• Journal of the Korea Institute of Information and Communication Engineering
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• v.21 no.10
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• pp.1990-1998
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• 2017

The success of naval operation prioritizes the implementation of a robust communication network that delivers accurate and prompt communications to one another. The satellite, which is the main communication network of the military, is required to construct a preliminary communication network because of the enemy radio disturbance and weak point of fixed antenna. The military operational communication network has been in transition from voice-centered wireless communication network to text message-based communication network. In this paper we suggest an enhanced communication method built on Roll Call, the main communication method of ROK Navy operating tactical data link called Link-11. Simulation results display that the proposed method reduces the transmission time per unit frame by 4.3 times compared to the Roll Call and 6.3 times compared with the Round Robin & Broadcasting; it is also proved that the higher the direct reception rate, the shorter the transmission time required by 1.6 times maximum.

• Journal of dental hygiene science
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• v.15 no.2
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• pp.106-112
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• 2015

This study was conducted to provide with baseline data with the purpose of increasing the values of medical services. Self-administered questionnaire survey was conducted on 236 patients at a dental clinic follow-up visit in dentist clinic Gyeongnam area from June 2013 to August 2013. All statistical analyses were performed using SPSS. The motivation visiting the dental clinic is that the first one is introduction from the family and friends, the second is accessibility, the third is conspicuity and the last one is awareness of the dentist. The main variables in the process of treatment are service system, kindness, satisfaction of service, efficient of re-call system. The relief of discomfort at revisit show the highest score in the process of implant treatment and intention of revisit hereafter do in the prostheses process. In the correlation between main variables, service system and relief of discomfort at revisit (r=0.440, p<0.001), kindness and satisfaction of medical service (r=0.675, p<0.001), revisit hereafter and satisfaction of service (r=0.387, p<0.001) and efficiency of re-call system and revisit showed the highest correlation. The influence on satisfaction of dental service show meaningful level in kindness (p<0.001) and efficiency of re-call system (p<0.05). The intention of revisit is affected meaningfully by relief of uncomfort (p<0.05), service system (p<0.05), kindness (p<0.01) and efficiency of re-call system (p<0.01). In summary, the personal network of patients is most important variable at intention for revisit of dental clinic. As satisfaction of kindness and efficiency of re-call system is higher, satisfaction of medical service and intention for revisit are shown higher. Therefore further research for improvement of satisfaction for medical service and of intention of revisit at the dental clinic should be carried out.

• Journal of the Korea Society of Computer and Information
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• v.17 no.10
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• pp.185-192
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• 2012

Call Center requires an ability of agents a lot more than face-to-face contact due to being achieved communication by non face-to face channel for contact with customers. In order to improve the ability of agents, Call Center carries out various educational training according to their work experience and function and with the accomplishment of educational training, Call Center is going to fulfill to develop its quality of counseling and productivity. On the other hand, due to investment of a lot of time and budget to educational training, it is needed to grasp and manage about its effectiveness that how helpful the training is for performance of work-site operations through evaluation of educational training. Having Seen researches about evaluation of educational training until these days, most researches have mainstream to measure satisfaction and a level of learning or degree that how the learning transfers to actions. It is found that a research about an entire evaluation model should be required. This study aims to investigate effectiveness of Call Center educational training from the level of recognition by reflecting Kirkpatrick's the four levels of learning evaluation. By the four levels, reaction, learning, behavior and results, the study found out a connection with standards of evaluation about each levels. In addition, by using structural equation modeling, it was examined goodness of fit about the entire model. Furthermore, by an alternative model, considering a direct relation between a factor of reaction and behavior, it was compared and examined goodness of fit of overall model of the study model and the alternative one.

• Journal of Distribution Science
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• v.15 no.6
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• pp.65-76
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• 2017

Purpose - The quality of customer service has been importantly considered as a way of retaining current customers. Recent development of service industry which based on Information & Communication Technology allows firms to utilize different employees for their businesses. Although it is regarded as important to consider emotional labor of employees working for customers in ICT service industry, little was known the role of emotional dissonance. Thus, current paper focused on emotional labor and tried to identify the factors which influence on employees' intrinsic motivation for married women working in call centers. This study highlighted the influence of the emotional dissonance on the employees' intrinsic motivation, and the moderating influences of work-family conflict on the relationship between emotional dissonance and intrinsic motivation. Research design, data, and methodology - The research samples were gathered from seven call centers of Korean financial institutions located in South Korea. The model of emotional dissonance was developed, which emphasizes the influence of emotional dissonance as a predictor on intrinsic motivation, and then the other model was also introduced to explain how employees' intrinsic motivation were aggravated by work-family conflict. To examine these research models, samples were collected from 468 married women working in call centers of Korean financial institutions located in Seoul. A total of 468 samples were used in the analysis after deleting data of missing value. SPSS 22.0 were utilized for data analysis. Results - The results of current study showed that emotional dissonance is negatively related to intrinsic motivation, and there are significant differences in work-family conflict. Those results generally support the proposed hypotheses. Conclusions - These results suggest that the relationship of intrinsic motivation of married women working in call center for customers' service were influenced by emotional dissonance, which outcomes were interacted not by face-to-face contact with their customers, but by emotional contacts. Managerially, these findings suggest the one who emphasize the quality of customer's service of call center need to introduce the programs for minimizing both of emotional dissonance and work-family conflict. These findings also suggest that the service quality via intrinsic motivation of married women working in call center is hard to be accomplished without considering the factors of emotional dissonance and work-family conflict.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.3A
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• pp.129-139
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• 2003

CAC is a very important issue in CDMA system in order to protect the required QoS(quality of service) and increase the system's capacity. In this paper, we proposed and analyzed a call admission control scheme using multiple thresholds, which can provide quick processing time and better performance. There are two effective thresholds used to decide call admission. One is the number of active users, and the other is the signal to interference ratio(SIR). If the threshold of active users are lower than the low number of users threshold, we accept the new call without any other conditions. Otherwise, we check the current SIR to guarantee the quality of our service. System then accepts the new call when the SIR satisfies system requirement. Otherwise, the call will be rejected. Multiple threshold schemes are investigated and their performance is compared with the number of user and power based CAC's. simulation results are provided to evaluate the performance.

• Journal of Korea Multimedia Society
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• v.15 no.8
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• pp.1038-1047
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• 2012

The SIP(Session Initation Protocol) is an application layer protocol that is used to establish, release, and change the call session of the IP telephony. In the SIP signalling networks, when the number of the UA(User Agent) requested the call session increase, the number of messages to be processed by SIP proxy server increase. It often will be caused the overload of the SIP proxy server. In this paper, we proposed the overload control method with a normal queue and a delay queue in the SIP proxy server. When it is estimated the overload of the server by the excess of the high threshold in the normal queue, new INVITE messages will be put into the delay queue to reduce the load of the server. It results in some delay of the call session from the INVITE message. Subsequently when the number of messages in the normal queue is reduced below the low threshold, the INVITE messages in the delay queue is processed. The simulation results showed that the number of the retransmission messages by our proposed method was 45% less than the one by the method with single queue. The results also showed that the average call success rate by the proposed method was 2% higher than the one by the method with single queue.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.11 no.2
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• pp.293-300
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• 2007

As the development of the various IP-based services, it is expected that Internet telephony service will gradually replace the traditional PSTN-based telephony service. But there are many issues resolved to spread the Internet telephony service. One of them is to support the emergency services in the Internet telephony. In the case of USA, it has been regulated that 911 services should be supported in the Internet telephony services using VoIP on the similar performance level to PSTN 911 service. According to the regulation, basic VoIP 911 calls should be routed to the general access line of LEA without the location information or the callback number, but the enhanced VoIP 911 calls with the location information and callback number should be routed on the dedicated 911 network and destined to the local 911 distribution center such as PSAP. But, in the current VoIP-based Internet telephony network, the emergency call service has not been handled as one of the special services as well at has a worse performance in comparison to it on PSTN. Moreover, the service has a critical problem that it can not be destined to the nearest PSAP because of the insufficient information about the location information and the call back number. In this paper, we suggest the SIP-based emergency call service mechanism in order to resolve the problems above mentioned. This suggested mechanism is implemented to show its effectiveness and efficiency.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.441-447
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• 2003

Recently there is a growing Interest In mobile cellula r network providing multimedia service. However, the link bandwidth of mobile cellular network is not sufficient enough to provide satisfactory services to use rs. To overcome this problem, an adaptive framework has been proposed in this study, we propose a new method of estimating DPR(degradation period ratio) in an adaptive multimedia network where the bandwidth of ongoing call can be dynamically adjusted during its lifetime. DPR is a QoS(quality of service) parameter which represents the ratio of allocated bandwidth below a pre-defined target to the whole service time of a call. We improve estimation method of DPR using DTMC(discrete time Markov chain) model. We also calculate mean degradation period and degradation probability more precisely than in existing studies. Under Threshold CAC(call admission control) algorithm, we present analytically how to guarantee QoS to users and illustrate the method by numerical examples. The proposed method is expected to be used as one of CAC schemes in guaranteeing predefined QoS level of DPR

• Journal of IKEEE
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• v.19 no.3
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• pp.327-334
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• 2015

Various types of middle-ware were created for integration between legacy systems and newly built systems. RPC(Remote Procedure Call), MOM(Message Oriented Middle-ware) and TM(Transaction processing Monitor) are the typical types of middle-ware. One of the most known MOM type middle-ware is PS(Publish/Subscribe). PS enables to create a system which has low coupling and high scalability. But PS based systems also have low cohesiveness. On the contrary, RPC has high cohesiveness but also has high coupling. This paper proposed design and implementation of hybrid model which offset disadvantages of RPC and PS.

• Journal of the Korean Institute of Telematics and Electronics S
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• v.34S no.4
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• pp.1-11
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• 1997

In this paper, modeling of the communication channel occupancy characteristics at the base station in the wide area radio trunking syste has been performed. Using the results, mathematical analysis for the switching capacity at the network switch has also been done. Specificatlly, we propose a G/M/m queueing model for the single service area modeling, and analyze changes in call blockingprobabilities accoridng to changes in the burstness characteristics of group paging calls. As a result, we have observe dthat the channel occupancy variations become larger as the burstness characteristics become more apparent, to make the call blocking probability higher. Next, based on the single service area analysis, we have anayzed mathematically the average switching capacity required to serve mobile subscribers for a wide area radio trunking sytem, where multiple switching port assignments are required when the people in the same group are distributed over several base stations. Accordingly, we have observed that the average and the variance of switching channel occupancy are closely related to the mobility characteristics of subscribers, and that we need a netowrk switch having bigger capacity as subscribers show wider distribution. Especially, with the call dropping probability within 0.2%, a switch having about 5 to 6 times bigger can be required, compared with the one when the mobility of subscribers is mostly restricte dto a single service area.