• 디지털융복합연구
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• 제3권2호
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• pp.117-130
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• 2005

Managing of local government public service is innovation strategy of local government public service using choice and competition principle. Managing strategy of local government public service is new paradigm for innovating public service and role structure of government. It is important to understand properly substance and characteristics of local government public service Accordingly, the purpose of this study understand substance and characteristics of local government public service and describe strategic driving plan of managing local government public service in the future.

• 디지털융복합연구
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• 제6권1호
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• pp.43-52
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• 2008

Managing of local government public service business is innovation strategy of local government public service business using choice and competition principle. Managing strategy of local government public service business is new paradigm for innovating public service business and role structure of government. It is important to understand properly substance and characteristics of local government public service business. Accordingly, the purpose of this study find bottleneck of local government public service business and take out improvement plan and suggest policy plan of Seo Gu District Office in Gwang Ju City in the future.

• Journal of the Korean Data and Information Science Society
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• 제19권1호
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• pp.71-83
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• 2008

Assessing local government performance has become a crucial issue in recent years. This paper addresses the satisfaction level of local government public service, which is defined as a degree of the results or the impacts of the local government public service delivery on the citizen's needs, demands and expectations. The satisfaction level of local government public service can improve decisions made by local government managers, and enhance accountability of local government to the citizens they serve. This study focuses especially on the various aspects of administrative systems in a local government and developed a systematic survey for their performance. Explanations for the evaluation items and the analysis of survey are discussed throughout the paper.

• Asian Journal for Public Opinion Research
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• 제9권3호
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• pp.214-239
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• 2021

This study examines the relationship between public service satisfaction, trust in local government, and community satisfaction. Previous studies on community satisfaction have insufficiently dealt with public services or trust in local government and have not fully conducted an integrated analysis. To close these knowledge gaps, this study includes public service satisfaction that was constructed with the subcomponents economic support, education, and public safety and trust in local government as factors affecting community satisfaction. Moreover, this study verified the mediating effect of trust in local government between public service satisfaction and community satisfaction. Online surveys were carried out with 980 residents in Jeonbuk, Korea, and structural equation modeling (SEM) was employed. The results indicated that public service satisfaction affected community satisfaction directly or indirectly. In particular, the satisfaction with public safety influenced community satisfaction both directly and indirectly. In addition, trust in local government had a mediating effect between all sub-components of public service satisfaction and community satisfaction. Today, regional disparity between urban and rural areas in developing countries is widening. As a result, residents in rural areas are gradually moving to urban areas. Therefore, rural areas need to increase the community satisfaction of their residents. In this regard, this study suggests important policy implications for community satisfaction enhancement.

• 시큐리티연구
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• 제11호
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• pp.105-128
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• 2006

지방자치시대의 개막과 더불어 지역주민들은 경찰의 치안정책에 대한 기대욕구가 과거 중앙집권적인 행정체제 시대와는 현저히 달라졌다. 그 중에서도 가장 중요한 문제 중의 하나가 지방자치단체 독자적으로 지역주민들이 만족할 만큼 지역에 적합한 치안환경과 그에 따른 치안서비스를 제공하여 주지 못하고 있다는 점이다. 본 연구에서는 우리나라 지방자치단체에서 민간경비의 활용에 대한 문제점들을 파악하고 파악된 문제점들은 다음과 같이 제시할 수 있다. 첫째로 지방자치단체에 내재된 문제점과 민간경비가 안고 있는 스스로의 문제, 둘째로 지방자치단체의 경비업무 민간위탁 미비로 위탁 경비업체 선정 기준의 모호와 민간위탁 추진의 적극성 결여와 서비스실시에 대한 평가장치 미흡 등의 문제가 있다. 이와 같은 문제에 대한 개선방향과 현 지방자치단체의 치안환경 변화에 대응할 수 있도록 민간경비의 역할증대와 활성화를 위한 상호협력방안을 다음과 같이 제시한다. 첫째, 지방자치단체의 자구책 강화로 지방자치단체의 재정확보를 통하여 열악한 지방재정자립도를 높이기 위한 지역경제 활성화사업을 해야 한다. 둘째, 민간경비와 지역의 연계성을 확보해야한다. 셋째, 지방자치단체 경비업무의 민간위탁을 추진해야 한다. 끝으로 아직까지 실시하지는 않지만 그 실시 단계가 초읽기에 있는 자치경찰제 실시에 따른 지방자치경찰과 민간경비와의 상호관계와 자치경찰의 업무 중 민간경비분야에서 할 수 있는 업무를 파악하여 민관이 공공의 치안서비스를 위해서 역할 분담을 하고자하는 방안을 제시했다. 본 연구의 결과를 바탕으로 볼 때 민간경비의 역할증대와 활성화를 위해서는 각 지역의 자치단체와 민간경비의 상호협력을 체제를 반드시 구축해야 한다.

• 디지털산업정보학회논문지
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• 제6권3호
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• pp.221-230
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• 2010

Citizens' demand, which has been previously focused on welfare, is now expanding to include elements for higher quality of life such as employment, housing, culture, and sports. Accordingly, the government, with an aim of effectively delivering resident services that satisfy various demands, is committed to transforming the central government-oriented service system into the integrated service system based on public-private partnership. The government is also dedicated to expanding services to 8 areas including not only welfare but also healthcare, employment, housing, education, sports, culture, and tourism, which are directly related to everyday lives of residents. This project is designed to support such reforms in the citizen service delivery system in order to enhance quality of life of local residents. This study is to draw implications from analysis for implementing the citizen service integrated information system in order to reform the citizen service delivery system effectively through examinations and analyses of citizen services provided by the central government. Especially focus on public utility charges depreciation simplification citizen service. Its implications are expected to offer a real contribution for central and local Governments that want to increase the productivity of implementing eGovernment service.

• 디지털산업정보학회논문지
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• 제14권3호
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• pp.127-144
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• 2018

The differentiation of this study is largely based on the above discussion. First, I would like to examine the main factors that affect the image of the local government's special transport agencies in terms of users and suggest strategic options for promoting the local government's special traffic. Second, a public service approach is very necessary considering the concept of new public transport such as local government special transport, individual use experience and social impact. The purpose of this study is to demonstrate the characteristics of local government special traffic through the five important factors of the service quality which are not capable of objectively measuring the characteristics of the service.

• 농촌의학ㆍ지역보건
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• 제46권4호
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• pp.266-279
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• 2021

Objectives: The purpose of the study was to classify the health and medical service affairs of local governments, and to analyze the proportions of non-matching fund by local governments and central government subsidies for local government health budget. Methods: First of all, health affairs of local governments were classified to categories based on health-related laws and previous studies by review of the authors. In order to specify the scale of local government-led health affairs, we allocated 1,916 budget units into 6 main and 24 sub categories of the health and medical service affairs of local governments for the 2020 health budget of Jeju Special Self-Governing Province. For each categories, we compared the total amounts and the percentages of the 'central government subsidies', 'local government budget - matching fund', and 'local government budget - non-matching fund'. Results: The total health budget of Jeju Special Self-Governing Province accounts for 1.2% of the total budget. Of the total health budget of Jeju Special Self-Governing Province, the proportion of central government subsidies was 39.6% and the proportions of local government budget-matching fund and non-matching fund were 33.8% and 26.6%, respectively. The proportions of non-matching fund by provincial and basic local governments were 37.3% and 19.9%, respectively. Conclusion: In order for local governments to deal with the health problems of residents, it is necessary to secure and spend more local government budget(i.e., non-matching fund by local government) for health affairs in their administrative jurisdiction.

• 한국실내디자인학회논문집
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• 제25권1호
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• pp.172-180
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• 2016

This study aimed to evaluate how universal design principles are embodied in the Public Service Center. It will be used for planning the basic materials of the interior environmental design for Public Service Center facilities and for developing ways to improve interior environments in order for them to be conveniently used. In studying a method, we conducted an Universal Design check list to evaluate interior environment, targeting five Public Service Center facilities located in Gwangju Metropolitan city. This study investigated the Universal Design suitability of center interior Public Service Center on the basis of the tools for Universal Design check list which was composed of supportive design, adaptable design, communicability, safety-oriented design, and accessible design. Through theoretically considering the services of Gwangju's old city hall public service center, which got divided into common space, public service space, waiting space and informative material space. Evaluation on universal design application level showed that those with best universal design application are supportiveness and safety in public service space, communication efficacy and safety in waiting space and safety and accessibility in informative material space and acceptability in waiting space had the lowest application level.

• 한국주거학회논문집
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• 제27권4호
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• pp.67-76
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• 2016

The purpose of the study was to identify user' satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district's public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.