• 한국정보처리학회논문지
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• 제7권4호
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• pp.1217-1226
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• 2000

Traditionally, Mobile Teletraffic model consists of two sub-models, i.e. the network traffic model and the traffic source model. In this paper, we present the traffic source model by developing MobCall (Mobile Call Simulator) which analyses various mobile wireless environments based on regional characteristics that the base stations are located. User mobility is presented by regional average vehicle speeds and the transportation share rate. Moreover, the user mobility on subway, which is increasing in urban area, is considered in MobCall. And also, user's movements on highway are considered in MobCall. The object-oriented simulation platform, C++SIM, is used to implement MobCall. Using MobCall, the accumulated number of calls in residential and commercial regions, the handoff rate with respect to traffic sources of Seoul, the handoff rate on highway, and the handoff rate according to the call duration are presented. MobCall enables the simulation of dynamic handoff buffering and functional entity control of one base station according to the changes in user's calling pattern at the design phase. Also, when a new town is under construction by a detailed plan, MobCall is used to design the mobile network with regional characteristics and user mobility considered.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2008년도 추계 공동 국제학술대회
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Journal of the Korean Data and Information Science Society
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• 제23권4호
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• pp.777-785
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• 2012

최근 들어 인터넷의 발전 및 정보기술의 급속한 발전은 많은 산업에 있어서 급속한 변화를 이끌어 왔다. 가장 급속히 발전한 산업 중 하나가 콜센터이다. 현재 거의 대부분의 공공기관이나 보험회사 등 금융회사, 쇼핑몰 등에서 수많은 콜센터 인력들이 상담을 진행하고 있으나 몰려드는 상담에 비해 상담원의 수가 많이 부족하여 고객 불만으로 확대대고 있다. 또한 상담원을 통한 제품의 홍보, 상품의 광고 등 매출을 유도하는 중요한 채널인 콜센터의 아웃바운드 기능도 부족한 상담인원으로 인해 수많은 업무를 진행하지 못하는 불상사가 발생되고 있다. 본 연구에서는 데이터 마이닝 기법을 이용해서 통화 연결률을 극대화 할 수 있는 최적시간대 및 통화채널 분석 모델방법에 대하여 제안 하였다.

• Journal of the Korean Society for Industrial and Applied Mathematics
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• 제12권4호
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• pp.271-287
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• 2008

This paper deals with American call and put options. Determining the fair price and the free boundary of an American option is a very difficult problem since they depends on each other. This paper presents numerical algorithms of finite element method based on the three-level scheme to compute both the price and the free boundary. One algorithm is designed for American call options and the other one for American put options. These algorithms are formulated on the system of the Jamshidian equation for the option price and the free boundary. Here, the Jamshidian equation is of a kind of the nonhomogeneous Black-Scholes equations. We prove the existence and uniqueness of the numerical solution by the Lax-Milgram lemma and carried out extensive numerical experiments to compare with various methods.

• 전자공학회논문지S
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• 제34S권10호
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• pp.1-8
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• 1997

In this paper, we propose a call admission control scheme which can be used in real environment for the traffic cibtrik if a base station if DS-CDNA cellular systems. The proposed scheme estimates the mean and variance of other cell interference by using the values used for the closed loop power control. The reerse link capacity of the base station can be calculated by using the estimated mean and variance of other cell interference. The base station admits a call only if the number of users is less than the calculated reverse link capacity. In addition, we propose a simple method to obtain the equivalent number of voice call users per one data call user in multi-rate traffic environment. The method can be applied to call admission control in multi-rate traffic environment.

• 전자공학회논문지S
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• 제35S권7호
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• pp.14-21
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• 1998

In providing with low speed multimedia services, a call blocking rate is greatly varied according to the transmission rate, and thereofr, the call blocking rate is remarkably increased for a service having a high transmission rate compared to a service having a low transmission rate. This paper presents three methods of solving this problem; Packing Scheme in which available channels distributed to each frequency channel are concentrated on one frequency channel and a call having a high transmission rate is assigned to the frequency channel; Queuing Scheme in which queuing is assigned to calls under service is temporarily reduced and a call having a high transmission rate is allowed. The result of performance analysis for 13 Kbps and 128 Kbps service through computer simulation showed that the call blocking rate for 128 Kbpx service was reduced by tens of percent accoring to loads.

• International Journal of Computer Science & Network Security
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• 제21권8호
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• pp.28-34
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• 2021

Internet Service Providers (ISPs) constantly endeavor to resolve network congestion, in order to provide fast and cheap services to the customers. This study suggests two models based on Markov chain, using three and four access attempts to complete the call. It involves a comparative study of four models to check the relationship between Internet Access sharing traffic, and the possibility of network jamming. The first model is a Markov chain, based on call-by-call attempt, whereas the second is based on two attempts. Models III&IV suggested by the authors are based on the assumption of three and four attempts. The assessment reveals that sometimes by increasing the number of attempts for the same operator, the chances for the customers to complete the call, is also increased due to blocking probabilities. Three and four attempts express the actual relationship between traffic sharing and blocking probability based on Markov using MATLAB tools with initial probability values. The study reflects shouting results compared to I&II models using one and two attempts. The success ratio of the first model is 84.5%, and that of the second is 90.6% to complete the call, whereas models using three and four attempts have 94.95% and 95.12% respectively to complete the call.

• 한국항공운항학회지
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• 제18권1호
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• pp.64-71
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• 2010

As the ultimate goal of the Aeronautical communication is delivery of information, it is essential to communicate via accurate use of language; there are possibilities of errors occurring as the exchange of information between pilot and air traffic controller is conducted through radio communication. Especially, there are frequently reported errors in radio communication in the event that two or more aircrafts using similar call-signs are operated in one sector. In this paper, a list of errors, which can possibly caused by air traffic controllers when controlling airplanes using similar call-signs, was derived through preceding researches and theories related to similar call-signs and human errors. Based on this list, an experiment was conducted on 52 air traffic controllers working at "J" international airport. For this experiment, ATC2K which is a simulated approach control radar developed in Korea, was used; and a regression formula was derived by analyzing the quantity of frequency change in error occurrence when controlling two or more airplanes using similar call-signs base on a premeditated scenario.The data presented in this research has useful findings and concepts for understanding the errors that can possibly occur while controlling airplanes using similar call-signs.

• 한국경영과학회지
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• 제23권3호
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• pp.135-151
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• 1998

The demand of large capacity in coming cellular systems makes inevitable the deployment of small cells, rendering more frequent handoff occurrences of calls than in the conventional system. The key issue is then how effectively to reduce the chance of unsuccessful handoffs, since the handoff failure is less desirable than that of a new call attempt. In this study, we consider the control policies which give priority to handoff calls by limiting channel assignment for the originating new calls, and allow queueing the new calls which are rejected at their first attempts. On this system. we propose the problem of finding an optimal call control strategy which optimizes the objective function value, while satisfying the requirements on the handoff/new call blocking probabilities and the new call delay. The objective function takes the most general form to include such well-known performance measures as the weighted average carried traffic and the handoff call blocking probability. The problem is formulated into two different linear programming (LP) models. One is based on the direct employment of steady state equations, and the other uses the theory of semi-Markov decision process. Two LP formulations are competitive each other, having its own strength in the numbers of variables and constraints. Extensive experiments are also conducted to show which call control strategy is optimal under various system environments having different objective functions and traffic patterns.

• 한국통신학회논문지
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• 제22권5호
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• pp.1075-1082
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• 1997

In this paper, we propose a channel assignment scheme for reducing call blocking rate in a base station(BS) of DS-CDMA cellular systems. The proposed scheme can e applied to the case where the capacity of reverse radio link is enough, but not are the available traffic channels performing the digital modulation and demodulation functions between a mobile station and the base station. The proposed scheme takes advantage of the feature of soft handoff in which a mobile station keeps its communication link even if one of the two communication links is released. The scheme estimates the mean and variance of the received power level measured at the base station before assigning a traffic channel for a new call request. The BS makes decision based on the estimated balues whether the new call request will be accepted or not. If it is decided that the capacity of reverse radio link is enough, but all traffic channels are not available, then the BS increases the soft handoff parameter T_DROP to release the traffic channels of mobile stations loactedin soft handoff area. The BS assigns the released traffic channel to anew call or a handoff call. The performance of the proposed channel assignment scheme is evaluated by computer simulation. The results show that the call blocking rate for new calls and handoff calls is reduced.