• Journal of Information Technology Applications and Management
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• 제14권1호
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• pp.99-116
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• 2007

This study intends to examine the effects of CRM on the customer loyalty. Service quality, customer satisfaction, and organizational committment have been tested as mediating factors between the customers' perceived relational efforts and their loyalty. From 236 customers of insurance firms survey data have been collected and analyzed based on the structural equation modeling. The results show that firms' relational efforts have positive impacts on service quality and customer loyalty. Also, this study shows that service quality can play an important mediating role between CRM activities and customer satisfaction as well as organizational commitment, which have shown positive impacts on customer loyalty Consequently, firms need to design their CRM activities paying more attentions to the service qualify attributes, rather than asking too much from the target customers.

• 한국지능시스템학회논문지
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• 제13권4호
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• pp.486-490
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• 2003

Software qualify models can predict the risk of faults in the software early enough for cost-effective prevention of problems. This paper introduces a least squares support vector machine (LS-SVM) as a fuzzy regression method for predicting fault ranges in the software under development. This LS-SVM deals with the fuzzy data with crisp inputs and fuzzy output. Predicting the exact number of bugs in software is often not necessary. This LS-SVM can predict the interval that the number of faults of the program at each session falls into with a certain possibility. A case study on software reliability problem is used to illustrate the usefulness of this LS -SVM.

• 한국소성가공학회:학술대회논문집
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• 한국소성가공학회 2001년도 춘계학술대회 논문집
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• pp.54-58
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• 2001

In recent years, hydroforming technology has been one of the most important technology in automotive industry in the points of weight saving, cost reduction and qualify improvement. However, compared with traditional metal forming technology, hydroforming has much fewer information in experience and empirical knowledge. But we don't have my sufficient time and money to produce hydroforming products using real blank directly Therefore Simulation is essential in hydrofonrung technology development. In this paper, we simulate the side member as the tubular hydroforming technology. The manufacturing process of side member' consists of pre_bending, pre_forming, and hydroforming of a thin tube. Variables such as internal pressure, end feeding, and tool geometry are optimized to improve the forming safety. And we simulate side member according to several lubricant conditions. from those simulations, we find that strain distributions can be reduced well by internal pressure and end feeding control, and lubrication is the most important thing in hydroforming process.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2002년도 하계종합학술대회 논문집(3)
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• pp.231-234
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• 2002

This paper proposes a new approach to extract contour of moving object from compressed video stream. We segment the area of moving object by using motion vector and extract the motion object block from it. And then we describe the connectivity direction of outline moving block, detect the edge related to connectivity direction in the block and finally obtain the contour by connecting the edges. This can divide the moving object only with motion vector and detect the exact contour on the basis of the edge automatically. Also, we can reduce spending time using motion block and remove the noise with directional edge. The experimental results demonstrate the accurate and effective qualify of the proposed method.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2002년도 하계종합학술대회 논문집(3)
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• pp.107-110
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• 2002

A grid computing environment is one in which applications can be built over multiple resource nodes at widespread geographic locations. Grid environments seek to integrate and enable access to widely distributed compute resources. The compute resources in a grid environment are typically heterogeneous, with varying qualify and availability Hence, how computations are allocated to individual resources is extremely important in the design of a grid. This paper j\ulcorners concerned with resource management for metacomputing. We describe a resource management architecture using the two-level resource broker.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2003년도 컴퓨터소사이어티 추계학술대회논문집
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• pp.7-10
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• 2003

In this paper, we present a new echo kernel, which is a modification of polar echo kernel. to improve the detection performance and robustness against attacks. Polar echo kernel may take advantage of large detection margin from the polarity of inserted echo signal, but its poor frequency response in low frequency band degrades sound quality. To solve this problem, we applied bipolar echo pulses to the polar echo kernel. Using the proposed echo kernel the distributions of autocepstrum peaks fur data ‘0’ and ‘1’ are located more distant and improvement of detection performance is achieved. It also makes the low frequency band flat so that the timbre difference in the polar echo kernel can be removed to reproduce the imperceptible sound qualify. Informal listening tests as well as robustness test against attacks were performed to evaluate the proposed echo kernel. Experimental results demonstrated the superiority of the proposed echo kernel to both conventional unipolar and polar echo kernels

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2003년도 하계종합학술대회 논문집 Ⅳ
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• pp.2371-2374
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• 2003

In transmitting compressed video bit-stream over Internet, packet loss causes error propagation in both spatial and temporal domain, which in turn leads to severe degradation in image qualify In this paper, a new approach for the recovery of lost or erroneous Motion Vector(MV)s by clustering the movements of neighboring blocks by their homogeneity is proposed. MVs of neighboring blocks are clustered according to ALA(Average Linkage Algorithm) clustering and a representative value for each cluster is determined to obtain the candidate MV set. By computing the distortion of the candidates, a MV with the minimum distortion is selected. Experimental results show that the proposed algorithm exhibits better performance in many cases than existing methods.

• 정보처리학회논문지D
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• 제12D권7호
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• pp.965-978
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• 2005

소프트웨어 개발 시, 일정과 품질에 저해 요인이 되는 결함이 다수 존재한다. 일정과 품질의 저해 요인을 제거하고 동시에 체계적으로 이를 관리하기 위하여 본 논문에서는 opportunity tree 프레임워크를 설계한다. 유사한 프로젝트를 수행 시 영역 전문가의 지식을 활용한 opportunity tree 발생되는 문제점을 예측, 대비할 수 있게 하여, 소프트웨어 프로세스를 개선할 수 있다 본 연구에서는 소프트웨어 개발 시 발생하는 일정관리에 대한 결함을 찾아내고, 원인을 식별 및 해결책을 제시하고자 한다.

• 한국경영과학회지
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• 제29권2호
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• pp.59-75
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• 2004

Recommendation is a personalized information filtering technology to help customers find which products they would like to purchase. Collaborative filtering works by matching customer preferences to other customers in making recommendations. But collaborative filtering based recommendations have two major limitations, sparsity and scalability. To overcome these problems we suggest using adjusted product hierarchy, grain. This methodology focuses on dimensionality reduction and uses a marketer's specific knowledge or experience to improve recommendation quality. The qualify of recommendations using each grain is compared with others by several experimentations. Experiments present that the usage of a grain holds the promise of allowing CF-based recommendations to scale to large data sets and at the same time produces better recommendations. In addition. our methodology is proved to save the computation time by 3∼4 times compared with collaborative filtering.

• 한국전기전자재료학회:학술대회논문집
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• 한국전기전자재료학회 1999년도 춘계학술대회 논문집
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• pp.613-616
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• 1999

An active-matrix LCD using thin film transistors (TFTs)has been widely recognized as having potential for high-quality color flat-panel displays. Pixel-Design Array Simulation Tool (PDAST) was used to profoundly understand the gate signal distortion and pixel charging capability, which are the most critical limiting factors for high-quality TFT-LCDs. Since PDAST can simulate the gate data and pixel voltages of a certain pixel on TFT array at any time and at any location on an array, the effect of the new set of capacitance models on the pixel operations can be effectively analyzed, The set of models which is adopted from VLSI interconnections calculate more precise capacitance. The information obtained from this study could be utilized to design the larger area and finer image quality panel.