• 품질경영학회지
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• 제32권2호
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• pp.15-23
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• 2004

This study investigates the customer satisfaction based on the various levels of many factors such as age, sex, period, motive, preference between wired and mobile service, frequency, and time. Customer satisfaction is measured by 13 dimensions. MANOVA reveals that preference between wired and mobile commerce service, mobile service frequency, mobile e-mail service frequency, wired Internet usage frequency, and mobile Internet usage time have a significant effect on the overall satisfaction. Transmission speed, fare, and ease of operation of mobile Internet service turn out to be improved for better customer satisfaction, the IMT-2000 service in particular.

• 복식문화연구
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• 제14권6호
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• pp.1027-1041
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• 2006

The purpose of this study was to identify the differences of internet shopping attitude, shopping behavior, and shopping satisfaction according to purchasing frequency of internet shoppers for children's clothing. Data were collected from 170 female internet users who had purchasing experiences of children's clothing. For data analysis, factor analysis, one-way ANOVA, Duncan test, cross tabulation, regression analysis, t-test, frequency and multi- response analysis were conducted. The results are as follows: The internet shoppers for children's clothing were classified by purchasing frequency. Factors of internet shopping attitude were convenience, reliability, and safety. Significant differences were found on internet usages, internet attitudes, and shopping behaviors between two groups. Heavy purchasers used internet longer, had more positive attitude toward convenience and safety, and paid more money than light purchasers. Significant differences were found on internet attitudes according to age and internet usage. Convenience and safety factors had impact on internet shopping satisfaction.

• Journal of Information Science Theory and Practice
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• 제2권2호
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• pp.59-68
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• 2014

This paper depicts a study conducted on the behavior of physical education students towards Internet usage at Kurukshetra University, Kurukshetra. Specially, the study aims to know the purposes for use of Internet resources and services, frequency of use, places and means of use, student's satisfaction level toward the Internet, and problems faced while using the Internet. A survey was carried out with a sample of 100 physical education students of Kurukshetra University and the response rate was 88%. A well-designed questionnaire was distributed to the students' sample. Amazingly, the results of the study reveal that usage of the Internet in research and education was not favored, whereas email, chatting, and sports websites were commonly used among students. The study also found that too much information on the Internet, slow access speeds, and finding relevant information were the main problems in using the Internet.

• The Journal of Asian Finance, Economics and Business
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• 제9권9호
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• pp.75-91
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• 2022

This study assesses the Internet banking adoption tendency by existing bank customers of Bangladesh. Currently, almost all the leading banks in the country have implemented Internet banking platforms. However, the active user count remains relatively low and there hasn't been any conclusive research on the drivers and inhibitors of Internet banking. This study evaluates the reasons and quantitatively establishes the factors leading to the adoption and usage continuance of internet banking by existing bank customers. Responses from 460 bank account holders were collected via online questionnaires using a purposive sampling approach, and a core conceptual framework based on Technology Acceptance Model (TAM) and Technology Readiness Index (TRI) was used. The study concluded that internet banking adoption is significantly impacted by the ease of use, customer service, and technology familiarity. Similarly, customer satisfaction is affected by the perceived value and the perceived risk. Through regression analysis, it was found that usage continuance is 89% explained by adoption and customer satisfaction. Multi-group moderation showed significant impact by groups divided based on usage frequency, income level, and age. Perceived risk weakened the impact of perceived value and technology familiarity on usage adoption. Additionally, perceived risk reduced the impact of consumer satisfaction and usage continuance.

• 경영정보학연구
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• 제3권1호
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• pp.83-101
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• 2001

Studies about wireless internet have been focused on technology issues and few studies were shown in the adoption of wireless internet services. This study uses Technology Acceptance Model in order to understand influencing factors in acceptance of wireless internet services. Reviewing by TAM related studies, this study regards the influencing factors as personal and social environmental dimensions in the case of wireless internet services, and these two factors are used. Two dependent variables-intention and current usage-are adopted for analyzing the effects of the two factors on two dependent variables via mediating variables. The results of this study show that age, frequency of mobile phone usage, occupation, and the recognition level of wireless internet services affected the intention and current usage of these services.

• Journal of Information Technology Applications and Management
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• 제9권4호
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• pp.127-149
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• 2002

Online consumers were classified four groups by online buying frequency and shopping mall loyalty in this study; high frequency-high loyalty, high frequency-low loyalty, low frequency-high loyalty, and low frequency-low loyalty groups. Four groups were compared by Internet usage, flow experience, innovativeness, perceived risks of Internet shopping, Internet shopping behaviors, and demographics. Through an online survey of 396 Internet shoppers, there found significant differences of those variables among four groups. The implications for customer relationship management of Internet shopping mall are discussed and further researches are suggested.

• 품질경영학회지
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• 제30권3호
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• pp.168-185
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• 2002

A few recent international surveys reported that Korea ranks the top with respect to the high-speed information and communication network subscription per 100 people in the world. Such infrastructure has been bringing about broad changes in Internet service for both business and individual users. By conducting a questionnaire survey on a moderate size of sample proportional to the population of each region across country, we try to analyze what factors might explain the level of Internet service satisfaction with respect to security, searching, and convenience dimensions. According to the test results, several factors such as sex, age, kind of network lines, usage frequency, e-mail usage, e-shopping, online problem experience might explain the different levels of Internet service satisfaction in the high-speed Internet network. This study might shed a guidance to scholars conducting Internet-related studies and practitioners who plan information policies and business strategies.

• 한국인구학
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• 제34권3호
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• pp.85-107
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• 2011

본 연구는 5년의 시차를 둔 생활시간조사자료를 활용하여, 정보화의 확산에 따른 인터넷 이용행태의 변화를 추적하고자 한다. 인터넷 활용격차에 대한 논의와 기술혁신과 정보격차의 수준에 대한 논의를 바탕으로, 본 연구는 인터넷 이용빈도, 인터넷 활용의 다양성, 그리고 정보지향적 및 검색지향적 인터넷 활동시간의 변화와 이에 영향을 미치는 요인을 추적하고자 한다. 분석 결과는 첫째, 전반적으로 인터넷 이용 빈도는 증가하였으며 인터넷 활동의 다양성 역시 증가하였다. 둘째, 사회경제적 지위에 따른 인터넷 이용격차가 한국사회에서도 발견되었다. 셋째, 인터넷 이용의 빈도와 다양성이 전반적으로 증가했음에도 불구하고, 성별에 따른 인터넷 활용패턴의 차이는 오히려 확대되었다. 이러한 연구결과는 인터넷이 일상생활에 미치는 영향력이 점점 커짐에도 불구하고, 이러한 정보화의 진전이 자동적으로 정보이용격차의 감소를 의미하는 것은 아니라는 것을 의미하고 있다.

• 한국생활과학회지
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• 제14권1호
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• pp.155-165
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• 2005

The purpose of this study is 1) to investigate the effects of Internet apparel store attributes, shopping values, Internet usage, and consumers' characteristics on consumers' Internet apparel purchasing behavior; and 2) to identify the influence of Internet apparel store attributes, Internet usage, and consumers' characteristics on the Internet apparel purchasing behavior of hedonic or utilitarian consumers. The data were collected via an online survey. A total of 4,254 Internet users participated in this survey. Only 589 out of the users' reponses were used as a sample for this research, because those users had previously experienced Internet apparel purchasing. Factor analysis revealed five dimensions of Internet apparel store attributes: site design/navigation, promotion programs, trust, product assortment/ information, and customer service. Based on the respondents' shopping value scores, we identified them as hedonic or utilitarian consumers. Through multiple regression analyses, site design/navigation and promotion programs among store attribute variables, hedonistic or utilitarian shopping values, the number of years on the Internet, income, and educational level were found to be significant predictors of Internet apparel shopping frequency. Among them, hedonistic shopping values were the best predictor of Internet apparel purchasing frequency. Based on the Internet apparel purchasers' shopping value, purchasers were divided into two groups. For hedonic Internet apparel shoppers, the number of years on the Internet, educational level, sex, age, and income were significant predictors of Internet apparel shopping behavior. On the other hand, promotion programs among store attribute variables was the only significant factor that affects utilitarian consumers' Internet apparel shopping behavior.

• 한국조사연구학회지:조사연구
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• 제13권1호
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• pp.33-59
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• 2012

본 연구는 인구학적 변인으로 새로운 미디어 이용변인을 활용할 필요가 있는지를 살펴보기 위한 것이다. 이를 위해 대전 시민 500명을 대상으로 2011년 7월에 설문조사를 실시하고 그 결과를 분석했다. 분석결과를 요약하면 다음과 같다. 성, 연령, 소득 같은 기존의 인구학적 변인의 설명력이 여전히 유효한 것으로 나타났으나 종속변인에 대한 설명력은 크지 않았다. 기존 인구학적 변인에 새로운 미디어 이용변인(인터넷 이용빈도, SNS 이용빈도, 스마트폰 이용 여부)을 추가하여 회귀분석을 실시한 결과 온난화, 대중교통, 국정지지의 세가지 주제의 경우 설명력이 유의미한 증가를 하는 것으로 나타났다. 결과적으로 새로운 미디어 이용요인은 여러 이슈에 대해 안정적인 설명력을 갖지는 못했으나 시민의 국정지지 성향을 이해하거나 지구온난화 같은 새로운 의제에 대한 태도를 이해하는 과정에서는 활용할 가치가 있다고 할 수 있다.