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Identifying the Effect of Service Quality Attributes on an Overall Customer Satisfaction by the Foodservice Type and the Contract Management Company(CMC) Scale (급식 대상 유형과 위탁급식전문업체 규모별 고객 만족도에 영향을 미치는 서비스 품질 속성의 규명)

  • Park, Mun-Gyeong
    • Journal of the Korean Dietetic Association
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    • v.13 no.2
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    • pp.138-156
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    • 2007
  • The purposes of this study were to a) measure the service quality attributes of foodservice type such as school foodservice, hospital foodservice and business & industry(B&I) foodservice, managed by contract management company(CMC), b) compare with service quality attributes by CMC scale, c) analyze overall customer satisfaction(CS) by the foodservice type and the CMC scale, and d) identify the effect of service quality attributes on an overall CS by the foodservice type and the CMC scale. The questionnaires were handed out to 6,620 customers of 207 school, 38 hospital, and 86 B&I foodservices in 108 CMCs. The statistical data analysis was completed using SPSS Win(ver 12.0) for descriptive analysis, t-test, reliability analysis, and multiple linear regression analysis. From an analysis on service quality attributes, 'proper arrangement of table and chair at hall distribution(3.53)', 'operation of nutrition education(3.50)' were highly perceived to student, 'correctable serving(4.08)', 'serve at fixed distribution time(4.08)', 'kindness of serving employee(4.04)' were highly perceived to patient, 'employee's kindness(3.84)' were highly perceived to customer of B&I. In comparison of service quality attributes by CMC scale, most scores of large enterprise(LE) were significantly higher than small and medium sized enterprise(SME) in school foodservice, hospital foodservice and B&I foodservice. Overall CS levels were 3.53 out of a maximum 5 on B&I, 3.46 on school, and 3.44 on hospital and were evaluated differently CS score by CMC scale. Finally, regression results for the effects of service quality attributes on overall CS by each of foodservice type were identified significantly different service quality attributes by foodservice type such as school, hospital, B&I(p<.001) and by CMC scale. For considering the goal of enterprise on profit-making through CS and the needs of customer on CS at moment of truth(MOT), the findings should be applied to the CMC and the foodservice industry.

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An Integrated Si BiCMOS RF Transceiver for 900 MHz GSM Digital Handset Application (I) : RF Receiver Section (900MHz GSM 디지털 단말기용 Si BiCMOS RF송수신 IC개발 (I) : RF수신단)

  • Park, In-Shig;Lee, Kyu-Bok;Kim, Jong-Kyu;Kim, Han-Sik
    • Journal of the Korean Institute of Telematics and Electronics S
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    • v.35S no.9
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    • pp.9-18
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    • 1998
  • A single RF transceiver chip for an extended GSM handset application was designedm, fabricated and evaluated. A RFIC was fabricated by using silicon BiCMOS process, and then packaged in 80 pin TQFP of $10 {\times} 10 mm^{2}$ in size. As a result, it was achieved guite reasonable integraty and good RF performance at the operation voltage of 3.3V. This paper describes development results of RF receiver section of the RFIC, which includes LNA, down conversion mixer, AGC, switched capacitor filter and down sampling mixer. The test results show that RF receiver section is well operated within frequency range of 925 ~960 MHz, which is defined on the extended GSM specification (E-GSM). The receiver section also reveals moderate power consumption of 67 mA and minimum detectable signal of -105 dBm.

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A Study on Measurement of Objective Image Quality by Scanning Type for MPEG-2-based Terrestrial 2HD Service and Application on Experimental Broadcasting (MPEG-2 기반 지상파 2HD 서비스를 위한 주사 방식별 객관적 화질 측정 및 시험방송 적용 연구)

  • Park, Sung-hwan;Chang, Hae-rang;Lee, Jong-su;Kwon, Soon-chul;Lee, Seung-hyun
    • Journal of Digital Contents Society
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    • v.16 no.2
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    • pp.275-282
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    • 2015
  • Since starting of terrestrial digital broadcasting in 2001, there has been discussion on introduction of multiple broadcasting services, one of advantages of digital broadcasting. In the mean time, task force on terrestrial multiple channel experimental broadcasting was formed with government organizations, broadcasting companies and household appliance companies in Oct. 2013, and terrestrial multiple channel experimental broadcasting was started between Jan. to April, 2014. Based on this experimental result, EBS started 2HD MMS experimental broadcasting first in Korea on Feb. 11, 2015. This study was carried out in consideration of operation of 2 HD channels in existing 6MHz bandwidth based on MPEG-2 codec with development of compression technology. A study on image quality optimization was carried out and applied to 2HD MMS experimental broadcasting through application experiment of variable bit rate and change according to 1080i and 720p scanning type.

Development and testing of multicomponent fuel cladding with enhanced accidental performance

  • Krejci, Jakub;Kabatova, Jitka;Manoch, Frantisek;Koci, Jan;Cvrcek, Ladislav;Malek, Jaroslav;Krum, Stanislav;Sutta, Pavel;Bublikova, Petra;Halodova, Patricie;Namburi, Hygreeva Kiran;Sevecek, Martin
    • Nuclear Engineering and Technology
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    • v.52 no.3
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    • pp.597-609
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    • 2020
  • Accident Tolerant Fuels have been widely studied since the Fukushima-Daiichi accident in 2011 as one of the options on how to further enhance the safety of nuclear power plants. Deposition of protective coatings on nuclear fuel claddings has been considered as a near-term concept that will reduce the high-temperature oxidation rate and enhance accidental tolerance of the cladding while providing additional benefits during normal operation and transients. This study focuses on experimental testing of Zr-based alloys coated with Cr-based coatings using Physical Vapour Deposition. The results of long-term corrosion tests, as well as tests simulating postulated accidents, are presented. Zr-1%Nb alloy used as nuclear fuel cladding serves as a substrate and Cr, CrN, CrxNy layers are deposited by unbalanced magnetron sputtering and reactive magnetron sputtering. The deposition procedures are optimized in order to improve coating properties. Coated as well as reference uncoated samples were experimentally tested. The presented results include standard long-term corrosion tests at 360℃ in WWER water chemistry, burst (creep) tests and mainly single and double-sided high-temperature steam oxidation tests between 1000 and 1400℃ related to postulated Loss-of-coolant accident and Design extension conditions. Coated and reference samples were characterized pre- and post-testing using mechanical testing (microhardness, ring compression test), Thermal Evolved Gas Analysis analysis (hydrogen, oxygen concentration), optical microscopy, scanning electron microscopy (EDS, WDS, EBSD) and X-ray diffraction.

The Effect of Swimming and Minocycline on Motor Function and Expression of Bcl-2 after Spinal Cord Injury in the Rats (미노싸이클린과 수영훈련이 척수손상 흰쥐의 운동기능 및 Bcl-2발현에 미치는 영향)

  • Ha, Mi-Sook;Ha, Bae-Jin
    • Journal of Life Science
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    • v.19 no.10
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    • pp.1489-1494
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    • 2009
  • This study was designed to investigate the effects of swimming and minocycline on motor function recovery and Bcl-2 expression after spinal cord injury (SCI) in rats. After operation, neurological motor behavior test (BBB scale) on days 1, 4, 7, 10, and 14 were tested. Western blot and immunohistochemical assessment (Bcl-2) were performed on day 14. BBB scale started to show a statistically significant difference on day 7 (p<0.05). On day 14, it showed the most significant (p<0.05) difference. Expression of Bcl-2 increased in all the experimental groups. In particular, the highest expression of Bcl-2 appeared in the swimming and minocycline groups. Based on these results, minocycline and swimming were the most effective factors in the motor behavior function and immunohistochemical assessment of SCI rats.

A Path Analysis on Morale among Staff of Long-term Care Insurance in National Health Insurance Corporation (노인장기요양인정조사원의 사기에 관한 경로분석)

  • Kim, Hyun Mi;Choi, Yeon Hee
    • Korean Journal of Occupational Health Nursing
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    • v.21 no.3
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    • pp.247-257
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    • 2012
  • Purpose: This study is designed to identify major factors that affect morale among staff of long-term care insurance in National Health Insurance Corporation. Methods: In order to collect the data, a survey was conducted by using the structured questionnaire based on 161 staff members of long-term care insurance of 50 long-term care operation centers, which were randomly selected by the table of random numbers in the whole centers of National Health Insurance Corporation from September 1 to 30, 2011. As for the data analysis, SPSS 18.0 was used to conduct the descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, mutiple regression, and path analysis. Results: The average point of morale was 3.37, and had a negative correlation with the job stress, while it had a positive correlation with the social support, professional identity, and self-efficacy. Job stress, social support, and professional identity have a significant effect on morale among the independent variables. These variables have significant effects on morale, and also have a positive effect on self-efficacy. The findings show that self-efficacy mediates the process of morale. Conclusion: In this study, the factor which influences the morale was identified. It turned out that the morale could be improved by reinforcing the professional identity, managing the health status as well as rotating the working place. As such, it expects both the improvement of long-term care insurance services outcome and its quality through the morale management.

Effects of Ru/C Catalyst on the CO Tolerance of Anode and Durability of Membrane in PEMFC (PEMFC에서 전극의 CO 내성 및 막 내구성에 미치는 Ru/C 촉매의 영향)

  • Sim, Woo-jong;Kim, Dong-whan;Choi, Seo-hee;Kim, Ki-joong;Ahn, Ho-Geun;Jung, Min-chul;Park, Kwonpil
    • Korean Chemical Engineering Research
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    • v.46 no.2
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    • pp.286-290
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    • 2008
  • Small amounts of CO in reformate fuel gas effectively block platinum catalysts by strong adsorption on the platinum surface at the operation temperature of $60{\sim}80^{\circ}C$ in PEMFC. To oxidate CO, Ru/C layer (CO filter) was placed between Pt/C layer and GDL (gas diffusion layer) in this study. Ru/C filter provided good CO-tolerant PEMFC anode, but decreased the performance of unit cell about 10% at 0.6 V due to mass transfer resistance from Ru/C filter thickness and increase of charge transfer resistance. Membrane degradation is one of the most important factors limiting the life-time of PEMFCs. Membrane durability would be dependent on the electrode catalyst type. It seemed that Ru catalyst layer would shorten the life time of PEMFC as enhanced the fluoride emission rate of membrane in acceleration test.

A Self-healing Space-Division Switch for a 2-Fiber Bidirectional Line Switched Ring (2-선 양방향 선로 스위칭 링을 위한 자기치유 공간분할 스위치 소자)

  • 이상훈;김성진
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.26 no.12C
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    • pp.240-248
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    • 2001
  • This paper describes the design of a space-division switch which can support a self-healing operation of 2-fiber bidirectional line switched ring in 2.5Gb/s SDH-based transmission system. The switch having a 1.25Gb/s throughput has been designed and implemented with COMPASS tool and 0.87$\mu\textrm{m}$ CMOS gate-array. The proposed switch is suitable for the quickly self-healing operations when a failure occurs in a 2-fiber bidirectional switched ring composed of ADM transmission systems. The switch is composed of an add/drop control part, a cross-point switch, a frame-phase aligner, processor interface and an unequipped data framer. The test results of the switch adapted to 2.SGb/s SDH-based transmission system, show immediate restoration when a failure occurs.

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Clinical evaluation of efficacy of transcortical anesthesia for the extraction of impacted mandibular third molars: a randomized controlled trial

  • Demir, Esin;Ataoglu, Hanife
    • Journal of Dental Anesthesia and Pain Medicine
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    • v.20 no.1
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    • pp.9-17
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    • 2020
  • Background: This study aimed to compare the pain levels during anesthesia and the efficacy of the QuickSleeper intraosseous (IO) injection system and conventional inferior alveolar nerve block (IANB) in impacted mandibular third molar surgery. Methods: This prospective randomized clinical trial included 30 patients (16 women, 14 men) with bilateral symmetrical impacted mandibular third molars. Thirty subjects randomly received either the IO injection or conventional IANB at two successive appointments. A split-mouth design was used in which each patient underwent treatment of a tooth with one of the techniques and treatment of the homologous contralateral tooth with the other technique. The subjects received 1.8 mL of 2% articaine. Subjects' demographic data, pain levels during anesthesia induction, tooth extractions, and mouth opening on postoperative first, third, and seventh days were recorded. Pain assessment ratings were recorded using the 100-mm visual analog scale. The latency and duration of the anesthetic effect, complications, and operation duration were also analyzed in this study. The duration of anesthetic effect was considered using an electric pulp test and by probing the soft tissue with an explorer. Results: Thirty patients aged between 18 and 47 years (mean age, 25 years) were included in this study. The IO injection was significantly less painful with lesser soft tissue numbness and quicker onset of anesthesia and lingual mucosa anesthesia with single needle penetration than conventional IANB. Moreover, 19 out of 30 patients (63%) preferred transcortical anesthesia. Mouth opening on postoperative first day was significantly better with intraosseous injection than with conventional IANB (P = 0.013). Conclusion: The IO anesthetic system is a good alternative to IANB for extraction of the third molar with less pain during anesthesia induction and sufficient depth of anesthesia for the surgical procedure.

A Development of the High-Performance Signal Processor for the Compact Millimeter Wave Radar (소형 밀리미터파 레이더를 위한 고성능 신호처리기 개발)

  • Choi, Jin-Kyu;Ryu, Han-Chun;Park, Seung-Wook;Kim, Ji-Hyun;Kwon, Jun-Beom
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.17 no.6
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    • pp.161-167
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    • 2017
  • Recently, small radar has been reduced in size and power consumption to cope with various operating environments. It also requires the development of a small millimeter wave radar with high range resolution to disable the system of target with a single strike. In this paper, we design and implement a signal processor that can be used in small millimeter wave radar. The signal processor for the small millmeter wave radar is designed with a digital IF(Intermediate Frequency) receiver and DFT(Discrete Fourier Transform) module capable of real time FFT operation for miniaturization and low power consumption. Also it was to leverage the FPGA(Field Programmable Gate Array) and DAC(Digital Analog Converter) as a means for correcting the distortion of signals that can occur in the receive path of the small millimeter wave radar to create a RF signal that is used by the system. Finally, we verified the signal processor presented through performance test