• Journal of Distribution Science
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• v.7 no.1
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• pp.71-90
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• 2009

Recently, highway service becomes a very important service in highways. Highway service is considered as a positive interaction method between highway service companies and customers. From this perspective, this study was to investigate the relationships between influencing factors of highway service and user satisfaction. And, this research was to examine the differences between importance and performance of highway service factors using IPA (Importance-Performance Analysis). The result of this study has categorised the 22 highway service attributes into seven highway service selection factors: food, culture, kindness and health, products, large space, employee and Phone, facility. Using IPA, this study has compared the importance and performance of highway service selection factors, as perceived highway service customers. The empirical findings suggest that strategic framework using IPA gives guidelines that improve effectiveness of highway service.

• International Journal of Highway Engineering
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• v.19 no.2
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• pp.143-152
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• 2017

PURPOSES : This study intends to estimate the tangible benefits derived from the integration of operations of an Express Intercity Bus Terminal and a Highway Service Area. METHODS: For the study, a highway service area was chosen to function as a bus terminal, integrating its services with that of a nearby bus terminal plagued by operating losses. The exercise also helped improve mobility owing to the introduction of local buses between the terminals and utilization of the existing infrastructure such as rest areas. Thus, a terminal that was not being utilized for its intended functionality was integrated with an existing facility to improve the utilization of both and subsequently aid local development. The impact of the exercise was then measured by evaluating the variation in utilization efficiency, operating costs, travel time between two regions (Seoul-Jeomchon and Seoul-Geumsan), and the social costs before and after the integration of the two facilities. RESULTS :The impact of the integration was an increase in utilization efficiency, a decrease in operating cost, a decrease in travel time, and a decrease in social cost in both the regions. The benefits of improved utilization and cost saving can be passed on to the citizens in the form of discounts. A local power generation facility will eventually replace the bus terminal, which can revitalize the local economy. CONCLUSIONS :The integration of the highway service area with the bus terminal is expected to have a win-win effect on the passengers as well as the operators. The study also proposes a sustainable strategic plan for existing terminals and rest areas to implement a method to compete with KTX transportation.

• International Journal of Highway Engineering
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• v.15 no.5
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• pp.227-234
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• 2013

PURPOSES : In order to do an improving countermeasures for congestion on the highway with a limited budget, it is very important to select a habitual congestion section effectively. This study is develop CSI(Consitency Service Index) which contained the service for drivers on the highway to select a habitual congestion section. METHODS : By applying the concept of service for the users paying a fee, proposed CSI(Consistency Service Index) to determine habitual delay. CSI is mean that users using the highway road must be provided an environment which can driving more than 80kph, anytime, anywhere. RESULTS : The result applying developed method in this study included most of congestion sections selected by conventional method. but, in some section of existing non-congestion section were included by CSI. The annual average speed and CSI correlation analysis result was high correlation. This result proved that CSI was reflecting road traffic condition well. CONCLUSIONS : It was verified practicality from the delay section of gyeonggi-do area highway. we can judge whether or not to be a habitual congestion in the specific highway and do the traffic improving countermeasures accordingly.

• Journal of Environmental Science International
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• v.11 no.6
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• pp.537-541
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• 2002

This study aimed to obtain the relative formula with the unit treatment cost according to the treatment of a sewage plant in the service area under highway. The following results were obtained. The correlative formula connected to amount of sewage(Q)generation was as follows ; between an annual amount of sale(C) showed Q=19.113$.$C$\^$0.9294/, and between the number of users(P) showed Q=2${\times}$10$\^$-8/ $.$P$^2$- 0.0298$.$P + 75,666. The correlative formula connected to the treatment cost was as follows , according to the amount of sewage generation showed S= 3${\times}$10$\^$-6/$.$Q 0-0.2266$.$Q+29,895, according to the elimination of BOD(E) showed S=6${\times}$10$\^$-5/$.$E$^2$-0.6717$.$E + 27,744, according to the annual amount of sale showed S=0.0005 C$^2$-4.8013$.$C + 35,118, with the number, of persons(P) using the service area showed S= 2${\times}$10$\^$-8/ $.$P$^2$- 0.046$.$P + 48,803.

• Journal of Nutrition and Health
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• v.50 no.3
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• pp.294-301
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• 2017

Purpose: The purposes of this study were to investigate food consumption practices and analyze factors that influence customer satisfaction of an HACCP applied restaurant in a highway service area. Methods: A total of 207 customer responses were used for data analysis. Statistical analyses were conducted using the SPSS program (ver. 22.0) for $x^2$-test, Pearson correlation analysis, and multiple regression analysis. Results: Reasons for visiting the highway area were using the restroom (86.0%), purchasing of meals or snacks (70.1%), taking a rest (58.5%), and shopping (3.4%) and selection attributes of food sold in the highway service area were food taste (48.8%), food safety (33.3%), and waiting time for meal (10.7%). According to the results of the survey, udon (66.2%) was the most preferred meal, followed by instant noodles (56.0%), kimbap (50.7%), pork cutlet (38.2%), and bibimbap (29.0%). In addition, coffee (73.4%) was the most preferred among snacks and beverages, followed by beverages (58.9%), walnut cake (53.1%), mineral water (52.2%), and hotbar (52.2%). Satisfaction evaluation scores of foods sold in the highway service area were highest for appropriate portion size, followed by food safety, menu variety, food taste, and reasonable price. Overall customer satisfaction scores regarding the restaurant in the highway service area was 3.24 out of 5 points on average. According to the results of the multiple regressing analysis, food taste (p < 0.001) and reasonable price (p < 0.01) had significant positive effects on overall customer satisfaction. Conclusion: To enhance customer satisfaction, restaurant managers in the highway service area should implement HACCP, improve food taste, and set up a proper price for food sold at the restaurant in the highway service area.

• Culinary science and hospitality research
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• v.11 no.4 s.27
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• pp.102-117
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• 2005

It was maintained that successful establishment and accomplishment of outsourcing might be possible only when those eating-out companies re-establish their concept of management strategy, identify core competencies through value-chain analysis, make a through cost analysis, select cooperative companies via overall screening, expand the area of outsourcing, enhance partnership to improve service quality, harmonize bilateral organization culture, remove the ambiguity of contract terms, protect core competencies of the rest area, continue with evaluation and control, and spinoff or invest to a new specialized business. Then, it was suggested that highway rest area business construct the core competencies and introduce outsourcing from a future-oriented viewpoint so that they can concentrate the competencies to competitive area and expand outsourcing scope to professional area such as finance and accounting, general affairs, personnel affairs, logistics, marketing, and R&D. They need to make out the problem of productivity reduction resulted from many years working employee's old age, refine human resource, and maintain the standards of skill so that they can improve service quality of the rest area, streamline each organization currently having so a large manpower, reduce manpower, and improve the productivity.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.12
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• pp.5669-5684
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• 2018

The new mobile edge network architecture has been required for an increasing amount of traffic, quality requirements, advanced driver assistance system for autonomous driving and new cloud computing demands on highway. This article proposes a hierarchical cloud computing architecture to enhance performance by using adaptive data load distribution for buses that play the role of edge computing server. A vehicular dynamic cloud is based on wireless architecture including Wireless Local Area Network and Long Term Evolution Advanced communication is used for data transmission between moving buses and cars. The main advantages of the proposed architecture include both a reduction of data loading for top layer cloud server and effective data distribution on traffic jam highway where moving vehicles require video on demand (VOD) services from server. Through the description of real environment based on NS-2 network simulation, we conducted experiments to validate the proposed new architecture. Moreover, we show the feasibility and effectiveness for the connected car media service on highway.

• Journal of Korean Society of Transportation
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• v.7 no.2
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• pp.5-15
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• 1989

The Provision of a Passing lane is strongly recommended When adeguate Passing Sight distance cannot be acguired at a Section of two-lane highway. Passing lanes are usually installed at two-lane highways along the shoulder area to minimize the impact of slow-moving heavy vehicles. The design concepts and specific dimension associated with the Passing lane construction are investigated in This research. In addition a case study was made using the field study data. Currently the level of service at the case study area was analyzed to be "F" based on 1985 Highway Capacity Manual procedure. With the installation of passing lanes, the level of service was improved into "C". A computer Simulation program developed by Australian Road Research Boand was utilized to analyze the effect of passing lanes.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.624-631
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• 2022

Highway Rest Areas are envisioned to provide an accessible space for rest and parking for travelers, especially those driving a long distance. In addition, modern highway Rest Areas provide many amenities to highway users, including wifi service, picnic tables, litter barrels, running water, public telephones, and sometimes even free coffee. Various studies were conducted in the domain of Rest Area facility design and their operating costs in different states; however, limited studies were conducted on the maintenance costs of these facilities. Therefore, this study's main objective is to compute the annual maintenance cost of Rest Areas in the state of Nevada. This study also analyzes the main cost categories of the maintenance works. The raw cost data of Nevada Rest Area maintenance from 1990 to 2012 were collected from the Nevada Department of Transportation (NDOT). Results show that the maintenance cost fluctuated over the study period; the maintenance cost decreased from 1991 to 2004 and then increased until 2012. The primary cost categories of maintenance work are labor, equipment, and material costs. Among these, labor cost was the largest category with 56 percent of the total maintenance cost, followed by equipment cost and material cost. The findings of this study may help NDOT and other transportation agencies plan their budget for future Rest Area maintenance activities.

• Journal of Distribution Science
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• v.12 no.6
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• pp.41-48
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• 2014

Purpose - This study aims to investigate a solution to reduce the negative reactions arising from the performance of duties or the job distress of workers in the service industry, because human resource statistics regarding workers in the service sector have been unreported, while concerns regarding exposure to emotional exertion and poor working conditions have been continuously increasing. Research design, data, and methodology - This study specifically focused on workers in highway service areas. It differs from previous studies because it involves the perspective of the person-organization fit and regards workers' cognition of leaders through the psychological distance toward the leader and the contact frequency between workers and leaders within the framework of the leader-individual fit. Moreover, this study highlights the role of the self-leadership of workers as an important factor that becomes manifested in the individual-level fit to the organization. Hence, this study investigates whether the positive role of the above factors, in turn, could reduce job distress. Workers from highway service areas in Gyeonggi-do province provided data; 141 valid questionnaires are collected. SPSS 19.0 and AMOS 19.0 were used to test the reliability and validity of constructs. Simple regression, multiple regression, and 3 step mediation tests were used to test the hypotheses after the correlation tests. Results - Results indicated that leader-member contact frequency and psychological distance have negative effects on job distress but positive effects on self-leadership. A mediation test revealed that self-leadership, in the relationships between contact frequency and job distress and between psychological distance and job distress, resulted in partial mediation and full mediation, respectively. Conclusions - The result can be understood through two different possible explanations. First, service area workers generally possess a positive perspective toward their leaders. This can be interpreted to mean that increased contact frequency and psychological distance would be considered as supports from the leader, rather than intrusive controls or management schemes. Therefore, the management in highway service areas should invest efforts in increasing contact frequency as well as maximizing psychological similarities by adopting the viewpoints of workers in terms of moral and ethical management, to reduce the workers' job distress. The results relating to self-leadership also indicate that increased contact frequency must be accompanied by intentions for the effective promotion of workers' self-leadership. It also signifies the necessity of a strategic approach by leaders to induce workers to perceive "in-group"ness as suggested both by the similarity-attraction theory and by the social identity theory. In addition, the results of the mediation test of self-leadership indicate that because workers' self-leadership activates upon increased contact frequency by the leader, it should not be a means of control and should not be utilized only from the perspective of management. It is also suggested that strategies such as transfer of authority could have a positive effect in promoting the expansion of self-influence from workers.