• Title/Summary/Keyword: industry safety service

Search Result 503, Processing Time 0.02 seconds

Improvements of logistics service focusing on value factors utilizing QFD (QFD를 활용한 가치요소 중심의 물류서비스 개선방안)

  • Jung, Youg-Suk;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
    • /
    • v.19 no.4
    • /
    • pp.209-219
    • /
    • 2017
  • Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.

Study on the Accident of Kitchen Food Service Industry Employees in Accordance with the Safety and Environment Awareness and Accident Experience (안전 환경 인식과 사고 경험에 따른 외식산업 주방 종사원의 안전사고에 관한 연구)

  • Oh, Suk-Tae
    • Culinary science and hospitality research
    • /
    • v.21 no.2
    • /
    • pp.85-102
    • /
    • 2015
  • The purpose of this study was to present the direction of the safety manual in the food service industry kitchen. The accident rate in food industry kitchens is around 87.2%, it meaning nearly 9 workers have accident among 10, considered to be very high. The most common accident is a knife cut wound (84.7%). And burns caused by hot water and oil (74.4%), then shown slip and falls (28.1%). The degree of fulfillment of kitchen safety awareness and safe environment varied based on gender, in which male are considered more likely to suffer from accidents than women. The level of safety perception varies between workers at different career points. Workers with 1~3 years of experience suffer the highest rate of accident, while workers with 7~10 years and more of experience are believed to be at lower risk of accident. Restaurant type did not exhibit a significant influence on accidents cases, although differences in the adoption of personal safety, even partially, were discovered, at significance of 0.01 < 0.027 < $0.05^*$. Based on these results, this paper has suggested preventive safety management validation model the food service industry based on kitchen management and incident management, and presented steps necessary.

Roles of Safety Management System (SMS) in Aircraft Development

  • Lee, Won Kwan;Kim, Seung Jo
    • International Journal of Aeronautical and Space Sciences
    • /
    • v.16 no.3
    • /
    • pp.451-462
    • /
    • 2015
  • Safety is the first priority in civil aviation, and so the International Civil Aviation Organization (ICAO) has introduced and mandated the use of Safety Management Systems (SMS) by airlines, airports, air traffic services, aircraft maintenance organizations, and training organizations. The aircraft manufacturing industry is the last for which ICAO has mandated the implementation of SMS. Since SMS is a somewhat newer approach for most manufacturers in the aviation industry, they hardly believe in the value of implementing SMS. The management of safety risk characteristics that occur during early aircraft development stages and the systematic linkage that the safety risk has to do with an aircraft in service could have a significant influence on the safe operation and life cycle of the aircraft. This paper conducts a case analysis of the McDonnell Douglas MD-11 accident/incident to identify the root causes and safety risk levels, and also verified why aircraft manufacturing industry should begin to adopt SMS in order to prevent aircraft accident.

Case studies on the Practical Ways of Preventing Injuries in Small Manufacturing Industries (소규모 제조 사업장에 적합한 재해예방 기법 사례 연구)

  • Shin, Woon-Chul;Kim, Jin-Hyun;Hong, Yong-Soo
    • Journal of the Korea Safety Management & Science
    • /
    • v.15 no.2
    • /
    • pp.39-45
    • /
    • 2013
  • Occupational injury rate of Korea recently slides slightly downward after stagnating around 0.7%'s for more than 10 years. To accelerate this trend, injury prevention for small enterprises is crucially important because vast majority of injuries take place in small enterprises. Considering huge number of small enterprises, we need to focus our efforts to type of riskier industries. By analysing detailed injury data, we select type of industries which need our concentrated prevention efforts. Several preventive measures are recommended, after we made literature survey of case studies for small enterprises. The result identifies riskier type of industries including transportation machinery manufacturing industry type(B), woods & veneer manufacturing industry, etc. Safety of machinery, new enterprises less than 2 years in service and new employees serving less than 6 months are in need for focused prevention efforts. To cope with these vulnerable spots, recommended preventive measures include strengthening of machinery safety standards, early assistance for safety to new enterprises, mandatory safety education before employment, etc.

ADONIS: A Service Design and Certification Management Tool for Certification of Software Development Process in International Standard Organization (국제표준기국의 SW 개발 공정 인증을 위한 서비스 설계 및 인증 관리 도구: ADONIS)

  • Lee, Sunghyeon;Choe, Youngbuk;Lee, Moonkun
    • Journal of Service Research and Studies
    • /
    • v.8 no.1
    • /
    • pp.59-72
    • /
    • 2018
  • In the perspective of service, it is important to institute certification process required by International Standard Organization (ISO) for software (SW) development process, since Information and Communication Technology (ICT) takes high portion of the Korean industry and its certification for SW is essential internationally for trade. In addition, the certification service provided by BPMN tools like ADONIS is absolutely necessary. In that perspective, this paper proposes a new approach to satisfy this kind of necessity. This approach provides the certification service for the safety of SW required at the international level in Korean industry. Furthermore, the approach can be applied to other domains beside the SW. In order to demonstrate the approach, this paper shows how to guarantee service design for certification of ECSS-E-40 of European Space Agency (ESA) with ADONIS. This paper focuses on specification and verification of SW in E-40, and the main requirement for the verification will be safety of the SW.

Improvement direction of safety management level evaluation on construction technology service providers by FGI (FGI에 근거한 건설기술용역사업자 안전관리 수준평가 개선방향에 대한 연구)

  • Seo, Jae Shin;Yoon, Younggeun;Lee, Jaeyun;Oh, Taekeun;Won, Jeonghun
    • The Journal of the Convergence on Culture Technology
    • /
    • v.8 no.3
    • /
    • pp.351-358
    • /
    • 2022
  • Recently, the fatality rate in the construction industry has not decreased any more and is in a stagnant state, and there are efforts by various construction participants such as ordering, design, and construction, management to improve it. In order to reduce serious accidents in the construction industry, which is higher than in other industries, the government evaluates the safety level of construction participants and announces it to raise awareness. However, in the items, standards, and procedures of the safety management level evaluation, there are points that do not match the site situation, and it is necessary to improve them. In this study, in order to improve the safety management level evaluation for construction technology service providers who are in the worst situation for safety management, the safety management level evaluation result analysis and Focus-Group-Interview(FGI) were conducted. improvement direction was suggested.