• 제목/요약/키워드: measuring tools

검색결과 535건 처리시간 0.033초

열차주행특성을 고려한 레일표면결함 분석 (Evaluation of Rail Surface Defects Considering Vehicle Running Characteristics)

  • 최정열
    • 문화기술의 융합
    • /
    • 제10권3호
    • /
    • pp.845-849
    • /
    • 2024
  • 현재 도시철도 레일의 노후화로 인한 레일표면결함이 증가하고 있으나 국가에서 제정된 궤도성능평가에 관한 세부지침에서 레일표면손상을 기술자의 육안, 간단한 측정 도구로 점검을 수행하는 실정이다. 주기적인 선로순회작업 및 육안점검을 통해 레일표면의 결함을 발견하는 것은 매우 중요하다. 그러나 점검자의 주관적 판단에 의해 레일표면의 결함의 경중을 평가하는 것은 레일 내부의 손상을 예측하기에 상당한 제약이 따른다. 본 연구에서는 레일표면손상에 따른 레일내부 균열특성에 관한 연구로서 현장측정에서는 레일표면 손상개소를 선정하여 가속구간 및 제동구간의 노후레일 시료를 채취하여 레일표면손상 상태를 평가하고자 전자주사현미경(SEM)을 이용하여 균열특성을 분석하였다. 분석결과, 주행 중인 열차로 인해 발생하는 균열 메커니즘과 레일표면방향으로 올라오는 각도로 균열이 발생하는 가속구간의 균열특성을 실험적으로 입증하였다.

Correlations of temporomandibular joint morphology and position using cone-beam computed tomography and dynamic functional analysis in orthodontic patients: A cross-sectional study

  • Bin Xu;Jung-Jin Park;Seong-Hun Kim
    • 대한치과교정학회지
    • /
    • 제54권5호
    • /
    • pp.325-341
    • /
    • 2024
  • Objective: To correlate temporomandibular joint (TMJ) morphology and position with cone-beam computed tomography (CBCT) images, Joint Vibration Analysis (JVA), and Jaw Tracker (JT) to develop a radiation-free, dynamic method for screening and monitoring the TMJ in orthodontic patients. Methods: A total of 236 orthodontic patients without symptoms of TMJ disorders who had undergone CBCT were selected for the JVA and JT tests in this cross-sectional study. TMJ position and morphology were measured using a three-dimensional analysis software. JT measurements involved six opening-closing cycles, and JVA measurements were performed using a metronome to guide the mouth opening-closing movements of the patients. The correlations among the three measuring devices were evaluated. Results: Abnormalities in condylar surface morphology affected the mandibular range of motion. The cut-off value results show that when various measurement groups are within a certain range, abnormalities may be observed in morphology (area under the curve, 0.81; P < 0.001). A 300/< 300 Hz ratio ≥ 0.09 suggested abnormal morphology (P < 0.05). Correlations were observed among the maximum opening velocity, maximum vertical opening position, and joint spaces in the JT measurements. Correlations were also observed between the > 300/< 300 Hz ratio, median frequency, total integral, integral < 300 Hz, and peak frequency with joint spaces in the JVA measurements. Conclusions: JT and JVA may serve as rapid, non-invasive, and radiation-free dynamic diagnostic tools for monitoring and screening TMJ abnormalities before and during orthodontic treatment.

Application of ML algorithms to predict the effective fracture toughness of several types of concret

  • Ibrahim Albaijan;Hanan Samadi;Arsalan Mahmoodzadeh;Hawkar Hashim Ibrahim;Nejib Ghazouani
    • Computers and Concrete
    • /
    • 제34권2호
    • /
    • pp.247-265
    • /
    • 2024
  • Measuring the fracture toughness of concrete in laboratory settings is challenging due to various factors, such as complex sample preparation procedures, the requirement for precise instruments, potential sample failure, and the brittleness of the samples. Therefore, there is an urgent need to develop innovative and more effective tools to overcome these limitations. Supervised learning methods offer promising solutions. This study introduces seven machine learning algorithms for predicting concrete's effective fracture toughness (K-eff). The models were trained using 560 datasets obtained from the central straight notched Brazilian disc (CSNBD) test. The concrete samples used in the experiments contained micro silica and powdered stone, which are commonly used additives in the construction industry. The study considered six input parameters that affect concrete's K-eff, including concrete type, sample diameter, sample thickness, crack length, force, and angle of initial crack. All the algorithms demonstrated high accuracy on both the training and testing datasets, with R2 values ranging from 0.9456 to 0.9999 and root mean squared error (RMSE) values ranging from 0.000004 to 0.009287. After evaluating their performance, the gated recurrent unit (GRU) algorithm showed the highest predictive accuracy. The ranking of the applied models, from highest to lowest performance in predicting the K-eff of concrete, was as follows: GRU, LSTM, RNN, SFL, ELM, LSSVM, and GEP. In conclusion, it is recommended to use supervised learning models, specifically GRU, for precise estimation of concrete's K-eff. This approach allows engineers to save significant time and costs associated with the CSNBD test. This research contributes to the field by introducing a reliable tool for accurately predicting the K-eff of concrete, enabling efficient decision-making in various engineering applications.

대학생의 디지털 리터러시 역량 진단 도구 개발 및 학습자 변인에 따른 영향력 분석 (Development of a Digital Literacy Scale for College Students and Comparative Analysis Based on Learner Variables)

  • 정대근;조영아;임철홍
    • 한국도서관정보학회지
    • /
    • 제55권3호
    • /
    • pp.241-262
    • /
    • 2024
  • 본 연구는 대학생의 디지털 리터러시 역량을 객관적 지표로 측정할 수 있는 진단 도구를 개발하고, 학습자의 개인적 특성 및 개인 인식이 디지털 리터러시 역량에 미치는 영향을 분석하고자 하였다. 이를 위해 문헌 연구와 설문조사를 통해 디지털 리터러시 역량 진단 도구로 6개 요인, 38문항을 개발하였다. 디지털 리터러시와 개인적 특성 및 개인 인식과의 영향력 분석 결과, 성별, 연령, 학력, 단과대학 등 개인적 특성 및 학점은 디지털 리터러시 역량에 영향을 미치지 않았다. 반면 전공만족도, 전반적 학업만족도, 학습을 포함한 디지털 기기 활용 능력, 학업 도움, 학업을 위한 디지털 기기 사용량은 디지털 리터러시 역량에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구 결과를 바탕으로 디지털 리터러시의 자기조절 역량, 참여 역량, 활용 역량, 평가 역량 측면에서 시사점을 도출하였다.

소비자의 라이프스타일에 따른 서비스품질 지각 차이에 관한 연구 (A Study on the Consumer's Service Quality Perception Based on the Types of Life-style)

  • 박윤서;이승인;최인
    • 마케팅과학연구
    • /
    • 제19권2호
    • /
    • pp.53-67
    • /
    • 2009
  • For the last decades, service quality has been studied as one of the most important tools for a service company to compete with the other companies. Based on these past researches, it has been agreed that the service quality is a basic and powerful tool to create the competitive advantage. Due to similar reason, many service marketing practitioners have been also focused on the service quality to retain the existing consumers and collect the new consumers. However, service quality is subjectively perceived by individual consumers. Consumer evaluation of service quality can be different from each other. Especially consumers with one life-style may evaluate the service quality differently from the consumers with the other life-styles. Therefore we need to know whether there are differences in service quality perception on the categories of life-style. Life-style refers to a distinctive mode of living in its aggregate and broadest sense. It embodies the patterns that were developed and emerged from the dynamics of living in a society. Since the concept of life-style and its relationship to marketing was introduced in 1963 by William Lazer, methods of measuring the life-style and their application have been developed. Life-style has been usually used to segment the marketplace because it offers marketers a unique and important view of the market. When Life-style is combined with clustering methods, life-style segmentation can generate identifiable whole persons rather than isolated fragment. Life-style segmentation begins with people instead of products and classifies them into different life-style types, each characterized by a unique style of living based on a wide range of activities, interests, and opinions(Plummer, 1974). In this study we applies the life-style segmentation based on the AIO(Activities, Interests, and Opinions) to the consumers of the large discount stores. In Korea, the large discount store market has entered into maturity stage so that the market differentiation strategy is becoming a more critical issue to the marketing practitioners. One of the most important tools to differentiate from the competitors in large discount store market is continuously to provide service of better quality than competitors. This study tries to find answers about the following questions: 1) How can we categorize the consumer life-styles in the large discount store? 2) What are the characteristics of the categorized groups? 3) Are there any differences in service quality perception among the consumers with different life-styles 4) Are there any differences in consumer behavior among them in the large discount store? For the purpose, we collected survey data from consumers and analyzed the data with the SPSS package where we had $X^2$-test, factor analysis, ANOVA, MANOVA, and cluster analysis. The survey was made during one month in the April of 2008. Among the collected 306 copies of questionnaires, 281 copies were chosen as the effective samples for empirical analysis except 25 copies with wrong responses. To identify the life-style patterns, we used the measures employed by Kim and Kwon(1999), where 44 items on a seven-point scale were used to measure factors of the life-style patterns. The Principal Component Method was used for factor extraction, and the VARIMAX orthogonal factor rotation was employed. The 7 items showing low factor loading were eliminated. The results of the factor analysis suggested that nine factors of the life-style patterns were identified as follows: 1) the equality-of-sexes and pursuit-of-independence tendency 2) self-management tendency 3) sociable tendency 4) self-display tendency 5) degree of a dilettante life 6) pursuit-of-information tendency 7) bargain hunter tendency 8) TV preference tendency 9) pursuit-of-leisure tendency. Next, after the K-means cluster analysis was performed with nine factors of the life-style patterns, the life-styles of the respondents were classified into four groups which are named as the 'progressive practicality-oriented group', 'positive success-oriented group', 'sociable ostentation-oriented group', 'stable conservation-oriented group'. The analysis results for usage behavior between the market segments showed statistically significant differences in the frequency of usage, duration time in the store, consumer satisfaction, and loyalty. Also, we tried to investigate whether the large discount store consumers differently perceive the quality of service based upon the types of life-style. To measure the service quality of large discount store, we adapted several measurement models measuring the service quality such as SERVPERF, BCP, R-SERVPERF, R-BCP. MANOVA and One-Way ANOVA were performed to confirm the difference in service quality perception based on the market segments. The results have also shown significant differences between life-style types in service quality perception. These findings show that the large discount store marketers should consider consumer life-style as one of the most important market segments for marketing and understand the difference in service quality perception between life-style types. Our findings give important implications to marketers of large discount stores as well as life-style researchers. First, this study showed there were significant differences in consumer's service quality perception and usage behavior between the types of life-style. It provides evidence that the life-style approach can be a important basis in segmenting the large discount store market and will make consumers perceive the service quality high. Second, most previous researches on service quality have been in aggregate level. However, our results imply that the future research on service quality have to focus on segment level.

  • PDF

사업장 보건관리 사업의 형태별 수행성과 분석 -비용편익 분석을 중심으로- (Performance of Occupational Health Services by Type of Service : Cost Benefit Analysis)

  • 조동란;김화중
    • 한국직업건강간호학회지
    • /
    • 제4권호
    • /
    • pp.5-29
    • /
    • 1995
  • Occupational health services in Korea have been operated as dual types : one is operated by occupational health care manager and the other is health care agency without their own personnel. The performance of occupational health service should be different due to the variety of characteristics of health care manager and workplace, qualification of health care manager. This study is to analyze performance of occupational health care services with a particular consideration of job performance shape and efficiency, based on comparing those two types of health care management to show on the basic data for the settlement of more qualitative health care management system at workplace. For this study, total 391 places in Seoul and Inchon city area ; 154 places (39.4%) managed by designated health care manager and 237 places (60.6%) by the agency with their commission are selected as research samples. Tools for data collection are questionnares that have been investigated during the period of 20 September 1993-20 December 1993. Those data are compared with percentiles, mean, standard deviation and B/C ratio using SPSS PC program. Conclusions observed from the tests and each comparison could be summerized as follows : 1. Occupational health care have been accomplished at workplaces with designated people than with agencies people, and coverage rate of the occupational health care services has differences, due to management types. The reason of these results is due to visit only one or two times monthly by the agencies, while their own health care manager obsess, at the workplaces all the times. 2. Most of the expense for environmental control of all health care services expenditures shows that there is almost no fundamental improvement because more expenses are needed for procuring personal protective equipment and measuring work environment instead of environmental improvement. 3. It is investigated how much the cost of occupational health care services needs per worker, and calculated how much the cost needs per service hour per worker. The results from this show that the cost of occupational health services at workplaces with their own managers used less than the cost of health care agencies, eventually the former gives better services with less cost than the latter. 4. Benefit/Cost ratio is also produced by total benefit/total cost. The result from the above way reads 4.57 as a whole, while their own manager having workplaces reads 4.82 and the agencies do l.56. Even if their own manager performing workplaces spent more cost, this system produces more benefit than the agencies management. 5. The B/C ratio for medical organization such as local clinic, health care center and pharmacy shows more than or equal to at the workplaces controlled by the agencies. It is inferred that benefit would be much less than the cost used, with so being inefficient. 6. It is assumed that the efficiency ratio of health education is equal to reduction rate of workers medical organization visit. Estimated reduction rate 5%, 10%, 15%, show that the efficiency ratio of health education have an effect on producing benefits. It is estimated that more benefit can be produced if more qualitative education will be provided for enhancing health care efficiency. 7. Results of this study cannot be generalized because there are large scale of deviation in case of workplaces with less than 300 full time workers, but B/C ratio reads 2.69 as a whole and 3.25 at workplaces with their own health care manager are higher than 1.63 at the workplaces manged by the agencies. Finally, all the benefit concerning health care services could not be quantified, measured and shown on the value of money. This is a reason that a considerable part of benefits are so underestimated. This is also thought that measurement tools should be developed for measuring benefits of health care services with a comprehensive quantification. in the future. It is also expected that efficiency of occupational health care services should be investigated using cost-effectiveness analysis.

  • PDF

간호개념에 대한 기초조사 (The Empirical Exploration of the Conception on Nursing)

  • 백혜자
    • 대한간호학회지
    • /
    • 제11권1호
    • /
    • pp.65-87
    • /
    • 1981
  • The study is aimed at exploring concept held by clinical nurses of nursing. The data were collected from 225 nurses conviniently selected from the population of nurses working in Kang Won province. Findings include. 1) Nurse's Qualification. The respondents view that specialized knowledge is more important qualification of the nurse. Than warm personality. Specifically, 92.9% of the respondents indicated specialized knowledge as the most important qualification while only 43.1% indicated warm personality. 2) On Nursing Profession. The respondents view that nursing profession as health service oriented rather than independent profession specifically. This suggests that nursing profession is not consistentic present health care delivery system nor support nurses working independently. 3) On Clients of Nursing Care The respondents include patients, family and the community residents in the category of nursing care. Specifically, 92.0% of the respondents view that patient is the client, while only 67.1% of nursing student and 74.7% of herself. This indicates the lack of the nurse's recognition toward their clients. 4) On the Priority of Nursing care. Most of the respondents view the clients physical psychological respects as important component of nursing care but not the spiritual ones. Specially, 96.0% of the respondents indicated the physical respects, 93% psychological ones, while 64.1% indicated the spiritual ones. This means the lack of comprehensive conception on nursing aimension. 5) On Nursing Care. 91.6% of the respondents indicated that nursing care is the activity decreasing pain or helping to recover illness, while only 66.2% indicated earring out the physicians medical orders. 6) On Purpose of Nursing Care. 89.8% of the respondents indicated preventing illness and than 76.6% of them decreasing 1;ai of clients. On the other hand, maintaining health has the lowest selection at the degree of 13.8%. This means the lack of nurses' recognition for maintaining health as the most important point. 7) On Knowledge Needed in Nursing Care. Most of the respondents view that the knowledge faced with the spot of nursing care is needed. Specially, 81.3% of the respondents indicated simple curing method and 75.1%, 73.3%, 71.6% each indicated child nursing, maternal nursing and controlling for the communicable disease. On the other hand, knowledge w hick has been neglected in the specialized courses of nursing education, that is, thinking line among com-w unity members, overcoming style against between stress and personal relation in each home, and administration, management have a low selection at the depree of 48.9%,41.875 and 41.3%. 8) On Nursing Idea. The highest degree of selection is that they know themselves rightly, (The mean score measuring distribution was 4.205/5) In the lowest degree,3.016/5 is that devotion is the essential element of nursing, 2.860/5 the religious problems that human beings can not settle, such as a fatal ones, 2,810/5 the nursing profession is worth trying in one's life. This means that the peculiarly essential ideas on the professional sense of value. 9) On Nursing Services. The mean score measuring distribution for the nursing services showed that the inserting of machine air way is 2.132/5, the technique and knowledge for surviving heart-lung resuscitating is 2.892/s, and the preventing air pollution 3.021/5. Specially, 41.1% of the respondents indicated the lack of the replied ratio. 10) On Nurses' Qualifications. The respondents were selected five items as the most important qualifications. Specially, 17.4% of the respondents indicated specialized knowledge, 15.3% the nurses' health, 10.6% satisfaction for nursing profession, 9.8% the experience need, 9.2% comprehension and cooperation, while warm personality as nursing qualifications have a tendency of being lighted. 11) On the Priority of Nursing Care The respondents were selected three items as the most important component. Most of the respondents view the client's physical, spiritual: economic points as important components of nursing care. They showed each 36.8%, 27.6%, 13.8% while educational ones showed 1.8%. 12) On Purpose of Nursing Care. The respondents were selected four items as the most important purpose. Specially,29.3% of the respondents indicated curing illness for clients, 21.3% preventing illness for client 17.4% decreasing pain, 15.3% surviving. 13) On the Analysis of Important Nursing Care Ranging from 5 point to 25 point, the nurses' qualification are concentrated at the degree of 95.1%. Ranging from 3 point to 25, the priorities of nursing care are concentrated at the degree of 96.4%. Ranging from 4 point to 16, the purpose of nursing care is concentrated at the degree of 84.0%. 14) The Analysis, of General Characteristics and Facts of Nursing Concept. The correlation between the educational high level and nursing care showed significance. (P < 0.0262). The correction between the educational low level and purpose of nursing care showed significance. (P < 0.002) The correlation between nurses' working yeras and the degree of importance for the purpose of nursing care showed significance (P < 0.0155) Specially, the most affirmative answers were showed from two years to four ones. 15) On Nunes' qualification and its Degree of Importance The correlation between nurses' qualification and its degree of importance showed significance. (r = 0.2172, p< 0.001) 0.005) B. General characteristics of the subjects The mean age of the subject was 39 ; with 38.6% with in the age range of 20-29 ; 52.6% were male; 57.9% were Schizophrenia; 35.1% were graduated from high school or high school dropouts; 56.l% were not have any religion; 52.6% were unmarried; 47.4% were first admission; 91.2% were involuntary admission patients. C. Measurement of anxiety variables. 1. Measurement tools of affective anxiety in this study demonstrated high reliability (.854). 2. Measurement tools of somatic anxiety in this study demonstrated high reliability (.920). D. Relationship between the anxiety variables and the general characteristics. 1. Relationship between affective anxiety and general characteristics. 1) The level of female patients were higher than that of the male patient (t = 5.41, p < 0.05). 2) Frequencies of admission were related to affective anxiety, so in the first admission the anxiety level was the highest. (F = 5.50, p < 0.005). 2, Relationship between somatic anxiety and general characteristics. 1) The age range of 30-39 was found to have the highest level of the somatic anxiety. (F = 3.95, p < 0.005). 2) Frequencies of admission were related to the somatic anxiety, so .in first admission the anxiety level was the highest. (F = 9.12, p < 0.005) 0. Analysis of significant anxiety symptoms for nursing intervention. 1. Seven items such as dizziness, mental integration, sweating, restlessness, anxiousness, urinary frequency and insomnia, init. accounted for 96% of the variation within the first 24 hours after admission. 2. Seven items such as fear, paresthesias, restlessness, sweating insomnia, init., tremors and body aches and pains accounted for 84% of the variation on the 10th day after admission.

  • PDF

유아의 과학적 탐구기술 이해 검사도구의 개발 및 적용 (The Development of an Instrument to Assess Young Children's Understanding of Science Inquiry Skills and Its Application)

  • 김경숙;김희영
    • 한국보육지원학회지
    • /
    • 제10권3호
    • /
    • pp.137-158
    • /
    • 2014
  • 본 연구에서는 유아의 과학적 탐구기술 이해정도를 측정할 수 있는 검사도구를 개발하고자 하였다. 이를 위해 유아의 과학적 탐구기술에 대한 관련문헌과 검사도구를 분석하고 유아교육전문가 및 과학교육전문가들의 의견을 수렴하여 유아가 습득해야 할 과학적 탐구기술 이해의 5개 범주를 선정하였다. 이를 기초로 유아의 과학적 탐구기술 이해를 측정하는 문항을 개발하여 유아검사와 전문가 조사를 통해 문항구성의 적합도와 내용타당도를 검증하고 문항을 수정 보완하였다. 이를 통해 관찰하기 이해 3문항, 분류하기 이해 4문항, 예측하기 이해 4문항, 측정하기 이해 5문항, 토의하기 이해 3문항, 총 19문항이 개발되었다. 최종 개발된 19문항의 양호도를 검증한 결과, 문항난이도, 문항변별도, 문항 내적합치도는 적절한 수준이었으며 공인타당도와 검사-재검사 신뢰도도 유의미하게 나타났다. 개발된 검사도구를 만3, 4, 5세 유아 300명에게 적용한 결과, 과학적 탐구기술에 대한 이해 정도가 만5세, 4세, 3세 순으로 유의미하게 높았으며 남녀 유아 간에는 유의미한 차이가 없었다. 결론적으로 본 연구에서 개발한 유아의 과학적 탐구기술 이해 검사는 문항양호도, 신뢰도와 타당도가 확보된 도구임이 검증되었다.

증등 수학교사의 교수-학습에 대한 태도 조사 분석 - 부산시 및 경상남도 중등 수학교사를 대상으로 - (Analysis of survey on Secondary Mathematics Teachers' Attitudes toward Teaching and Learning)

  • 이종연;이상백
    • 대한수학교육학회지:수학교육학연구
    • /
    • 제8권1호
    • /
    • pp.11-29
    • /
    • 1998
  • The purpose of this thesis was to improve the plans and methods of teaching and learning activities and contribute to developing teachers` quality and reeducating them by investigating teachers' attitudes toward teaching and learning have a significant effect on the students' attitudes toward mathematics and the students' ability development at mathematics. The inventory was composed of 56 items : three main areas and eight sub-areas. Added seven background factors were sex, by whom was established (is it a public or nongovernmental \ulcorner), teaching career, age, what kind of school (is it general or vacational high school or middle school\ulcorner), region, college. For this analysis of materials used SAS program. And analysis of variance was applied on the seven background factors. All subjects in this study were 341 secondary school mathematics teachers in pusan city and Kyungsangnam-do were surveyed by the questionnaire of Likert type to which the respondents' seven background elements were added. Main results this study were as follows : 1. The overall attitude of the measured secondary school mathematics teachers tends to be positive but a little indifferent. Also attitude toward the students was a little more positive than the other attitudes. 2. There were significant differences (1%) among the sub-level areas except three of them. (r = 0.17~0.60) 3. There were significant differences (5%) by the result of Multiple comparison test among the schools in learning and teaching. So the teachers working at middle schools and general high schools were more positive than those working at vocational high schools. 4. The result of comparison among region was that teachers working in towns and cities were more positive than those working in the country. But there was no significant difference between the teachers working in large cities and those working in other region. 5. There was no significant difference in the overall attitudes toward teaching and learnig among the sex, by whom was established(is it public or nongovernmental\ulcorner), teaching career, age, college. The study left much deficiency to be desired and has to be followed by a continuing study to make it better. For the following study, it is necessary to examine the validity and reliability of the measuring tools more thoroughly and investigate the attitudes with sufficient samples all over the country.

  • PDF

베이커리카페의 서비스스케이프와 재방문의도 간 관계에 고객만족의 매개효과 (The Mediating Effect of Customer Satisfaction in the Relationship between Bakery Cafes Servicescape and Revisit Intention)

  • 권기완;우성근
    • 한국조리학회지
    • /
    • 제21권6호
    • /
    • pp.14-27
    • /
    • 2015
  • 본 연구는 베이커리카페의 서비스스케이프가 고객만족과 재방문의도에 미치는 영향관계를 알아보고자 하며, 서비스스케이프와 재방문의도 간 고객만족의 매개효과를 규명하는 데 연구의 목적을 두고 있다. 연구대상으로 선정된 베이커리카페는 서울 지역에 위치한 10곳을 대상으로 하였으며, 해당 베이커리카페를 방문하여 관계자의 양해를 얻어 2015년 3월 15일부터 24일까지 10일간 20대 이상의 고객을 대상으로 실시하였다. 설문지는 자기기입식으로 총 250부을 배포하여 이중 불성실한 응답자와 결측치 6부를 제외한 244부(97.6%)를 최종적으로 연구 분석에 사용하였다. 응답자의 인구통계학적 특성을 알아보기 위한 빈도분석, 측정도구의 신뢰성과 타당성 검증을 위해 신뢰도 분석과 탐색적 요인분석, 연구가설을 검증하기 위해 단순회귀분석, 다중회귀분석, 매개분석을 실시하였으며, 본 연구 분석에 필요한 모든 자료는 SPSS 18.0 통계 프로그램을 이용하여 분석하였다. 연구결과, 서비스스케이프는 고객만족과 재방문의도에 영향을 미치며, 고객만족은 매개효과가 있는 것으로 조사되었다. 이를 통해 베이커리카페의 향후 마케팅자료와 차별적인 서비스스케이프 활용방안을 제시하였다. 연구의 한계 및 향후 연구 방향에 대해서도 논의하였다.