• 대한토목학회논문집
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• 제26권1D호
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• pp.31-39
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• 2006

근래 물류정보시스템의 중요성은 특히 강조되어 지고 있으며 물류정보시스템의 활용도는 물류관리의 능력, 물류처리의 기술수준, 물류체계의 강화, 물류정책의 수행력과 같은 기업환경에 따라 달라질 수 있음을 보여준다. 따라서 회사의 물류정보 시스템의 활용도를 조사하기 위해 부산 경남지역에 소재한 상장, 등록, 외감법인 중 174개 제조업체와 유통업체를 대상범위로 한정시켰다. 다음은, 본 연구의 결론으로서 요약하면 다음과 같다. 첫째, 사업의 특정종류에 따라 물류정보시스템 활용도는 차이가 있었다. 둘째, 제조업체와 유통업체들의 각 입장에서 볼 때, 물류정보시스템의 활용도에 대한 중요성은 쌍방업체간에 크게 다르지 않음을 나타내고 있다. 셋째, 물류시스템의 할용도는 물류관리능력을 가진 경영자의 유무에 따라 좌우될 수 있음을 보여준다. 넷째, 물류정보시스템의 활용도는 물류성과와 긍정적인 관계를 가지며, 또한 이러한 활용도는 단순한 물류비용 감소보다는 물류전문가로 하여금 고객들에게 보다 고급화된 서비스를 제공할 수 있음을 보여준다.

• 산업경영시스템학회지
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• 제34권2호
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• pp.92-102
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• 2011

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2012년도 춘계학술대회
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• pp.853-854
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• 2012

최근 물류환경은 고객 요구의 다양화, IT 기술의 발전 및 기업경영의 글로벌화 등으로 급격하게 변하고 있다. 특히 글로벌 물류로 인해 생산과 소비의 거리가 멀어짐에 따라 물류 비용 절감 방안은 기업의 경쟁력 확보에 절대적인 영향을 미치고 있다. 따라서 기업은 물류 경쟁력을 확보하기 위해 기업내에서 분산된 자원을 효율적으로 통합관리하기 위해 전사적 자원관리 프로그램인 ERP가 기업경쟁력 확보를 위한 새로운 도구로 주목받게 되었다. 본 논문에서는 수주업무, 구매업무, 생산관리, 품질관리 및 남품 관리를 체계적이고 효율적으로 제공하는 물류 ERP의 구축 방안을 제안한다.

• 대한안전경영과학회지
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• 제21권1호
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• pp.9-16
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• 2019

Logistics companies are worrying about securing of differential competitiveness so as to be competitive companies in keen logistics market. The ground is how users are satisfied by sell-established service system to respond not only economic feasibility of logistics costs but also diversity and advancement of logistics needs. The competitiveness of logistics companies is also caused by customer satisfaction of service and only companies finding and satisfying customer needs continuously may be more competitive. For the competitiveness, it's the most important to analyze demands of current and potential customers and their pursuing value properly. Therefore, this researcher grasped PSL for online logistics service users with 5-point Likert-scale and quality-level decision method that consider the weighted value based on Kano model, measured customer's potential Demand for service through PCDI, and suggested methodology for deciding the priority of the improvement with loss function of Taguchi.

• 무역학회지
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• 제46권2호
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• pp.55-74
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• 2021

Despite the growing importance of the logistics industry, it has been socially recognized as a 3D job and is perceived as a field of lower professional identity since the workers themselves think that they are engaged in a less important job. According to the related researches, it shows that professional identity affects the quality of service to customers, and applying it to the workers who are engaged in the logistics industry should be a meaningful subject of research. Therefore, this study intends to look into the impact of professional identity by managers in logistics centers on their service orientation and job engagement. To this end, this study surveyed managers in logistics centers across the country and conducted exploratory factor analysis, confirmatory factor analysis, and path analysis through structural equation models. The results of this study are summarized as follows. First, among the sub-factors of professional identity, recognition of professionalism did not have a significant effect on service orientation and job engagement, while acquisition recognition and range cognition had significant effects on it. Second, service orientation had a significant effect on job engagement. It believes that this study suggested implications for educational institutions and logistics companies that develop human resources of logistics in the aspect of that it presented the importance of developing human resources of logistics as well as the directivity to where the working environment such as the autonomy in their works and the extension of their authority should take their way.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2022년도 춘계학술대회
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• pp.371-372
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• 2022

국내에서 비싼 값에 팔리거나 살수 없는 제품은 해외에서 직접 구매를 할 수가 있는데 이를 해외직구라고 한다. 하지만 해외에서 구매한 제품을 환불이나 반품할 경우 국내와는 다른 규정과 언어의 장벽으로 인해 소비자들은 불만이 생길 수가 있다. 많은 위험부담이 있는 해외직구에서 상호간의 구매관계는 신뢰가 필수적인 조건이며 온라인 판매업체에서는 소비자들의 신뢰를 얻기 위한 다양한 활동이 필요 된다. 본 연구의 목적은 해외에서 상품을 구매하는 고객이 역 물류 서비스 품질에 따라 소비자들의 신뢰형성과 만족에 어떠한 영향을 주는지 파악하고 국내 구매와의 차이를 분석하는 것이다.

• 무역학회지
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• 제46권1호
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• pp.135-154
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• 2021

This study aims to investigate the difference in the perception of shippers on the quality of air freight service between air express and air freight forwarders. This study suggests hypothesis verification and implications on importance-performance between two groups of air express and air freight forwarders. In this study, we find that important variables through paired t-test and importance-performance analysis. As a result of paired t-test, there was a difference in the use variables of the document work variables through computerization in the importance area. In the satisfaction area, there was a difference between the groups in the response to customer request and the response to accidents. The variables that need to improve the focus derived from the importance-performance analysis are document work through computer and response to accidents. It is necessary to observe and manage the response of shippers continuously by holding various transportation schedules in the schedule area, possibility of adjustment of transportation schedule, regular freight and schedule provision.

• 골판지포장물류
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• 제7권32호
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• pp.157-161
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• 2000

• 골판지포장물류
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• 제6권27호
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• pp.139-157
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• 1999

• 골판지포장물류
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• 제7권33호
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• pp.154-164
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• 2000