• Title/Summary/Keyword: generation companies

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The Impact of Generation Z's Consumer Characteristics on the E-commerce Industry (Z세대의 소비 특성이 이커머스 산업에 미치는 영향)

  • Kim Ye Eun;Seung In Kim
    • Industry Promotion Research
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    • v.9 no.3
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    • pp.129-138
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    • 2024
  • This study investigates the impact of Generation Z's consumer characteristics on the E-commerce industry using data from 60 respondents through an online survey. Generation Z, accustomed to the digital environment and quickly adopting new technologies, is noted as a strong consumer group. The study results indicate that value-driven and digital-friendly consumption significantly impact E-commerce usage. This suggests that E-commerce companies should enhance the digital experience and emphasize social responsibility and ethical values in their marketing strategies. These findings provide foundational data for effectively analyzing and responding to Generation Z's consumer characteristics in the E-commerce market.

The Effect of Failure of Online Food Delivery Service Recovery Strategies on Consumer Attitude and Behavioral Intention: Focusing on Justice Theory (온라인 음식 배달 서비스 회복 전략의 실패가 소비자 태도 및 행동 의도에 미치는 영향: 공정성 이론(Justice Theory)을 중심으로)

  • Jungkun Park;Sangwoo Lee;Hyowon Hyun;Jihwan Yum
    • Journal of Service Research and Studies
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    • v.13 no.2
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    • pp.161-180
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    • 2023
  • This study empirically analyzed the effect of perceived injustice on service recovery measures proposed by online food delivery service (OFDS) companies on consumer disappointment. This study adopted interaction justice, information justice, procedural justice, and distributive justice as sub-variables of justice perception based on the justice theory. In addition, the differences by generation (MZ generation and other generations) were examined in the relationship between negative word-of-mouth behavior and switching intentions due to service recovery failure. An online survey was conducted targeting 250 adult consumers in the U.S for the empirical analysis of this research model. The results of the data analysis demonstrated that negative perceptions about the procedural justice and distributive justice among the service recovery strategies had a positive effect upon the consumer's disappointment. Furthermore, it was confirmed that the consumer's disappointment due to the perceived injustice of the service recovery strategy had a positive effect on the consumer's negative word-of-mouth behavior and switching intentions. The verification results of the moderation effect in the relationship between negative word-of-mouth behavior and switching intention, it was found that the younger the age(MZ generation), the higher the possibility of causing dysfunctional behavior. This study expands the scope of related research by presenting a new perspective on the justice perception in the service recovery process by verifying dysfunctional behavior of consumers caused due to the failure of the service recovery strategy. It is believed that the results of this study will be used as basic data for the establishment of practical strategies for OFDS companies to prevent double defection of their customers.

Generation Y's Delivery Apps Choice Attributes and Their Consequences (Y세대의 배달앱 선택속성과 결과)

  • Lee, Jung-Won;Kim, Tea-Wan;Lee, Min-Jong;Lee, Sung-Hoon
    • The Korean Journal of Franchise Management
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    • v.9 no.1
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    • pp.27-39
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    • 2018
  • Purpose - Recently, the mobile application field has been receiving astronomical attention from the past few years due to the growing number of mobile app downloads and withal due to the revenues being engendered. Especially delivery apps by mobile service market is experiencing rapid growth and competition is intensifying. Therefore, delivery apps' choice attributes has become important as a strategy for survival of franchise firms. Based on previous studies, this research proposed the theoretical framework about the structural relationships among customer satisfaction, trust and revisit intention on delivery apps' choice attributes. Research design, data, and methodology - This study examines the structural relationship between choice attributes of using the delivery app, satisfaction, trust, and revisit intention. More specifically, this study has been examined from the perspective of Generation Y who is enjoying electronic commerce and shopping with mobile phone. In this model, choice attributes of delivery app consists of three sub-dimensions such as service quality, system quality, interaction quality. So as to test the purposes of this study, research model and hypotheses were developed. After excluding 24 invalid respondent questionnaires, 201 valid questionnaires were coded and analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 21 and SmartPLS 3.0. Result - The results of the study are as follows. First, service quality and interaction quality had positive effects on satisfaction, and interaction quality had positive effects on trust, but system quality did not have a significant effect on both satisfaction and trust. Second, satisfaction had positive effects on both trust and revisit intention. Third, trust had positive effects on revisit intention. Conclusions - The implications of this study are following as: From the theoretical perspective, this study confirms the effect of delivery apps' choice attributes on satisfaction, trust, and revisit intention. In addition, it is significant that we examined the influence of choice attributes of delivery apps on their attitudes and behaviors of Generation Y familiar with mobile environment. Through this study, we hypothesized that the attributes of service quality and interaction quality of delivery apps have a significant effect on customer satisfaction, and this can be expected to provide meaningful implications for the development of franchise restaurant industry. To encourage continuous repurchase through customer satisfaction, franchise companies need to establish various strategic alliances with delivery app companies and new growth engines by providing diverse and high-quality services to customers in the smart age.

The Validity Analysis of SDN/NFV Military application (SDN/NFV의 군 적용 타당성 분석)

  • Jang, Ji-Hee;Kwon, Tae-Uk
    • The Journal of the Korea institute of electronic communication sciences
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    • v.15 no.4
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    • pp.687-694
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    • 2020
  • SDN and NFV are next-generation network technologies, and cloud, such as data centers, campuses, and large companies, has been established, or is actively applied by service-oriented communication companies. In particular, the Defense Integrated Data Center will be a prime example for military applications. In order for the Defense Integrated Data Center (DIDC) to become an intelligent center, it is accelerating the promotion of the "Smart Defense Integrated Data Center", which applied the latest information and communication technology (ICT). At the time of the establishment of DIDC, it plans to start building infrastructure such as cloud services at around 30% level, and expand D-Cloud to 75% through 'Cloud First'. In addition, the introduction of SDN/NFV will reduce the operation cost and manpower of DIDC, strengthen the ability to efficiently use information resources and cyber information protection systems, and increase flexibility and agility in using each system to improve efficiency in defense management in the future. Therefore, we will discuss the justification and expected effects of SDN/NFV introduction, focusing on DIDC.

Case Analysis for the Emotional Communication Contents of New Silver Generation (뉴 실버세대의 감성 커뮤니케이션 콘텐츠 사례 분석)

  • Yun-Ji Jeong;Min-Seong Yu;Joo-Young Oh;Hyeon-Seok Hwang;Won-Whoi Hun
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.24 no.2
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    • pp.23-28
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    • 2024
  • This study focuses on investigating and exploring solutions to problems related to the increase in the elderly population in modern society where aging is rapidly progressing. With the advent of an aging society the elderly population requires more attention and support. In response companies are attempting to provide elder care services using AI and robotic technology. These services can assist seniors not only with health management and daily life care but also with emotional health aspects. This paper analyzes various elder-related technologies available in the current market investigates their pros and cons and potential for development. The paper concludes that companies need to develop and provide more AI and robot-based elder care services to solve aging problems. Such services can alleviate social and emotional issues in an aging society enhancing the quality of life for seniors.

The Trend of Cigarette Design and Tobacco Flavor System Development

  • Wu, Jimmy Z.
    • Journal of the Korean Society of Tobacco Science
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    • v.24 no.1
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    • pp.67-73
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    • 2002
  • In light of addressing consumer health concern, coping with anti-tobacco movement, and promoting new product, tobacco industry is actively pursuing to make a new generation of cigarettes with low tar and nicotine deliveries, and less harmful substances. Low tar and low nicotine cigarettes increases their market shares dramatically world wide, especially in KT&G, multinational tobacco companies, EU countries, even in China regulated by CNTC to set up yearly target to lower tar and nicotine deliveries. On the other hand, to design a new cigarette with reduced harmful substances begins to gain speed. The "modified Hoffmann list" publishes thirty plus substances in tobacco leaf and main smoke stream, which is the prime suspect causing health problems. Various ways and means are developed to reduce such components including new tobacco breeds, new curing method, tobacco leaf treatment before processing, selected filtration system, innovated casing system to reduce free radicals, as well as some non conventional cigarette products. In TSRC held this year, the main topic is related to reduce tobacco specific nitrosamines in tobacco leaf. The new generation of cigarette is in the horizon. It still needs a lot help to produce commercial products with satisfied taste and aroma characters. The flavor industry is not regulated by many governments demanding which ingredients might or might not be for tobacco use. However, most of the cigarette companies self impose a list of ingredients to guide flavor suppliers to design flavors. Unfortunately, the number of ingredients in those lists is getting shorter every year. It is understandable that the health is not the only reason. Some cigarette companies are playing safe to protect the company from potential lawsuit, while others are just copying from their competitors. Moreover, it is obvious that it needs more assistance from casings and flavors to design new generation of cigarettes with missing certain flavor components in tobacco leaf and main smoke stream. These flavor components are either non-existed or at lower level at new form of cured tobacco leaf or filtered in the main smoke stream along with reduced harmful substances. The use of carbon filters and other selected filtration system poses another tough task for flavor system design. Specific flavor components are missing from the smoke analysis data, which brings a notion of "carbon taste" and "dryness" of mouth feel. It is ever more demanded by cigarette industry to flavor suppliers to produce flavors as body enhancer, tobacco notes, salivating agents, harshness reducer, and various of aromatic notes provided they are safe to use. Another trend is that water based flavor or flavor with reduced ethanol as solvent is gaining popularity. It is preferred by some cigarette companies that the flavor is compounded with all natural ingredients or all ingredients should he GMO free. The new generation of cigarettes demands many ways of new thinking process. It is also vital for tobacco industry. It reflects the real needs for the consumers that the cigarette product should be safe to use as well as bearing the taste and aroma characters smokers always enjoyed. An effective tobacco flavor system is definitely a part of the equation. The global trend of tobacco industry is like trends of any other industries lead by consumer needs, benefited with new technology availability, affected by the global economy, and subjected for various rules and regulations. Anti-tobacco organizations and media exceptionally scrutinize cigarette, as a legal commercial product. Cigarette is probably the most studied commercial product for its composition, structure, deliveries, effects, as well as its new developmental trend. Therefore, any new trend of cigarette development would be within these boundaries. This paper is trying to point out what it would be like for tobacco industry in the next few yews and what concerns the tobacco industry. It focuses mostly on the efforts to produce safer cigarettes. It is such a vital task for the tobacco industry and its affiliate industries such as cigarette papers, filters, flavors, and other materials. The facts and knowledge presented in this paper might be well known for the public. Some of the comments and predictions are very much personal opinion for a further discussion.

Smart Monitoring System to Improve Solar Power System Efficiency (태양광 발전시스템 효율향상을 위한 스마트 모니터링 시스템)

  • Yoon, Yongho
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.19 no.1
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    • pp.219-224
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    • 2019
  • The number of solar power installation companies including domestic small scale (50kW or less) is increasing rapidly, but the efficient operation system and management are insufficient. Therefore, a new type of operating system is needed as a maintenance management aspect to maximize the generation amount in the current state rather than the additional function which causes the increase of the generation cost. In this paper, we utilize Big Data and sensor network to maximize the operating efficiency of solar power plant and analyze the expert system to develop power generation prediction technology, module unit fault detection technology, life prediction of inverter components and report technology, maintenance optimization And to develop a smart monitoring system that enables optimal operation of photovoltaic power plants such as development of algorithms and economic analysis.

Measurement of Complex Odor from Industries and Regulated Odorous Substance in Public Complaint Areas of Changwon Industrial Complex, and Its Reduction Countermeasure (창원공단 주요 악취 민원 발생지역 주변 악취발생 현황조사 및 저감방안에 관한 연구)

  • Oh, Il-Hwan;Seo, Jeoung-Yoon;Kim, Tae-Hyung
    • Journal of Environmental Science International
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    • v.17 no.5
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    • pp.525-535
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    • 2008
  • 5 public complaint areas against odor in Changwon Industrial Complex were selected and investigated to clear up the cause of the complaint. 16 companies operated in public complaint areas were visited and had a grip of their situation about odor generation and treatment. Two samples at it's site boundary of each company were taken to measure complex odor unit. Complex odor unit at the site boundary of investigated companies in the public complaint areas, for the most part, exceeded standard(odor unit 20) in industrial area. It was due to that this area was not designated as odor control region and that there are also many problems in current laws of Odor Protection Act, Air Quality Act and regional legislation. Accordingly, It will be necessary to revise the related legislation, to organize governance, to financially support the improvement of environmental facilities and to enforce guidance and the regulation rigidly for the odor emission reduction in Changwon Industrial Complex.

Design Optimization of Hydroforming Chassis Part for improving Front Suspension Performance (전륜 서스펜션 성능향상을 위한 하이드로포밍 샤시 부품의 설계 최적화)

  • Moon, M.B.;Kim, Y.G.;Kim, H.S.;Jin, K.S.;Kim, D.H.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2009.05a
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    • pp.187-190
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    • 2009
  • Recently, automotive companies have invested in vehicle weight reduction and clean car development because of oil price rises and environmental problems. In particular, USA car makers have developed the vehicle spending 1 liter per 34km complying with PNGV(Partnership for a new generation of vehicle) and Europe car makers have developed the vehicle spending 3 liters per 100km. The USA government announced "The green car policy" in order to boost production of more fuel effective cars in 2009. According to the policy, it will be restricted to sell the car which spends more than 1 liter per 14.9km by 2020. To satisfy the current situations on automotive market, hydroforming technology has widely adapted vehicle structures such as engine cradle, chassis frame, A pillar, radiator support, etc. However, automotive companies have to consider formability and performance to improve and maximize the benefit from this technology in advance of detail design. The paper deals with one of the vehicle weight reduction methods using tube hydroforming technology and platform commonality in front suspension. FEA simulation is also introduced to evaluate hydro-formability and NVH performance at the beginning of design stage which is the best way to reduce the failure cost.

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The Development of the Optimization Cutting Model for the H-Beam Steel (H형(形) 강(鋼) 제품(製品)의 절단(切斷) 모델 최적화(最適化)에 관한 연구(硏究))

  • Nam, Ho-Ki;Park, Sang-Min;Joh, Jong-Nam;Kim, Jhong-Hyun
    • Journal of the Korea Safety Management & Science
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    • v.13 no.4
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    • pp.213-223
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    • 2011
  • Recent cross-country competition and Chinese steel industry because of the emerging steel industry in Korea is a very difficult situation. Therefore, the steel industry in order to overcome this difficult market environment, the quality, cost competitiveness, enhance customer service levels and enhance international competitiveness through is needed. In this study, the purpose of strengthening the competitiveness of steel companies in order and hit the recovery of raw materials have been developed to optimize the model, developed before and after the results were analyzed. In addition, when applied to other products in order to minimize risk and optimize cutting trial stage of development details of the model is presented in detail. Therefore, the developed model was applied to order the recovery of raw materials hits and significantly improved production planning time has been shortened dramatically. In the present study the contents of other products when properly applied and the competitiveness of companies to improve customer service levels are expected to be helpful.