• Industrial Engineering and Management Systems
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• 제4권2호
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• pp.129-135
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• 2005

Continuous quality improvement through process refinement is a must for survival of all industries in the contemporary market place. This is true for both manufacturing and service sectors. While manufacturing has spearheaded quality efforts, the service sector has lagged behind primarily because of inherent difficulties. Customer satisfaction is perhaps the most important performance measure for service quality. There are a number of quality dimensions in service quality, such as reliability, responsiveness, assurance, empathy, and tangibles. An issue of concern is ‘how can one have a unified measure of service quality across all the dimensions?' The intent of this paper is to determine if the Analytical Hierarchy Process (AHP) method could be used to derive a single quality index. AHP is a quantitative technique that structures a multi-attribute, multi-person and multi-period problem hierarchically so that solutions are facilitated. This paper presents the development of an AHP model and the derivation of a Quality Index through it. The model is used in a hypothetical case and a quality index was developed. The advantages of using such a technique are discussed.

• 유통과학연구
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• 제17권12호
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• pp.43-54
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• 2019

Purpose: Marine transportation companies must improve service quality to secure competitive advantage and continuous relationships with customers. This study explores the value and necessity of service quality in the industry by empirically identifying the factor that would have the largest effect on the improvement of service quality, also examining whether such improvement may actually influence continuous relationships. Research design, data and methodology: Based on an online survey with those in the Korean marine transportation industry, this study conducted statistical analyses using structural equation modeling. Based on relevant previous studies, the current study constructed a total of 55 survey questions. Finally, 281 questionnaires were collected, but 68 were excluded owing to invalid responses. Results: Information service attribute had the largest effect on service quality, whereas communication did not demonstrate a significant influence. In addition, distribution and information services exerted a positive effect on service satisfaction through service quality, and finally influenced relationship continuity. Conclusions: The results shows that marine logistics service quality strategies which were centered on time or local factors, should be considered in terms of the development of innovative services. In particular the improvement of information service systems and strategies in changed business environment.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 1998년도 학술발표회 논문집
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• pp.3-3
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• 1998

In this pressentation it is argued that the heterogeneity of a hydrologic attribute which may seem to be nonstationary at one scale, may become stationary at a larger scale. The fundamental reason for transformation from nonstationarity to stationarity whith the increase in scale is the phenomenon of coarse-graining of the hydrologic processes with increasing scale. Due to the phenomenon of aliasing, a particular scale hydrologic process heterogeneity which is observed as a nonstationary process at that scale, may be observed as a stationary process at a higher(larger) scale whose size is bigger than the stationary extent of the lower scale heterogeneity. As one goes through a hierarchical sequence of larger and larger scales for observations, one would eliminate nonstationarities which emerge at some lower scales at the expense of losing information on the high frequency fluctuations of the lower scale heterogeneities which will no longer be observed at the larger sampling scales. We call this phenimenon as the "coarse-graining in hydrologic observations". In this presentation, it is also argued that by the coarse-graining of hydrologic processes due to the averaging and aliasing operations at increasing scales, the conservation laws corresponging to these scales may still be quite parsimonious, and need not be more complicated as the scales get larger. It is shown that shen a higher(larger) scale process is formed by averaging a lower(smaller) scale process in time or space, the high frequency components of the lower scale process will be eliminated by the averaging operation. Thereby, the resuliiting average hydrologic dynamics, free from the effects of the high frequency components of the lower scale process, can still be quite simple in form. This is demonstrated by means of some recent upscaling work on the solute teansport conservation equation for hetergeneous aquifers. By means of this solute transport example, it is also shown that for the ensemble average form of a hydrologic conservation equation to be equivalent to its volume-average form at any scale, the parameter functions of that conservation equation at the immediately lower scale must be ergodic.

• 한국건설관리학회논문집
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• 제11권2호
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• pp.3-14
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• 2010

건설공사의 성공을 위해서는 고도의 사업관리 능력이 절실히 요구되며, 이를 해결하기 위한 방편의 하나로 다양한 CM 발주방식의 필요성이 부각되고 있다. 이와 같은 맥락에서 최근 들어 'CM at Risk 방식'의 도입이 정부 차원에서 모색되고 있으나 이를 위해서는 그것이 국내 건설 산업과 도입 대상이 되는 공공건설공사의 특성에 적합한가, 또 제도 도입 시 본연의 장점을 최대한 살릴 수 있는 가에 대한분석이 선행되어야한다. 따라서 본 연구에서는 'GM at Risk 방식' 도입 전, 그 대상공사의 특성 및 각 공공공사 유형별 사업특성과의 적합도를 분석하여 본 발주방식 도입의 타당성을 분석하였다. 이를 위해 공공시설물의 유형을 9가지로 구분하고 'CM at Risk 방식'의 일반적 인 특성과 'CM at Risk-GMP 방식', 'CM at Risk 방식-실비정산 방식'에 대한 특성요인 15가지를 도출하였으며, CM업계의 전문가를 대상으로 설문조사를 실시하여 각 유형에 대한 적합도를 분석하였다. 그 결과 설문에 응답한 CM전문가들은 'CM at Risk 방식'의 도입에 부정적인 인식을 가지고 있지는 않은 것으로 나타났지만, 공공공사에 대한 'CM at Risk 방식'의 적용은 공기단축에 대한 필요성 부재나 발주자의 제한된 재정능력 등, 기존 국내 공공공사의 특성으로 인하여 극히 제한적일 것으로 분석되었다.

• 한국정보과학회논문지:데이타베이스
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• 제29권1호
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• pp.34-43
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• 2002

Dublin Core같은 기존의 정적인 메타데이타 집합은 서지 정보 중심의 정적인 데이터 요소를 가지므로 새로운 환경에 적용하기 위해서는 다양한 메타데이타를 위한 메타데이타 간의 통합, 웹 환경에서의 메타데이타의 표준화 문제 및 확장성 문제들이 고려되어야 한다. 특히, 디지털 라이브러리에서 전자상거래의 개념을 포함하며 서로간의 상호운영성을 위해 이벤트중심의 메타데이타 기록 방식이 등장함에 따라 기존 관리법으로는 갱신 연산간의 차별화가 이루어지지 않아 부적절한 갱신 연산 지연이 발생하므로 이에 대한 고려 역시 필요하다. 본 논문에서는 우선 디지털 라이브러리 환경에서 완화된 트랜잭션 일관성의 적용여부를 보이며, 새로운 방식의 메타데이타 요소를 사용자 질의 트랜잭션의 판독연산에 관련있는 정적 메타데이타 요소와 전자상거래 트랜잭션의 갱신연산과 관련있는 동적 메타데이타 요소로 구분한다. 구분된 메타데이타 요소에 따라, 관련 트랜잭션들을 재분류함으로써 전자상거래 요소와 동적 갱신(전자상거래) 트랜잭선을 고려한 새로운 메타데이타 관리기법을 제안한다. 최소의 유지비용으로 갱신을 고려하는 2버전과 동적 갱신 연산 충돌의 최소화를 위한 ARU(Appended Refresh Unit)를 사용함으로써 기록연산 간의 충돌을 최소화해 빠른 응답시간과 높은 최근성 비율을 보이게 된다. 성능분석을 통해, 새로운 메타데이타 환경하에서 제안한 알고리즘이 기존의 알고리즘에 비해 좋은 성능을 가짐을 보인다.

• Spatial Information Research
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• 제9권2호
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• pp.325-340
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• 2001

본 연구는 효율성 있는 지형공간정보(Geo-spatial data)를 구축하기 위하여 공간정보를 3차원화 하고, 이것을 데이터베이스화하여 효율적으로 활용하기 위한 각종응용 프로그램의 개발과 유지관리를 위한 방안모색, 응용기술개발 등에 대하여 현재진행중인 「해운대구 3차원 공간 데이터베이스 구축사업」을 중심으로 분석·종합하였다. 지리정보(Geographic Information)데이터의 획득과 효율성 있는 구축을 위한 기술개발은 향후 GIS의 질적 신용도를 판가름하는 핵심이라고 볼 수 있다. 특히, 그 중에서도 공간자료(Spatial Data)의 오차한계를 극복하고 보다 정밀한 데이터를 생성하기 위한 연구는 그 무엇보다 중요하다. 지리정보시스템(Geographic Information System)의 효율적 구현을 위하여 추구하는 공간자료의 최종 결정체는 현실과 똑같은 개념과 수치, 속성정보(Attribute Data)를 가지고 있는 3차원 공간자료의 구축이라고 할 수 있다. 이러한 맥락에서 효율성 높은 공간자료의 구축기술이 개발되어 전 국토를 디지털화 하여 컴퓨터 안의 가상공간(Cyber Space)에서 국토를 체계적으로 관리하고 공공기관의 행정업무와 대민 서비스업무처리, 기업의 경제활동, 국민의 일상생활까지 담을 수 있는 국토시뮬레이션 공간구축을 목표로 「사이버 도시」계획을 진행하고 있다. 향후 「사이버 도시」구축의 조기실현을 통하여 효율적인 GIS 실현과 기술강국으로서의 입지를 확보하고 나아가 선진 기술수출로 해외시장을 개척해 갈 수 있는 발판을 마련해야 한다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제14권10호
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• pp.4136-4156
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• 2020

Recently, data can be safely shared or stored using the infrastructure of cloud computing in various fields. However, issues such as data security and privacy affect cloud environments. Thus, a variety of security technologies are required, one of them is security technology using CP-ABE. Research into the CP-ABE scheme is currently ongoing, but the existing CP-ABE schemes can pose security threats and are inefficient. In terms of security, the CP-ABE approach should be secure against user collusion attacks and masquerade attacks. In addition, in a dynamic cloud environment where users are frequently added or removed, they must eliminate user access when they leave, and so users will not be able to access the cloud after removal. A user who has left should not be able to access the cloud with the existing attributes, secret key that had been granted. In addition, the existing CP-ABE scheme increases the size of the ciphertext according to the number of attributes specified by the data owner. This leads to inefficient use of cloud storage space and increases the amount of operations carried out by the user, which becomes excessive when the number of attributes is large. In this paper, CP-ABE access control is proposed to block access of withdrawn users in dynamic cloud environments. This proposed scheme focuses on the revocation of the attributes of the withdrawn users and the output of a ciphertext of a constant-size, and improves the efficiency of the user decryption operation through outsourcing.

• 휴양 및 경관연구
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• 제12권4호
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• pp.25-33
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• 2018

The purpose of this study is to establish how community garden spaces should be used to restore communities engaged in village-rehabilitation projects. To achieve this purpose, we have analyzed the perceptions of local residents conducting a town-development project. The community reviewed the benefits of having a garden to improve the residents' quality of life and comfort. Given the role of gardens in revitalizing communities, it is necessary to build spaces where residents can relax and enjoy community life. Those who participated in this study hoped that their community garden would provide shade and relaxation, a children's play area, green spaces, and places for conversation. The space and facilities provided by community gardens vary, in accordance with the expectations and needs of each community. It is therefore inappropriate to apply uniform garden designs to all community gardens. Between 20% and 25% of a community garden should be allocated to each of the following: community space, ornamental space, and space for relaxation. As plants that provide shade and help to maintain the ecosystem are strongly preferred in community gardens, all plants should be chosen for their environmental benefits and functionality, rather than aesthetics. Residents may be willing to participate in a range of activities, including community events, the cultivation of plants, and garden management. Towns must therefore set up programs to support these activities. It is essential to continue studying and investigating the formation of community spaces and facilities, reflecting the characteristics of each community.

• 한국산업경영시스템학회:학술대회논문집
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• 한국산업경영시스템학회 2002년도 춘계학술대회
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• pp.113-118
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• 2002

Research and Development(R&D) was once considered to be a unique, creative and unstructured process that was difficult, if not impossible, to manage and control. R&D decisions impact the entire enterprise. Therefore, decisions must not be based solely on R&D's perception of what is important or worthwhile. R&D contributions are difficult to measure separately from other functional organizations such as manufacturing and marketing. While some firms are attempting to overcome perceived limitations in traditional accounting-based performance measures using ROI, EVA, others are embracing the use of non-financial measures for decision making and performance evaluation. In particular, many firms are implementing 'Balanced Scorecard(BSC)' systems that supplement traditional accounting measures with non-financial measures focused on at least three other perspectives-customers, internal business processes, and learning and growth. AHP is a popular multi-attribute decision making model that allows for the development of importance rankings. The AHP has been applied in a wide variety of practical settings to model complex decision problems. The former, determine Perspectives and the Key Performance indicator(KPI) through the former research, the latter compose the questionnaire for determine the weight of perspectives and KPIs. And then, make a survey with researchers about 4 perspectives and 18 KPIs. The results will be simulate with Expert Choice 2000 for determine the weights. This results helps establish the firm's business strategy and technology strategy The firm should establish the business strategy to consider market position, business growth potential, and technological capabilities.

• 한국산학기술학회논문지
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• 제10권11호
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• pp.3183-3192
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• 2009

본 논문에서는 센서 네트워크에서의 네이밍 응용 모델을 제안한다. 최근 센서 노드들로 구성된 센서 네트워크는 기존의 네트워크에서는 불가능한 적용 범위를 제공한다. 그러나, 일반적인 네트워크와는 달리 한정된 자원을 가진 대규모의 센서 노드들이 협력해야 하기 때문에 개별 센서와 데이터를 주고 받아 작업을 처리하는 것은 매우 비효율적이며, 불안정하다. 데이터의 불완전한 결함이 발생하는 상황에서 투명하고 지속적으로 서비스를 가능하게 하도록 하기 위해서 제안된 SN LDAP 응용모델을 이용하여 가상 개념을 도입한 센서 네트워크를 위한 속성 및 스키마 그리고 DIT를 설계한다. 이러한 시스템을 바탕으로 SN 퍼지 질의를 처리할 수 있는 네이밍 응용모델을 만든다. 센서노드로부터 수집된 정보를 이용한 특정 환경에서 가상식을 이용한 네이밍 응용모델 기능이 센서 네트워크에서 제공되면, 보다 효율적이며, 안정적인 구조가 될 것이다. 본 논문에서는 속성기반의 네이밍 방법으로 센서 네트워크를 위한 SN퍼지 LDAP 모델을 제안하고, 이를 기반으로 특정 환경에서 퍼지 처리가 가능한 네이밍 응용모델을 만들고자 한다.