• Proceedings of the Korean Institute of Building Construction Conference
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• 2015.05a
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• pp.234-235
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• 2015

In South Korea, small photovoltaic equipment is increasingly adopted in more detached houses on the constant basis. With this broader use of small photovoltaic equipment, its systematic maintenance becomes all the more necessary. However, photovoltaic facility maintenance has been concentrated solely on large-scale solar energy generation plants in the country while hardly covering smaller facilities. In this research, the JEM rule and extant maintenance company services were analyzed to develop a proper maintenance model for small photovoltaic equipment. The maintenance service procedures designed herein are as follows: A small photovoltaic equipment user chooses a maintenance company and signs a contract. Once a contract is made, the Korea Energy Management Corporation provides a certain kind of incentive to the company. The company provides maintenance service to the user and receives a service fee. If such a maintenance service model is in place, small photovoltaic equipment efficiency is expected to increase and users could receive systematic maintenance services. Also the new creation of small photovoltaic equipment maintenance service would form a new market to generate more jobs for the society.

• Journal of the Korea Society of Computer and Information
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• v.18 no.5
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• pp.77-85
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• 2013

In this paper, we present the cost measurement metrics for the operation management and service improvement besides the general maintenance. The cost measurement metrics of the operation management and service improvement are based on the metrics that are classified and summarized precedent studies and complemented by empirical measuring indicators, and we propose the maintenance cost estimation model based on this metrics. The maintenance costs can be calculated detailedly, because the proposed metrics can be used selectively, depending on the scope of the information system maintenance. The effectiveness of the proposed maintenance cost measurement metrics and cost estimation model is verified by comparison between existing studies and our research.

• Journal of Communications and Networks
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• v.17 no.2
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• pp.110-117
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• 2015

In mobile social network, it is a critical challenge to select an optimal set of devices to supply high quality service constantly under dynamic network topology and the limit of device capacity in mobile ad-hoc network (MANET). In this paper, a multi-devices composition and maintenance problem is proposed with ubiquitous service model and network model. In addition, a multi-devices composition and maintenance approach with dynamic planning is proposed to deal with this problem, consisting of service discovery, service composition, service monitor and service recover. At last, the simulation is implemented with OPNET and MATLAB and the result shows this mechanism is better applied to support complex ubiquitous service.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2007.11a
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• pp.171-175
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• 2007

The Service sector has increased in importance over the last decade in troops. Military included public sector, but has very different peculiarity from other public institution. So it's necessary that developing an evaluation tool that measuring service quality and customer satisfaction for troops. This study was conducted to identify tile service quality factors which are utilized to measure military vehicle maintenance service quality and customer satisfaction. In this paper, developing a Structural Equation Model at 'three dimensional model of service quality', and it is applied to customers of military vehicle maintenance service.

• Journal of the Korea institute for structural maintenance and inspection
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• v.20 no.4
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• pp.68-76
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• 2016

The present study proposes the definition of service life and the end-of-life criterion for bridge maintenance. Bridges begin to deteriorate as soon as they are put into service. Effective bridge maintenance requires sound understanding of the deterioration mechanism as well as the expected service life. In order to determine the expected service life of a bridge for effective bridge maintenance, it is necessary to have a clear definition of service life and end-of-life. However, service life can be viewed from several perspectives based on literature review. The end of a bridge's life can be also defined by more than one perspective or performance measure. This study presents definition of service life which can be used for bridge maintenance and the end-of life criterion using the performance measure such as a damage score. The regression model can predict an average service life of bridges using the proposed end-of-life criterion.

• Journal of the Architectural Institute of Korea Structure & Construction
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• v.34 no.2
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• pp.41-48
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• 2018

Carbonation is one of the major detrimental factors to the reinforced concrete structures owing to penetration of atmospheric CO2 through the micro pores, thereby it reduces the durability of the concrete. The maintenance periods and cost for concrete according to the coefficient variation of different finishing materials is documented in literature. However, it is required to carry out the systematic and well planned studies. Therefore, keeping them in mind, surface repair was carried out to the carbonated concrete and the maintenance cost was calculated to measure the durability life after repair with different variable. The deterministic and probabilistic methods were applied for durability and repair cost of the concrete. In the existing deterministic model, the cost of repair materials increases significantly when the concrete structure reaches its service life. In present study using a stochastic model, the maintenance period and cost was evaluated. According to obtained results, there was no significant difference in the number of maintenance of the coefficient variation. The initial durability has a great influence on the maintenance time and cost of the structure. Unlike the deterministic model, the probabilistic cost estimating model reduces the number of maintenance to the target service life expectancy.

• Journal of Distribution Science
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• v.18 no.1
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• pp.59-69
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• 2020

Purpose: This study aims to examine such relationships as the experiential value that customers respond to with regard to maintenance service by empirically revealing how the quality of auto maintenance and repair service affects both customer satisfaction and intention to reuse the same service through the Perceived-experiential Value of customers. Research design, data and methodology: The research model was designed with service qualities such as human quality, material quality, interaction quality, and system quality as independent variables, perceived-experiential value as a parameter, and service satisfaction and return visit intention as dependent variables. Through a questionnaire composed of 24 items, a total of 319 survey data from customers with the experience of using car maintenance service centers in Korea were collected and analyzed using a structural equation. Results: The material quality did not affect the customers' perceived-experiential value, whereas the interaction quality had the greatest influence. It is confirmed that human quality, interaction quality, and system quality can generate customer satisfaction and repurchase intention through the perceived-experiential value. Conclusions: The experiential value of customers can play an important medium role in improving satisfaction, with customers considering interaction quality important. Therefore, the auto maintenance and repair service should consider relationship-focused service strategies.

• Journal of Information Technology Services
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• v.20 no.1
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• pp.81-92
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• 2021

As the degree of economic development of society increases, the maintenance issues on the existing social overhead capital becomes essential. Accordingly, the adaptation of the concept of Level of service in highway maintenance is indispensable. It is also crucial to manage and perform the service level such as road assets to provide universal services to users. In this regards, the purpose of this study is to improve the maintenance service rating model and to focus on the assessment items and weights among the improvements. Particularly, in determining weights, an Analytic Hierarchy Process (AHP) is performed based on the survey response results. After then, this study conducts unsupervised neural network models such as Self-Organizing Map (SOM) and Davies-Bouldin (DB) Index to divide proper sub-groups and determine priorities. This paper identifies similar cases by grouping the results of the responses based on the similarity of the survey responses. This can effectively support decision making in general situations where many evaluation factors need to be considered at once, resulting in reasonable policy decisions. It is the process of using advanced technology to find optimized management methods for maintenance.

• Journal of the Korean Society of Safety
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• v.12 no.4
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• pp.21-26
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• 1997

Korea Atomic Energy Research Institute (KAERI) developed a risk monitor called Risk Monster which supports for plant operators and maintenance schedulers to monitor plant risk and to avoid high peak risk by rearranging maintenance work schedule. Risk Monster can update the plant risk continuously according to the change of system/component configuration since Risk Monster reevaluates the plant risk based on the Probabilistic Safety Assessment (PSA) results. A brief description of Risk Monster is provided. The PSA model of UCN 3, 4 nuclear power plant was converted by KAERI to Risk Monster model. Using this Risk Monster model, a feasibility study of the on-line maintenance of an Essential Service Water (ESW) pump was performed. On-line maintenance of one ESW pump has been shown to be acceptably safe, and has economic benefits. In addition, it is not a violation of technical specification to continue plant operation with an out-of-service ESW pump.

• Journal of Applied Reliability
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• v.17 no.1
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• pp.58-65
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• 2017

Different from general operating policies applied for various waiting line situations, two complementary dyadic operating policies are applied alternatingly to a single server maintenance service center model. That is, either of the two dyadic Min (N, T) or Max (N, T) policy is applied to operate such center first and the other operating policy should be applied later, and then the same sequence of both operating policies is followed repeatedly. This operating policy is denoted by the Minimax (N, T) policy. Purpose: Because of the newly introduced operating policy, important system characteristics of the considered service center model such as the expected busy and idle periods, the expected number of customers in the service center and so on should be derived to provide necessary information for determination of the optimal operating policy. Methods: Based on concepts of the newly introduced Minimax (N, T) policy, all necessary system characteristics should be redefined and then derived by constructing appropriate relations between complementary two dyadic operating policies. Results: Desired system characteristics are obtained successfully using simple procedures developed by utilizing peculiar structure of the Minimax (N, T) policy. Conclusion: Applying Minimax (N, T) operating policy is equivalent to applying the simple N and T operating policies alternatingly.