• Journal of the Korean Society for Library and Information Science
• /
• v.48 no.3
• /
• pp.193-215
• /
• 2014

This study examines undergraduate nursing students' user satisfaction and affective experience of collaborative information behavior in a group-based learning through survey method to see the relationship between these factors. For this purpose, the affective experiences (positive and negative aspects) of collaborative information search were examined using the PANAS scale through the same questionnaire. Correlation between students' experiences of collaborative information search and affective aspects were examined, and statistical significance using the t-test were also conducted to measure the relationship among students' demographic factors, experiences of collaborative information search and affective aspects. The results revealed that there was a significant correlation between experiences of collaborative information search and affective aspects. Also, there were significant relationships among students' demographic factors, experiences of collaborative information search and affective aspects. In particular, there were signigicant differences in students' overall satisfaction of collaboration and positive aspects between male and female students who experienced collaborative information search. This study found out the possibilities for a follow-up study for affective aspects in collaborative information behavior.

• Journal of the Korean Society for Library and Information Science
• /
• v.3
• /
• pp.83-102
• /
• 1973

The library as a social agency must study and evaluate its effectiveness and seek to improve its service for achieving the external objectives for which it was created. The study is an attempt to define the determining factors involved in change in library service. Library service evolves as a consequence of social need, which comprises unconventional demands of emerging areas in the subject ratio of literature, change in methods of research, change in the educational level of the community, and change in the user behavior. Since the library is an agency of communication, growth and specialization of information, and increase in variety of information media have effects on library service. The library is one of the many communication agencies in society, and increase or decrease in their programs can be determining factors of change in library service. Today, libraries depend more and more upon interlibrary cooperation to allow them to overcome their limitation in resources and time, and they can bring about changes in their service by adjusting themselves to the interlibrary cooperation arrangements available. Finally, library service is rendered as a result of theorizing as to what the library might or should do, and naturally theories or change in them may be determining factors of library service.

• Journal of Korean Library and Information Science Society
• /
• v.9
• /
• pp.1-31
• /
• 1982

A library catalog is most important finding tool to a library collection. This tool should be so designed as to enable users to handle with ease and convenience. Library catalog use study is necessary in order to identify the demands made on the catalog by its actual users and to measure the adequacy with which the catalog is meeting these demands. Many major catalog use surveys were performed by means of questionnaire and interview, but these methods are so difficult and perverse that the results of catalog use studies might often be far from scientific precision. The aim of this paper is to seek the guidelines with which one might assist the catalogers in providing an effective library catalog for their patrons. In order to get the first-hand information an actual survey was undertaken on searching behavior at the catalog of Jeonbug National University Library from November 30 to December 5, 1981 and from May 17 to May 22, 1982. The results of the survey can be summarized as follows: 1. Most of the students (79.77%) use the library. 2. Most of the library patrons (74.52%) use the public catalog as the searching tool to the library collection. 3. 67.85% of the catalog users are interested in searching materials written in Korean, Japanese, and Chinese. 4. 72.86% of the catalog users are interested in searching known items at catalog. 5. In known item searching, 49.44% of the catalog users choose title entry. 6. 20.17% of the catalog users are interested subject searching at the catalog. 7. Reference card is not utilized in searching. 8. For the translated items users want double entries in both vernacular and Korean. 9. At current catalog description, author, title, call number, translator, publisher and joint author are useful entry. Edition, author's date of birth and death, illustrative, size of book and bibliographical notes are not much utilized. 10. 55.39% of the catalog user need systematic guidance on how to use the library catalog and collection.

• Journal of the Korean Society for Library and Information Science
• /
• v.25
• /
• pp.83-150
• /
• 1993

Traditionally, the emphasis of the information services had been placed on the information provider's knowledge of information sources or information systems. However, in view of the increasing complexity of the information environment. and changes taking place in information professions the evaluation of the information services has callded for further research in interpersonal communication aspects of the librarian user interface especially that which links to user satisfaction. This experimental study was carried out for the purpose of exploring the implications of nonverbal behaviors in measuring user satisfaction in the light of the fact that the meaning of nonverbal clues includes more than verbal communication especially in dealing with variable barriers even though they operate at low levels of awareness. In this sense, among the wide range of nonverbal communication areas in particular kinesics, artifacts and the proximics were examined to suggest alternative model which can be applied effectively in our specific set of information work environment. Two major university libraries and two research libraries in Korea were chosen and visited for the anlysis and per each refernce/information interview the librarian's nonverbal behaviors were checked on the observer's checklist and the qustionnaires completed by the user at a time. On the basis of these data firstly, the relation of user satisfaction concerned with the librarian's nonverbal communication to user satisfaction with information services was analyzed and the possible communication barriers were investigated. In addition, the effect of training the information librarian with positive nonverbal communication skills on the user's satisfaction was analyzed in a SAS computer program in the area of kinesics. On the other hand, the effect of other nonverbal behaviors such as proximics and artifacts known very important clues to improving a complex human interaction was discussed along with their experimental results. In conclusion, it was found that most of users were not sensitive to the importance of nonverbal behaviors exposed by the information librarian, but it was proved that the ultimate user satisfaction and the satisfaction of the librarian's nonverbal behaviors are correlated positively, Moreover, nonverbal behaviors displayed by the trained librarian toward the user had a considerable effect on the user's evalution of information services compared with those by the untrained. These findings imply that in order to control the librarian's nonverbal behaviors and to help the user overcome his barriers the information librarian as a specialist needs to assure and modify willilingly his communication behavior. Without making effective use of such nonverbal communication, information librarian could not expect to meet the user's information needs either. However, when these positive nonverbal behaviors are applied it would be highly desirable to be aware of cultural and contextual differences. With regard to increasing information services success the applicable nonverbal communication model for library management and education can be suggested as below.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.3
• /
• pp.25-53
• /
• 2007

The purpose of this study is to analyze the characteristics of OPAC displays and search interfaces for children. The OPACS of Cheongju Miracle Library, Nowon Children's Library in Seoul. Los Angeles Public Library in the U.S.A. and HelMet Library System in Finland are examined on the basis of 'OPAC Display Guidelines(Draft)' published by IFLA and Nielsen's 'User Interface Design Heuristics'. Discussed are such topics as the features of basic and detailed search screens. the brief display of search results. the arrangement and full display of bibliographic records, and the displays for zero-results and large retrieval sets. The OPAC displays of Cheongju Miracle Library and Nowon Children' Library are not particularly designed to serve children which are their primary users. The OPAC displays for children of LAPL and HelMet Library System are rather simplified and customized to represent specifically the needs and information seeking behavior of children.

• Journal of the Korean Society for information Management
• /
• v.39 no.3
• /
• pp.195-216
• /
• 2022

In this study, the author applied the service design methodology to the university library to maximize the service value provided by the university library. To this end, the 'Double Diamond Model', a service design model, was applied to the university library, and service design tools such as Persona, Customer Journey Map, and Touch Points were utilized. To reflect on the service design in the university library, the author first reviewed the literature related to the subject and researched the previous studies. Then, the issue was discovered by questionnaire surveys, interviews with users and librarians, and field investigations. Based on this, Persona and situation scenarios were derived. In addition, after synthesizing Persona's situational behavior and user's emotional change, the study visualized the Customer Journey Map and suggested service improvement plans for 11 items in 3 areas. This study is focused on the process of deriving service improvement plans rather than improving a specific service. The purpose of this study was to improve university library service and to suggest new service plans. The significance of this study is that the practical service improvement plans were applied to the university library.

• Korean Institute of Interior Design Journal
• /
• v.17 no.6
• /
• pp.188-196
• /
• 2008

The study aims to find out the changing aspects of contemporary Korean libraries so called public in terms of their spatial configuration. In so doing, it analysed 14 recently built libraries by investigation of user's behavior. Interview and observation were conducted as a method of investigation. The method of analysis was based on statistics by mapping spatial data. As the result, it could be said that most users have a clear goal in Korea. In some libraries, the distinct characteristics of behavior show that users visit other functional rooms including functional rooms for the purpose. It could be said that the configuration of space in recently public libraries become more public as a place. In view of domestic affairs, in terms of users need, the reading room for personal study have features of the most private room and a static activity. so that the reading room separate from the other functional rooms in floor, but it adjoin other functional rooms in the horizontal configuration. so its location make offset a role of functional rooms can be interactive with each other, except reading room.

• Journal of the Korean Society for information Management
• /
• v.38 no.2
• /
• pp.305-336
• /
• 2021

This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

• Journal of Korean Library and Information Science Society
• /
• v.32 no.3
• /
• pp.31-58
• /
• 2001

The objective of this study was to provide the basic information necessary for the efficient library service policy for the graduate students in engineering field as investigating the academic information seeking behavior and demands of users who major in electronic engineering at a graduate program. Literature studies and survey through questionnaire were conducted for the purpose. The established theories were synthetically examined through literature studies, and theoretical systematization and structure for positive research were framed. Graduate students in engineering field were classified into two groups: those who major in electronic engineering and the others, and their demands for information and its seeking behavior were comparatively analyzed in this thesis.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.27 no.1
• /
• pp.291-312
• /
• 2016

The purpose of this study is to develop an effective information service process based on user's characteristics and needs in academic libraries. The process was informed by analysis of the entire information service cycle using real users as an exploratory study. The interview process between the user and information provider, and the information provider's perspectives regarding information services demonstrated that the user's information and subject analysis, effective interview methods, communication skills, information provider's recognition of information services, and core ability are important elements for effective information services.