction should be evaluated with regard to users' cognitive characteristics. So, in this paper, washing machine, that is one of the most useful electronic home application was studied menu structure on interface and it's operational states transition. At first, an cognitive menu structure is identified with users' conceptual similarity of the main function of washing machine. Then three washing machines was selected to compare with the cognitive menu structure. And, we were analyzed how operational state of the washing machine was transfered. As a result, we can be revealed that menu operational method based on the cognitive structure was consistent with the user's preferred operational method during the experimental tasks and the users and designers had a different knowledge of an it's function structure. These results will be useful to design the washing machine interface.

• Proceedings of the Korea Water Resources Association Conference
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• 2005.05b
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• pp.44-51
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• 2005

Water flow in rivers during flood season can be 10 to 100 fold higher than normal seasons (low precipitation) in Japan and predicting flood runoff is essential for operating reservoirs with discharging gates. Abundant experiences and knowledge are requisites for operators to be able to make efficient decisions at work. This research investigated a method to transfer technical knowledge by acquiring skills and knowledge from actual dam operators and by using the information to construct an educational training system. The purpose of the research was to enable the execution of a secure and rational reservoir operation during flood period. The educational training system for reservoir operation was developed with the focuses on acquiring knowledge on hydraulics and hydrology and learning about decision making related to the reservoir operation as well as the timing of control. The system is capable of conducting education that corresponds to individual levels in each location. Of the educational training methods, a lecture method that uses textbooks is effective for the understanding of basic knowledge and concepts while a training method that uses a simulation device is essential for the practice of advanced and specialized procedures in specific fields. Simulation devices are used in operational training for airplane flight and driving cars and trains. The educational system presented here was designed to provide further assistance to those who have acquired basic knowledge and concepts through textbooks and also to at low them to perform the satisfactory operation of dam equipment. Our research proposes a method which can realize a system to acquire technical skills-the skills which are the foundation of technical knowledge and operation.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.2
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• pp.343-364
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• 2003

The importance of Knowledge Management (KM) can be easily recognized in many diverse aspects of the theory studies and in KM's efforts to help implement the government's policy to innovate corporation management. The core of KM is to improve the circulation of knowledge by generation, accumulation, sharing, utilization and acquisition by learning. The improvement of knowledge circulation would result in high quality and quantity of intellectual assets in corporations and make decision-making more efficient. This, too, is the operational philosophy of the special libraries. The primary objective of this study is to promote KM by presenting KM methodology and by explaining a theoretical background and cases, based on the existing special libraries. I cite an example of a case wherein merging intellectual assets and human resources activated the company culture. The reference service system, which is the core of the special library, was used in this merging.

• Journal of the Korea Society of Computer and Information
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• v.11 no.3
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• pp.125-132
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• 2006

The construction of an emergency generator's diagnosis system for the preparation of emergency in nuclear plant is vital. To construct a knowledge base of the diagnosis system, the classes and a causality model should be designed. In order to design those elements, at first. object of the diagnosis system should be defined. After the investigation of normal and abnormal states. the external knowledge such as entities and activities is extracted, that the operational principle of the system. For the conversion of the extracted external knowledge to the internal one, the entities are defined as classes and the activities converted into the causality. Through the recursive configuration of the causality and proper examination, the diagnosis knowledge applicable to the knowledge base is completed. In this paper, it is possible to construct a knowledge base with high portability since the independence of design model is considered through the decision table.

• Journal of Nutrition and Health
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• v.36 no.4
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• pp.405-417
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• 2003

This study was to investigate practical methods for activity-based nutrition education for elementary school students, which help them understand the knowledge of food and nutrition and apply it to their day-to-day lives practically. The concept and necessity for activity-based nutrition education Were investigated and practical nutrition education methods based on activities were developed by referring to literatures related to activity based loaming and nutrition education methods. Activity-based nutrition education is a set of methods by which better food and nutrition habits are introduced by means of various activities, such as nutritional plays and games, story composing, nutritional songs, nutritional diaries, role plays, discussion and cooking. Elementary nutrition education should be based on various activities that take into consideration the children's intellectual and physical development because these students are in a concrete operational stage and they are naturally active, curious, and inquisitive. Thus, various activities were developed for elementary nutrition education, and educational effect and~ teaching methods are suggested. Children can be highly motivated and naturally absorb knowledge and desirable attitudes with respect to food and nutrition by means of these activities because they take into consideration the age and intellectual levels of the children.