• Title/Summary/Keyword: logistics quality

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Technological Readiness and Innovation as Drivers for Logistics 4.0

  • MOLDABEKOVA, Aisulu;PHILIPP, Robert;SATYBALDIN, Azimkhan A.;PRAUSE, Gunnar
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.1
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    • pp.145-156
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    • 2021
  • The research purpose of this paper is to empirically examine the effects of technological readiness and innovation on logistics performance. To build up and maintain an important role in global supply chains, nowadays it is obvious that countries and logistics providers need to achieve competitive advantage in terms of digitalization. However, there is a lack of empirical studies about the impacts of information technologies and innovation potential on the logistics efficiency of countries. Hence, the study analyzes whether the corresponding pillars of the Global Competitiveness Index (GCI) matter for the Logistics Performance Index (LPI) and its dimensions. For determining the effects, the pooled regression approach is applied. The results show that technological readiness and innovation are positively and statistically significantly correlated with logistics performance: competence and quality of logistics services, efficiency of customs clearance processes, ability to track and trace consignments, frequency with which shipments reach consignee within scheduled or expected time, and ease of arranging competitively priced shipments. The findings of this study suggest that investments in innovations and technology progress improve countries' logistics efficiency, which is an important prerequisite for enabling Logistics 4.0 and thus, Industry 4.0 and the digital transformation of the economy and society.

Do Quality-Focused Retailer Brand Types Contribute to Building Store Loyalty in Korea?

  • Chung, Lak-Chae;Cho, Young-Sang
    • Journal of Distribution Science
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    • v.11 no.9
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    • pp.5-15
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    • 2013
  • Purpose - The research aim is to shed empirical light on whether quality-focused retailer brands such as Premium brand of Tesco Korea, Prime of Lotte Mart, and Best of E-Mart in the grocery market, make a contribution to developing store loyalty in the Korean market particularly. Research design, data, methodology - After developing sixconstructs, such as higher quality, stock availability, price levels, national brands, retailer brand attitudes, and store loyalty, the authors adopted exploratory factor analysis, confirmatory factor analysis, chi-square test and structural equation modelling as a research technique. Results - It was found that higher quality strongly influences the retailer brand attitude formation, and that retailer brand customers were sensitive to price levels. Buyers are, nevertheless, relatively less aware of price levels, when purchasing quality-oriented retailer brand types. Conclusions - The research implied that quality-oriented retailer brand types make a significant contribution to retailer brands attitude formation, and further, building store loyalty.

The Effect of E-Service Quality on Customer Satisfaction and Repurchase Intention: Focusing on Fresh Food (E-서비스품질이 고객만족도와 재구매의도에 미치는 영향: 신선식품을 중심으로)

  • Hu, HuiYan;Chen, Xing
    • Journal of Digital Convergence
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    • v.20 no.5
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    • pp.77-84
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    • 2022
  • The purpose of this study is to confirm the influence of E-service quality of fresh product quality, logistics quality, and website quality on customer satisfaction and repurchase intentions. For the analysis, we used SPSS 23.0 to perform multiple regression analysis with 284 people who have purchased fresh food from China E-Services. The research results show that the better the E-service quality, the more positive (+) impact it has on customer satisfaction. In the relationship between E-service quality and purchase intention, customer satisfaction has a media effect. Through the analysis of the results, in order to improve customer satisfaction, it is necessary to focus on the quality of fresh food, provide excellent logistics, and allow customers to use convenient websites. This study only studies the general environment of E-services in the fresh food market, and will recommend specific implementation for one company in the future.

An Education and Training Strategies for Logistics Professionals in the Digital Age (디지털시대 물류 전문인력 양성방안)

  • Han, Chul-Hwan
    • Journal of Korea Port Economic Association
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    • v.38 no.1
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    • pp.15-29
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    • 2022
  • The Korean logistics industry is in a double challenges to train logistics professional in terms of quantity and quality. The study aims to derive implications for the logistics professional training policy and present the capabilities and skills of logistics manpower necessary in the Industry 4.0. To this end, the supply and demand status of logistics personnel was examined through a full survey of logistics curriculum of domestic universities, case analysis of successful overseas logistics education and training programs was attempted, and the skills and capabilities for logistics professional were comprehensively presented through in-depth literature research. As a policy recommendations for future training and education of logistics professional following policies are suggested; necessity of national standard logistics competency map and integrated platform for national logistics capabilities/skills development, creation of industry-university co-education/training ecosystem and education programs for new logistics professional in response to digital transformation and COVID-19 pandemic.

Athermalization of an Optical System Based on Lens Shape and Assembly Method

  • Xu, Sihua;Peng, Xiaoqiang;Tie, Guipeng;Guan, Chaoliang;Hu, Hao;Xiong, Yupeng
    • Current Optics and Photonics
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    • v.3 no.5
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    • pp.429-437
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    • 2019
  • Temperature adaptability is an important metric for evaluating the performance of an optical system. The temperature characteristics of the optical system are closely related to the material and shape of its lens. In this paper, we establish a mathematical model relating the temperature characteristics to the shape and material of the lens. Then a novel assembly structure that can solve the lens constraint and positioning problem is proposed. From those basics, the correctness of the theoretical model and the effectiveness of the assembly structure are verified through simulated analysis of the imaging quality of the optical system, whose operating temperature range is $-60{\sim}100^{\circ}C$.

Deciding of the Priority Elements for Choosing Third-Party Logistics Provider in International Logistics (국제물류분야의 제3자 물류업체 선정을 위한 우선순위 요소 결정)

  • Ha, Chang-Seung
    • Journal of Fisheries and Marine Sciences Education
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    • v.25 no.5
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    • pp.1214-1223
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    • 2013
  • The purpose of this work is to analyze the factors, criteria and importance that shippers in the international logistics industry take into account in choosing third-party logistics, and thereby to propose the directions of the areas and functions that third-party logistics will need to enhance on the basis of Analytic Hierarchy Process (AHP) methodology. To do that, this work collected and analyzed materials about changing environments of logistic industry and previous studies, and especially conducted a questionnaire survey on the factors to choose third-party logistics with the study subjects of shippers in the international logistics industry. To draw attribute factors, this work repeatedly chose and classified candidate factors through Delphi technique on the basis of the data of previous studies. The analysis results are presented as follows: regarding pairwise comparison between logistic cost and logistic service in relation of conflict, logistic service was recognized to be more important than logistic cost; regarding pairwise comparison between corporate capability and logistic cost, logistic cost was recognized to be more important; and regarding comprehensive evaluation, logistic service factors, including accuracy of order handling, service reliability, freight damage and compensation, a degree of fulfillment of promise, quality of transportation, and problem-solving ability, were found to be in high position.

A Study on the Development of Railway Logistics Business Model and Track Capacity

  • GyuBae KIM;SungWook KANG
    • Journal of Distribution Science
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    • v.21 no.9
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    • pp.93-102
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    • 2023
  • Purpose: This study attempts to analyze the current status of the railway logistics business and to seek ways to improve it by using the business model as an analytical framework. It was intended to reflect practical implications that could be applied to the field, by dealing with issues at the industrial site related to each component in the business model. Research design, data and methodology: This study was conducted through literature review and field research. We analyzed academic papers and industrial reports on the development of the railway logistics industry and interviewed various stakeholders in the railway logistics industry. Results: This study determined the factors that could be eliminated, raised, reduced, or created from the customer and product perspective, infrastructure management perspective, and financial perspective. Conclusions: The growth of existing business can be achieved by lowering service prices, improving service quality, and securing large-scale transportation capacity. The additional transportation of high value goods and cold chain commodities will be promising business opportunities. Existing services can be provided to new customers (large pre-shippers, forwarding customers, etc.) in order to increase the size of sales Urban delivery services and comprehensive logistics services based on complex logistics centers may open an avenue for new market. A more timetable and track capacity need to be assigned to logistics, which significantly improve the flexibility and the competency of railway logistics.

An Empirical Comparative Study of Overall Service Quality Path on Consumer Performance of B2C Electronic Commerce in Korea, China and Japan (한.중.일 3개국 B2C 전자상거래의 전반적 물류서비스 품질 영향경로와 고객성과에 관한 실증적 비교연구)

  • Joo, Hye-Young;Choi, Seok-Beom
    • International Commerce and Information Review
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    • v.14 no.2
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    • pp.497-521
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    • 2012
  • This paper is to conduct comparative analysis of the impact of overall logistics service quality and its different influence across countries in internet shopping mall context. After reviewing the different approaches given by the literature, SEM analysis was used to testify the hypotheses. A questionnaire based on personal survey was conducted from internet shopping mall users in Korea, China, Japan. This paper collected data from 786 respondents in the countries. Structural equation modeling was also applied to these data to test relationships among the variables in the study. The empirical results of this study are summarized as follows. First, overall logistics service quality of internet shopping mall has a positive direct effect on the consumer assurance as well as consumer satisfaction. Second, consumer assurance and consumer satisfaction have mediated effects between overall logistics service quality and post-purchasing behaviors intention. Third, its effect size of the '$GLSQ{\rightarrow}$ consumer assurance' and the '$GLSQ{\rightarrow}$ consumer satisfaction' links are the same in each country. However, that of the consumer assurance and the consumer satisfaction for the organizational performance are different for each country.

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A Study on Distribution Standardization through AMOS Analysis (AMOS 분석을 통한 물류효율화에 관한 고찰)

  • Koh, Jae-Ho;Kim, Tae-Hwan;Kim, Sok-Eun;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.10 no.3
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    • pp.167-181
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    • 2008
  • There are lack of labour and increase in logistics costs due to rapid change in logistics environments and the demand for logistics. The reality is that over spending on logistics costs are getting worse due to lack of logistics standardization. An example will be excessive logistics costs caused by unsatisfactory use of logistics equipments in wholesale markets. The logistics efficiency is falling due to delays in using logistics equipments and standardization. Therefore, there needs standardization of logistics functions and unit of handling in each stage from packing, unloading, storage, transporting, logistics information and needs logistics standardization on equipments, machineries used for the above. Standard unified with standardization is called specification and if standardization is applied broadly in manufacturing or processing, inspection than each process in terms of production can be managed rationally and labour skills will improve and product quality will be evenly maintained and compatability of each part in terms of assembly will be maintained thus materials and labour could be saved thus results in increasing productivity and lowering production costs. Also, if it is applied in industry at state-level then there will be rationalization in consumption in circulation as in purchase of raw materials, sales of products, purchase of products by consumers and contribute in improving compatibility and fair transactions. This paper is aimed to help in first solving factors affecting the most in improving logistic efficiency among unit load system and logistic hollowization, standardizing logistics base, standardizing logistics information. The study conducted surveys on limited companies but hope that in the future the target companies can be divided further into types, industries and conduct more demonstrative analysis.