• 제목/요약/키워드: logistics quality

검색결과 430건 처리시간 0.032초

중국 폐기 전기·전자기기 역물류 서비스 재사용에 미치는 영향요인에 관한 연구 (A Study on Influencing Factors of Reuse of Waste Electrical and Electronic Equipment Reverse Logistics Service in China)

  • 장건호;김준승;박근식
    • 무역학회지
    • /
    • 제46권5호
    • /
    • pp.213-230
    • /
    • 2021
  • China's e-waste enterprises can decompose 150 million sets of e-waste every year, but in fact, only about 50% of the e-waste goes into formal recycling due to the informal recycling of individual small businesses. The purpose of this paper is to put forward the method for users to improve the reuse times through regular e-waste recycling enterprises. This paper constructs the evaluation factors of reuse logistics service through prior research. Exogenous variables are mainly composed of the management system, economics, resources, policies, social perspectives, and service quality. In addition, the authors choose intention to reuse as an endogenous variable. A total of 335 questionnaires were collected to conduct the research with the structural equation modeling. The results reject the hypothesis that economics, resources, and social perspectives have a positive impact on reuse. On the contrary, management systems, policies, and service quality have a positive impact on reuse. Implications were suggested in the last part of the research.

경상북도 지역 제조기업의 물류통상 파트너십 결정요인에 관한 연구 (An Empirical Study on the Determinant Factors of Logistic Partnership of manufacturers in Gyeongbuk-do Province)

  • 신정용;조정구;고용기
    • 통상정보연구
    • /
    • 제12권1호
    • /
    • pp.123-152
    • /
    • 2010
  • With the change of diverse business environments, the need for the third party logistics(3PL) is strategically considered for securing core abilities of manufacturers' own business. Most manufacturers are willing to have Win-Win relationship with the 3PL companies, instead of working with 3PL companies only for the purpose of reducing costs of logistics. This study has intentions to analyze determination factors of the distribution partnership which influence manufacturing firms within Gyeongsangbuk-do province and effects of partnership which exert an favorable influences on their outcome. With regard to the determination factors, it is found that determination factors consists of shipping quality, crisis management and possession of resources. And for the effects, saving logistics cost, improvement in service quality and strengthening the distribution partnership are included. This study intends to suggest helpful guidelines to business managers who seek a solution for more efficient logistics service.

  • PDF

GPS와 SMS를 이용한 차량 상태정보 및 위치관제시스템의 설계 및 구현 (A Design and Implementation of Vehicle State Information and Location Monitoring System Using GPS and SMS)

  • 변상규;류한경;이충훈;유우식;채진석
    • 한국멀티미디어학회논문지
    • /
    • 제9권7호
    • /
    • pp.914-926
    • /
    • 2006
  • 현재 국내 물류부문은 산업 전반의 정보화 추세에 따라 물류정보화에 대한 요구가 증가하고 있다. 그러나 대다수의 물류업체들은 물류 프로세스의 비효율성, 물류 유통단계의 과다, 높은 공차 율, 경쟁 제한적 제도등의 문제점으로 인하여 영세성을 벗어나지 못하고 있으며, 고객이 원하는 수준의 물류서비스를 제공할 만한 사회적 인프라나 정보 기술 능력을 갖추지 못하고 있는 실정이다. 영세한 물류업체들이 대형 물류업체나 해외 물류업체들에 대한 경쟁력을 갖추기 위해서는 현재 기업체들이 제공하고 있는 서비스의 품질과 동등 혹은 그 이상의 서비스를 제공할 수 있어 야 한다. 그러나 이는 현실적으로 매우 어려운 일이다. 본 논문에서는 그러한 영세 물류업체들이 위치기반 서비스(Location Based Service: LBS)와 물류정보 송수신 서비스를 웹 기반의 ASP(Application Service Provider) 서비스 형태로 제공받아 경쟁력 향상과 고객서비스 품질을 개선할 수 있도록 SMS와 GPS를 차량 상태정보 및 위치관제 시스템을 설계 및 구현하였다.

  • PDF

상품라인별 가격결정이 적재효율 및 물류비에 미치는 영향에 관한 연구 (Study on the Effect of Product Line Pricing on Loading Efficiency and Logistics Cost)

  • 정성태;윤남수;한규철
    • 유통과학연구
    • /
    • 제12권8호
    • /
    • pp.55-69
    • /
    • 2014
  • Purpose - Despite the importance of price, many companies do not implement pricing policies smoothly, because typical price management strategies insufficiently consider logistics efficiency and an increase in logistics costs due to logistics waste. This study attempts to examine the effect of product line pricing, which corresponds to product mix pricing, on logistics efficiency in the case of manufacturer A, and analyzes how logistics performance changes in response to these variables. Research design, data, and methodology - This study, based on the case of manufacturer A, involved research through understanding the current status, analyses, and then proposing improvement measures. Among all the products of manufacturer A, product group B was selected as the research object, and its distribution channel and line pricing were examined. As a result of simulation, for products with low loading efficiency, improvement measures such as changing the number of bags in the box were suggested, and a quantitative analysis was conducted on how these measures influence logistics costs. The TOPS program was used for the Pallet loading efficiency simulation tool in this study. To prevent products from protruding out of the pallet, the maximum measurement was set as 0.0mm, and loading efficiency was based on the pallet area, and not volume. In other words, its size (length x width) was focused upon, following the purpose of this study and, then, the results were obtained. Results - As a result of the loading efficiency simulation, when the number of bags in the box was changed for 36 products with low average loading efficiency of 73.7%, as shown in

    , loading efficiency improved to 89.9%. Further, from calculating logistics cost based on the cost calculation standard of manufacturer A, the amount of annual logistics cost reduction amounted to 101,458,084 KRW. Given that the sum of the logistics cost of the product group B of manufacturing enterprises A is 400,340,850 KRW, it can be reduced by 25%, to 298,882,766 KRW. Although many methods improve loading efficiency, this study proved that logistics cost could be reduced by changing the number of bags within boxes. If this measure is applied to other items, visible logistics cost reduction effects will be realized through improvements in loading efficiency. Conclusions - Future pricing policies should consider their correlation with quality, loading efficiency, product specifications, and logistics standardization to prevent logistics waste, enabling management to improve earnings for companies. Thus, when companies decide pricing policies for new products, the aspects of merchandising and marketing should take priority; however, the aspect of logistics also needs to be considered as significant. Measures revealed by the study results are not only the responsibilities of manufacturing enterprises. Pricing policy agreements between manufacturing enterprises and distribution companies, and logistics factors related to price determination should be considered; further, governments should also support them for their collaborations. This will enable consumers to purchase quality products with low prices.

  • 물류정보시스템의 성공요인에 관한 연구 (An Empirical Study on the Determinants of Logistics Information Systems Success)

    • 옥석재
      • 통상정보연구
      • /
      • 제7권3호
      • /
      • pp.159-175
      • /
      • 2005
    • The purpose of the present study is to empirically and theoretically assess the logistics information systems (LIS) success in a quasi-voluntary IS use context. It is important to understand what factors impact the successful use of LIS. The research model is basically based on the framework of IS success proposed by DeLone & McLean(1992) and Seddon(1997). Structural modeling techniques were applied to data collected by questionnaire from 203 LIS users. The results show that user satisfaction play a significant role in influencing the system dependency. The results also revealed that user characteristics is directly affected by perceived usefulness, system quality and information quality, and indirectly influenced by user characteristics.

    • PDF

    Designing Smart-tag based Logistics System with Intelligent Track and Trace Service

    • Oh, Se-Won;Park, Joo-Sang;Lee, Yong-Joon
      • 한국지능시스템학회:학술대회논문집
      • /
      • 한국퍼지및지능시스템학회 2003년도 ISIS 2003
      • /
      • pp.244-247
      • /
      • 2003
    • All over the value chain, a logistics information system must satisfy several requirements about gathering and sharing related information. For example, distributors or forwarders need up-to-date information for scheduling and managing their logistics resources. Meanwhile, consignors or consignees want to know the dynamic information about current states or location of their goods. Such information is dependent upon the quality of data sets collected throughout the logistics processes. Thus, gathering accurate data promptly is the essential factor for the success of a logistics information system. However, there are limits in reducing both time-gap and man-power for datn sourcing, since this process is done manually or by using bar codes and scanning devices. Smart-tag can be the alternative to such n time-consuming and inefficient operation, especially for handling piles of goods. The tag includes a micro-chip containing data which is remotely readable by readers with antenna. Logistics system with Smart tag can provide all the information anywhere and anytime, and it will increase the efficiency of logistics and satisfaction of users. In this paper, we propose a conceptual architecture for smart-tag based logistics system and describe its functions.

    • PDF

    중국 제조업체의 제3자 물류 선택요인과 성과에 관한 연구 : 중국 소주 공업원구를 중심으로 (Selection Criteria of Manufacturers toward Third-Party Logistics Services with Reference to China SuZhou Industrial Park)

    • 고용기;진유평;신정용
      • 통상정보연구
      • /
      • 제11권3호
      • /
      • pp.75-100
      • /
      • 2009
    • With the change of various business environments, needs for the third party logistics(3PL) service are strategically considered for securing core competitiveness of manufacturers in China. Thus, manufacturers not only have worked with 3PL service providers for cutting costs of logistics, but also they are willing to have Win-Win relationship with the 3PL service provider. In this paper, comparing situation and characteristics of both China and developed-countries, especially in the particularity of manufacturing companies in China. The most important thing is that 3PL service providers must be able to manage supply chain of manufacturers with logistic planning abilities and to operate logistics services with logistic infrastructures and IT systems. In the view of long-term development, incubating logistics specialists is also the influencing fact that makes 3PL service providers more competitive with high quality logistics service and infrastructures.

    • PDF

    인천항만의 물류수준 평가 및 개선방안 도출에 관한 연구 (A Study on the Evaluation on the Logistics Performance of Incheon Port)

    • 여기태
      • 한국항해항만학회지
      • /
      • 제32권3호
      • /
      • pp.179-184
      • /
      • 2008
    • 인천항의 경우, 2006년도에는 1,373,873 TEU를 처리하여 전년대비 수출입 컨테이너 125%, 환적 컨테이너 198%라는 높은 성장률을 기록하였다. 이는 인천항과 상대적으로 인접한 중국의 효과가 크게 작용하였다고 판단되며, 향후 인천항의 여건이 좋아질수록 인천항을 이용하는 환적화물은 기존 예측된 증가율을 훨씬 상회하며 높아질 가능성이 크다. 그러나 인천항은 조수간만의 차이로 인한 접안시설의 이용불편과 CY의 용량부족 및 서비스 미흡, 창고와 야적장의 보관 및 장치요율의 불합리, 항만물류시스템과 배후수송체계의 비효율성 등의 구조적인 문제점 역시 가지고 있다. 이러한 측면에서 화주의 다양한 시대적 요구에 부응하고 비용을 절감하며 이를 통하여 국가의 경쟁력을 향상시키기 위해서 인천항만의 물류시스템을 점검하고, 시스템 수준을 평가해보는 것은 시급한 실정이다. 본 연구는 이런 관점에서 인천항의 항만물류시스템의 수준을 종합적인 관점에서 분석하고 다양한 정책대안을 제시하는 것을 연구의 목적으로 하였다.

    Kano모델 기반의 물류 서비스 품질속성 분류와 잠재적 고객요구 개선지수 개발 (Development of Kano model based logistics service quality classification and potential customer Satisfaction Improvement index)

    • 조유진;강경식
      • 대한안전경영과학회지
      • /
      • 제19권4호
      • /
      • pp.221-230
      • /
      • 2017
    • Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

    IPA기법을 활용한 완성차 물류서비스 품질평가에 관한 연구 (A Study on the Quality Evaluation of Automobile Logistic Services using IPA Method)

    • 정재훈;박성훈;오재균;여기태
      • 디지털융복합연구
      • /
      • 제16권9호
      • /
      • pp.81-90
      • /
      • 2018
    • 본 연구는 국내 자동차 기업의 완성차 물류현황을 살펴보고, 최종 고객까지 도달하는 완성차 물류서비스 품질향상을 위한 요인을 도출하고 평가하는 것을 연구 목적으로 한다. 이를 위하여 선행연구 및 전문가 인터뷰를 통해 요인을 선정하고, 고객, 물류 담당직원 및 판매직원을 대상으로 설문조사를 실시하였다. 분석방법으로 중요도-성취도 분석(IPA; Importance-Performance Analysis)을 활용하여 완성차 물류서비스 품질평가를 수행하였다. 연구결과, 고객의 중요도는 높지만 직원의 중요도가 낮은 요인은 "배송 담당 직원의 친절도"로 나타났다. 한편 고객의 만족도는 높지만 직원의 만족도가 낮은 요인으로는 "불만사항에 대한 신속한 처리", "수취의 운송정확성", "인도 담당 직원의 친절도", "차량 매뉴얼 안내 및 내부 기능설명" 요인이다. 본 연구의 학문적 산업적 시사점은 완성차 물류서비스 품질을 평가하기 위하여 중요요인을 도출하였으며, 실제 산업현장에서 근무하는 전문가 및 고객을 대상으로 개선을 위한 방안을 제시하였다는 점이다. 향후 연구에서는 본 연구에서 반영하지 못한 출고센터의 반품 및 불만사항 최소화 방안이 필요하다.